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Maitre'D Reviews & Product Details

Maitre’D is an enterprise-grade POS and Back-Office platform built for multi-location restaurant groups, franchises, hotels and high-volume foodservice operations. Designed for corporate and operational leaders, it provides centralized control over menus, pricing, reporting and workflows across all sites. With a robust API ecosystem and extensive third-party integrations (payments, loyalty, delivery platforms, PMS systems, accounting tools, kitchen technology and more) Maitre’D fits seamlessly into complex hospitality environments. Its architecture supports secure data flows between store-level systems and head office infrastructure, ensuring consistency and real-time visibility across the organization. Cloud-enabled dashboards and mobile management apps deliver instant access to sales, labor, and operational KPIs, while the Back-Office suite provides deep controls for inventory, forecasting, and multi-unit broadcasting. Built on reliable on-premise infrastructure with strong data security, granular user permissions, and strict compliance standards, Maitre’D ensures business continuity even during network outages. The system is fully scalable, supports multiple languages and currencies, and works with a wide range of industry-standard POS hardware. Ideal for organizations seeking a configurable, secure, integrated POS platform that supports long-term growth and complex operational requirements.

Seller

PayFacto

Discussions

Maitre'D Community

Languages Supported

English, French

Overview by

Catherine Saragosa (Training Manager)

Pricing

Pricing provided by Maitre'D.

Essential

Starting at $149.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Maitre'D Media

Feature-rich POS solution

Lightweight handheld tablet

Maitre'D Demo - Cloud-based reporting platform

Real-time reports generation on any device, KPI reporting, data charting

Maitre'D Demo - Order confirmation screen

Promote products/events, upsell menu items, boost customer loyalty

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Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

5/15/2019

"The program overall works well & is easy to learn , but is not the most advanced product. "

4/5

What do you like best about Maitre'D?

I like that it was easy to learn and use, which makes training easier. But I think there is room for improvement. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

I dislike the layout sometimes because it tends to look disorganized. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

My advice is to check other similar products for their layout and design, but to remember this one works and is pretty reliable. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

It’s easy to check who is clocked in at the end of the night and who forgot to clock out with Maitre’D. It’s also easy to ring up breaks and check the reports. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

8/29/2018

"Server"

5/5

What do you like best about Maitre'D?

This is the best system in the field of restaurants... I recommend it. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

To be honest, having done several, maître d' is the best. Review collected by and hosted on G2.com.

Trey P.

General Manager

Hospitality

Small-Business (50 or fewer emp.)

3/30/2018

"Easy to use POS with great reporting"

4/5

What do you like best about Maitre'D?

Very easy to set up. Employees can use it easily. I can access loads of information with their reporting. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

It is hard to find the right report. There a lot of options for each report which can time some time to find the sale info I needed. Review collected by and hosted on G2.com.

Kyle D.

Help Desk Administrator

Restaurants

Enterprise (> 1000 emp.)

3/7/2016

"Maitre'd 7"

2.5/5

What do you like best about Maitre'D?

Maitre'd is great for running multiple sites or locations due to the broadcast functionality and ability to setup a central server. The simplicity of the user interface keeps training simple and allows us to push guests through line and orders to the kitchen quickly. The API also allows us to push other information through to the printers, not just orders being processed by the registers. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

The biggest issue with Maitre'd for us is that it relies on an old model of operation and does not support cloud servers. By having to install a localized server in each location, it not only adds to our install expenses, but it creates an additional point of failure. Also, it does not allow for us to use global accounts so we find ourselves creating new usernames and passwords at every single one of our sites. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

Much of the support comes from Resellers so be sure to choose a reseller who is willing to meet all your needs. Posera (Maitre'd) is HQ'd out of Montreal so support hours are very limited unless your business is based on the East Coast. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

As far as POS systems go, Maitred gets the job done and allows us to manage our menus, inventory, and most importantly, sell our products. It is simple, easy to use, and for the most part runs problem free. The issues we do encounter are either simply annoyances or created by user error. Review collected by and hosted on G2.com.

Stacey S.

Office & Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/12/2016

"Server who now works in tech."

3.5/5

What do you like best about Maitre'D?

Features such as splitting and labelling a bill are very useful. Though this is possible in Maitre'D it is not easy or intuitive. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

When a bill is split, if one party member wishes to pay you must open their portion of the bill, NOT the table with all bills. If you add payment from the table you cannot leave the bill until payments have been added to all bills on the table. This is awful. Every new server makes this mistake, it takes a long time to sort out, usually with a manager and holds up other servers needing to use the POS system. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

Keep on top of updates, hopefully bugs will be solved in future. This software is VERY useful and comprehensive for restaurant industry. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

As a server I was not in charger of back end POS or solving business problems. Review collected by and hosted on G2.com.

Robert K.

Restaurateur

Restaurants

Small-Business (50 or fewer emp.)

7/22/2015

"Thai Rock's Experience with Maitre'D POS"

5/5

What do you like best about Maitre'D?

I like the flexibility in service options, granularity of pricing and discount capabilities, delivery capabilities, integrated gift cards and reporting Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

I'd like to see bulk editing capabilities. Mechanisms to change or set prices or printers across a large portion of items in a streamlined manner. Bulk changes are tedious. I'd also like to assign printers on the fly. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

As in any supporting service, there is a learning curve. Our distributor has been with us since day and continues to proved excellent support. This is a feature rich product. It is worth a deep dive if you are serious about a flexible POS Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

We are a full service restaurant with an active bar and night life. We need a POS system to handle restaurant and bar services along with a healthy take out and delivery component. Maitre'D has helped us efficiently handle the order taking and fulfillment processes reliably and dependably. Support is always available and the service has met our changing needs. Review collected by and hosted on G2.com.

Verified User in Restaurants

Enterprise (> 1000 emp.)

3/8/2016

"Complex POS System and Tedious Functionality "

2.5/5

What do you like best about Maitre'D?

Ability to add IP printers to the network on Maitre'd to avoid using serial printers Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

All functionality, specifically running workstation data after making a specific change in the system and having to refresh all of the registers in order for changes to take effect. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

1/19/2016

"Maitre'D is a useful tool for restaurants with its advantages and disadvantages."

3.5/5

What do you like best about Maitre'D?

It had a very simple layout and I also enjoyed its number tracking features. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

I disliked the amount of steps it would take to get to certain manager functions. Time is crucial in the restaurant industry so I would have liked to get to these features in the quickest possible fashion. Review collected by and hosted on G2.com.

Recommendations to others considering Maitre'D:

It has full capabilities and can allow private access for management only through a swipe card. Review collected by and hosted on G2.com.

What problems is Maitre'D solving and how is that benefiting you?

The business problem being solved is time management. A POS system for restaurants is time efficient and effective. Review collected by and hosted on G2.com.

Katherine K.

Small-Business (50 or fewer emp.)

2/23/2016

"Maitre'D"

5/5

What do you like best about Maitre'D?

ease of use for admin role as well as all user interface Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

back end use (i.e. office use), only can be controlled in our office not out on restaurant floor Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

7/29/2015

"Maitre'D review"

1/5

What do you like best about Maitre'D?

The reports are great. Labor reports, discount summary reports, sales reports, items reports. Pretty much any report you can think of, you got it. Review collected by and hosted on G2.com.

What do you dislike about Maitre'D?

* Setting up new buttons and transferring them to screens is not easy.

* Any modifications to buttons are difficult to program and then not user friendly

* Once a check is closed, payment is lost if needed to be re-opened

* Impossible to retrieve payment information from office

* Cannot delete buttons or employees without affecting reports

* If one terminal is down and must be fixed from the office, difficult to assess and fix the problem

* Cannot run partial payment and leave check open

* Tickets printed in the kitchen with modifications are often difficult to understand and difficult to differentiate between orders on the same ticket Review collected by and hosted on G2.com.