# Fin vs Zoho Desk Comparison --- ## AI Generated Summary - **G2 reviewers report** that Zoho Desk excels in providing a comprehensive help desk solution, with users highlighting its **flexible ticket automation** and **effective multi-channel support**. Many appreciate how easy it is to track requests and monitor service levels, making it a solid choice for day-to-day support management. - **Users say** that Fin stands out for its **quick response times** and the ability to provide helpful answers to common customer questions. The interface is described as **simple and user-friendly** , which helps teams save time by consolidating client information efficiently. - **According to verified reviews** , Zoho Desk's implementation process is praised for being straightforward, although some users note that it requires a bit of know-how to integrate seamlessly into existing systems. This ease of setup is a significant advantage for small businesses looking to get started quickly. - **Reviewers mention** that while Fin has a strong performance in AI customer support, with a focus on natural responses, it may not match the overall satisfaction levels of Zoho Desk, which has a higher G2 Score in the help desk category, indicating broader user approval. - **G2 reviewers highlight** that Zoho Desk's integration with other Zoho applications enhances its functionality, allowing for a more cohesive workflow. Users appreciate the ability to assign ownership and track customer queries effectively, which is crucial for maintaining service quality. - **Users report** that Fin's strengths lie in its **natural language processing** capabilities, making interactions feel more intuitive. However, some users feel that it lacks the depth of features found in Zoho Desk, particularly in areas like **ticket collaboration** and **multi-channel coverage**. --- ## Frequently Asked Questions ### What is the difference between Zoho Desk vs Fin? Fin stands out for its higher reviewer satisfaction scores and AI-driven automation, while Zoho Desk is favored for its robust ticket management and integration with the Zoho ecosystem. | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | [Fin](https://www.g2.com/products/fin/reviews) | | --- | --- | | 4.4/5 (7,841 reviews) | 4.5/5 (3,901 reviews) | | Small-Business | Small-Business | | 8.1 | 8.4 | | 8.3 | 8.6 | | Centralized ticket management and strong Zoho integrations | High AI automation and rapid setup for customer support | ### How do the pricing models of Zoho Desk and Fin compare? Fin is rated higher for value, with a stronger Price/Cost satisfaction score than Zoho Desk. - **Zoho Desk:** In recent reviews, many buyers highlight Zoho Desk's affordability and value, but some mention that advanced features are locked behind higher tiers. - **Fin:** Reviewers consistently praise Fin for delivering strong ROI through automation and efficiency, though some note that pricing can increase with higher support volumes. ### What are the best alternatives to Zoho Desk and Fin? The top three alternatives to Zoho Desk and Fin are Tidio, Agentforce Service (formerly Salesforce Service Cloud), and Freshdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5 (7,841 reviews) | Small-Business | Affordable, but advanced features require higher tiers | Centralized ticket management and Zoho ecosystem integration | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | Strong ROI, but costs can rise with usage | AI-driven automation and rapid setup | | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1,959 reviews) | Small-Business | — | Live chat and chatbot capabilities | | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7,359 reviews) | Mid-Market | — | Comprehensive service management and scalability | | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3,762 reviews) | Small-Business | — | Multi-channel support and ease of use | ### Which Help Desk features should I prioritize when comparing Zoho Desk and Fin? Buyers should prioritize AI capabilities, ticket management, automation, integrations, and reporting when comparing Zoho Desk and Fin. - **AI capabilities:** Zoho Desk offers AI Text Generation and Summarization, while Fin is built around AI-driven automation and conversation handling. - **Ticket management:** Zoho Desk is frequently praised for centralized ticket management and multi-channel support; Fin automates a high percentage of routine tickets but relies on knowledge base quality. - **Automation:** Zoho Desk provides workflow automations and macros; Fin leverages AI and workflows to automate up to 70% of conversations in some teams. - **Integrations:** Zoho Desk integrates with Zoho CRM (194 all-time mentions) and Slack (40); Fin integrates with Box (305), Slack (63), and Asana. - **Reporting:** Zoho Desk offers customizable reports and dashboards; Fin provides analytics and reporting, though some reviewers want deeper customization. ### What are the pros and cons of Zoho Desk vs Fin? Fin's headline strength is AI-driven automation, while Zoho Desk is strongest in centralized ticket management and integration with the Zoho ecosystem. - **Zoho Desk strengths:** Centralized ticket management, strong integration with Zoho CRM, flexible automation, multi-channel support, and customizable reporting. - **Zoho Desk trade-offs:** Initial setup and advanced configuration can be complex, some features require higher tiers, and the interface can feel dated or unintuitive in places. - **Fin strengths:** High AI automation (handling up to 70% of conversations for some teams), rapid setup, strong integration with Intercom and third-party tools, and continuous improvement in AI features. - **Fin trade-offs:** AI can occasionally provide inaccurate or repetitive answers, pricing may increase with higher usage, and some advanced features are tied to higher subscription levels. ### Is Zoho Desk or Fin better for small businesses? Both Zoho Desk and Fin are primarily used by small businesses, but Fin receives slightly higher satisfaction scores from small-business reviewers. - **Zoho Desk:** Largest segment is Small-Business; reviewers highlight its affordability and integration with other Zoho products, but note a learning curve for advanced features. - **Fin:** Largest segment is Small-Business; reviewers praise its rapid setup, AI-driven automation, and ability to reduce support workload for small teams. ### Which Help Desk platform has better integrations? Fin is favored for integrations, with higher reviewer-cited integration counts and broader third-party tool support. - **Zoho Desk:** Integrates with Zoho CRM (194 all-time mentions) and Slack (40); reviewers highlight its value for businesses already using Zoho products. - **Fin:** Integrates with Box (305 all-time mentions), Slack (63), and Asana; reviewers note its strong integration with Intercom and other business tools. ### How do Zoho Desk and Fin compare on customer support? Fin leads on Quality of Support with a 0.3-point advantage over Zoho Desk (8.6 vs 8.3). - **Zoho Desk:** Reviewers describe professional technical support and helpful onboarding, though some mention slow response times for complex issues. - **Fin:** Reviewers consistently praise Fin's support team for responsiveness, helpful onboarding, and effective guidance during setup and troubleshooting. ### Which is easier to implement, Zoho Desk or Fin? Fin has a slight edge in Ease of Setup, scoring 8.4 versus Zoho Desk's 8.1. - **Zoho Desk:** Reviewers note that setup can be complex for advanced features, but many find the initial configuration straightforward for basic ticketing needs. - **Fin:** Reviewers highlight rapid onboarding, intuitive configuration, and minimal technical requirements for setup, especially for teams already using Intercom. ### Which product has better AI? Fin is rated higher for AI, with reviewers citing its automation and AI-driven support as a core differentiator. - **Zoho Desk:** Offers AI Text Generation and Summarization; reviewers mention useful AI features but note that some are still maturing. - **Fin:** Built around AI automation, with reviewers reporting up to 70% of conversations handled by AI and continuous improvements in AI capabilities. | | Fin | Zoho Desk | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | | **Total Reviews** | 3,911 | 7,925 | | **Largest Market Segment** | Small-Business (58.1% of reviews) | Small-Business (73.2% of reviews) | | **Entry Level Price** | $0.99 1 Outcome | $0.00 | --- ## Top Pros & Cons ### Fin Pros: - Helpful (378 reviews) - Ease of Use (356 reviews) Cons: - Missing Features (135 reviews) - AI Limitations (117 reviews) ### Zoho Desk Pros: - Ease of Use (622 reviews) - Features (462 reviews) Cons: - Learning Curve (297 reviews) - Steep Learning Curve (211 reviews) --- ## Ratings Comparison | Rating | Fin | Zoho Desk | |---|---|---| | **Meets Requirements** | 8.7 (2944 reviews) | 8.7 (6423 reviews) | | **Ease of Use** | 8.9 (2975 reviews) | 8.5 (6509 reviews) | | **Ease of Setup** | 8.4 (1567 reviews) | 8.1 (5778 reviews) | | **Ease of Admin** | 8.6 (1382 reviews) | 8.3 (5083 reviews) | | **Quality of Support** | 8.6 (2837 reviews) | 8.3 (5781 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (1376 reviews) | 8.4 (4602 reviews) | | **Product Direction (% positive)** | 8.8 (2787 reviews) | 8.9 (6057 reviews) | --- ## Pricing ### Fin #### Entry-Level Pricing Plan: Fin with your current helpdesk Price: $0.99 1 Outcome Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Key Features: - Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. - Set up in under an hour. - Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more. [Browse all 4 editions](https://www.g2.com/products/fin/pricing) #### Free Trial Yes ### Zoho Desk #### Entry-Level Pricing Plan: FREE Price: $0.00 Description: Completely Free upto 3 agents Key Features: - Email Ticketing - Customer Management - Private Knowledge Base [Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Artificial Intelligence | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | N/A | N/A | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Tagging** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **For eCommerce** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Call & Contact Center | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | N/A | N/A | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Call Reporting** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Whispering** | Not enough data | Not enough data | | **Callback Scheduling** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Call Tagging** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Call Transcription** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Manual Dialer** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Progressive Dialer** | Not enough data | Not enough data | | **Voice Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Outbound Call Center** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Voice Mail** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Call Transfer** | Not enough data | Not enough data | | **AI Summarization** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Inbound Call Center** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Predictive Dialer** | Not enough data | Not enough data | | **Blended Call Center** | Not enough data | Not enough data | | **Caller ID** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Computer Telephony Integration** | Not enough data | Not enough data | | **Call Scripting** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | N/A | N/A | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **Fin** | 7.9/10 | 306 | | **Zoho Desk** | N/A | N/A | #### Dashboard | Feature | Fin | Zoho Desk | |---|---|---| | **Dashboard** | Not enough data | Not enough data | #### Speech Recognition | Feature | Fin | Zoho Desk | |---|---|---| | **Speech Recognition** | Not enough data | Not enough data | #### Compliance Management | Feature | Fin | Zoho Desk | |---|---|---| | **Compliance Management** | Not enough data | Not enough data | #### Autonomous Task Execution | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | #### Sentiment Analysis | Feature | Fin | Zoho Desk | |---|---|---| | **Sentiment Analysis** | Not enough data | Not enough data | #### Data Security | Feature | Fin | Zoho Desk | |---|---|---| | **Data Security** | Not enough data | Not enough data | #### Third-Party Integration | Feature | Fin | Zoho Desk | |---|---|---| | **Third-Party Integration** | Not enough data | Not enough data | #### Human-in-the-loop (HITL) | Feature | Fin | Zoho Desk | |---|---|---| | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Agentic Task Execution | Feature | Fin | Zoho Desk | |---|---|---| | **Agentic Task Execution** | Not enough data | Not enough data | #### Natural Language Processing | Feature | Fin | Zoho Desk | |---|---|---| | **Natural Language Processing** | Not enough data | Not enough data | #### Conversational AI | Feature | Fin | Zoho Desk | |---|---|---| | **Conversational AI** | Not enough data | Not enough data | #### Performance Metrics | Feature | Fin | Zoho Desk | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | #### Interaction Tracking | Feature | Fin | Zoho Desk | |---|---|---| | **Interaction Tracking** | Not enough data | Not enough data | #### Knowledge Base Management | Feature | Fin | Zoho Desk | |---|---|---| | **Knowledge Base Management** | Not enough data | Not enough data | #### CRM Integration | Feature | Fin | Zoho Desk | |---|---|---| | **CRM Integration** | Not enough data | Not enough data | #### Inquiry Routing | Feature | Fin | Zoho Desk | |---|---|---| | **Inquiry Routing** | Not enough data | Not enough data | #### Contextual Guidance | Feature | Fin | Zoho Desk | |---|---|---| | **Contextual Guidance** | Not enough data | Not enough data | #### Communications Management | Feature | Fin | Zoho Desk | |---|---|---| | **Communications Management** | Not enough data | Not enough data | #### Proactive Chat | Feature | Fin | Zoho Desk | |---|---|---| | **Proactive Chat** | Not enough data | Not enough data | #### Ticket Management | Feature | Fin | Zoho Desk | |---|---|---| | **Ticket Management** | Not enough data | Not enough data | #### Customer Query Resolution - AI Customer Support Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Automated Ticket Resolution** | 8.0 (214 reviews) | Not enough data | | **Contextual Response Generation** | 7.9 (227 reviews) | Not enough data | | **Sentiment Analysis** | 7.8 (170 reviews) | Not enough data | | **Knowledge Base Utilization** | 8.6 (210 reviews) | Not enough data | | **Multilingual Support** | 8.0 (164 reviews) | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Proactive Customer Outreach** | 7.5 (161 reviews) | Not enough data | | **Feedback Collection** | 7.9 (162 reviews) | Not enough data | | **Escalation Handling** | 7.9 (186 reviews) | Not enough data | | **Workflow Optimization** | 8.7 (227 reviews) | Not enough data | #### Automation | Feature | Fin | Zoho Desk | |---|---|---| | **Customer Interaction Automation** | 8.5 (224 reviews) | Not enough data | | **Feedback Collection** | 8.0 (167 reviews) | Not enough data | | **Document Processing** | 7.2 (157 reviews) | Not enough data | #### Autonomy | Feature | Fin | Zoho Desk | |---|---|---| | **Independent Decision Making** | 7.6 (165 reviews) | Not enough data | | **Adaptive Responses** | 7.8 (169 reviews) | Not enough data | | **Task Execution** | 7.4 (169 reviews) | Not enough data | | **Problem Solving** | 7.7 (172 reviews) | Not enough data | ### Help Desk | Product | Score | Reviews | |---|---|---| | **Fin** | 8.5/10 | 1911 | | **Zoho Desk** | 8.5/10 | 4670 | #### Ticket and Case Management | Feature | Fin | Zoho Desk | |---|---|---| | **Ticket creation user experience** | 8.6 (1105 reviews) ✓ Verified | 8.7 (3577 reviews) ✓ Verified | | **Ticket response user experience** | 8.8 (1127 reviews) ✓ Verified | 8.5 (3445 reviews) ✓ Verified | | **Workflow** | 8.7 (1106 reviews) ✓ Verified | 8.4 (3305 reviews) ✓ Verified | | **Response Automation** | 8.6 (1157 reviews) ✓ Verified | 8.3 (3012 reviews) ✓ Verified | | **SLA Management** | 8.3 (682 reviews) ✓ Verified | 8.2 (2729 reviews) ✓ Verified | | **Attachments/Screencasts** | 8.8 (1139 reviews) ✓ Verified | 8.4 (2927 reviews) ✓ Verified | | **Ticket Collaboration** | 8.8 (1064 reviews) ✓ Verified | 8.6 (2978 reviews) ✓ Verified | | **Customer and Contacts Database** | 8.6 (966 reviews) ✓ Verified | 8.3 (2544 reviews) ✓ Verified | | **Workflow Management** | Not enough data | 8.0 (10 reviews) | | **Knowledge Base Management** | Not enough data | 7.6 (9 reviews) | | **Ticket Management** | Not enough data | 9.9 (37 reviews) | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Inbox Management** | Not enough data | 9.9 (15 reviews) | | **Support Ticket Management** | Not enough data | 10.0 (23 reviews) | | **Email Management** | Not enough data | 9.6 (14 reviews) | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | 8.3 (249 reviews) | 7.4 (987 reviews) | | **AI Text Summarization** | 8.2 (250 reviews) | 7.4 (956 reviews) | | **Generative AI** | Not enough data | 9.0 (5 reviews) | #### Agentic AI - Help Desk | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | 7.8 (62 reviews) | 7.1 (365 reviews) | | **Natural Language Interaction** | 8.3 (62 reviews) | 7.2 (365 reviews) | | **Proactive Assistance** | 7.9 (62 reviews) | 7.2 (364 reviews) | #### Communication Channels | Feature | Fin | Zoho Desk | |---|---|---| | **Customer Portal** | 8.8 (895 reviews) ✓ Verified | 8.3 (2900 reviews) ✓ Verified | | **Email to Case** | 8.8 (1095 reviews) ✓ Verified | 8.6 (3179 reviews) ✓ Verified | | **Chat/Live Support** | 9.4 (1272 reviews) ✓ Verified | 8.2 (2436 reviews) ✓ Verified | | **Social Integration** | 8.3 (813 reviews) | 8.0 (2172 reviews) ✓ Verified | | **Voice** | 7.6 (525 reviews) | 7.8 (1942 reviews) ✓ Verified | | **Video Chat** | Not enough data | Not enough data | #### Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Mobile User Support** | 8.1 (722 reviews) ✓ Verified | 8.1 (2322 reviews) ✓ Verified | | **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.2 (2771 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.7 (825 reviews) ✓ Verified | 8.4 (2879 reviews) ✓ Verified | | **Third-Party Integrations** | 8.6 (790 reviews) ✓ Verified | 8.2 (2481 reviews) ✓ Verified | | **Reporting** | 8.1 (1018 reviews) ✓ Verified | 8.3 (2896 reviews) ✓ Verified | | **Activity Dashboard** | 8.2 (1018 reviews) ✓ Verified | 8.4 (3009 reviews) ✓ Verified | | **Mobile Access** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Automated Routing** | Not enough data | 8.9 (6 reviews) | | **Chatbot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | 8.7 (5 reviews) | | **Autoresponders** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | 9.7 (5 reviews) | | **Gamification** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | 7.3 (11 reviews) | | **Surveys & Feedback** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | 9.8 (8 reviews) | | **Voice Recognition** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Task Automation** | Not enough data | 8.9 (19 reviews) | | **IVR** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **API** | Not enough data | 9.5 (7 reviews) | | **Alerts/Escalation** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | 10.0 (6 reviews) | | **Prioritization** | Not enough data | 9.7 (6 reviews) | | **Secure Data Storage** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | 9.3 (7 reviews) | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | 8.2 (16 reviews) | ### Conversational Marketing | Product | Score | Reviews | |---|---|---| | **Fin** | 8.4/10 | 565 | | **Zoho Desk** | N/A | N/A | #### Messenger | Feature | Fin | Zoho Desk | |---|---|---| | **Sequencing** | 8.8 (384 reviews) ✓ Verified | Not enough data | | **AI** | 8.1 (365 reviews) ✓ Verified | Not enough data | | **Video Chat** | 9.3 (480 reviews) ✓ Verified | Not enough data | | **Customization Interface** | 8.5 (330 reviews) ✓ Verified | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Channels | Feature | Fin | Zoho Desk | |---|---|---| | **Social Media Integration** | 8.0 (294 reviews) ✓ Verified | Not enough data | | **Website** | 9.0 (441 reviews) ✓ Verified | Not enough data | | **Text Message (SMS)** | 7.9 (208 reviews) ✓ Verified | Not enough data | | **Voice Assistants** | 7.3 (121 reviews) | Not enough data | | **Other** | 8.1 (229 reviews) ✓ Verified | Not enough data | | **Multi-Channel Marketing** | Not enough data | Not enough data | #### Customers | Feature | Fin | Zoho Desk | |---|---|---| | **Audience Targeting** | 8.8 (430 reviews) ✓ Verified | Not enough data | | **Profiles** | 8.6 (433 reviews) ✓ Verified | Not enough data | | **Analytics** | 8.2 (439 reviews) ✓ Verified | Not enough data | | **Lead Gathering** | 8.3 (388 reviews) ✓ Verified | Not enough data | | **Sales Conversion** | 8.2 (379 reviews) ✓ Verified | Not enough data | | **Customer Service Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | #### Agentic AI - Conversational Marketing | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Customizable Fields** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Human Handover** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Product Recommendations** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Appointment Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Campaign Segmentation** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-time Conversations** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **One-to-One Messaging** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Group Messaging** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Email Automation** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | ### Contact Center Knowledge Base | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | 8.2/10 | 379 | #### Administration | Feature | Fin | Zoho Desk | |---|---|---| | **Database Management ** | Not enough data | 8.2 (345 reviews) | | **Data Workflows** | Not enough data | 8.2 (343 reviews) | | **Issue Management** | Not enough data | 8.4 (347 reviews) | #### Knowledge Management | Feature | Fin | Zoho Desk | |---|---|---| | **Knowledge Base** | Not enough data | 8.6 (326 reviews) | | **Publishing Workflows** | Not enough data | 8.2 (317 reviews) | | **Analytics** | Not enough data | 8.2 (323 reviews) | #### Compliance | Feature | Fin | Zoho Desk | |---|---|---| | **Policies and Controls** | Not enough data | 8.4 (338 reviews) | | **Data Governance** | Not enough data | 8.3 (334 reviews) | | **Compliance** | Not enough data | 8.2 (337 reviews) | | **Auditing** | Not enough data | 8.1 (335 reviews) | #### Customer Support | Feature | Fin | Zoho Desk | |---|---|---| | **Intelligent Search** | Not enough data | 8.2 (312 reviews) | | **Suggestions** | Not enough data | 8.2 (313 reviews) | | **Decision Trees** | Not enough data | 8.0 (311 reviews) | #### Data Security | Feature | Fin | Zoho Desk | |---|---|---| | **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | | **Data Transport** | Not enough data | 8.1 (330 reviews) | | **Access Management** | Not enough data | 8.4 (336 reviews) | | **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | #### Administration | Feature | Fin | Zoho Desk | |---|---|---| | **Integrations** | Not enough data | 8.1 (314 reviews) | | **User, Role, and Access Management** | Not enough data | 8.4 (316 reviews) | | **Performance and Reliability** | Not enough data | 8.5 (314 reviews) | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | ### Digital Adoption Platform | Product | Score | Reviews | |---|---|---| | **Fin** | 8.7/10 | 232 | | **Zoho Desk** | N/A | N/A | #### User Analysis | Feature | Fin | Zoho Desk | |---|---|---| | **Survey Implementation** | 8.6 (140 reviews) | Not enough data | | **Data Analysis** | 8.4 (157 reviews) | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### User Support | Feature | Fin | Zoho Desk | |---|---|---| | **User Segmentation** | 9.1 (168 reviews) | Not enough data | | **Multi-Language Support** | 8.1 (121 reviews) | Not enough data | | **Behavior-responsive Messaging** | 8.8 (151 reviews) | Not enough data | #### Walkthrough Type | Feature | Fin | Zoho Desk | |---|---|---| | **Audio-visual Walkthroughs** | 8.9 (136 reviews) | Not enough data | | **Text Bubble Walkthroughs** | 9.0 (148 reviews) | Not enough data | #### Platform Basics - Digital Adoption Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Integration** | Not enough data | Not enough data | | **Communications** | Not enough data | Not enough data | #### Analytics - Digital Adoption Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | #### Functions - Digital Adoption Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Customer self-service** | Not enough data | Not enough data | | **In-app guidance** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | #### Agentic AI - Digital Adoption Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Asynchronous Learning** | Not enough data | Not enough data | | **Blended Learning** | Not enough data | Not enough data | | **Self-paced Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Customer Experience Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **In-App Training** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Launch Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **User Onboarding** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Data Quality Control** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Employee Onboarding** | Not enough data | Not enough data | | **Self Service Tools** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Interactive Content** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Content Creation** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Fin** | 8.6/10 | 262 | | **Zoho Desk** | 7.9/10 | 615 | #### Channels | Feature | Fin | Zoho Desk | |---|---|---| | **Multi-Channel Coverage** | 8.8 (231 reviews) | 8.2 (580 reviews) | | **Open Listening** | 8.3 (219 reviews) | 8.0 (558 reviews) | #### Design | Feature | Fin | Zoho Desk | |---|---|---| | **Communications Strategy Development** | Feature Not Available | 7.9 (547 reviews) | | **Create Content** | Feature Not Available | 7.7 (556 reviews) | | **Personalization** | 8.7 (233 reviews) | 8.1 (555 reviews) | | **Inbound Identification** | 8.7 (223 reviews) | 8.1 (550 reviews) | | **Regulatory Compliance** | 8.6 (216 reviews) | 8.1 (533 reviews) | | **Batch Communications** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **On-Demand Communications** | Not enough data | Not enough data | | **Interactive Content** | Not enough data | Not enough data | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Feature Not Available | 7.5 (428 reviews) | | **AI Text Summarization** | 8.3 (86 reviews) | 7.5 (421 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Inbox Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | ### Complaint Management | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | 8.2/10 | 462 | #### Usability | Feature | Fin | Zoho Desk | |---|---|---| | **All-Employee Access** | Not enough data | 8.3 (448 reviews) | | **Supporting Documents** | Not enough data | 8.3 (443 reviews) | | **Two-Way Communication** | Not enough data | 8.4 (435 reviews) | | **Multi-Channel Communication** | Not enough data | Not enough data | #### Reporting | Feature | Fin | Zoho Desk | |---|---|---| | **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | | **Trend Analysis** | Not enough data | 8.2 (416 reviews) | | **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | | **Social Media Monitoring** | Not enough data | Not enough data | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Not enough data | 7.7 (329 reviews) | | **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Social Media Integration** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Customer Complaint Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Case Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Multi-Channel Management** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Routing** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Quality Assurance** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Issue Tracking** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Customer Service Analytics** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | ### Shared Inbox | Product | Score | Reviews | |---|---|---| | **Fin** | 8.4/10 | 142 | | **Zoho Desk** | N/A | N/A | #### Productivity Tools | Feature | Fin | Zoho Desk | |---|---|---| | **Notes** | 8.8 (130 reviews) | Not enough data | | **Internal Discussion** | 8.3 (127 reviews) | Not enough data | | **Assignments and Tasks** | 8.2 (121 reviews) | Not enough data | | **Workflows** | 8.7 (125 reviews) | Not enough data | | **Templates** | 8.8 (124 reviews) | Not enough data | | **Integrations** | 8.5 (125 reviews) | Not enough data | | **Tagging System** | 8.7 (126 reviews) | Not enough data | #### Analytics | Feature | Fin | Zoho Desk | |---|---|---| | **Trends** | 8.2 (112 reviews) | Not enough data | | **Performance Tracking** | 8.3 (122 reviews) | Not enough data | | **Email Tracking** | 8.2 (122 reviews) | Not enough data | #### Agentic AI - Shared Inbox | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | 7.7 (27 reviews) | Not enough data | | **Decision Making** | 7.7 (27 reviews) | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **Fin** | 8.3/10 | 98 | | **Zoho Desk** | N/A | N/A | #### Responses | Feature | Fin | Zoho Desk | |---|---|---| | **Personalization** | 9.1 (86 reviews) | Not enough data | | **Route To Human** | 9.1 (90 reviews) | Not enough data | | **Natural Language Understanding (NLU)** | 9.0 (85 reviews) | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Automation - AI Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Sales Follow-Up** | 7.7 (62 reviews) | Not enough data | | **Customer Interaction Automation** | 8.8 (64 reviews) | Not enough data | | **Lead Generation** | Feature Not Available | Not enough data | | **Document Processing** | 8.1 (64 reviews) | Not enough data | | **Feedback Collection** | 8.7 (64 reviews) | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Simulation and Scenario Generation** | Not enough data | Not enough data | #### Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Conversation Editor** | 9.1 (82 reviews) | Not enough data | | **Integration** | 8.8 (84 reviews) | Not enough data | | **Human-In-The-Loop** | 9.1 (85 reviews) | Not enough data | | **Drag & Drop Editor** | Not enough data | Not enough data | | **Human-in-the-loop (HITL)** | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Independent Decision Making** | 8.5 (66 reviews) | Not enough data | | **Adaptive Responses** | 8.7 (66 reviews) | Not enough data | | **Task Execution** | 8.4 (65 reviews) | Not enough data | | **Problem Solving** | 8.7 (68 reviews) | Not enough data | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | 8.9 (52 reviews) | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Agent Collaboration** | Not enough data | Not enough data | | **Data Governance** | Not enough data | Not enough data | | **Prompt Engineering** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **For No-Code Development** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Dynamic Modeling** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Memory Management** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Cost Management** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Natural Language Interface** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Multiple LLM Models** | Not enough data | Not enough data | | **Integration Management** | Not enough data | Not enough data | | **Customizable Frameworks** | Not enough data | Not enough data | | **Pre-built Templates** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Attended Automation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Business Process Automation** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Deep Learning** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Unattended Automation** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Proactive Error Detection** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Fin** | 8.8/10 | 715 | | **Zoho Desk** | N/A | N/A | #### Responses | Feature | Fin | Zoho Desk | |---|---|---| | **Customization** | 8.8 (601 reviews) | Not enough data | | **Control** | 8.8 (590 reviews) | Not enough data | | **Route To Human** | 9.0 (592 reviews) | Not enough data | | **Menu bars** | 8.8 (560 reviews) | Not enough data | | **Drip sequences** | 8.6 (478 reviews) | Not enough data | #### Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Live chat** | 9.5 (622 reviews) | Not enough data | | **Integrations** | 8.9 (585 reviews) | Not enough data | | **Branding** | 8.8 (580 reviews) | Not enough data | | **Analytics** | 8.7 (564 reviews) | Not enough data | | **A/B testing** | 8.3 (420 reviews) | Not enough data | | **Role-based access** | 8.9 (528 reviews) | Not enough data | | **Collection of information** | 8.8 (583 reviews) | Not enough data | | **Augmented Analytics** | Not enough data | Not enough data | | **Proactive Chat** | Not enough data | Not enough data | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | 8.4 (143 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Customer Surveys** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Language Detection** | Not enough data | Not enough data | | **Pre-Configured Bot** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Code-free Development** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **For Sales/Marketing** | Not enough data | Not enough data | | **Contextual Guidance** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Query Suggestions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Fin** | 8.7/10 | 1237 | | **Zoho Desk** | N/A | N/A | #### Conversational Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Personalization** | 8.7 (1059 reviews) | Not enough data | | **Omnichannel** | 8.7 (839 reviews) | Not enough data | | **Contextual Engagement** | 8.7 (858 reviews) | Not enough data | | **Proactive Engagement** | 9.0 (779 reviews) | Not enough data | #### Support Automation | Feature | Fin | Zoho Desk | |---|---|---| | **Intelligent Routing** | 8.6 (858 reviews) | Not enough data | | **Seamless Escalation** | 8.7 (902 reviews) | Not enough data | | **Transcripts** | 8.5 (520 reviews) | Not enough data | | **Self-Serve Support** | 8.9 (816 reviews) | Not enough data | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | 8.4 (156 reviews) | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Fin** | 8.4/10 | 247 | | **Zoho Desk** | N/A | N/A | #### Customer Support | Feature | Fin | Zoho Desk | |---|---|---| | **Text** | 8.6 (202 reviews) | Not enough data | | **Speech** | 7.4 (185 reviews) | Not enough data | | **Knowledge Base** | 9.0 (214 reviews) | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | #### Automation | Feature | Fin | Zoho Desk | |---|---|---| | **Ticket Resolution** | 8.4 (212 reviews) | Not enough data | | **Customization** | 8.3 (208 reviews) | Not enough data | | **Intelligent Routing** | 8.5 (198 reviews) | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Fin | Zoho Desk | |---|---|---| | **Learning** | 8.5 (201 reviews) | Not enough data | | **Language** | 8.6 (193 reviews) | Not enough data | | **Conversational AI** | 8.5 (206 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Help Desk Management** | Not enough data | Not enough data | | **Call Center Management** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customer Communication** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Application Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Fin** | 8.6/10 | 1840 | | **Zoho Desk** | 8.5/10 | 3397 | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | 8.3 (297 reviews) | 7.9 (175 reviews) | | **AI Text Summarization** | 8.3 (295 reviews) | 8.0 (177 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Communication | Feature | Fin | Zoho Desk | |---|---|---| | **Pop-up Chat** | 9.2 (1446 reviews) ✓ Verified | 8.8 (718 reviews) ✓ Verified | | **Notifications** | 8.9 (1455 reviews) ✓ Verified | 8.7 (759 reviews) ✓ Verified | | **Targeted Emails** | 8.7 (1194 reviews) ✓ Verified | 8.6 (658 reviews) | | **In-App Messaging** | 9.1 (1359 reviews) ✓ Verified | 8.6 (631 reviews) ✓ Verified | | **Co-Browsing** | 8.2 (594 reviews) | 8.3 (355 reviews) | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-time Consumer-facing Chat** | Not enough data | Not enough data | #### Internal Use | Feature | Fin | Zoho Desk | |---|---|---| | **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.2 (2771 reviews) ✓ Verified | | **Conversation Archiving** | 8.7 (1094 reviews) ✓ Verified | Feature Not Available | | **Lead Development** | 8.2 (1042 reviews) ✓ Verified | 8.4 (454 reviews) | | **Knowledge Base** | 8.7 (1252 reviews) ✓ Verified | 8.7 (713 reviews) ✓ Verified | | **Team Inbox ** | 8.9 (1321 reviews) ✓ Verified | 8.6 (692 reviews) ✓ Verified | | **Customer Profiles** | 8.6 (1288 reviews) ✓ Verified | 8.6 (706 reviews) ✓ Verified | #### Additional Functionality | Feature | Fin | Zoho Desk | |---|---|---| | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Offline Form** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Fin** | 8.2/10 | 764 | | **Zoho Desk** | 8.0/10 | 1877 | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Summarization** | 8.2 (95 reviews) | 7.7 (422 reviews) | #### Self-Service Experience | Feature | Fin | Zoho Desk | |---|---|---| | **Knowledge Base** | 9.0 (666 reviews) | 8.5 (1516 reviews) | | **Searchable Articles** | 8.9 (658 reviews) | 8.4 (1470 reviews) | | **Community Forums** | Feature Not Available | 8.1 (1276 reviews) | | **Mobile Optimization** | 8.2 (494 reviews) | 8.1 (769 reviews) | | **Personalization** | 8.4 (543 reviews) | 8.3 (816 reviews) | #### Self-Service Platform | Feature | Fin | Zoho Desk | |---|---|---| | **Branding** | 8.7 (535 reviews) | 8.3 (840 reviews) | | **Automation** | 8.8 (545 reviews) | 8.3 (818 reviews) | | **Artificial Intelligence** | 8.4 (490 reviews) | 7.8 (731 reviews) | | **Integrations** | 8.6 (528 reviews) | 8.2 (766 reviews) | #### Agentic AI - Customer Self-Service | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | 7.4 (47 reviews) | 7.7 (79 reviews) | | **Multi-step Planning** | 7.9 (47 reviews) | 7.7 (81 reviews) | | **Cross-system Integration** | 7.5 (48 reviews) | 7.9 (79 reviews) | | **Adaptive Learning** | 7.9 (50 reviews) | 7.8 (84 reviews) | | **Natural Language Interaction** | 8.1 (51 reviews) | 7.8 (82 reviews) | | **Proactive Assistance** | 7.5 (48 reviews) | 7.8 (80 reviews) | | **Decision Making** | 7.6 (48 reviews) | 7.7 (84 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Fin** | 9.1/10 | 100 | | **Zoho Desk** | 8.7/10 | 756 | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Feature Not Available | 8.2 (121 reviews) | | **AI Text Summarization** | Feature Not Available | 8.1 (118 reviews) | #### Process | Feature | Fin | Zoho Desk | |---|---|---| | **Mentions** | 9.3 (90 reviews) | 8.7 (491 reviews) | | **Tickets** | 9.0 (88 reviews) | 9.0 (638 reviews) | | **Macros** | 9.6 (91 reviews) | 8.5 (490 reviews) | #### Channels | Feature | Fin | Zoho Desk | |---|---|---| | **Email** | 9.4 (91 reviews) | 9.0 (627 reviews) | | **Social** | 8.8 (88 reviews) | 8.5 (545 reviews) | | **Live Chat** | 9.5 (93 reviews) | 8.7 (516 reviews) | | **Phone** | 8.4 (83 reviews) | 8.6 (459 reviews) | | **Text** | 8.8 (84 reviews) | 8.8 (485 reviews) | #### Insight | Feature | Fin | Zoho Desk | |---|---|---| | **Surveys** | 9.1 (86 reviews) | 8.7 (494 reviews) | | **Reporting** | 9.2 (89 reviews) | 8.9 (546 reviews) | | **Visitor Activity** | 8.8 (83 reviews) | 8.8 (516 reviews) | | **Help Desk** | 9.3 (83 reviews) | 9.0 (591 reviews) | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Fin** | 7.2/10 | 17 | | **Zoho Desk** | 7.7/10 | 190 | #### Generative AI | Feature | Fin | Zoho Desk | |---|---|---| | **AI Text Generation** | Feature Not Available | 7.7 (186 reviews) | | **AI Text Summarization** | 7.4 (17 reviews) | 7.7 (185 reviews) | ### Google Workspace for Sales | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | 7.4/10 | 8 | #### Agentic AI - Google Workspace for Sales | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | | **Multi-step Planning** | Not enough data | 7.9 (7 reviews) | | **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | | **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | ### Conversational Interface Agents | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | N/A | N/A | #### Natural Language Interaction - Conversational Interface Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Natural Language Query Understanding** | Not enough data | Not enough data | | **Multi-Turn Conversation Management** | Not enough data | Not enough data | | **Voice & Text Interface Support** | Not enough data | Not enough data | #### Intent & Action Handling - Conversational Interface Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Data Retrieval from Connected Systems** | Not enough data | Not enough data | | **Intent Recognition & Mapping** | Not enough data | Not enough data | | **Action & Workflow Triggering** | Not enough data | Not enough data | #### Context & Personalization - Conversational Interface Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Conversation Context Persistence** | Not enough data | Not enough data | | **User Identity & Permission Awareness** | Not enough data | Not enough data | #### Enterprise Integration & Deployment - Conversational Interface Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Enterprise Application Integrations** | Not enough data | Not enough data | | **Security & Access Controls** | Not enough data | Not enough data | ### Player Support Platforms | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | N/A | N/A | #### Player Support Channels - Player Support Platforms | Feature | Fin | Zoho Desk | |---|---|---| | **In-Game Support** | Not enough data | Not enough data | | **Multi-Channel Access** | Not enough data | Not enough data | | **Self-Service Help Center** | Not enough data | Not enough data | #### Support Operations - Player Support Platforms | Feature | Fin | Zoho Desk | |---|---|---| | **Automated Resolution** | Not enough data | Not enough data | | **Player Context** | Not enough data | Not enough data | | **Case Management** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Fin** | N/A | N/A | | **Zoho Desk** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Fin | Zoho Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Unique to Fin (9):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents), [Player Support Platforms](https://www.g2.com/categories/player-support-platforms) **Unique to Zoho Desk (3):** [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales) --- ## Reviewer Demographics ### By Company Size | Segment | Fin | Zoho Desk | |---|---|---| | **Small-Business** | 58.1% | 73.2% | | **Mid-Market** | 37.5% | 23.3% | | **Enterprise** | 4.4% | 3.5% | ### By Industry #### Fin - **Computer Software:** 26.5% - **Information Technology and Services:** 13.3% - **Financial Services:** 7.2% - **Internet:** 4.8% - **Marketing and Advertising:** 4.7% - **Consumer Services:** 4.3% - **Education Management:** 2.0% - **Health, Wellness and Fitness:** 1.5% - **Hospital & Health Care:** 1.4% - **E-Learning:** 1.3% - **Other:** 33.0% #### Zoho Desk - **Information Technology and Services:** 17.9% - **Computer Software:** 10.7% - **Computer & Network Security:** 4.2% - **Financial Services:** 3.5% - **Retail:** 3.5% - **Telecommunications:** 3.0% - **Marketing and Advertising:** 2.5% - **Education Management:** 2.5% - **Accounting:** 2.3% - **Consumer Services:** 2.2% - **Other:** 47.6% --- ## Alternatives ### Alternatives to Fin - [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1962 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7067 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3770 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2511 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (582 reviews) - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) — 4.6/5 stars (173 reviews) - [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7370 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2924 reviews) ### Alternatives to Zoho Desk - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7370 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3770 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2511 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1537 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7067 reviews) - [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (138 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2924 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (431 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (812 reviews) --- ## Top Discussions ### Fin - Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments > **Top comment:** "for sending emails to our correspondents and monitoring our calls" - Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments > **Top comment:** "Yes." - Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote > **Top comment:** "You can use the lang feature. It is easier to use." - Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote > **Top comment:** "Plus is $39/seat (User) per month. Its enough to get started" - Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great." ### Zoho Desk - Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho You should be able to find the video you need on youtube." - Title: [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) — 2 comments, 1 upvote > **Top comment:** "We use zoho desk to manage our clients tickets." - Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote > **Top comment:** "What chat are you speaking of?" - Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote > **Top comment:** "OWNER" - Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fin-vs-zoho-desk)