Link copied to clipboard # Salesforce Service Cloud vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/agentforce-service-formerly-salesforce-service-cloud/zendesk-for-customer-service/export.csv) Salesforce Service CloudZendesk for Customer Service[+ Add Product](#) Pricing **Salesforce Service Cloud** Free Trial **Starting at $25.00** 1 User Per Month · Starter Suite **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **Pricing Insights** from reviews Time to Implement **Salesforce Service Cloud** 5 months Based on 597 responses **Zendesk for Customer Service** 2 monthsFaster Based on 1118 responses Return on Investment **Salesforce Service Cloud** 12 months4 months sooner Based on 542 responses **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **Salesforce Service Cloud** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Salesforce Service Cloud** 16%6% more **Zendesk for Customer Service** 10% ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Salesforce Service Cloud** [ Ease of Use (1705) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1072199&qs=pros-and-cons#reviews)[ Features (1497) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1078855&qs=pros-and-cons#reviews)[ Complexity (912) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1071856&qs=pros-and-cons#reviews)[ Learning Curve (787) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews?filters%5Bsentiment_snippet%5D=1068751&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Ease of Use (532) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1641133&qs=pros-and-cons#reviews)[ Features (402) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1637247&qs=pros-and-cons#reviews)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640358&qs=pros-and-cons#reviews)[ Learning Curve (183) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1642915&qs=pros-and-cons#reviews) Integrations **Salesforce Service Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_909e7579bc6c6f573feb31d6bf2fb582/amazon-appflow.png "Product Avatar Image") Amazon AppFlow ](https://www.g2.com/products/amazon-appflow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image") Amazon Chime ](https://www.g2.com/products/amazon-chime/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_517cee48d5c61ab3a3a6863407369c44/anaplan.jpeg "Product Avatar Image") Anaplan ](https://www.g2.com/products/anaplan/reviews)[ View all ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Salesforce Service Cloud** ![Salesforce Service Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/147067/employee-service-console-2.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Salesforce Service Cloud** 8.6 8.62,915 **Zendesk for Customer Service** 8.6 8.65,264 Ease of Use **Salesforce Service Cloud** 8.4 8.46,386 **Zendesk for Customer Service** 8.5 8.55,549 Ease of Setup **Salesforce Service Cloud** 7.9 7.95,112 **Zendesk for Customer Service** 8.0 8.03,399 Ease of Admin **Salesforce Service Cloud** 8.2 8.21,613 **Zendesk for Customer Service** 8.2 8.23,193 Quality of Support **Salesforce Service Cloud** 8.3 8.32,686 **Zendesk for Customer Service** 8.4 8.45,093 Has the product been a good partner in doing business? **Salesforce Service Cloud** 8.7 8.71,593 **Zendesk for Customer Service** 8.4 8.43,116 Product Direction (% positive) **Salesforce Service Cloud** 8.3 8.32,832 **Zendesk for Customer Service** 8.0 8.04,909 **Features** ratings from reviews Conversational Support 8.1 125 8.1 1,099 Customer Service Automation 8.7 1,034 7.9 121 Customer Self-Service 8.5 776 8.2 1,799 Digital Customer Service Platforms 8.2 92 8.1 80 Live Chat 8.4 1,046 8.3 2,706 Social Customer Service 8.5 341 8.4 843 Help Desk 8.6 1,792 8.6 3,879 Complaint Management 8.7 233 8.2 897 AI Customer Support Agents Not enough data 8.3 119 Contact Center Knowledge Base 8.6 273 Not enough data Contact Center 8.4 341 Not enough data Customer Communications Management 8.3 146 Not enough data Enterprise Feedback Management 8.6 33 Not enough data Proactive Notification Not enough data 8.4 198 Shared Inbox Not enough data 8.1 425 Contact Center Quality Assurance 8.6 85 Not enough data Chatbots Not enough data 8.2 614 Contact Center Workforce 7.8 62 Not enough data Workforce Management Not enough data 8.7 28 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.7% Enterprise(\> 1000 emp.) 38.0% Small-Business(50 or fewer emp.) 19.4% Mid-Market(51-1000 emp.) 42.7% Enterprise(\> 1000 emp.) 38.0% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud Information Technology and Services 11.3% Computer Software 8.9% Financial Services 7.9% Manufacturing 4.6% Non-Profit Organization Management 3.8% Other 63.5% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **Salesforce Service Cloud Alternatives** ![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management") [ ServiceNow Customer Service... ](/products/servicenow-customer-service-management/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service") [ Sprinklr Service ](/products/sprinklr-service/reviews) ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") [ Zoho Desk ](/products/zoho-desk/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ## Salesforce Service Cloud vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Agentforce Service...? Zendesk for Customer Service is favored for its intuitive ticket management and ease of use, while Agentforce Service... stands out for its advanced AI features and deep customization, according to G2 reviewers. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | | --- | --- | | 4.3/5 (7032 reviews) | 4.4/5 (7359 reviews) | | Mid-Market | Mid-Market | | 8.0 | 7.9 | | 8.4 | 8.3 | | Ease of Use (526 all-time mentions) | Ease of Use (1259 all-time mentions) | ### How do the pricing models of Zendesk for Customer Service and Agentforce Service... compare? Zendesk for Customer Service and Agentforce Service... are rated nearly equally on value, with reviewers expressing similar satisfaction with pricing. - **Zendesk for Customer Service:** In recent reviews, several buyers note that Zendesk's pricing can become expensive as advanced features and additional agents are added, but many still find the value strong for the feature set. - **Agentforce Service...:** Recent reviewers highlight that while Agentforce Service... offers robust automation and AI, the licensing and add-on costs can increase quickly, especially for advanced features and small teams. ### What are the best alternatives to Zendesk for Customer Service and Agentforce Service...? The top three alternatives to Zendesk for Customer Service and Agentforce Service... are ServiceNow Customer Service..., Hiver in Gmail, and Fin. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7032 reviews) | Mid-Market | Pricing can become expensive as features are added | Ease of Use (526 all-time mentions) | | [Agentforce Service...](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5 (7359 reviews) | Mid-Market | Licensing and add-on costs can increase quickly | Ease of Use (1259 all-time mentions) | | [ServiceNow Customer Service...](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5 (499 reviews) | Enterprise | — | Enterprise-grade workflow automation | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | — | Gmail-based help desk simplicity | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901 reviews) | Small-Business | — | AI-powered automation | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Agentforce Service...? Buyers should prioritize ticket management, automation and AI, customization, knowledge base, and integration capabilities when comparing Zendesk for Customer Service and Agentforce Service.... - **Ticket Management:** Zendesk for Customer Service (176 all-time mentions), Agentforce Service... (case management and automation cited in recent reviews) - **Automation and AI:** Agentforce Service... offers AI Text Generation, AI Text Summarization, and AI Text-to-Speech; Zendesk for Customer Service features advanced workflow automation and AI-powered ticket routing (recent reviews) - **Customization:** Agentforce Service... (478 all-time mentions for customization), Zendesk for Customer Service (159 all-time mentions for limited customization) - **Knowledge Base:** Zendesk for Customer Service (97 all-time mentions), Agentforce Service... (knowledge articles and integration cited in recent reviews) - **Integrations:** Zendesk for Customer Service (Asana integration cited in recent reviews), Agentforce Service... (Salesforce integration, 314 all-time mentions) ### What are the pros and cons of Zendesk for Customer Service vs Agentforce Service...? Zendesk for Customer Service is strongest for intuitive ticket management, while Agentforce Service... excels in efficiency and customization. - **Zendesk for Customer Service strengths:** Ease of Use (526 all-time mentions), intuitive interface (203), strong case management (176), simple workflows (161), robust knowledge base (97), easy implementation (88) - **Zendesk for Customer Service trade-offs:** Limited customization (159), complexity in advanced setup, higher cost for advanced features, some analytics limitations - **Agentforce Service... strengths:** Ease of Use (1259), efficiency (973), helpful automation (591), high customizability (478), centralized information (433), strong Salesforce integration (314), time-saving (287) - **Agentforce Service... trade-offs:** Complexity (697), steep learning curve (583), slow performance at times (127), higher licensing and add-on costs for advanced features ### Is Zendesk for Customer Service or Agentforce Service... better for small businesses? Zendesk for Customer Service is a better fit for small businesses, as reviewers cite its ease of use and lower complexity for smaller teams. - **Zendesk for Customer Service:** Largest segment is Mid-Market, but recent reviews from small businesses highlight its straightforward setup and usability, though some note pricing can be high for very small teams. - **Agentforce Service...:** Largest segment is Mid-Market, and reviewers from small businesses frequently mention the platform's complexity, steep learning curve, and higher cost as barriers for smaller organizations. ### Which Help Desk platform has better integrations? Agentforce Service... is favored for integrations, especially with Salesforce and Slack, according to G2 reviewers. - **Zendesk for Customer Service:** Recent reviews mention integration with Asana and Google Chat, but no all-time integration mention exceeds the publish floor. - **Agentforce Service...:** 1,100+ G2 reviews mention its Slack integration, and 314 all-time reviews cite Salesforce integration, with additional recent mentions of Google Drive and WhatsApp. ### How do Zendesk for Customer Service and Agentforce Service... compare on customer support? Zendesk for Customer Service and Agentforce Service... are rated nearly equally on Quality of Support, with Zendesk for Customer Service at 8.4 and Agentforce Service... at 8.3. - **Zendesk for Customer Service:** Reviewers frequently praise the support team's responsiveness and helpfulness, though some note slow response times for complex issues. - **Agentforce Service...:** Many reviewers highlight strong support resources and helpful onboarding, but some mention slow response times for non-urgent tickets and the need for technical expertise for advanced issues. ### Which is easier to implement, Zendesk for Customer Service or Agentforce Service...? Zendesk for Customer Service and Agentforce Service... score within a tenth of a point on Ease of Setup, with Zendesk for Customer Service at 8.0 and Agentforce Service... at 7.9. - **Zendesk for Customer Service:** Reviewers describe the initial setup as straightforward for basic workflows, but note a learning curve and complexity for advanced configurations. - **Agentforce Service...:** Reviewers report that setup is easy for standard use cases, but advanced customization and onboarding can be complex and require technical expertise. ### Which product has better Tickets? Zendesk for Customer Service and Agentforce Service... both deliver strong ticket management capabilities, with Zendesk for Customer Service noted for its intuitive workflows and Agentforce Service... for its automation and centralized case view. - **Zendesk for Customer Service:** Case Management (176 all-time mentions), strong ticket tracking, automation, and omnichannel support cited in recent reviews. - **Agentforce Service...:** Centralized information (433 all-time mentions), automation, and AI-driven case routing highlighted in recent reviews.