Zingtree Features

Based on 16 Zingtree reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 15 Zingtree reviews.

Optimizes the customer self-service experience on mobile devices 12 reviewers of Zingtree have provided feedback on this feature.

As reported in 13 Zingtree reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 14 Zingtree reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 14 Zingtree reviews. Automates some or all operation related tasks

Based on 13 Zingtree reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 15 reviewers of Zingtree have provided feedback on this feature.

Based on 23 Zingtree reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.

As reported in 23 Zingtree reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs

Based on 23 Zingtree reviews. Provide workflows to create and escalate issues related to risks and requests

Integrates with live chat, chatbots, help desk, or other customer service software 21 reviewers of Zingtree have provided feedback on this feature.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 24 reviewers of Zingtree have provided feedback on this feature.

As reported in 25 Zingtree reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 22 Zingtree reviews.

As reported in 22 Zingtree reviews. Ensures user access management, data lineage, and data encryption

Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. This feature was mentioned in 23 Zingtree reviews.

As reported in 20 Zingtree reviews. Identify risk data attributes such as description, category, owner, or hierarchy.

Protects data with some form of encryption as it leaves your secure or local network. 21 reviewers of Zingtree have provided feedback on this feature.

Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 23 Zingtree reviews.

Requires a second level of authentication, such as sms messaging or customized tokens, to access data. 20 reviewers of Zingtree have provided feedback on this feature.

As reported in 21 Zingtree reviews. Allows users to create guides using a rich text editor.

Based on 21 Zingtree reviews. Allows users to create guides with a drag and drop interface.

Provides pre-built templates for guide and allows users to create templates. 19 reviewers of Zingtree have provided feedback on this feature.

Allows users to created video-based work instructions. This feature was mentioned in 21 Zingtree reviews.

Based on 21 Zingtree reviews. Allows users to upload documents of user guides or documentation to be included in user guides.

Provides a list of prerequisite tasks or tools necessary for a particular set of work instructions. This feature was mentioned in 19 Zingtree reviews.

As reported in 23 Zingtree reviews. Attaches user guides to pre-defined workflows.

Allows users to create cohesive training modules using work instructions. 23 reviewers of Zingtree have provided feedback on this feature.

Based on 23 Zingtree reviews. Gathers data on manual usage and user data.

Supports multiple languages. This feature was mentioned in 22 Zingtree reviews.

Guides can be accessed on mobile devices like tablets and mobile phones. This feature was mentioned in 21 Zingtree reviews.

Based on 21 Zingtree reviews. Allows users to sign into the software using a single sign-on (SSO) application.

Based on 12 Zingtree reviews. Provides tools for evaluating customer interactions

Generates quality and performance reports 11 reviewers of Zingtree have provided feedback on this feature.

As reported in 12 Zingtree reviews. Tools for providing personalized feedback and coaching sessions

Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 12 Zingtree reviews.

Tools for educating and training agents This feature was mentioned in 13 Zingtree reviews.

As reported in 12 Zingtree reviews. Integrates with other customer service or CRM software

As reported in 12 Zingtree reviews. Helps ensure customer privacy and data protection

Enables the creation of an internal repository of knowledge articles 25 reviewers of Zingtree have provided feedback on this feature.

Provides workflows for writing, editing, approving, and publishing knowledge article content 23 reviewers of Zingtree have provided feedback on this feature.

Based on 25 Zingtree reviews. Helps users understand which knowledge articles are working and identifies areas of improvement

Based on 24 Zingtree reviews. Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query

Based on 23 Zingtree reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles

As reported in 26 Zingtree reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues

Based on 22 Zingtree reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

As reported in 21 Zingtree reviews. Allows users to access the software using mobile devices.

As reported in 21 Zingtree reviews. Allows users to request a call back.

As reported in 21 Zingtree reviews. Allows managers/supervisors to evaluate the performance of agents.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 23 reviewers of Zingtree have provided feedback on this feature.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. 18 reviewers of Zingtree have provided feedback on this feature.

Allows users to generate text based on a text prompt. 10 reviewers of Zingtree have provided feedback on this feature.

As reported in 10 Zingtree reviews. Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting