# Exterro Data Risk Management Platform Reviews **Vendor:** Exterro **Category:** [eDiscovery Software](https://www.g2.com/categories/ediscovery) **Average Rating:** 4.4/5.0 **Total Reviews:** 171 ## About Exterro Data Risk Management Platform The Exterro Data Risk Management Platform transforms fragmented legal, investigatory, and compliance workflows with a unified platform purpose-built to safeguard the digital world. With centralized orchestration, over 185 native data connectors, and an intuitive interface, Exterro delivers the speed, efficiency, and visibility modern organizations demand to find, analyze and protect their data. Powered by Exterro Intelligence, an array of artificial intelligence capabilities including generative AI, active learning, and domain-specific agents, the Exterro data risk management platform is trusted by more than 3,000 organizations—including 40% of the Fortune 100—granting them unrivaled control over their data environment. The Exterro Data Risk Management platform covers data privacy, security, and governance, digital forensics and incident response, and eDiscovery workflows. With Exterro, legal, compliance, privacy, IT, information security, and investigatory professionals can achieve unrivaled control over the data their organizations hold: Find sensitive data wherever it resides–in the cloud, on computer endpoints, on network servers and share drives, or even on remote mobile devices. Analyze relevant data to understand the truth behind legal or investigatory matters, respond to data requests, and make informed strategic decisions. Protect sensitive data against and proactively prepare for cybersecurity threats, regulatory response, and civil litigation. ## Exterro Data Risk Management Platform Pros & Cons **What users like:** - Users find the **ease of use** of Exterro's platform exceptional, enhancing their overall experience with the product. (2 reviews) - Users value the **cloud service integration** of Exterro Data Risk Management, enhancing automation and compliance capabilities. (1 reviews) - Users appreciate the **exceptional customer support** from Exterro, highlighting their helpful and dedicated team commitment. (1 reviews) - Users value the **all-in-one platform** of Exterro, which enhances data management across diverse functions. (1 reviews) - Users appreciate the **strong automation and AI analytics** , enhancing efficiency and compliance in data management. (1 reviews) - Users value the **strong automation and AI analytics** of Exterro, enhancing their legal hold processes efficiently. (1 reviews) - Intuitive Use (1 reviews) - Navigation Ease (1 reviews) - Training (1 reviews) - User Interface Design (1 reviews) **What users dislike:** - Users find the **pricing to be high** , creating concerns about affordability for the Exterro Data Risk Management Platform. (1 reviews) - Users note that several **workflow options could be improved** , impacting the overall effectiveness of the platform. (1 reviews) - Users experience **poor customer support** , receiving far less assistance than expected based on sales promises. (1 reviews) - Users experience **slow performance** with the Exterro Data Risk Management Platform, impacting their efficiency and productivity. (1 reviews) ## Exterro Data Risk Management Platform Reviews ### 1. Zapproved LHP is a simple tool for both senders and custodians to manage and respond to Legal Holds. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Exterro Data Risk Management Platform?** You can always count on the Account and Customer Service teams to respond when you have an issue. They always have a listening ear for problems and suggestions for improvement. **What do you dislike about Exterro Data Risk Management Platform?** I have used other products with more robust features. Zapproved is a fairly straight forward program, so if you are looking for all the bells and whistles this may not be for you. **Recommendations to others considering Exterro Data Risk Management Platform:** I would highly recommend it for its ease of use and custodian interface. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have increased our custodians acceptance rates from the moment we launch it. Our custodians have not complained and find it easy to use. ### 2. Seamless implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Exterro Data Risk Management Platform?** Time savings for discovery requests and ease of implementing holds. **What do you dislike about Exterro Data Risk Management Platform?** Lack of ability to customize interview questions for legal hold pro **Recommendations to others considering Exterro Data Risk Management Platform:** Great product - but make sure your company really needs it - it is really useful if you have a large risk profile and requires a lot of hold and discovery work. A bit overkill if you use it for regular maintenance of holds, etc. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Z-Discovery helped us solve need to quickly and accurately place hold and perform discovery. The applications are easy to use and powerful and we have used it for additional business processes as well. ### 3. eDiscovery Analyst **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** Reviewing large amount of documents using software **What do you dislike about Exterro Data Risk Management Platform?** I have had times when Exterro is slow to work and that is annoying. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Finding documents (or not finding documents) to support a legal theory. ### 4. Brand new user feeling optimistic **Rating:** 4.0/5.0 stars **Reviewed by:** Michael R. | Legal Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Exterro Data Risk Management Platform?** Very user friendly interface. It makes sense and not cumbersome. **What do you dislike about Exterro Data Risk Management Platform?** Still too new to the product; will be in a better position to answer this question in a few months. **Recommendations to others considering Exterro Data Risk Management Platform:** Certainly a user friendly application to consider. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Becoming an e-Discovery compliant organization. Avoiding spoliation. Being able to automate the Litigation Hold Process and perform end to end e-Discovery projects. ### 5. Matter Centric Toll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Exterro Data Risk Management Platform?** Matter centric focus to manage and monitor the life cycle of a case. **What do you dislike about Exterro Data Risk Management Platform?** We are still undergoing implementation of Exterro **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Monitoring legal holds, reducing outside counsel review costs ### 6. Exterro's overview of their systems and tools **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Exterro Data Risk Management Platform?** Employee Change Monitor and Legal Hold Report **What do you dislike about Exterro Data Risk Management Platform?** Search functionality and custodian level dynamic tags **Recommendations to others considering Exterro Data Risk Management Platform:** Have a clear understanding of the path to take and the tools to get you there. Stay on top of product enhancements. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Compliance on legal hold obligations. Repeatability and defensive data preservation ### 7. Exterro eDiscovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** The Exterro Legal Hold and EDDM modules are some of the easiest eDiscovery tools to use and very intuitiveness. This solution is so much better then Relativity and just as powerful! I highly recommend this solution. **What do you dislike about Exterro Data Risk Management Platform?** Hard to say...can't think of anything negative at this moment. The solution just keeps getting better and better! **Recommendations to others considering Exterro Data Risk Management Platform:** Exterro is a powerful yet easy to use full spectrum EDRM and legal Hold solution. I highly recommend to this solution. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro has a great Legal Hold capabilities and also has a rich set of ECA- Early Case Assessment Review, Analysis and Production tool sets. ### 8. Love the way Exterro is a partner to our organization, not just a vendor **Rating:** 4.5/5.0 stars **Reviewed by:** Tanya C. | Litigation Support Manager, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** I really enjoy collaborating with Exterro on various solutions. They listen to our concerns and really work with us on making a solution that suits our needs. **What do you dislike about Exterro Data Risk Management Platform?** Some times it can be difficult in a multi-tenant environment for certain functionality. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold management was manual before; now it is automated. As an employer of 35,000+ employees, this is critical for compliance. ### 9. I use Exterro daily for collection process **Rating:** 4.5/5.0 stars **Reviewed by:** Debora B. | IT Business Liaison for Enabling Functions South America, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Exterro Data Risk Management Platform?** The workflow that it has.you can have it all in one app (user information, eDiscovery information) **What do you dislike about Exterro Data Risk Management Platform?** When you have to look for a project is too slow to charge the site **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold process. Collection tracking process (eDiscovery) ### 10. In progress implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Jim B. | Sr Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Exterro Data Risk Management Platform?** Ease of use for our Law department as well as integration with O365 **What do you dislike about Exterro Data Risk Management Platform?** Ongoing issues with Onedrive connector which currently connects but does not collect **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** One dashboard for legal discovery and work flow ### 11. The Exterro Experience -- Legal Holds **Rating:** 5.0/5.0 stars **Reviewed by:** Janine W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Exterro Data Risk Management Platform?** I love having everything at my fingertips. I particularly like having the ability to customize templates for our Legal Holds, Notifications when an employee's status has changes, the ability to design standard questions to ask potential custodians. I really love that custodians can ask questions to the legal team and they questions/answers are tracked. **What do you dislike about Exterro Data Risk Management Platform?** I find that when I want to find out how a custodian answered the questionnaire, it is a bit cumbersome to get to. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Currently we are only using the Legal Hold and Employee Monitor modules. This is by far the most comprehensive legal hold software we have used. It is quick, easy, and everything is audited so that our Legal Holds are defensible. We are also implementing the EDDM module and can hardly wait to start reaping the benefits from that module. The Exterro staff is knowledgeable, friendly and eager to help us streamline our electronic discovery system and reduce our litigation costs. ### 12. Review of Exterro Fusion **Rating:** 3.0/5.0 stars **Reviewed by:** Leonid B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Exterro Data Risk Management Platform?** Application has a number of good features, including easy to navigate user interface, project management module that allows us to merge tasks for both IT and legal teams, as well as Employee change monitor that allows us to monitor changes to employee record, who is on legal hold. **What do you dislike about Exterro Data Risk Management Platform?** Application is slow at times, especially when searching through employee records. We looked into getting EDDM module, but unfortunately it was missing a few critical features for us and it's impossible to unbundle Review module from other pieces, such as collection, which we didn't need. Lastly, we wish we could have access to some back-end features, such as RBAC in version 5.x, which we had in version 4.x. End-user support is getting better, but still needs improvement. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We are able to automate sending and releasing legal hold notifications, as well as streamline our IT notification/request process. ### 13. Review of Exterro Legal Hold Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Lori R. | eDiscovery Paralegal, Legal Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Exterro Data Risk Management Platform?** The people at Exterro are knowledgeable in the eDiscovery space, are easy going, friendly and extremely helpful and resourceful. **What do you dislike about Exterro Data Risk Management Platform?** They have too much turn-over with their employees. Over the years we have had too many project managers and customer reps to count. I like consistency, especially with software support. **Recommendations to others considering Exterro Data Risk Management Platform:** I would highly recommend the Fusion Legal Hold software. The tools is user friendly, intuitive for learning and have very good tracking/auditing capabilities. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We use the legal hold tool (Fusion) and the Employee Change Monitor (ECM). Fusion has allowed us to automate most of the legal hold responsibilities and task. The ECM tool will assist in tracking transitioning and/or separated employees that are on legal hold. This tool will assist in ensuring that we do not lose data relevant to litigation. ### 14. Exterro is a great product for E-Discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel P. | Senior Information Security Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Exterro has a very intuitive interface and workflow. **What do you dislike about Exterro Data Risk Management Platform?** I haven't had a bad experience with Exterro so far. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Rapid E-Discovery ### 15. Implementation of Exterro **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Exterro's Project Management and Support Team has been amazing and kept the project on track. **What do you dislike about Exterro Data Risk Management Platform?** Nothing so far. Support has been quick to help us with any issues which arose. Our project manager has been incredibly helpful and ready to share insights. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Creating efficiency for the legal team. Creating a defensible process. ### 16. Powerful tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** It's a powerful tool that you can do extensive searches with. **What do you dislike about Exterro Data Risk Management Platform?** It is not always consistent when preforming searches and labeling **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Pulling emails for our attorneys. Its a faster why to preform the searches instead of manually going through the users emails. ### 17. Changed our LH World for the better **Rating:** 5.0/5.0 stars **Reviewed by:** Allison R. | Senior Systems Administrator, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** The reporting module has made my Legal Hold support role so much easier. We utilize scheduled reporting not only for disseminating information, but for data input into downstream applications. **What do you dislike about Exterro Data Risk Management Platform?** I haven't found anything that I dislike yet! **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Employee change notifications and reporting. ### 18. Great legal hold software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Exterro Data Risk Management Platform?** The dashboard reporting, the integrations, the intuitive UI **What do you dislike about Exterro Data Risk Management Platform?** I don’t dislike anything about the product **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Compliance adoption for legal hold and better statistics reporting ### 19. I have been a user for years and have seen the evolution of the product to meet customer needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Kim H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Exterro Data Risk Management Platform?** The legal hold and EDDM tools are very powerful and allow for customers to utilize their unique business processes in the tools. Both tools seem to offer more functinality that competitor products. **What do you dislike about Exterro Data Risk Management Platform?** The software is often very buggy, and there are a number of techinical glitches that prevent the product from working as designed. That being said, the Exterro team actively addresses these issues to get them resolved. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We were trying to enhance defensibility of our processes and add efficincies. We have easier tracking using the legal hold tool and are able to collect documents independently without having to use IT resources. ### 20. Excellent legal hold tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** In place preservation with druva and office 365 **What do you dislike about Exterro Data Risk Management Platform?** Some ui features are not very intuitive. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automated notifications and legal hold tracking across multiple internal systems ### 21. Way more than Legal Hold **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Exterro Data Risk Management Platform?** Modular approach - Exterro offers an end to end solution, but allows clients to purchase it on an a-la-carte basis. If you want less than end to end, you can get it, and modules function well individually. If you want to grow your footprint, new modules are easily integrated. **What do you dislike about Exterro Data Risk Management Platform?** If you significantly customize the software for your organization's needs, version upgrades can be more arduous than perhaps necessary. However, this should be less of an issue as the company focuses on building enough flexibility into the tools that customizations are not required. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** E-Discovery management. We were looking for a communication tool for legal holds, but didn't really understand at the time that we really needed a custodian management tool. Our solution manages holds, custodians, and workflows. ### 22. Exterro Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Ease of use, platform set up, awesome staff **What do you dislike about Exterro Data Risk Management Platform?** No keyboard shortcuts, review module needs work **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal hold and collection issues ### 23. GDLS Integration of Exterro with ELM-TyMetrix **Rating:** 5.0/5.0 stars **Reviewed by:** Denise D. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Exterro Data Risk Management Platform?** I was strongly impressed by the team response when issues arose. The integration works which was primary in leveraging existing ELM-TyMetrix database. **What do you dislike about Exterro Data Risk Management Platform?** Timeline that we felt we needed to push. Of significance was the referenced "partnership" with ELM-TyMetrix which was not as seamless as initially believed. Bottom line? A great result for GDLS. **Recommendations to others considering Exterro Data Risk Management Platform:** Project Mgr. and experienced team assigned at the onset - knowledge on both sides of the aisle when integrating. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Streamlining processes in the GDLS business unit legal department with other departments. The benefits are uniformity, compatibility of systems, cross-department continuous improvement, and minimizing multiple steps in Hold Orders. ### 24. My Zapproved experience has been phenomenal -- fun and professional conference! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Exterro Data Risk Management Platform?** I like the ice breaker portion of the program wherein we get to engage with other professionals and users; brainstorming and collaborating with the Zapproved team over the hands-on experience with the software. **What do you dislike about Exterro Data Risk Management Platform?** I dislike that there were a few attendees and the time seemed to cut short. It would be a more worthwhile experience if we had more participants who could have attended the conference. **Recommendations to others considering Exterro Data Risk Management Platform:** I would highly recommend others to consider using Z-Discovery - Legal Hold Pro + Digital Pro. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** With the current software our company use, it has given us glitches throughout the process of hold creation, issue of hold and collection of data. The efficiency in workflow has been difficult with the current software. Benefit/s I have realized that with using Zapproved software Z-Discovery - Legal Hold Pro + Digital Discovery Pro provides efficient, user friendly, and up to date experience to us users. ### 25. Great overview and clarity on performing tasks in Exterro tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Ease of use. I've never used tool before but was easy to navigate and understand how to use the tool **What do you dislike about Exterro Data Risk Management Platform?** I've heard rumors that using API's isn't easy and the use of flat files (CSV) is preferred. Not sure if this is true yet. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Issuing holds and tracking collections and custodians ### 26. Not used much but can count on it when needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Intuitive interface, ease of administration, flexibility, cloud and on prem solutions **What do you dislike about Exterro Data Risk Management Platform?** Working through all the requirements to gain full encryption. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Performing ECA and collecting info for outside counsel. Substantial reduction in time and expense using this product. Far more reliable and easier to produce. ### 27. Transforming our Legal Hold Process **Rating:** 5.0/5.0 stars **Reviewed by:** Brett T. | Legal Counsel, Gambling & Casinos, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about Exterro Data Risk Management Platform?** Easily accessible, cloud-based platform that standardized and automated issuing legal holds **What do you dislike about Exterro Data Risk Management Platform?** Anxious for reporting capabilities to link with leading analytics platforms **Recommendations to others considering Exterro Data Risk Management Platform:** I have found Z Discovery to be the best platform for issuing legal holds. It is a quick implementation, virtually no learning curve, easy to use in creating holds, and allows us to quickly craft legal hold notices that are understandable and easy to respond to. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Our acceptance rates for legal hold notices have nearly doubled since moving to the Zapproved platform. We have gone from an average time of 10-15 minutes to issue legal holds down to 3-5 minutes per hold. Moving to the cloud-based Zapproved platform also allows our users to accept legal holds with a single click from any computer or mobile device. ### 28. Intuitive, Effective, Easy to Use, Yet Very Powerful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Exterro Data Risk Management Platform?** Working as a Consultant within the eDiscovery industry, I help clients implement the industry's best of breed eDiscovery solutions such as Exterro. I have spent the last last 9+ years working specifically with client's Corporate Legal departments on implementing Exterro as their chosen on the premises and in-house ediscovery solution. Exterro is a complete, end-to-end, feature rich, effective and powerful, full spectrum EDRM solution and one of the industry's best ediscovery tools on the market. My Corporate Legal users find it easy to use. From legal hold to preservation, collection, data load file ingestion and exportation, processing, review, through production, Exterro is seamless and gets the job done efficiently. Exterro is one of the most client focused solution providers that I have worked with over the past 20+ years. They really care about their client's success in implementing and using Exterro. They listen to their clients and are extremely receptive to customer requests for product enhancements. They are a very agile company and are quick to respond to client and support related issues. **What do you dislike about Exterro Data Risk Management Platform?** Oddly as this is going to sound, it's hard for me to think of something that I dislike about Exterro! **Recommendations to others considering Exterro Data Risk Management Platform:** I highly recommend Exterro. I've worked specifically with Exterro clients in the Corporate Legal department for more 9 years as their internal eDiscovery implementation Project Manager. Speaking from personal experience, Exterro is a great eDiscovery solution from Legal Hold through Data Management. Exterro does not disappoint and gets the job done. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** After a lengthy RFI process, my current client chose Exterro as their primary, in-house, on premises, eDiscovery solution. They had embarked on the long and monumental task of implementing a major overhaul and transformation eDiscovery project; moving away from an inefficient, disjointed and manual process by utilizing and deploying industry-blessed and best-of-breed solution (Exterro v5.x). Exterro is the system my client's Corporate Legal department currently uses to identify, locate, preserve, collect, sift through, organize, process information, produce and present in a court of law. It is providing Corporate Legal with a huge ROI as they are less dependent on outside Counsel and have become less reliant on ediscovery service vendors (such as Consilio). Exterro empowers my client's Corporate Legal users love the Exterro EDDM tools which have made them less dependent on IT and enables their attorney's to meet their litigation related requests head on and in a timely manner. Upon completion of the Exterro Legal Hold and EDDM – eDiscovery Data Management project, my client is now fully compliant with Federal and State imposed Governance, Compliance and Regulatory obligations such as the FRCP – Federal Rules of Civil Procedure and the Discovery Act as set forth in the California Code of Civil Procedure. ### 29. Exterro Fusion brings e-discovery in-house **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Exterro Data Risk Management Platform?** The ability to perform all e-discovery tasks in-house **What do you dislike about Exterro Data Risk Management Platform?** Over-collection of emails due to images in the signature block. **Recommendations to others considering Exterro Data Risk Management Platform:** Be sure to have a cross-functional team that includes attorneys and paralegals as well as your IT department when vetting Exterro or similar products. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** The ability to assess cases earlier in their life-span, ease of use for custodians on hold orders. ### 30. Excellent Platform to Manage Legal Hold LifeCycle **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Exterro Data Risk Management Platform?** Exterro Fusion is the leading platform to manage legal hold lifecyle. Employee Change Monitor (ECM) is one of the key features that led us to select Exterro. It is a highly scalable platform that is integrated with a HR system, and an End Point backup system to comprehensively manage the entire legal hold lifecyle. **What do you dislike about Exterro Data Risk Management Platform?** Can't think of any. Though, would like to see additional improvements to reporting capabilities. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Key Benefits: Streamlined workflow to manage and recover custodian data Comprehensive reporting, tracking and auditing capabilities Over 95% legal hold notification acknowledgement rate by custodians Almost 100% of custodians tracked in the system ### 31. Recommendation for Exterro Legal Hold Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2018 **What do you like best about Exterro Data Risk Management Platform?** I like the User Interface and functionality. The ability to maintain all legal hold related communication in one location. **What do you dislike about Exterro Data Risk Management Platform?** I hoped for better reporting capabilities. **Recommendations to others considering Exterro Data Risk Management Platform:** request that their support for the product be detailed. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We are solving risk issues related to preservation of data. The benefits of the tool, is that we can easily look up a custodian and what legal holds they are on. ### 32. Informtative and Easy Learning Environment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Very nice environment to learn in and the help the presenter has is great. **What do you dislike about Exterro Data Risk Management Platform?** It was not clear on the literature which classes were deemed Certification classes. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Managing our emails and deduping them. ### 33. Mostly good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** I like the new compliance portal. I am hoping it will track interview responses. **What do you dislike about Exterro Data Risk Management Platform?** sometimes get conflicting answers to questions about what can be done. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Management of large amount of custodians and data. ### 34. Paralegal - LH, EDDM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2018 **What do you like best about Exterro Data Risk Management Platform?** Legal hold functionality is very intuitive **What do you dislike about Exterro Data Risk Management Platform?** We are having difficulty with SourceOne connector **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Difficulty with SourceOne connector. Currently working with vendor ### 35. One of my favorite vendors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Exterro Data Risk Management Platform?** The customer support is first rate and their products are very easy to use. **What do you dislike about Exterro Data Risk Management Platform?** Large ingestions into DDP can sometimes time out. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** They have reduce our eDiscovery costs by allowing us to bring more review internally instead of sending to outside counsel. ### 36. Extremely pleased with Exterro application and support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about Exterro Data Risk Management Platform?** The interface is extremely user friendly, the support is knowledgeable and professional and the tool offers all of the features and functionality that I need to manage my e-discovery program. **What do you dislike about Exterro Data Risk Management Platform?** I haven't found anything that I dislike yet. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** It gives me everything that I need to manage my ediscovery program including legal hold, collections, early data assessment, review and it integrates well with my email archive, HR system, IT ticketing system and mail systems. ### 37. Excellent for Litigation Support and enterprise investigations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Exterro Data Risk Management Platform?** The eDiscovery solution is user friendly and very comprehensive. **What do you dislike about Exterro Data Risk Management Platform?** There is not really any feature that I dislike. It would help to allow the user to browse the network for the evidence to process. **Recommendations to others considering Exterro Data Risk Management Platform:** The tool is not only for Litigation Support, it has key investigation features for security incidents. The upcoming features will expand on incident response investigations. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have a large organization and the case management features are key to organizing and managing litigation matters. The access levels and processing cases are very easy and ### 38. Approach to legal hold that enables users to understand their obligations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2016 **What do you like best about Exterro Data Risk Management Platform?** Ability to integrate with other platforms. Zapproved staff always listening to their customers to make the platform better and implementing changes routinely to enhance the functionality. Ease of use for custodians and administrators. **What do you dislike about Exterro Data Risk Management Platform?** Reporting. We do not have much expertise in running ad-hoc reporting and we believe there can be some additional can reports available based on the data points we provide. **Recommendations to others considering Exterro Data Risk Management Platform:** Ease of use. Zapproved commitment to listen to the community and make changes that benefit the users. Ability to integrate into several different platforms. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Almost 100% compliance on acknowledgment of legal holds! Our previous system was too cumbersome for custodians. We really like the auditing feature and the ability, if needed, to take information into court with regard to following our obligations. ### 39. Exterro: Legal hold management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2018 **What do you like best about Exterro Data Risk Management Platform?** The reporting feature is great - love that you can customize a report and receive them automatically on a set schedule. ECMs is a valuable feature as well. **What do you dislike about Exterro Data Risk Management Platform?** It would be nice to have a search feature to find particular legal holds given certain keywords. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We need more automation as far as custodians receiving required action notifications. ECMs have helped with this. ### 40. Exterro Legal Hold **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2018 **What do you like best about Exterro Data Risk Management Platform?** Exterro's legal hold program is very user friendly and intuitive for our primary users. Litigation holds used to take considerable time to compose, issue, track and lift. Now, it is a seamless process that takes minutes. **What do you dislike about Exterro Data Risk Management Platform?** That we did not buy the product sooner. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We now have a solid defensible process for issuing and tracking litigation holds. ### 41. Review of Exterro Legal Hold Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Exterro Data Risk Management Platform?** The Exterro team understands our needs and responds quickly to our requests. The application is intuitive and flexible, while also providing robust features. Their SaaS cloud hosting relieves us of having to have internally hosted infrastructure. **What do you dislike about Exterro Data Risk Management Platform?** System speed / performance is sometimes slow, particularly when running reports or large queries. Quality assurance for releases and patches could be improved, to ensure complex use-case scenarios are fully tested. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Identifying custodians, communicating legal holds, and tracking acknowledgements. ### 42. My review of Legal Hold Pro. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura G. | Executive Administrative Assistant; Paralegal; Legal Hold Administrator, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about Exterro Data Risk Management Platform?** The system is streamlined and intuitive. It lets me quickly see response rates and send automatic reminders. The templates and reporting features make my job easier. **What do you dislike about Exterro Data Risk Management Platform?** If there are any questions or concerns the Z-Team listens and finds a solution. They are always updating and improving the tool. I currently have no issues with this product. **Recommendations to others considering Exterro Data Risk Management Platform:** The product is easy to use and the Z-team is professional and friendly. The annual User Group is a terrific experience. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Our old inefficient, manual way of maintaining legal holds is now an automatic, repeatable, reliable, and reportable process that allows us to save time and money. ### 43. Easy to use tool for litigation holds and other important communications **Rating:** 4.5/5.0 stars **Reviewed by:** Todd W. | Director & Senior Global Legal Counsel, Semiconductors, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about Exterro Data Risk Management Platform?** Easy to use. Flexible interface to allow for customer notices and acknowledgements. **What do you dislike about Exterro Data Risk Management Platform?** It would be beneficial if custodians could reply with documents through the interface. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Besides managing litigation holds, we use the system to keep track of restricted NDA’s with our customers. ### 44. Managing our legal hold efficiently **Rating:** 4.0/5.0 stars **Reviewed by:** Maria L. A. | Lead Law Specialist, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2017 **What do you like best about Exterro Data Risk Management Platform?** Prior to implementing the Z-Discovery system our process for managing our legal holds was very much a manual process. We now are able to more efficiently manage our legal holds and releases. It's made a difference in managing this task. **What do you dislike about Exterro Data Risk Management Platform?** This is difficult to answer as the only thing I have to compare this system to is our manual process. Which there is no comparison to. **Recommendations to others considering Exterro Data Risk Management Platform:** The Z-Discovery system has made a huge difference in managing our legal holds and releases. Z-Discovery is a very user friendly system. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Managing legal holds and releases. Some of the benefits gained is that it takes less time and we now send out reminders of the hold throughout the litigation process. We didn't do this prior to the Z-Discovery system. ### 45. Z-Discovery review **Rating:** 3.5/5.0 stars **Reviewed by:** Tracy S. | Legal Administrative Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2017 **What do you like best about Exterro Data Risk Management Platform?** Ease of use. Very simple to create and manage a Hold **What do you dislike about Exterro Data Risk Management Platform?** no dislikes at this time. for what I need, I have no complaints **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Legal Holds ### 46. Z-Discovery is intuitive and impactful. **Rating:** 4.5/5.0 stars **Reviewed by:** Dwain S. | Legal Assistant, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2017 **What do you like best about Exterro Data Risk Management Platform?** The fact it keeps track of responses to lit holds for me! **What do you dislike about Exterro Data Risk Management Platform?** I'm not sure there is anything - everything seems to work pretty well. **Recommendations to others considering Exterro Data Risk Management Platform:** I highly recommend attending a Zapproved customer conference, as it helps you understand how others are using the product, as well as new ways you might implement its many features. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Several cases needing litigation holds have been handled with great ease by Zapproved, as compared to our old system of tracking with unwieldy spreadsheets. ### 47. Fairly easy to implement and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2017 **What do you like best about Exterro Data Risk Management Platform?** Implementation of this technology went well and was fast. The tool is intuitive and does what we need it to do. Users seem to be satisfied with the tool. **What do you dislike about Exterro Data Risk Management Platform?** Nothing yet... It is working as expected and running without much maintenance and support required. The implementation took a little longer than expected and Zapproved switch the PM in the middle of the implementation, however, that was not much of a holdup. **Recommendations to others considering Exterro Data Risk Management Platform:** The tool is easily implemented and easy to use. The user base finds the tool very intuitive and in the way of support, not much is required. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Used by external counsel and the litigation team to initiate legal holds on mail files. It is leveraged by a small handful of users at the moment and from my understanding, a few more may be added to the list. ### 48. Very informative and helpful. No sales pitch. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Exterro Data Risk Management Platform?** The representatives from Zapproved are very knowledgeable and professional. They came prepared and were able to answere all questions. Very informative. The introduction to updates and new tools are very exciting. **What do you dislike about Exterro Data Risk Management Platform?** I have no dislikes at the moment. We have yet to fully integrate with the HR and IT systems. This is my issue that I need to work on internally. I will have more of an opinion once we are fully implemented and "live". From the user group meeting, I doubt I will. After the user group meeting, I have made it priority to integrate ASAP, so that I may look into other tools/applications Zapproved offers. **Recommendations to others considering Exterro Data Risk Management Platform:** User friendly. Great support. No hassle. Their tools integrate with many platforms that we use. I'm excited to go live. No doubt this will help me be more efficient in my day to day management and work load. I recently attended a user group where they outlined their vision/path for 2017. I'm super excited at the direction they are headed. Looking forward to updates and new rollouts. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** We have been able to centralize and manage our Legal Holds. This has reduced a significant part of my time to focus elsewhere. ### 49. Legalholdpro has contributed tremendously to optimize efficiencies in our corporate legal hold proce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2016 **What do you like best about Exterro Data Risk Management Platform?** LHP provides our company with one repository where all legal holds are stored (no more PDFs sent out across business unit's by one paralegal or attorney at a time). In addition, the automatic reminders are tantamount to meeting ongoing preservation obligations. Further, the ability to have legal hold templates makes issuing a legal hold straightforward and hassle-free. Finally, the reporting feature allows us to determine quickly any of a number of important data points, including whether a given employee is on a hold(s), and how many; number of holds by attorney/paralegal/business unit, etc. **What do you dislike about Exterro Data Risk Management Platform?** Because there is no redlining capability in LHP, it is easier to start a draft in MS Word, forward to attorney for comments and edits, and then copy/paste into LHP. The problem is that LHP is not a MS Word product and when you copy/paste to it, indents, bullets, numbers and other formatting is a complete disaster and not easily fixed. I would love to see Word compatibility, some kind of redlining option for exchange of drafts among a legal team. Secondly, **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Business Problems Solved: Global view of legal holds issued Ability to run historical reports and run metrics Ability to remind custodians about legal holds One step process to release holds Elevation to manager feature option when custodians fail to acknowledge hold ### 50. Great Legal Hold System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2017 **What do you like best about Exterro Data Risk Management Platform?** I really like that they are always improving Legal Hold Pro, making a better and easier system to use. **What do you dislike about Exterro Data Risk Management Platform?** I would like to be able to generate more customizable reports. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Since we started using Legal Hold Pro, we have had more control over our legal holds and it has been really easy to manage holds being sent and released. ## Exterro Data Risk Management Platform Discussions - [Is it possible to batch documents during review?](https://www.g2.com/discussions/32524-is-it-possible-to-batch-documents-during-review) - 1 comment, 1 upvote - [Can Digital Discovery Pro help me reduce the size of my data defensibly?](https://www.g2.com/discussions/reduction-of-data) - 1 comment, 1 upvote - [How much processing power does Digital Discovery Pro have?](https://www.g2.com/discussions/processing-power) - 1 comment, 1 upvote - [Does Legal Hold Pro integrate with our enterprise systems?](https://www.g2.com/discussions/integration-22afdb77-f641-47dc-8822-ae86a729288d) - 1 comment, 1 upvote - [View Exterro Data Risk Management Platform pricing details and edition comparison](https://www.g2.com/products/exterro-data-risk-management-platform/reviews?__cf_chl_jschl_tk__=fd23bbf6dae14262102e976be74af4b46f834010-1620339188-0-Afko-mTZFhC3_AaeyOJaMaU1nOEqP3LotrmztPKJdmwEpyqPGodFvhDx3H8Amp2iybCLGTcskS4tkZpLeMY44hJaa8wJNOv1yoDGD34OJtpApew_qBL4UwO8_bN99bngCnC3Ojha1AW2486_io7XFE3cWo05g6JQSSKqGGQqjHmPSxeyYjS_LE0q3QCgYyDJsiP4FaJ0mHJQMq0ZwT88Xoam2WHSxPA-ZDZMlazvdfbmhQgv03uSQkO0mHl0ph9kgQApH_wskVizUxLSyBgdsBJNDarTm1useUsdid-e0pcP_N3PQiM5tLZYgQTj0yfq8FJElYPX8vxLBXijtVcdsUJMU8Z05hfLsskqHuBNbFt5-oTiuV7DObaLwZWyDdS0hbPexILcob0QMEVjTDf0rh87MnmnT2ud1eMon-zha3a3FdS4_ykIeQTNs4hXI1bzuYIaCsSHFzg26vdnycJvwT2Sd8FugTdHbFmJlLBlBcJzjbm66ErMPYxrMEpAizdwM9jD7j13q5AUPvaAgtyHv8qosOF33xzqKgmxgaOBxSwp2KVWG-IXwCBgiWTtn1c6oTdYaiE_8pE6-PkwrFAimp-KGpoSHFtcRlmu8P7dIl0njNf_CIkKa7ISqgvYLNmmRw&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+02%3A47%3A18+-0500&secure%5Bsession_id%5D=73ee4adc-0727-428c-94d0-81981b9251ef&secure%5Btoken%5D=2509c29431ae8ff38b935b2dd707d4e88c24ee27a0b1ec1be6f38191273fab4a&format=llm_user) ## Exterro Data Risk Management Platform Integrations - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) ## Exterro Data Risk Management Platform Features **Platform Data** - Platform Search - Dashboard - Alerts and Notifications **Document Collection** - Legal Hold - Document Collection - Document Processing **Document Management** - Hold Requests - Document Repository - Template Library **Document Review** - Document Review - Project Analytics - Project Templates - Automated Review - User Reporting - Permissioned Access - Production **Agentic AI - eDiscovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exterro Data Risk Management Platform Alternatives - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (708 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.6/5.0 (624 reviews) - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (514 reviews)