ZDiscovery - Legal Hold Pro + Digital Discovery Pro Reviews & Product Details

ZDiscovery - Legal Hold Pro + Digital Discovery Pro Overview

What is ZDiscovery - Legal Hold Pro + Digital Discovery Pro?

Designed specifically for corporate legal teams, ZDiscovery® is an intuitive and powerful ediscovery platform for managing litigation response from legal holds through processing and review. ZDiscovery is backed by ironclad security and unrivaled customer support, giving the in-house team confidence and control to operate defensibly and efficiently while reducing legal costs. Preservations & Legal Holds: Legal Hold Pro provides a complete system to effortlessly initiate legal holds, manage custodian communications and compliance, and confidently oversee a defensible preservation process. Processing & Document Review: Digital Discovery Pro gives corporate legal teams the power to significantly reduce ediscovery costs and resolve matters faster.

ZDiscovery - Legal Hold Pro + Digital Discovery Pro Details
Product Description

ZDiscovery's e-discovery software is comprised of a suite of cloud-based applications that offers a state-of the art solution for managing the modern e-discovery process.

How do you position yourself against your competitors?

The ZDiscovery platform powers the next era of in-house ediscovery by connecting people, data, and systems.

More corporate legal teams use ZDiscovery than any other ediscovery solution, and we are proud to have earned the trust of over 350 customers.

• Control and Confidence for In-House
ZDiscovery equips the people behind corporate ediscovery to operate more efficiently, effectively, and confidently.

• The Innovation of Simplicity
ZDiscovery boosts the capacity of in-house legal teams by taking the complexity of ediscovery and making it more intuitive.

• Unparalleled Partners
We are committed to keeping customers ridiculously happy by providing the tools and experience to achieve their goals.


Seller Details
Seller
Zapproved LLC
Company Website
Year Founded
2008
HQ Location
Portland, OR
Twitter
@Zapproved
1,724 Twitter followers
LinkedIn® Page
www.linkedin.com
158 employees on LinkedIn®

Overview Provided by:
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ZDiscovery - Legal Hold Pro + Digital Discovery Pro Videos

ZDiscovery - Legal Hold Pro + Digital Discovery Pro Screenshots

ZDiscovery - Legal Hold Pro + Digital Discovery Pro Reviews

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Legal Hold Pro is very easy to learn and administer. The available APIs help to ensure that our contact list stays updated and the matter templates make preparing and sending a legal hold a quick and efficient process. Review collected by and hosted on G2.com.

What do you dislike?

There's nothing to dislike about the tool. We've been using it for almost 8 years and it's done exactly what is needed, without complicating the process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Legal Hold Pro is an easy to use, cost efficient tool to send users holds and audit their responses. Users can send reminders, update holds, send witness interview and review responses efficiently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've used Legal Hold Pro for almost 8 years, and appreciate the ease of use and functionality that is available. It has streamlined what was a very manual and time-consuming process using email and spreadsheets.

We have recently discovered Cloud Preserve and Digital Discovery Pro, and are in the process of implementing Cloud Preserve. With this implementation we will be able to keep our legal holds and custodians confidential but also save our IT department from the overwhelming volume of emails requesting them to add or remove custodians from legal holds in various enterprise applications. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Very easy to issue a hold using your standard templates and to manage ongoing compliance with the hold. We also use the tool for other legal compliance tasks where we need an audit trail of users acceptance. Review collected by and hosted on G2.com.

What do you dislike?

The GUI could be more user friendly/intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Legal Hold Pro is a good basic litigation hold program that will allow you to upgrade to Digital Discovery Pro when needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Besides using it for litigation holds, we are also using it for creating internal firewalls of critical confidential information. Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

This is the simplest to use and easy to learn suite of tools on the market! Review collected by and hosted on G2.com.

What do you dislike?

Would love to see its continual growth, especially into advanced analytic options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

End to end management of our legal hold and eDiscovery needs are a breeze with this solution. Cost saving are very evident, even for times we need to outsource. Everything can be pre-processed thus reducing those expenditures. Review collected by and hosted on G2.com.

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AE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Ease of use-very user friendly and not complex to utilize Review collected by and hosted on G2.com.

What do you dislike?

There is not much to dislike- great customer service and support and the platform has been evolving. Waiting for API's for collaboration tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Right now we using LHP for Legal Holds. However, we are looking forward to expand our platform to include cloud preserve and DDP. Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

You can always count on the Account and Customer Service teams to respond when you have an issue. They always have a listening ear for problems and suggestions for improvement. Review collected by and hosted on G2.com.

What do you dislike?

I have used other products with more robust features. Zapproved is a fairly straight forward program, so if you are looking for all the bells and whistles this may not be for you. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend it for its ease of use and custodian interface. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have increased our custodians acceptance rates from the moment we launch it. Our custodians have not complained and find it easy to use. Review collected by and hosted on G2.com.

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AS
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Time savings for discovery requests and ease of implementing holds. Review collected by and hosted on G2.com.

What do you dislike?

Lack of ability to customize interview questions for legal hold pro Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product - but make sure your company really needs it - it is really useful if you have a large risk profile and requires a lot of hold and discovery work. A bit overkill if you use it for regular maintenance of holds, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Z-Discovery helped us solve need to quickly and accurately place hold and perform discovery. The applications are easy to use and powerful and we have used it for additional business processes as well. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like the ice breaker portion of the program wherein we get to engage with other professionals and users; brainstorming and collaborating with the Zapproved team over the hands-on experience with the software. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that there were a few attendees and the time seemed to cut short. It would be a more worthwhile experience if we had more participants who could have attended the conference. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend others to consider using Z-Discovery - Legal Hold Pro + Digital Pro. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With the current software our company use, it has given us glitches throughout the process of hold creation, issue of hold and collection of data. The efficiency in workflow has been difficult with the current software. Benefit/s I have realized that with using Zapproved software Z-Discovery - Legal Hold Pro + Digital Discovery Pro provides efficient, user friendly, and up to date experience to us users. Review collected by and hosted on G2.com.

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Legal Counsel
Gambling & Casinos
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easily accessible, cloud-based platform that standardized and automated issuing legal holds Review collected by and hosted on G2.com.

What do you dislike?

Anxious for reporting capabilities to link with leading analytics platforms Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I have found Z Discovery to be the best platform for issuing legal holds. It is a quick implementation, virtually no learning curve, easy to use in creating holds, and allows us to quickly craft legal hold notices that are understandable and easy to respond to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our acceptance rates for legal hold notices have nearly doubled since moving to the Zapproved platform.

We have gone from an average time of 10-15 minutes to issue legal holds down to 3-5 minutes per hold.

Moving to the cloud-based Zapproved platform also allows our users to accept legal holds with a single click from any computer or mobile device. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The customer support is first rate and their products are very easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Large ingestions into DDP can sometimes time out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They have reduce our eDiscovery costs by allowing us to bring more review internally instead of sending to outside counsel. Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to integrate with other platforms. Zapproved staff always listening to their customers to make the platform better and implementing changes routinely to enhance the functionality. Ease of use for custodians and administrators. Review collected by and hosted on G2.com.

What do you dislike?

Reporting. We do not have much expertise in running ad-hoc reporting and we believe there can be some additional can reports available based on the data points we provide. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ease of use. Zapproved commitment to listen to the community and make changes that benefit the users. Ability to integrate into several different platforms. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Almost 100% compliance on acknowledgment of legal holds! Our previous system was too cumbersome for custodians. We really like the auditing feature and the ability, if needed, to take information into court with regard to following our obligations. Review collected by and hosted on G2.com.

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Executive Administrative Assistant; Paralegal; Legal Hold Administrator
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The system is streamlined and intuitive. It lets me quickly see response rates and send automatic reminders. The templates and reporting features make my job easier. Review collected by and hosted on G2.com.

What do you dislike?

If there are any questions or concerns the Z-Team listens and finds a solution. They are always updating and improving the tool. I currently have no issues with this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The product is easy to use and the Z-team is professional and friendly. The annual User Group is a terrific experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our old inefficient, manual way of maintaining legal holds is now an automatic, repeatable, reliable, and reportable process that allows us to save time and money. Review collected by and hosted on G2.com.

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Director & Senior Global Legal Counsel
Semiconductors
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use. Flexible interface to allow for customer notices and acknowledgements. Review collected by and hosted on G2.com.

What do you dislike?

It would be beneficial if custodians could reply with documents through the interface. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Besides managing litigation holds, we use the system to keep track of restricted NDA’s with our customers. Review collected by and hosted on G2.com.

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Lead Law Specialist
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Prior to implementing the Z-Discovery system our process for managing our legal holds was very much a manual process. We now are able to more efficiently manage our legal holds and releases. It's made a difference in managing this task. Review collected by and hosted on G2.com.

What do you dislike?

This is difficult to answer as the only thing I have to compare this system to is our manual process. Which there is no comparison to. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The Z-Discovery system has made a huge difference in managing our legal holds and releases. Z-Discovery is a very user friendly system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing legal holds and releases. Some of the benefits gained is that it takes less time and we now send out reminders of the hold throughout the litigation process. We didn't do this prior to the Z-Discovery system. Review collected by and hosted on G2.com.

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Legal Administrative Assistant
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use. Very simple to create and manage a Hold Review collected by and hosted on G2.com.

What do you dislike?

no dislikes at this time. for what I need, I have no complaints Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Legal Holds Review collected by and hosted on G2.com.

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Legal Assistant
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The fact it keeps track of responses to lit holds for me! Review collected by and hosted on G2.com.

What do you dislike?

I'm not sure there is anything - everything seems to work pretty well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend attending a Zapproved customer conference, as it helps you understand how others are using the product, as well as new ways you might implement its many features. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Several cases needing litigation holds have been handled with great ease by Zapproved, as compared to our old system of tracking with unwieldy spreadsheets. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Implementation of this technology went well and was fast. The tool is intuitive and does what we need it to do. Users seem to be satisfied with the tool. Review collected by and hosted on G2.com.

What do you dislike?

Nothing yet... It is working as expected and running without much maintenance and support required. The implementation took a little longer than expected and Zapproved switch the PM in the middle of the implementation, however, that was not much of a holdup. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The tool is easily implemented and easy to use. The user base finds the tool very intuitive and in the way of support, not much is required. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Used by external counsel and the litigation team to initiate legal holds on mail files. It is leveraged by a small handful of users at the moment and from my understanding, a few more may be added to the list. Review collected by and hosted on G2.com.

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AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The representatives from Zapproved are very knowledgeable and professional. They came prepared and were able to answere all questions. Very informative. The introduction to updates and new tools are very exciting. Review collected by and hosted on G2.com.

What do you dislike?

I have no dislikes at the moment. We have yet to fully integrate with the HR and IT systems. This is my issue that I need to work on internally.

I will have more of an opinion once we are fully implemented and "live". From the user group meeting, I doubt I will. After the user group meeting, I have made it priority to integrate ASAP, so that I may look into other tools/applications Zapproved offers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

User friendly. Great support. No hassle. Their tools integrate with many platforms that we use. I'm excited to go live. No doubt this will help me be more efficient in my day to day management and work load. I recently attended a user group where they outlined their vision/path for 2017. I'm super excited at the direction they are headed. Looking forward to updates and new rollouts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to centralize and manage our Legal Holds. This has reduced a significant part of my time to focus elsewhere. Review collected by and hosted on G2.com.

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UD
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

LHP provides our company with one repository where all legal holds are stored (no more PDFs sent out across business unit's by one paralegal or attorney at a time). In addition, the automatic reminders are tantamount to meeting ongoing preservation obligations. Further, the ability to have legal hold templates makes issuing a legal hold straightforward and hassle-free. Finally, the reporting feature allows us to determine quickly any of a number of important data points, including whether a given employee is on a hold(s), and how many; number of holds by attorney/paralegal/business unit, etc. Review collected by and hosted on G2.com.

What do you dislike?

Because there is no redlining capability in LHP, it is easier to start a draft in MS Word, forward to attorney for comments and edits, and then copy/paste into LHP. The problem is that LHP is not a MS Word product and when you copy/paste to it, indents, bullets, numbers and other formatting is a complete disaster and not easily fixed. I would love to see Word compatibility, some kind of redlining option for exchange of drafts among a legal team.

Secondly, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business Problems Solved:

Global view of legal holds issued

Ability to run historical reports and run metrics

Ability to remind custodians about legal holds

One step process to release holds

Elevation to manager feature option when custodians fail to acknowledge hold Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like that they are always improving Legal Hold Pro, making a better and easier system to use. Review collected by and hosted on G2.com.

What do you dislike?

I would like to be able to generate more customizable reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since we started using Legal Hold Pro, we have had more control over our legal holds and it has been really easy to manage holds being sent and released. Review collected by and hosted on G2.com.

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Paralegal
Banking
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's clean and easy to use, very user-friendly. It keeps track of and allows reporting on numerous different things. Review collected by and hosted on G2.com.

What do you dislike?

Most of the things that I've disliked have been improved (i.e. email addresses are no longer the only identifier for custodians). Some products in the suite are still fairly new products, which come with kinks that need to be worked out, but after watching improvements in LHP, I have no doubt that the entire suite will become ideal products for all companies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many of our employees have a difficult time using other products that appear "messy," Z-Discovery is a more simple approach that is easier for many to understand and use. Review collected by and hosted on G2.com.

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In-House Paralegal / Quality Assurance Paralegal
Law Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Having prepared, preapproved templates with language directly from our GC means that I can quickly get out the word on preservation actions (without having to reinvent the wheel and then have the wheel kick-tested each time).

I love being able to see my compliance numbers for each of the holds: I can quickly identify who I need to contact to make sure the preservation obligation gets disseminated fully. Review collected by and hosted on G2.com.

What do you dislike?

I've found if there's a little something I dislike, Zapproved's UI/ UX folks are quick to listen and figure out ways of clearing up issues. I ran into the issue of having to play a couple different roles on holds but I wasn't allowed to be both a sender and a custodian on a hold: this is now being resolved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Compliance, transparency, defensibility, and repeatability are the biggest issues LHP solves for us. We have a much higher compliance rate, a better understanding across the company about what legal holds are, and the time savings has been amazing. Review collected by and hosted on G2.com.

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Senior Associate General Counsel
Law Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Automates the legal hold process to allow for efficient initiation of legal holds (revise one of the hold templates for a particular matter and add email addresses for the hold recipients), automatic tracking of custodian responses to the holds, automatically generated hold reminders to custodians at set time intervals, and easy one touch termination of holds at the conclusion of matters. Review collected by and hosted on G2.com.

What do you dislike?

At times it is difficult to remain below our allotted number of custodians to avoid overage charges, though the overage charges are not a significant cost and Zapproved alerts us ahead of time if we are in danger of exceeding our negotiated number of custodians. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Attorneys and paralegals spend far less time on legal holds compared to before we had this product. Automatic tracking of responses and automatically generated reminders, etc. make it easier to document the hold process and make it more defensible if challenged in court. Review collected by and hosted on G2.com.

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Firmwide Data Integrity Manager
Law Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of use, the reporting functionality and most of all the company's customer service is second to none. My company started out tracking legal holds using spreadsheets and cutom built in house apps. It worked for the awhile but we always desired something more. When Zapproved came along with Legal Hold Pro, our requests were answered and thne some! Review collected by and hosted on G2.com.

What do you dislike?

After using this product for the last 3 years, my team and I have not found any shortcomings with this company and its products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Legal Hold notice tracking, reminder notices, monthly reporting for active holds, ability to allow GC to approve on the fly. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Customer service is a huge plus for me, and they are fantastic. It gets better with every update and becomes more user friendly Review collected by and hosted on G2.com.

What do you dislike?

I would like to be able to customize my reports more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a great management tool for our holds, with nice tracking and reminder features Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Z-Discovery has streamlined our E-discovery and has made our legal department's work more efficient and effective. Review collected by and hosted on G2.com.

What do you dislike?

I did not like the update from Axcelerate to Legal Hold Pro. I wish there were explanations for the changes and that more input from customers was asked. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving legal hold/discovery issues. I have benefited from z-discovery because it makes keeping track of custodians easier. Review collected by and hosted on G2.com.

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