It's been two months since this profile received a new review

InfoGenesis POS Reviews & Product Details

Agilysys InfoGenesis POS is a comprehensive point-of-sale solution tailored for the hospitality industry, including hotels, resorts, casinos, and food and beverage outlets. It offers a scalable and flexible platform that supports both fixed and mobile devices across Windows, Android, and iOS operating systems. Designed to enhance operational efficiency and elevate guest experiences, InfoGenesis POS integrates seamlessly with various property management systems and provides robust reporting capabilities. Key Features and Functionality: - Flexible Deployment: Available as a cloud-based or on-premise solution, accommodating diverse operational needs. - Device Compatibility: Supports a wide range of devices, including traditional POS terminals, tablets, and smartphones, enabling both fixed and mobile point-of-sale operations. - Comprehensive Management Tools: Includes features for table and order management, inventory tracking, employee management, and real-time reporting. - Secure Payment Processing: Offers secure, contactless payment options with PCI-validated P2PE and EMV encryption through Agilysys Pay. - Offline Capabilities: Ensures uninterrupted service during network outages with industry-leading offline functionality. - Integration with Other Systems: Seamlessly connects with Agilysys property management systems, loyalty programs, and inventory solutions for unified operations. Primary Value and Solutions Provided: InfoGenesis POS addresses the complex needs of high-volume hospitality environments by streamlining operations and enhancing guest satisfaction. Its flexible deployment options and device compatibility allow businesses to adapt to various service scenarios, from traditional dining to mobile and self-service settings. The system's comprehensive management tools and real-time reporting capabilities empower operators to make informed decisions, optimize workflows, and increase revenue. By integrating with other Agilysys solutions, InfoGenesis POS provides a cohesive ecosystem that simplifies management tasks and delivers a seamless experience for both staff and guests.

Seller

Agilysys

Discussions

InfoGenesis POS Community

Overview by

Joel Haffey

Top-Rated Alternatives

View All Alternatives

InfoGenesis POS Media

InfoGenesis POS

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

10/9/2025

"It is OK for Restaurant only"

3.5/5

What do you like best about InfoGenesis POS?

It is easy to use, very similar to others POS, people get use to it quickly. The backoffice is OK Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

Not great integrations, and support is poor Review collected by and hosted on G2.com.

Jesse N.

I.T. Systems Specialist

Enterprise (> 1000 emp.)

1/31/2018

"Infogenesis is a well designed software solution"

3.5/5

What do you like best about InfoGenesis POS?

Ease of use. Interface appeal. Connecting is a breeze Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

Unit hardware is dated. Card readers have issues and must be cleaned often Review collected by and hosted on G2.com.

Recommendations to others considering InfoGenesis POS:

Infogenesis POS has intuitive user interface so training is less of an issue. They stay current with security updates which is also a plus. Review collected by and hosted on G2.com.

What problems is InfoGenesis POS solving and how is that benefiting you?

Ordering and running banquet events. Easy to learn interface Review collected by and hosted on G2.com.

Lourdes J.

Marketing Operations Coordinator

Marketing and Advertising

Mid-Market (51-1000 emp.)

3/14/2019

"Former Service Industry Professional"

4.5/5

What do you like best about InfoGenesis POS?

Infogenesis was a great POS system to integrate things like room charges as a form of payment and also for splitting checks or quickly adding an item to ring in that may not have been prepopulated. I was a former AGM in a lounge/restaurant setting where I used InfoGen daily prior to moving my career into PM/Digital Marketing. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

Sometimes the employee card swiping would not function properly - for manager authorizations, etc causing a manual input. Not sure if that was a hardware versus software issue. Review collected by and hosted on G2.com.

Pathik P.

Assurance Associate

Small-Business (50 or fewer emp.)

3/15/2019

"Pretty Good Software!!!"

4.5/5

What do you like best about InfoGenesis POS?

Software is very detailed to use. Can produce some great reports to use. Best software to use in the hospitality business these days as it is structured around that market. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

One thing that I dislike is it is you have to get used to the software. At first time use it is not the easiest to navigate through. Overall great software just need to be easy to use. Review collected by and hosted on G2.com.

Maggie P.

F&B Manager

Small-Business (50 or fewer emp.)

3/15/2019

"I have enjoyed using Infogenesis "

4/5

What do you like best about InfoGenesis POS?

Infogenisis is a great POS system as is allows you to stay on the page after sending a ticket. I’ve used others where it closes and you have to log back in each time to do another task. I also like that you can use a credit card in the system as well as start running tabs. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

I’d rather use touch screen vs card log into the system. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

3/14/2019

"Its a good use of technology but can get annoying at times"

2.5/5

What do you like best about InfoGenesis POS?

I like that you can do most of the scheduling and important actions in work on this. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

I dont like the amount of times it shuts down and sometimes does not reapond or do what you need it to do Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

3/5/2019

"Decent user interface"

3/5

What do you like best about InfoGenesis POS?

Easy enough to configure

Easy to use

Lots of options and configurations Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

Doesn’t play too well with other systems including others from Agilysys

Can be quite buggy and slow Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

2/22/2019

"Great Program "

5/5

What do you like best about InfoGenesis POS?

This program is great for all level of users and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

There are a few buttons that are repeat and not needed. Review collected by and hosted on G2.com.

Enma A.

Enterprise (> 1000 emp.)

12/2/2015

"Infogenesis Overview"

4/5

What do you like best about InfoGenesis POS?

Infogenesis is very user friendly. It is very easy to find what you need. New/unexperienced users are able to comprehend the software and easily figure it out. The graphics are great. Easy to identify the items you are searching for.

The left pane with the different tabs is very convenient. You can go from Home Screen to Tender screen in less than a second. Knowing where everything is located is beneficial for fast and easy transactions.

Also, when it comes to Tendering, it is very simple to process credit cards, room charge, internal tenders. You basically authorize and accept a credit card, room charge, etc. authorization. It is easy to correct a mistake if it made during this phase. The proper tools are provided for corrections: Void, Refund, Reopen a check. It is very convenient for the Guest to be able to have corrections made the same day of the transaction. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

The Electronic Journal used to be more detailed. It is understandable it has changed because of PCI compliance. It is a great to tool to understand what happens in the lifespan of a check.

As an administrator, we use Universal Desktop to make the changes on the POS. It would be helpful to make a one time login for a certain amount of time (2 hrs or so). After a certain amount of minutes it tends to log the user off. Review collected by and hosted on G2.com.

Recommendations to others considering InfoGenesis POS:

Definitely headed the right way. The GUI is much better and it is very user friendly. I think updating the EJ to provide a bit more of information would be more useful when it comes to the administrative side. Review collected by and hosted on G2.com.

What problems is InfoGenesis POS solving and how is that benefiting you?

We are trying to make the guest experience more satisfying for the guest. That comes easy, when the guest is able to process a transaction without a problem and can be on their way in no time. Guest satisfaction is very important in the Casino Industry.

It can also be a great reporting tool. It is great to know you can go on the POS Terminal and go the report section and pull up reports that will provide real time information for your restaurant or retail store. Review collected by and hosted on G2.com.

Samantha F.

Food and Beverage Systems Coordinator

Hospitality

Enterprise (> 1000 emp.)

12/2/2015

"InfoGenesis is user friendly and effective "

3.5/5

What do you like best about InfoGenesis POS?

The diverse functionality of InfoGenesis is outstanding. There are so many ways to customize the product to the needs of the individual business and the support team is on call 24/7 making it easy to ask questions. Review collected by and hosted on G2.com.

What do you dislike about InfoGenesis POS?

Some of the updated versions have caused issues in our venues because the functions were not tested thoroughly. Also, the new Electronic Journal isn't as detailed as it has been in previous versions but I know this is also related to the new PCI laws. Review collected by and hosted on G2.com.

What problems is InfoGenesis POS solving and how is that benefiting you?

In my position, I am utilizing InfoGenesis for several different outlets including Food and Beverage and Retail outlets. Each outlet has their own specific business model and InfoGenesis is able to accomodate to all of them making it easy for me (as an Admin) to assist these outlets and make their system as easy to use as possible. Review collected by and hosted on G2.com.