--- title: Heartland Dinerware Reviews meta_title: 'Heartland Dinerware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Heartland Dinerware works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 14 scale: '5' date_modified: '2026-07-07' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Heartland Dinerware Reviews **Vendor:** Heartland Payment Systems **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 3.4/5.0 **Total Reviews:** 14 ## About Heartland Dinerware Dinerware makes restaurant management and customer service simple, so your staff can focus on your guests instead of a complicated restaurant point of sale (POS) system — your guests can focus on each other and a great experience dining out. ## Heartland Dinerware Reviews ### 1. User friendly, but underdeveloped and not good for a multi unit business **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about Heartland Dinerware?** The layout from a user perspective is very straightforward and easy to train on **What do you dislike about Heartland Dinerware?** The backend is very repetitive and slow when doing anything new. The online system isn’t reliable and everything must be done directly in the brain. Very behind on technology compared to other systems. **Recommendations to others considering Heartland Dinerware:** Good if your business only has a few locations. Once you exceed 3-5 it can be challenging. **What problems is Heartland Dinerware solving and how is that benefiting you?** It has been consistent to train across all stores but other than that we haven’t noticed any benefits from an operational/business perspective ### 2. Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2020 **What do you like best about Heartland Dinerware?** Ability to hold 50 plus open tabs and interact with them all quickly and easily. Reporting!!! Price. **What do you dislike about Heartland Dinerware?** Don't know that I have any real dislikes. **Recommendations to others considering Heartland Dinerware:** Many small business owners in the hospitality field would consider it overkill or too expensive. My thoughts are... It is more than I need, but you don't want less. I'm building a clientele daily, the last thing I need is my staff struggling with a POS and getting frustrated because our equipment can't handle the job. At any moment I can look at my sales and labor from many view points to see what changes I need to make. **What problems is Heartland Dinerware solving and how is that benefiting you?** Keeping track of all sales, employees, customers and payments. The ability to look at my numbers from very analytical view points in an instant. ### 3. Heartland Dinnerware **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Heartland Dinerware?** Dinnerware works great, it is very very easy to use and understand, the report is laid out so nicely. **What do you dislike about Heartland Dinerware?** Switching between days is annoying because I can't just hit "next day" but I have to keep replugging in the dates **Recommendations to others considering Heartland Dinerware:** I honestly can't say that it's so much better or worse than square, I think it is just easier to understand then square. **What problems is Heartland Dinerware solving and how is that benefiting you?** We use it for our bar/restaurant to track sales ### 4. RUN do not use Dinerware **Rating:** 0.0/5.0 stars **Reviewed by:** Erika E. | Owner, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about Heartland Dinerware?** Sorry can not recommend this product or this company, they do not satnd behind product with tech support **What do you dislike about Heartland Dinerware?** Ths company will not stand behind their product and provide any tech support. I spoke with the sales rep and he said this happened over night. The company os choosing to turn its back on all its customers saying "you out of warrenty" this is a lie. Additionally notice was never given of any policy or service changes, just cancellation of support. Besided owning a full service restaurant I also design them and my system crashes making it unusable for 15 minutes or more EVERY SINGLE DAY! On St. Pats Day it crashed 5 times, time is money in our business. **Recommendations to others considering Heartland Dinerware:** DO NOT USE **What problems is Heartland Dinerware solving and how is that benefiting you?** None, more headaches then solutions ### 5. Dinerware Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Heartland Dinerware?** Very easy to use and teach new employees on. We had a touchscreen computer so the ease at which we could just hit buttons that were well organized made the process very fluid. The interface is very intuitive. **What do you dislike about Heartland Dinerware?** I did not find the software to be very customizable. Not that it was necessary, but some freedom to use our logo or move things around like widgets would have made for a positive experience for our employees. **Recommendations to others considering Heartland Dinerware:** This product is easy and straight forward, make sure you organize it in the best way for your company. **What problems is Heartland Dinerware solving and how is that benefiting you?** Strengthening communication between the front and back of the house with ease. The buttons and intuitive user experience made it so that mistakes were better avoided on tickets sent to the kitchen. ### 6. Decent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Heartland Dinerware?** I though the layout of the POS was very user friendly and the general design was easy to read and use. **What do you dislike about Heartland Dinerware?** I thought it was difficult to add things on the back end and there were a few basic functions that were missing that I wish the POS could do. **Recommendations to others considering Heartland Dinerware:** As far as a major POS goes I really like it. My thoughts are that it is meant more for small scale restaurants than large ones. **What problems is Heartland Dinerware solving and how is that benefiting you?** Dinerware was the POS used at a restaurant I worked at. ### 7. Previous server using Dinnerware **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Heartland Dinerware?** I felt the software was very easy to use and logical to follow so there was minimal learning curve. **What do you dislike about Heartland Dinerware?** It was hard to mofify orders after or create items that were very specific. Whether it was adapting orders after they had already been placed or editing bills, I found it more difficult than it needed to be **Recommendations to others considering Heartland Dinerware:** Make the software easier to use on different software products **What problems is Heartland Dinerware solving and how is that benefiting you?** The software did help us increase efficiency of our work flow ### 8. Dinerware Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Heartland Dinerware?** Dinerware is a great software that allows us to quickly communicate between the front of the house and the back of the house. **What do you dislike about Heartland Dinerware?** There is no way to personalize the software, although the UX is clear and friendly, it would be great for morale if we could customize the experience to our business specifically. **Recommendations to others considering Heartland Dinerware:** It is a great tool and simple to train new employees on. **What problems is Heartland Dinerware solving and how is that benefiting you?** We are communicating between the front and back of the house efficiently so customers get their orders as fast as possible. ### 9. Dinerware Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Heartland Dinerware?** I love the touchscreen capabilities. It is easy to navigate and has an intuitive UX. Training new employees was made easy and we are able to get orders in quickly. **What do you dislike about Heartland Dinerware?** The platform crashes every once in a while. It begins to slow down and lag and prevents us from streamlining our service. Once we restart it is fine. **Recommendations to others considering Heartland Dinerware:** This software is great and the touchscreen interaction makes operations run smoothly. **What problems is Heartland Dinerware solving and how is that benefiting you?** Communicating form the front of the house to the back of the house and executing sales. ### 10. It does it's job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Heartland Dinerware?** It is simple to configure and fairly intuitive **What do you dislike about Heartland Dinerware?** The version that we have doesn't have features built in to take advantage of online ordering and delivery with grubhub. Reports and analysis are ok. **What problems is Heartland Dinerware solving and how is that benefiting you?** Order creation and processing, money management. It helps us reconcile transactions and gives us basic needs to run a restaurant. ### 11. DinerWare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about Heartland Dinerware?** This is the best user friendly POS for a restaurant. It's easy to set up and they have a very good customer service& tech support. **What do you dislike about Heartland Dinerware?** There's nothing I don't like & I'm very happy with the system **What problems is Heartland Dinerware solving and how is that benefiting you?** inventory control ### 12. review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Heartland Dinerware?** I like the simple layout of the pos system **What do you dislike about Heartland Dinerware?** it is very simple, almost too simple. Not a lot of features compared to other systems **What problems is Heartland Dinerware solving and how is that benefiting you?** We ended up switching form dinerware because it didn't meet our needs ### 13. Easy to use POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Heartland Dinerware?** Easy to use POS system for restaurants with good integration for online ordering. **What do you dislike about Heartland Dinerware?** Difficult to customize and not quite as full featured as some other systems. **What problems is Heartland Dinerware solving and how is that benefiting you?** We use this as the POS system for our restaurant and it’s very easy to train new servers on. ### 14. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2016 **What do you like best about Heartland Dinerware?** simple print. easy instructions. easy programming. Simple design. Not complicated easy to maneuver **What do you dislike about Heartland Dinerware?** I havent found anything I dislike yet. It seems like when an upgrade is needed they are right on top of it **What problems is Heartland Dinerware solving and how is that benefiting you?** easy program. easy to keep track of everything ## Heartland Dinerware Discussions - [What is Heartland Dinerware used for?](https://www.g2.com/discussions/what-is-heartland-dinerware-used-for) - [View Heartland Dinerware pricing details and edition comparison](https://www.g2.com/products/heartland-dinerware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+14%3A33%3A54+-0500&secure%5Bsession_id%5D=aef3fab9-223e-47ec-999e-5ed31c06d2ef&secure%5Btoken%5D=843539473f429bd01211bda95467dd1061802fd13f4c4f544fc1ff85d6fbe771&format=llm_user) ## Heartland Dinerware Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery ## Top Heartland Dinerware Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews)