ZEPIC Reviews & Product Details

ZEPIC is an AI-infused, unified Customer Engagement Platform that makes possible hyper-personalised customer experiences. With its built-in Customer Data Platform (CDP), ZEPIC provides a Customer 360 view that acts as a single source of truth for all customer-facing teams. Key capabilities that include Audience Segmentation, Customer Journeys and Omnichannel Activation enable businesses to build real-time, hyper-personalized experiences throughout the customer lifecycle. Used by enterprises and small business alike, the award-winning platform's self-serve, drag & drop interface empowers multiple customer-facing teams to create meaningful connections with their customers.

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ZEPIC

Product Description

ZEPIC is an AI-infused, unified Customer Engagement Platform that makes possible hyper-personalised customer experiences. With its built-in Customer Data Platform (CDP), ZEPIC provides a Customer 360 view that acts as a single source of truth for all customer-facing teams. Key capabilities that include Audience Segmentation, Customer Journeys and Omnichannel Activation enable businesses to build real-time, hyper-personalized experiences throughout the customer lifecycle. Used by enterprises and small business alike, the award-winning platform's self-serve, drag & drop interface empowers multiple customer-facing teams to create meaningful connections with their customers.

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Sreelesh P

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ZEPIC Reviews (3)

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MR

Moneesh R.

Member

12/30/2025

"Effortless Marketing Automation with Stellar Shopify Integration"

4.5/5

What do you like best about ZEPIC?

I love that ZEPIC handles all my marketing needs and hyperpersonalizes messages by collecting a lot of info about customer activities. I really appreciate the ability to manage multiple channels all under one roof, and the native Shopify integrations that assist with intent collection. It's also a plus that it's built as a Customer Data Platform (CDP). The support team has been really helpful, and the easy drag-and-drop setup makes getting started a breeze. Review collected by and hosted on G2.com.

What do you dislike about ZEPIC?

ZEPIC is a new tool, so there's space for it to mature. There are small changes needed. Review collected by and hosted on G2.com.

PR

Pavithran R.

Tech Lead

Mid-Market (51-1000 emp.)

12/10/2024

"Zepic - A Valuable Tool"

5/5

What do you like best about ZEPIC?

I've been utilizing Zepic with Shopify to sync and segment a large customer database, identify anonymous visitors, and take advantage of custom objects. The combination of Zepic and Zenie's features really distinguishes this product in the market. I've successfully integrated Zepic into two of my e-commerce brands, and the experience has been outstanding. It has significantly improved our brand performance and customer support. The tool is simple to integrate and set up. Review collected by and hosted on G2.com.

What do you dislike about ZEPIC?

Zepic is still an evolving tool and hasn't fully matured yet. However, it's already highly effective for 360-degree marketing, and we can definitely leverage its capabilities at this stage. Review collected by and hosted on G2.com.

What problems is ZEPIC solving and how is that benefiting you?

As an e-commerce brand, we need to keep customers informed about their orders at every stage, from confirmation to delivery and feedback. With Zepic, this automation has solved that pain point. Additionally, it has anonymously boosted our brand rating in ads.

Getting WhatsApp template approval is now much easier, and tracking visitors has become seamless. Review collected by and hosted on G2.com.

SS

Shradha S.

Digital Marketing Specialist

Enterprise (> 1000 emp.)

3/5/2025

"Personalized Marketing in 1 Word - Zepic !"

4/5

What do you like best about ZEPIC?

What I love most about ZEPIC is how it transforms the way we connect and engage with our brand. It makes digital interactions smoother, smarter, and more seamless, helping us deliver the best experiences to our customers. Review collected by and hosted on G2.com.

What do you dislike about ZEPIC?

As a newbie the learning curve that comes with adapting to new digital solutions was an interesting challenge, however, Zepic ensured my team, and I got the right support. Review collected by and hosted on G2.com.