# Maitre'D Reviews **Vendor:** PayFacto **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 3.8/5.0 **Total Reviews:** 14 ## About Maitre'D Maitre’D is an enterprise-grade POS and Back-Office platform built for multi-location restaurant groups, franchises, hotels and high-volume foodservice operations. Designed for corporate and operational leaders, it provides centralized control over menus, pricing, reporting and workflows across all sites. With a robust API ecosystem and extensive third-party integrations (payments, loyalty, delivery platforms, PMS systems, accounting tools, kitchen technology and more) Maitre’D fits seamlessly into complex hospitality environments. Its architecture supports secure data flows between store-level systems and head office infrastructure, ensuring consistency and real-time visibility across the organization. Cloud-enabled dashboards and mobile management apps deliver instant access to sales, labor, and operational KPIs, while the Back-Office suite provides deep controls for inventory, forecasting, and multi-unit broadcasting. Built on reliable on-premise infrastructure with strong data security, granular user permissions, and strict compliance standards, Maitre’D ensures business continuity even during network outages. The system is fully scalable, supports multiple languages and currencies, and works with a wide range of industry-standard POS hardware. Ideal for organizations seeking a configurable, secure, integrated POS platform that supports long-term growth and complex operational requirements. ## Maitre'D Reviews ### 1. The program overall works well & is easy to learn , but is not the most advanced product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Maitre'D?** I like that it was easy to learn and use, which makes training easier. But I think there is room for improvement. **What do you dislike about Maitre'D?** I dislike the layout sometimes because it tends to look disorganized. **Recommendations to others considering Maitre'D:** My advice is to check other similar products for their layout and design, but to remember this one works and is pretty reliable. **What problems is Maitre'D solving and how is that benefiting you?** It’s easy to check who is clocked in at the end of the night and who forgot to clock out with Maitre’D. It’s also easy to ring up breaks and check the reports. ### 2. Server **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Maitre'D?** This is the best system in the field of restaurants... I recommend it. **What do you dislike about Maitre'D?** To be honest, having done several, maître d' is the best. **What problems is Maitre'D solving and how is that benefiting you?** Simplicity and easy to use ### 3. Easy to use POS with great reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Trey P. | General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Maitre'D?** Very easy to set up. Employees can use it easily. I can access loads of information with their reporting. **What do you dislike about Maitre'D?** It is hard to find the right report. There a lot of options for each report which can time some time to find the sale info I needed. **What problems is Maitre'D solving and how is that benefiting you?** Helps take payment from customers. ### 4. Maitre'd 7 **Rating:** 2.5/5.0 stars **Reviewed by:** Kyle D. | Help Desk Administrator, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2016 **What do you like best about Maitre'D?** Maitre'd is great for running multiple sites or locations due to the broadcast functionality and ability to setup a central server. The simplicity of the user interface keeps training simple and allows us to push guests through line and orders to the kitchen quickly. The API also allows us to push other information through to the printers, not just orders being processed by the registers. **What do you dislike about Maitre'D?** The biggest issue with Maitre'd for us is that it relies on an old model of operation and does not support cloud servers. By having to install a localized server in each location, it not only adds to our install expenses, but it creates an additional point of failure. Also, it does not allow for us to use global accounts so we find ourselves creating new usernames and passwords at every single one of our sites. **Recommendations to others considering Maitre'D:** Much of the support comes from Resellers so be sure to choose a reseller who is willing to meet all your needs. Posera (Maitre'd) is HQ'd out of Montreal so support hours are very limited unless your business is based on the East Coast. **What problems is Maitre'D solving and how is that benefiting you?** As far as POS systems go, Maitred gets the job done and allows us to manage our menus, inventory, and most importantly, sell our products. It is simple, easy to use, and for the most part runs problem free. The issues we do encounter are either simply annoyances or created by user error. ### 5. Server who now works in tech. **Rating:** 3.5/5.0 stars **Reviewed by:** Stacey S. | Office & Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2016 **What do you like best about Maitre'D?** Features such as splitting and labelling a bill are very useful. Though this is possible in Maitre'D it is not easy or intuitive. **What do you dislike about Maitre'D?** When a bill is split, if one party member wishes to pay you must open their portion of the bill, NOT the table with all bills. If you add payment from the table you cannot leave the bill until payments have been added to all bills on the table. This is awful. Every new server makes this mistake, it takes a long time to sort out, usually with a manager and holds up other servers needing to use the POS system. **Recommendations to others considering Maitre'D:** Keep on top of updates, hopefully bugs will be solved in future. This software is VERY useful and comprehensive for restaurant industry. **What problems is Maitre'D solving and how is that benefiting you?** As a server I was not in charger of back end POS or solving business problems. ### 6. Thai Rock's Experience with Maitre'D POS **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Restaurateur, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2015 **What do you like best about Maitre'D?** I like the flexibility in service options, granularity of pricing and discount capabilities, delivery capabilities, integrated gift cards and reporting **What do you dislike about Maitre'D?** I'd like to see bulk editing capabilities. Mechanisms to change or set prices or printers across a large portion of items in a streamlined manner. Bulk changes are tedious. I'd also like to assign printers on the fly. **Recommendations to others considering Maitre'D:** As in any supporting service, there is a learning curve. Our distributor has been with us since day and continues to proved excellent support. This is a feature rich product. It is worth a deep dive if you are serious about a flexible POS **What problems is Maitre'D solving and how is that benefiting you?** We are a full service restaurant with an active bar and night life. We need a POS system to handle restaurant and bar services along with a healthy take out and delivery component. Maitre'D has helped us efficiently handle the order taking and fulfillment processes reliably and dependably. Support is always available and the service has met our changing needs. ### 7. Complex POS System and Tedious Functionality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2016 **What do you like best about Maitre'D?** Ability to add IP printers to the network on Maitre'd to avoid using serial printers **What do you dislike about Maitre'D?** All functionality, specifically running workstation data after making a specific change in the system and having to refresh all of the registers in order for changes to take effect. **What problems is Maitre'D solving and how is that benefiting you?** The benefits are cashiers taking orders and the system calculates per day transactions and end of day processes. It allows us to inventory products in the system and ensure it is visible to store employees. ### 8. Maitre'D is a useful tool for restaurants with its advantages and disadvantages. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2016 **What do you like best about Maitre'D?** It had a very simple layout and I also enjoyed its number tracking features. **What do you dislike about Maitre'D?** I disliked the amount of steps it would take to get to certain manager functions. Time is crucial in the restaurant industry so I would have liked to get to these features in the quickest possible fashion. **Recommendations to others considering Maitre'D:** It has full capabilities and can allow private access for management only through a swipe card. **What problems is Maitre'D solving and how is that benefiting you?** The business problem being solved is time management. A POS system for restaurants is time efficient and effective. ### 9. Maitre'D **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2016 **What do you like best about Maitre'D?** ease of use for admin role as well as all user interface **What do you dislike about Maitre'D?** back end use (i.e. office use), only can be controlled in our office not out on restaurant floor **Recommendations to others considering Maitre'D:** the most reliable product on the market for restaurant use **What problems is Maitre'D solving and how is that benefiting you?** prime numbers each month, what sells, what doesn't sell ### 10. Maitre'D review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2015 **What do you like best about Maitre'D?** The reports are great. Labor reports, discount summary reports, sales reports, items reports. Pretty much any report you can think of, you got it. **What do you dislike about Maitre'D?** * Setting up new buttons and transferring them to screens is not easy. * Any modifications to buttons are difficult to program and then not user friendly * Once a check is closed, payment is lost if needed to be re-opened * Impossible to retrieve payment information from office * Cannot delete buttons or employees without affecting reports * If one terminal is down and must be fixed from the office, difficult to assess and fix the problem * Cannot run partial payment and leave check open * Tickets printed in the kitchen with modifications are often difficult to understand and difficult to differentiate between orders on the same ticket **What problems is Maitre'D solving and how is that benefiting you?** No problem solving, just trying to run a restaurant. I haven't seen any benefits of this system over Aloha from previous restaurants. Aloha was easier for programming POS, user POS, payment POS, setting up new employees and their functions, printing to kitchen / bar. ### 11. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2016 **What do you like best about Maitre'D?** You could adjust tips after a card had been swiped. Very convenient!! I've worked with other programs that don't allow that and it's this huge ordeal to get fixed for a simple error. **What do you dislike about Maitre'D?** Can't think of anything... It's been a while since I've used it. **What problems is Maitre'D solving and how is that benefiting you?** Functionality. Efficiency. Easy to learn. ### 12. Cozy cafe used maitre'D **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2015 **What do you like best about Maitre'D?** The system worked efficiently, while working at Cozy Cafe I had no problems **What do you dislike about Maitre'D?** I had no issues with using this POS, there were few times it did not work **Recommendations to others considering Maitre'D:** I would recommend this POS system over the other ones I have used **What problems is Maitre'D solving and how is that benefiting you?** I realized that it worked effectively to help manage the restaurant ### 13. review for you **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2015 **What do you like best about Maitre'D?** Lots of nice categories with good data. Great ability to look back on a previous day **What do you dislike about Maitre'D?** Labor function is poor. Never seems anywhere near up to date. Labor is too important to us to be off **Recommendations to others considering Maitre'D:** Great support team helps quickly **What problems is Maitre'D solving and how is that benefiting you?** Up to date information on my store. Helps us better analyze sales trends and manage the store better. This app helps all aspects of running a business ### 14. User review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2015 **What do you like best about Maitre'D?** Detail report search with hourly detail aswell **What do you dislike about Maitre'D?** Sometimes get slow.... Could not multitasking in this software **What problems is Maitre'D solving and how is that benefiting you?** Hourly sales will the comparison from previous years is very beneficial.... ## Maitre'D Discussions - [What is Payfacto used for?](https://www.g2.com/discussions/what-is-payfacto-used-for) - [View Maitre'D pricing details and edition comparison](https://www.g2.com/products/maitre-d/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A12%3A04+-0500&secure%5Bsession_id%5D=966c125d-6ddd-426b-9ec6-849b5e203e99&secure%5Btoken%5D=528032265482391bffcd27eaeea292cd059b4de39a62165b9b5a504cc39b74aa&format=llm_user) ## Maitre'D Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery ## Top Maitre'D Alternatives - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,181 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (350 reviews)