# Exterro Data Risk Management Platform Reviews **Vendor:** Exterro **Category:** [eDiscovery Software](https://www.g2.com/categories/ediscovery) **Average Rating:** 4.4/5.0 **Total Reviews:** 171 ## About Exterro Data Risk Management Platform The Exterro Data Risk Management Platform transforms fragmented legal, investigatory, and compliance workflows with a unified platform purpose-built to safeguard the digital world. With centralized orchestration, over 185 native data connectors, and an intuitive interface, Exterro delivers the speed, efficiency, and visibility modern organizations demand to find, analyze and protect their data. Powered by Exterro Intelligence, an array of artificial intelligence capabilities including generative AI, active learning, and domain-specific agents, the Exterro data risk management platform is trusted by more than 3,000 organizations—including 40% of the Fortune 100—granting them unrivaled control over their data environment. The Exterro Data Risk Management platform covers data privacy, security, and governance, digital forensics and incident response, and eDiscovery workflows. With Exterro, legal, compliance, privacy, IT, information security, and investigatory professionals can achieve unrivaled control over the data their organizations hold: Find sensitive data wherever it resides–in the cloud, on computer endpoints, on network servers and share drives, or even on remote mobile devices. Analyze relevant data to understand the truth behind legal or investigatory matters, respond to data requests, and make informed strategic decisions. Protect sensitive data against and proactively prepare for cybersecurity threats, regulatory response, and civil litigation. ## Exterro Data Risk Management Platform Pros & Cons **What users like:** - Users find the **ease of use** of Exterro's platform exceptional, enhancing their overall experience with the product. (2 reviews) - Users value the **cloud service integration** of Exterro Data Risk Management, enhancing automation and compliance capabilities. (1 reviews) - Users appreciate the **exceptional customer support** from Exterro, highlighting their helpful and dedicated team commitment. (1 reviews) - Users value the **all-in-one platform** of Exterro, which enhances data management across diverse functions. (1 reviews) - Users appreciate the **strong automation and AI analytics** , enhancing efficiency and compliance in data management. (1 reviews) - Users value the **strong automation and AI analytics** of Exterro, enhancing their legal hold processes efficiently. (1 reviews) - Intuitive Use (1 reviews) - Navigation Ease (1 reviews) - Training (1 reviews) - User Interface Design (1 reviews) **What users dislike:** - Users find the **pricing to be high** , creating concerns about affordability for the Exterro Data Risk Management Platform. (1 reviews) - Users note that several **workflow options could be improved** , impacting the overall effectiveness of the platform. (1 reviews) - Users experience **poor customer support** , receiving far less assistance than expected based on sales promises. (1 reviews) - Users experience **slow performance** with the Exterro Data Risk Management Platform, impacting their efficiency and productivity. (1 reviews) ## Exterro Data Risk Management Platform Reviews ### 1. Very powerfull tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dan H. | Sr. Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Exterro Data Risk Management Platform?** The search capabilities, they are quite intensive and meet legal requirements, way above the normal terms of contains or near. **What do you dislike about Exterro Data Risk Management Platform?** Issues with data collection connectors and import of data from other eDiscovery solutions. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** External litigation and eDiscovery review ### 2. Sold a Bill of Goods **Rating:** 0.5/5.0 stars **Reviewed by:** Kate W. | Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Exterro Data Risk Management Platform?** Fairly easy to navigate, even without the promised support. **What do you dislike about Exterro Data Risk Management Platform?** Customer service and support. We have not received anything close to the level of support promised during the sales process. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro is not of any benefit to my company at this point. Implementation started in Jan. '25 and was supposed to be completed in March. It is still not complete. ### 3. Exterro, great and growing **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon M. | eDiscovery and Information Governance Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Exterro Data Risk Management Platform?** All in one platform with various usabilities across multiple different areas of data management. **What do you dislike about Exterro Data Risk Management Platform?** It's still a work in progress, but getting there year over year. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** All encompassing tool that makes discovery, collection, understanding our data easier as all modules talk to each other. ### 4. Employee Change Monitor will (hopefully) rock my world! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorene T. | Litigation Manager / Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Exterro Data Risk Management Platform?** (almost) Real-time info on terminations, hiring and departmental changes **What do you dislike about Exterro Data Risk Management Platform?** Haven't been using it long enough to have one **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automating... we need more automation because people are fallible. ### 5. XChange2025 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Exterro Data Risk Management Platform?** XChange 2025, Exterro’s annual conference, was an incredible experience. This year’s event in Denver truly exceeded my expectations. It brought together a vibrant community of professionals, offered hands-on training, and gave attendees the chance to earn exclusive Exterro certifications. The keynote speakers were insightful and added real value. Beyond the event itself, Exterro continues to impress—not just with a product that’s intuitive and easy to use, but with a team that genuinely cares. Everyone I interacted with was helpful, thoughtful, and committed to creating a one-of-a-kind experience. **What do you dislike about Exterro Data Risk Management Platform?** There wasn't anything I disliked. I really enjoyed the event. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro’s platform has made it a lot easier for us to stay on top of data risk. We now have much better visibility into where sensitive data is stored across the organization, which helps us stay organized and in control. It’s been especially helpful for things like data mapping, staying compliant with privacy regulations, and responding to DSARs more quickly and efficiently. ### 6. Have been using Exterro for about 4 - 5 years, very easy straightforward to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Exterro Data Risk Management Platform?** Ease, defensible process and visually easy to use **What do you dislike about Exterro Data Risk Management Platform?** a few workflow options could be improved **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Efficiency, defensible process, auditing capabilities, time savings ### 7. Very advanced automation platform with artificial intelligence analytics possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano P. | Cybersecurity Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Exterro Data Risk Management Platform?** Its strong Automation, AI analytics, Cloud Service Integration and Compliance Capabilities **What do you dislike about Exterro Data Risk Management Platform?** The high pricing, the performance issues **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Time Consuming Processes Resolving, Data Security Increase and Reducing Compliance Risks, Integration of Data Fragmentation, Artificial Intelligence Driven Analytics Speeding up, ### 8. The successes and opportunities for Exterro and our business **Rating:** 5.0/5.0 stars **Reviewed by:** Keith T. | eDiscovery and Information Governance Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** The value offered by Exterro is unmatched in the industry. Exterro is core business partner of ours and we collaborate on new ideas to build features into their product road map. We use many products including Legal Hold EDDM Data Source Discovery Data Retention, Comprehensive Interview along with many other tools to manage our program. This allows us to have the confidence to know where data is located within our environment and allows us to have a world class eDiscovery program. **What do you dislike about Exterro Data Risk Management Platform?** Connectors including Office 365 and ServiceNow have some opportunities for better integration. **Recommendations to others considering Exterro Data Risk Management Platform:** Exterro has a well balanced platform that meets the needs of complex legal holds to meet all the requirements needed for an eDiscovery. We consider them valuable business partner of ours. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Having Exterro with the amount of litigation cases we handle allows us to deliver high quality results, while providing our company a lower total cost to in the eDiscovery space. ### 9. Daily user of Exterro **Rating:** 5.0/5.0 stars **Reviewed by:** Beth A. | Senior Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Exterro Data Risk Management Platform?** Automating so many aspects of the legal hold process. **What do you dislike about Exterro Data Risk Management Platform?** It is all helpful. I do not have any complaints. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** It automated many manual steps we used to have to take. ### 10. I used to use Exterro and with the sunset of LHP I will be using it again **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Exterro Data Risk Management Platform?** I'm not sure yet. I'm not using it yet. **What do you dislike about Exterro Data Risk Management Platform?** A lot going on in the software. I prefer to keep it simple. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** I am not sure yet. **Official Response from Brandon Powell:** > Thank you for the review. We're committed to ensuring all our users achieve positive business outcomes with our software. We are excited to share that we're upgrading our interface and adding a natural language processing assistant to make the software easier to use than ever. If you or your team need additional training, please reach out to your Customer Success Manager. We are here to support you and ensure all team members can effectively utilize the software to achieve their goals. ### 11. Exterro Webinar **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** I think the software is pretty user friendly. Connects with a lot of different platforms. Has a lot to offer **What do you dislike about Exterro Data Risk Management Platform?** Sometimes buttons do not work. Sometimes it's very slow and it's expensive for all the modules to work together **Recommendations to others considering Exterro Data Risk Management Platform:** I would give it a go. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Preserving data for litigation matters ### 12. I'm still rather new to the platform and trying to get up to speed on its capabilities. **Rating:** 3.0/5.0 stars **Reviewed by:** Leon W. | Senior Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** Since much of the platform is integrated with other features/components, that's rather nice **What do you dislike about Exterro Data Risk Management Platform?** The firm has made a number of acquisitions and is still working through the growth issues of trying to integrate multiple platforms and teams of experts. Exterro needs to be visually and in every way integrated with a single story rather than independent pieces. **Recommendations to others considering Exterro Data Risk Management Platform:** Work with your consulting professionals for views on the best implementation choices and assistance with full utilization of the overall platform. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** As a partner, we're trying to solve problems for our clients by expressing that there are fewer throats to choke when things go wrong. Clients can get more for their dollar with a single vendor solution and allow an advisory/consulting services firm like FTI to assist in utilizing the product to its fullest extent. ### 13. Leader in eDiscovery Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Exterro Data Risk Management Platform?** Excellent customer support and attentiveness to their customer's needs. The web UI is also very intuitive and easy to use. My customers love it compared to encase. **What do you dislike about Exterro Data Risk Management Platform?** The licensing model of Exterior FTK is high. It isn't cost effective to add individual seats to a contract. I know they are working on it, but better API documentation and plugins INTO FTK. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Our company uses ZPA Zero Trust networking model. Our current tool doesn't work with the Zero Trust model and therefore we needed to find a tool that does. ### 14. Its a one stop solution **Rating:** 4.0/5.0 stars **Reviewed by:** Sudipto J. | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Exterro Data Risk Management Platform?** It gets the work done, when in need this is the solution. **What do you dislike about Exterro Data Risk Management Platform?** Sometimes the processing gets little bit longer. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We had one instance and later on we had to decommision it. ### 15. Exterro Review as one of the good platforms **Rating:** 3.5/5.0 stars **Reviewed by:** Karan S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Exterro Data Risk Management Platform?** Tge staging feature of Exterro review is very impressive to separate my workflows as prr various project needs. **What do you dislike about Exterro Data Risk Management Platform?** Searching is a little complex and not user friendly **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** I can separate same set of documents for my various workflows ### 16. Helpful but needs enhancements **Rating:** 3.0/5.0 stars **Reviewed by:** Jayme M. | HR Manager, Programs, Market Research, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Exterro Data Risk Management Platform?** The options for automated reminders, reporting, and escalations are very helpful. There are a number of features which make this tool very useful for the purposes we use it for. Enhancements would further improve this for us. **What do you dislike about Exterro Data Risk Management Platform?** The formatting abilities for the messaging features is lacking; having the ability to create quality HTML messages to recipients which look professional are critical in this day and age. It is also frustrating to not have the ability to select a delivery time for future messages. Message delivery time can greatly impact the open rate and interaction of the recipient with that message, so having no control over what time the message is sent from Exterro is frustrating. Customizing the messages for our business is important given our internal security and training in spotting Phishing and spam email content. It would also be helpful if Exterro had features to track if messages had been opened, the way that other email delivery tools are able to do. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We use this for delivery of HR policy acknowledgement, to demonstrate that employees have received and acknowledged our policies throughout specific intervals. While it meets the basic needs, it is lacking in some very important areas which increasingly make it less practical for us to continue using. ### 17. User Friendly tool **Rating:** 3.5/5.0 stars **Reviewed by:** Gireesh V. | Vendor Management Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Exterro Data Risk Management Platform?** This tool has a lot of user-friendly features such as; 1. Users can create their assessment/surveys 2. Users can adjust the email notification, reminder, and auto-launch of annual assessments 3. Users can launch the assessment in bulk 4. Users can interact with the vendor for the respective questions in the assessment **What do you dislike about Exterro Data Risk Management Platform?** This tool needs to improve from the following perspective; 1. This tool should enable the feature of auto-reminder pause for the selective vendors 2. Also, it should have delivered the launch assessment to the vendor with immediate effect instead of once a day. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** 1. Enabling of reminder pause of selective vendors will help us to stop the notification when it's not required 2. Sending an immediate launch assessment emails to the vendor will help us to faster the process. ### 18. Mia's Brief Review based on little use so far. **Rating:** 3.5/5.0 stars **Reviewed by:** Mia H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Exterro Data Risk Management Platform?** Seems it is very customizable which I like. Userfriendly. **What do you dislike about Exterro Data Risk Management Platform?** It is a bit overwhelming for me right now because its new, but I think it is going to be great! **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Streamlining the legal hold process. I think it will make it much easier. Also looking forward to in place preservation once we are able to use that. ### 19. Exterro Makes Streamlining Work Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna B. | S, Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Exterro Data Risk Management Platform?** I like the functionality and the options Exterro offers. We use it often in our company to remain in compliance with legal standards and I find it very user friendly. **What do you dislike about Exterro Data Risk Management Platform?** There are some functions that I would like to see expanded or added. Sometimes when we have a vast amount of data to upload, a mass upload feature might be nice to have. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have ways of keeping track of custodians and their data. It is easy to search to find employees or custodians who have left the company. Sometimes their information is very relevant to what we need to search and find. ### 20. XChange **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Exterro Data Risk Management Platform?** The new version of FTK is much more user friendly and easier to navigate. **What do you dislike about Exterro Data Risk Management Platform?** Extraction of data can be slow. Unable to create a report using timeline feature in FTK. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold requirements and gathering information to conduct internal investigations and produce discover in litigation. ### 21. First look **Rating:** 4.0/5.0 stars **Reviewed by:** Kim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Exterro Data Risk Management Platform?** Today was my first overview of the product. I am transitioning into a new position and look forward to learning more and getting up to speed on using it. **What do you dislike about Exterro Data Risk Management Platform?** So far so good. I understand it to be a good and user friendly product. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** I understand it has made our legal hold process much easier to do and with more confidence that it's done effectively ### 22. Powerful, User Friendly, Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Exterro Data Risk Management Platform?** The templatitized work flows and the fact that basic end users can easily navigate through the environment. **What do you dislike about Exterro Data Risk Management Platform?** The browser back button isn't functional in the environment. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold monitoring and tracking and ESI collection project tracking. ### 23. Must have for eDiscovery **Rating:** 5.0/5.0 stars **Reviewed by:** Jacquelin R. | eDiscovery Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Exterro Data Risk Management Platform?** What I like the best from Exterro Fusion is their UI. It's well defined and easy to use. They constantly add on more tools to help with navigation. **What do you dislike about Exterro Data Risk Management Platform?** The downside is very minor since it's hosted on the cloud, sometimes you may have issues that require a ticket to be fixed. However, their support replies in timely manner. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro maintains our legal holds for our matters on their application. The all-in-one application helps maintain the data we need for our holds. ### 24. Exterro Xchange 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Exterro Data Risk Management Platform?** Exterro's tools and support staff are A1. The ablilty to streamline the legal hold process for our company will not only speed up our processes but also free up time for me. **What do you dislike about Exterro Data Risk Management Platform?** I haven't found a downside to Exterro E-Discovery to date. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The ability to find a custodians data sources at a click of a button is amazing. I speeds up the production of this process ten fold. ### 25. Obtaining Your client's documents in compliance **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel D. | Litigation Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Exterro Data Risk Management Platform?** I like that you are able to pre-set the initial searches for documents and only upload what you want. In addition, the reporting function is great for identifying documents obtained. **What do you dislike about Exterro Data Risk Management Platform?** I think the only downside is the cloud limitation where you can't directly connect to a client's system. I think if there was a way to directly connect to your client's system, remotely, it would be a much better tool. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** It would be the legal hold side of the collection, and further integrating what you have obtained into reports for us to comply with any legal hold letters, or complaints filed by a Plaintiff. ### 26. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Exterro Data Risk Management Platform?** We currently only use the Legal Hold platform. It helps us get hold notices out in a timely fashion and tracks the legal hold notices until matter is resolved. **What do you dislike about Exterro Data Risk Management Platform?** I can't think of anything that I dislike. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Being notified when an employee leaves the company that is under a current legal hold. It assist us in tracking their O365 and laptops. ### 27. Exterro - Legal Hold, eDiscovery Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Exterro Data Risk Management Platform?** The Legal Hold platform allows users to implement a complete legal hold workflow that includes sending notices, tracking responses, reminders, interviews, and reporting. The Employee Change Monitor helps notify employee status changes and legal hold status changes, while the In-Place Preservation feature helps preserve data. **What do you dislike about Exterro Data Risk Management Platform?** The layout of the reporting features is confusing, and customizing permissions settings is complicated. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automating the legal hold process, keeping up to date on employee status changes for employees on legal hold, collecting data from various sources, and being able to review documents for possible production. ### 28. Great tools - love the customer support and continued enhancements! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Exterro Data Risk Management Platform?** Interactive and easy-to-understand User Interface. They are continually updating their services to include new connectors to other systems. We always speak highly of Exterro as implementation was a breeze and the product practically runs itself. **What do you dislike about Exterro Data Risk Management Platform?** Nothing I can think of - they are always available to support whatever your needs might be. **Recommendations to others considering Exterro Data Risk Management Platform:** Once you compare to others, you'll find the choice is obvious - Exterro! **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal Hold functionality is very low-touch and can run itself once set up properly, and Exterro helped to do just that! ### 29. Good overall but long response times from vendor on bug/feature fixes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Exterro Data Risk Management Platform?** Features added as requested through the product updates. **What do you dislike about Exterro Data Risk Management Platform?** Lost features from previous version, logging also is lacking compared to what we had previously (vendor has said they can restore much of that), and one critical issue is still to be resolved (full removal of exported documents' field coding when needed). **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The current version meets the basics of our needs (we do not use the forensics features). We are near/at the previous version's level of productivity. Performance for users remains the same or is better. ### 30. Software is a good solution- Service could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Robert S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Exterro Data Risk Management Platform?** Legal Hold connection to MS Compliance center. Robust tool with good project management section **What do you dislike about Exterro Data Risk Management Platform?** Customer service is lacking at times. Have to reach out repeatedly for follow ups. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Handling in place preservation, custodial notices and reminders. Managing matters and projects ### 31. JB Exterro Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Exterro Data Risk Management Platform?** Limited use currently - used only for communications to custodians and to track acknowledgments **What do you dislike about Exterro Data Risk Management Platform?** The user interface isn't intuitive from an end user perspective, as well as the admin perspective. Integration with Identity Mgmt feeds is weak and overly complex. Even the CSV template used to update/import data is difficult to use. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** communicating hold notifications - we can't do this currently within our Microsoft ediscovery center with our current entitlements ### 32. My exp with Exterro was great. **Rating:** 4.5/5.0 stars **Reviewed by:** George Christopher R. | Consultoria técnica, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Exterro Data Risk Management Platform?** We use the Exterro with Legal Hold questions, eDiscovery and Data Privacy Platform. **What do you dislike about Exterro Data Risk Management Platform?** The solution is very good, i don´t have a dislike especific point. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Help the solution the investigation. ### 33. Good option for eDiscovery & legal holds **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Exterro Data Risk Management Platform?** The interface is excellent and helpful in the latest iteration of the tool. The viewing options are easy to comprehend. **What do you dislike about Exterro Data Risk Management Platform?** I wish there were more customization options for viewing specific ingested data fields and a little more flexibility in the third-party connection options. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The ability to house all the legal matter details and corresponding legal hold information is very helpful. ### 34. Very informative! Helped me learn more features of exterro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Exterro Data Risk Management Platform?** The legal hold information helped me gain more insights to additional features in exterro legal holds **What do you dislike about Exterro Data Risk Management Platform?** I wish this session would have been longer or allowed for questions. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Adding additional features for changing custodians was helpful. This was a roadblock we have encountered when issuing legal holds for people no longer at the firm. ### 35. Very easy to use and navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Exterro Data Risk Management Platform?** I am just earning the responsibilities of my role but i love how easy the site is to navigate **What do you dislike about Exterro Data Risk Management Platform?** Nothing yet since I am just learning the system **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** From what I know it is solving the process of our active matters and allowing us to issue Legal Holds efficiently ### 36. I have found Exterro to be a very helpful tool in managing e-Discovery. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Exterro Data Risk Management Platform?** We are able to complete PIA requests in an efficient manner with a low learning curve for reviewers. **What do you dislike about Exterro Data Risk Management Platform?** Many of the problems we have will be resolved in the new review platform. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Being able to review and label large amounts of data and collaborate between different departments and the legal team. ### 37. LegalPro **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Exterro Data Risk Management Platform?** Legalpro is intuitive and so steps are easy to understand. Appreciate having knowledge of custodians/employees information for matters involved. **What do you dislike about Exterro Data Risk Management Platform?** when running searches - having to recreate last search preferences as system does not keep prior preferences that I am aware of. Would like to see an improvement in setting preferences so users do not have to re-create search criteria. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Tracking Legal Holds and custodian information for matters ### 38. Zapproved Review **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Paralegal Sr., Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Exterro Data Risk Management Platform?** The ease of using Legal Hold Pro and how it is interconnected with Passport. **What do you dislike about Exterro Data Risk Management Platform?** The only thing I have to report is that it took a long time for IT to address a problem we had with Legal Hold Pro and Passport back in September. We were informed that there were others ahead of our ticket and that we needed to wait. The waiting period lasted several weeks, and somehow the problem resolved itself, allowing our IT person to manually fix the issue. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** It is helping us to issue legal holds and send out activity or collection requests. **Official Response from Lindsey T:** > Thank you, and we appreciate the feedback about your experience! The ability to integrate existing tools with our ZDiscovery platform is paramount to a successful customer experience. At Zapproved, prompt and efficient customer support is one of our top priorities and understanding customer experiences like yours helps us find ways to improve. If there’s ever anything we can help with, please don’t hesitate to reach out to support@zapproved.com. ### 39. LHP 4/14/22 **Rating:** 5.0/5.0 stars **Reviewed by:** Darla E. | Administrative Specialist II, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Exterro Data Risk Management Platform?** The product is user-friendly and easy to train new all users. **What do you dislike about Exterro Data Risk Management Platform?** There isn't a way to have multiple interview questions going out at the same time to custodians within one legal hold matter. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Tracking custodians who may be listed on multiple legal hold matters. ### 40. Legal Hold Pro is a very useful tool to manage your litigation holds and other tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Todd W. | Director & Sr. Global Legal Counsel, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Exterro Data Risk Management Platform?** Very easy to issue a hold using your standard templates and to manage ongoing compliance with the hold. We also use the tool for other legal compliance tasks where we need an audit trail of users acceptance. **What do you dislike about Exterro Data Risk Management Platform?** The GUI could be more user-friendly/intuitive but is about to be updated. **Recommendations to others considering Exterro Data Risk Management Platform:** Legal Hold Pro is a good basic litigation hold program that will allow you to upgrade to Digital Discovery Pro when needed. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Besides using it for litigation holds, we are also using it for creating internal firewalls of critical confidential information. ### 41. Virtual Infusion 2020 **Rating:** 4.5/5.0 stars **Reviewed by:** Traci G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** The top level review of ECAs was very helpful as we do not do many in our company. **What do you dislike about Exterro Data Risk Management Platform?** The ingest session was too fast for someone who has never used the same. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have eased the burden on some custodians and improved the process for custodians to respond to legal holds. ### 42. Legal Hold section needs to be updated **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Exterro Data Risk Management Platform?** I like the immediate notifications to custodians. **What do you dislike about Exterro Data Risk Management Platform?** The drafting of the notice is clunky, cut and paste options make uniformed text difficult, spacing is off, it is not intuative. There are also no dashboards. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automated legal hold notices to custodians. **Official Response from Lindsey T:** > Thank you so much for taking the time to provide your feedback! We welcome the opportunity to learn and improve from our customers’ experiences - it’s the only way to evolve as a software provider. We are excited by a number of enhancements now available in the ZDiscovery platform, including new dashboards offering visibility into, and across, your legal holds and matters. We’d be happy to show you the updates! ### 43. Coordinator- Litigation & eDiscovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Exterro Data Risk Management Platform?** Ease of use-very user friendly and not complex to utilize **What do you dislike about Exterro Data Risk Management Platform?** There is not much to dislike- great customer service and support and the platform has been evolving. Waiting for API's for collaboration tools. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Right now we using LHP for Legal Holds. However, we are looking forward to expand our platform to include cloud preserve and DDP. **Official Response from Lindsey T:** > Thank you for your feedback! Our Portland, OR based customer success team will be happy to hear you’ve received great customer service and support. We’re also excited for you to explore additional modules within our ZDiscovery platform. We have added many enhancements to our Preserve, Collect, and Review modules in the last year that we’ll think you’ll love! Thank you again for your review and please let us know if we can provide further support to you or your team (support@zapproved.com). ### 44. Great tool for managing E-discovery **Rating:** 4.5/5.0 stars **Reviewed by:** Michele P. | Paralegal, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Exterro Data Risk Management Platform?** I love the way the product integrates with the Google Suite. Also, I have found that reviewers of ESI are able to review and label documents with minimal instruction from me, even if they have never used E-Discovery software before. **What do you dislike about Exterro Data Risk Management Platform?** There is a large learning curve for advanced users like me to get to the stage where they feel comfortable with the results of their searches and collections. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** As a government entity, managing our public information act requests has become a breeze with Exterro. Our custodians are happy with the way they are able to review and label documents quickly. ### 45. E-discovery equal to Evidence **Rating:** 5.0/5.0 stars **Reviewed by:** Tarun S. | Senior Digital Forensic Analyst , Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Exterro Data Risk Management Platform?** The Best thing about these forensic tools is an essay to use and get detailed evidence with good specific results. **What do you dislike about Exterro Data Risk Management Platform?** Do update with sound research and capabilities do it fast **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Some Law enforcement agencies cases. ### 46. So far we've only have a subscription to the legal hold component. Review platform is next. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Exterro Data Risk Management Platform?** End user-friendly and intuitive product. **What do you dislike about Exterro Data Risk Management Platform?** No, I don't see any downsides now with LHP. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Able to obtain more responses from custodians. **Official Response from Lindsey T:** > Thank you for your review! We strive to make software that’s easy to use and are thrilled to hear you’ve been able to get a higher response rate from custodians. Thank you for taking the time to provide feedback on your experience. If there’s ever anything we can help with, please don’t hesitate to reach out to support@zapproved.com. ### 47. Good but expecting enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Exterro Data Risk Management Platform?** Ease of use and responsiveness of customer support **What do you dislike about Exterro Data Risk Management Platform?** Not being able to bulk redact and some miscommunication from Zapproved as to whether that's a capability they are going to introduce **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** organizing our discovery in a way that allows us to track it efficiently ### 48. Three years experience with Exterro Legal Hold **Rating:** 4.0/5.0 stars **Reviewed by:** Arthur R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about Exterro Data Risk Management Platform?** Exterro Legal Hold is a first-rate Legal Hold Notice management solution best suited for large enterprises and those with substantial legal hold obligations. Our Proof of Concept highlighted critical features we require at Nokia - including powerful configuration options, a robust Compliance Portal for use by Custodians, a critical Employee Change Monitor module, and the Export Compliance option. **What do you dislike about Exterro Data Risk Management Platform?** With configurability comes complexity, so training and support are important for best use of this complex product - and these have been provided by Exterro on reasonable terms. Even so, the built-in, industry standard text editor is not as intuitive as I prefer. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro Legal Hold empowers us to compliantly manage our Legal Hold obligations through automation of many functions that were previously handled manually. Automated tracking of employee status changes and resulting notice made possible through the Employee Change Monitor help assure timely alerts that special preservation actions may be required. ### 49. Exterro review for data sources integration **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua G. | Service Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** Exterro has a good administrative UI that makes it easy for IT to implement and even engage the business as owners of the platform. The ability to extend the platform with custom fields was vital for our organization to be able to adopt the platform and maintain our operational practice. The ability to manage cases, hold, and notifications with system automation is a huge help in our operations. Being able to visually account in the UI and with reports is already giving us the ability to assess our practice and discover areas of value. Integration between the modules for navigation (Case/matter, Hold, and In place preservation) makes it easy to work though the lifecycle of a case and quickly tell where you are. We can consider new workflows that we didn't have before. Exterro integration with O365 is very beneficial. Data source integration is a great help and almost a must have. Being able to track in Exterro rather than navigating to a different platform is a win. Leveraging the cloud version of the application is fantastic as you continually get the latest and greatest. **What do you dislike about Exterro Data Risk Management Platform?** While the automation is helpful there are still additional areas that would be great to see improved such as when additional datasources are added and need to be preserved. We have also noticed some limitations when searching for various items in the platform...the inability to pick more than one item for a drop down when searching for example. **Recommendations to others considering Exterro Data Risk Management Platform:** You should consider Exterro to be feature rich and the team at Exterro an asset as you progress through the process. Strongly consider the additional items such as data source discovery, employee change monitor, etc... **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automation with legal notifications, reminders, etc. preservation into O365. ### 50. Informative, interactive, and intriguing. **Rating:** 5.0/5.0 stars **Reviewed by:** Yannique I. | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Exterro Data Risk Management Platform?** I enjoyed the ability to actively participate in the demo. I learn best by working through things, so this was definitely suited to my learning style. We were able to have our own test accounts and the ability to actually work through the platform. We were also extended the invitation to utilaize the ECM under our demo accounts for more practice with the tool. The Exterro team was very willing to answer questions throughout the training, and expressed their availability even after the duration of the training. **What do you dislike about Exterro Data Risk Management Platform?** There was nothing that I can say that I disliked. The team was very friendly and took the time to answer questions, as well as slow down and repeat steps to ensure that we understood every step. **Recommendations to others considering Exterro Data Risk Management Platform:** The support you will receive during setup, implementation, and the duration of use is unmatched. Highly recommend to anyone interested in trying. This tool allows a company to be confident that they are doing everything in their power to ensure seamless employee experience. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro is making the line of communication between legal, IT, and HR virtually seamless, as we are able to better manage legal holds and the custodians associated with them. By allowing us to enact better communication between departments, we run much smaller risk of losing data due to lapses in communication. This is essential from a legal perspective and can ultimately save the company in the long run. The tools are pretty user friendly, and support is always available when needed. The training being provided echoes Exterro's commitment to its clients and makes me all the more confident in using it for day-to-day legal operations. ## Exterro Data Risk Management Platform Discussions - [Is it possible to batch documents during review?](https://www.g2.com/discussions/32524-is-it-possible-to-batch-documents-during-review) - 1 comment, 1 upvote - [Can Digital Discovery Pro help me reduce the size of my data defensibly?](https://www.g2.com/discussions/reduction-of-data) - 1 comment, 1 upvote - [How much processing power does Digital Discovery Pro have?](https://www.g2.com/discussions/processing-power) - 1 comment, 1 upvote - [Does Legal Hold Pro integrate with our enterprise systems?](https://www.g2.com/discussions/integration-22afdb77-f641-47dc-8822-ae86a729288d) - 1 comment, 1 upvote - [View Exterro Data Risk Management Platform pricing details and edition comparison](https://www.g2.com/products/exterro-data-risk-management-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A48%3A24+-0500&secure%5Bsession_id%5D=58d50b4d-7086-474f-bfe8-0425529ef3af&secure%5Btoken%5D=070738c3f3db53fc1c15d26a7c5c612950ff2325d8d408b3ff70e56c4fa9e0fa&format=llm_user) ## Exterro Data Risk Management Platform Integrations - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) ## Exterro Data Risk Management Platform Features **Platform Data** - Platform Search - Dashboard - Alerts and Notifications **Document Collection** - Legal Hold - Document Collection - Document Processing **Document Management** - Hold Requests - Document Repository - Template Library **Document Review** - Document Review - Project Analytics - Project Templates - Automated Review - User Reporting - Permissioned Access - Production **Agentic AI - eDiscovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exterro Data Risk Management Platform Alternatives - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (704 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.6/5.0 (624 reviews) - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (514 reviews)