Zendesk for Customer Service Pricing Overview

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Start your free trial of the leading AI-powered customer experience platform chosen by 100,000+ users. Whether you’re a small business looking to streamline customer service tickets or an enterprise-grade business that needs support software designed to scale as you grow, Zendesk is your solution.

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Deals

$0 for 14 days

$19 per agent/month

100% Off

Support Only (Team)

$19.00

1 user per month billed annually

Integrated customer support

Support Only (Pro)

$55.00

1 user per month billed annually

Integrated customer support

Support Only (Enterprise)

$115.00

1 user per month billed annually

Suite Team

$55.00

1 user per month billed annually

Get the fundamentals right. Deliver support across any channel, all from one place.

Industry-leading ticketing system

Messaging across web, mobile and social

Email, voice, SMS, and live chat support

Help center - SINGLE

Easy-to-set up automations & workflows

AI-powered automated answers - UP TO 50

Unified agent workspace

Out-of-the-box reporting and analytics

Data and file storage - STANDARD

1,000+ apps and integrations - PREBUILT

Robust APIs - STANDARD RATE LIMIT

Online, email, and phone support from the Zendesk team

Onboarding and adoption guidance

Suite Growth

$89.00

1 user per month billed annually

Go further with a little extra help. Tap into self-service and more automations.

Suite Pro

$115.00

1 user per month billed annually

Work even better together. Get deeper collaboration, routing, and analytics.

Suite Enterprise

$169.00

1 user per month billed annually

All the core elements needed for excellent customer support.

Custom team roles and permissions

Advanced knowledge management

Customizable agent workspaces

Customizable branding for web conversations

Light access licenses - UP TO 1000

Live data and external dashboard sharing

Live agent activity dashboard - Customizable, agent capacity, plus live agent status drill-in

Sandbox environment for change management

Robust APIs - ENTERPRISE RATE LIMIT

AI-powered triage and conversation insights - RETAIL ONLY

Pricing plans for teams of all sizes.

Want to try it out first? No problem. Sign up for your free trial of Support, which starts with the Professional tier features. Try any of Support add-ons such as Guide (knowledge base), Chat (live chat), and Talk (call center) from your Support Trial.

Zendesk for Customer Service has 7 pricing editions, from $19 to $169. A free trial of Zendesk for Customer Service is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Zendesk for Customer Service is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk for Customer Service must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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Zendesk for Customer Service Pricing Reviews

(2)

Kat K.

Team Lead

Mid-Market (51-1000 emp.)

11/11/2024

"It's got it all!"

5/5

What do you like best about Zendesk for Customer Service?

I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

Pricing for additional services and 2 way communication when it comes to SMS/text messaging Review collected by and hosted on G2.com.

Response from Zendesk Sam of Zendesk for Customer Service

edit

We're glad you appreciate the wide range of features and applications available within our unified system, Kat! Your feedback is important to us, and it helps our team always to seek out new solutions and enhancements to our services. We'll take this as feedback. Thank you for your ongoing support of Zendesk; it truly means a lot to us!

Les M.

President Mid West Division

Small-Business (50 or fewer emp.)

9/15/2023

"Cheap but not customizable"

0/5

What do you like best about Zendesk for Customer Service?

It was a very cheap and quick support suite to set up. Their support was responsive. Review collected by and hosted on G2.com.

What do you dislike about Zendesk for Customer Service?

The customer facing portal was not customizable at all. It classed with our branding. Review collected by and hosted on G2.com.

Response from Zendesk Sam of Zendesk for Customer Service

edit

We love hearing your thoughts and ideas, Les. Our team understands the convenience of having the option to customize your portal — to match the company’s branding. As a growing company, we always seek ways to improve our services. We’d like to take this as feedback. Also, our team would love to know more about how we can best help. You can contact us at the In-product messaging widget link: zdsk.co/zdhelp or How to Contact Zendesk Support Help Center article here: zdsk.co/ContactUs

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