# Exterro Data Risk Management Platform Reviews **Vendor:** Exterro **Category:** [eDiscovery Software](https://www.g2.com/categories/ediscovery) **Average Rating:** 4.4/5.0 **Total Reviews:** 171 ## About Exterro Data Risk Management Platform The Exterro Data Risk Management Platform transforms fragmented legal, investigatory, and compliance workflows with a unified platform purpose-built to safeguard the digital world. With centralized orchestration, over 185 native data connectors, and an intuitive interface, Exterro delivers the speed, efficiency, and visibility modern organizations demand to find, analyze and protect their data. Powered by Exterro Intelligence, an array of artificial intelligence capabilities including generative AI, active learning, and domain-specific agents, the Exterro data risk management platform is trusted by more than 3,000 organizations—including 40% of the Fortune 100—granting them unrivaled control over their data environment. The Exterro Data Risk Management platform covers data privacy, security, and governance, digital forensics and incident response, and eDiscovery workflows. With Exterro, legal, compliance, privacy, IT, information security, and investigatory professionals can achieve unrivaled control over the data their organizations hold: Find sensitive data wherever it resides–in the cloud, on computer endpoints, on network servers and share drives, or even on remote mobile devices. Analyze relevant data to understand the truth behind legal or investigatory matters, respond to data requests, and make informed strategic decisions. Protect sensitive data against and proactively prepare for cybersecurity threats, regulatory response, and civil litigation. ## Exterro Data Risk Management Platform Pros & Cons **What users like:** - Users praise the **intuitive and easy-to-use interface** of Exterro Data Risk Management Platform, enhancing their overall experience. (2 reviews) - Users value the **cloud-based services** for their automation, AI analytics, and compliance capabilities, enhancing overall efficiency. (1 reviews) - Users appreciate the **excellent customer support** from Exterro, with a team that is helpful and genuinely cares. (1 reviews) - Users value the **all-in-one capabilities** of Exterro Data Risk Management Platform for effective data management across various domains. (1 reviews) - Users appreciate the **strong automation and AI analytics** of Exterro, enhancing compliance and cloud service integration. (1 reviews) - Users value the **strong automation and AI analytics** of Exterro, enhancing their legal hold processes efficiently. (1 reviews) - Intuitive Use (1 reviews) - Navigation Ease (1 reviews) - Training (1 reviews) - User Interface Design (1 reviews) **What users dislike:** - Users feel the platform is **expensive** , with high pricing affecting overall value and usability. (1 reviews) - Users suggest that **workflow options could be improved** to enhance overall functionality and user experience. (1 reviews) - Users experience **poor customer support** with Exterro Data Risk Management Platform, falling short of pre-sales expectations. (1 reviews) - Users often experience **slow performance** with the Exterro Data Risk Management Platform, leading to frustration and inefficiency. (1 reviews) ## Exterro Data Risk Management Platform Reviews ### 1. Very powerfull tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dan H. | Sr. Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about Exterro Data Risk Management Platform?** The search capabilities, they are quite intensive and meet legal requirements, way above the normal terms of contains or near. **What do you dislike about Exterro Data Risk Management Platform?** Issues with data collection connectors and import of data from other eDiscovery solutions. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** External litigation and eDiscovery review ### 2. Sold a Bill of Goods **Rating:** 0.5/5.0 stars **Reviewed by:** Kate W. | Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Exterro Data Risk Management Platform?** Fairly easy to navigate, even without the promised support. **What do you dislike about Exterro Data Risk Management Platform?** Customer service and support. We have not received anything close to the level of support promised during the sales process. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro is not of any benefit to my company at this point. Implementation started in Jan. '25 and was supposed to be completed in March. It is still not complete. ### 3. Exterro, great and growing **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon M. | eDiscovery and Information Governance Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Exterro Data Risk Management Platform?** All in one platform with various usabilities across multiple different areas of data management. **What do you dislike about Exterro Data Risk Management Platform?** It's still a work in progress, but getting there year over year. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** All encompassing tool that makes discovery, collection, understanding our data easier as all modules talk to each other. ### 4. Employee Change Monitor will (hopefully) rock my world! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorene T. | Litigation Manager / Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Exterro Data Risk Management Platform?** (almost) Real-time info on terminations, hiring and departmental changes **What do you dislike about Exterro Data Risk Management Platform?** Haven't been using it long enough to have one **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Automating... we need more automation because people are fallible. ### 5. XChange2025 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Exterro Data Risk Management Platform?** XChange 2025, Exterro’s annual conference, was an incredible experience. This year’s event in Denver truly exceeded my expectations. It brought together a vibrant community of professionals, offered hands-on training, and gave attendees the chance to earn exclusive Exterro certifications. The keynote speakers were insightful and added real value. Beyond the event itself, Exterro continues to impress—not just with a product that’s intuitive and easy to use, but with a team that genuinely cares. Everyone I interacted with was helpful, thoughtful, and committed to creating a one-of-a-kind experience. **What do you dislike about Exterro Data Risk Management Platform?** There wasn't anything I disliked. I really enjoyed the event. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Exterro’s platform has made it a lot easier for us to stay on top of data risk. We now have much better visibility into where sensitive data is stored across the organization, which helps us stay organized and in control. It’s been especially helpful for things like data mapping, staying compliant with privacy regulations, and responding to DSARs more quickly and efficiently. ### 6. Have been using Exterro for about 4 - 5 years, very easy straightforward to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Exterro Data Risk Management Platform?** Ease, defensible process and visually easy to use **What do you dislike about Exterro Data Risk Management Platform?** a few workflow options could be improved **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Efficiency, defensible process, auditing capabilities, time savings ### 7. Very advanced automation platform with artificial intelligence analytics possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano P. | Cybersecurity Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Exterro Data Risk Management Platform?** Its strong Automation, AI analytics, Cloud Service Integration and Compliance Capabilities **What do you dislike about Exterro Data Risk Management Platform?** The high pricing, the performance issues **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Time Consuming Processes Resolving, Data Security Increase and Reducing Compliance Risks, Integration of Data Fragmentation, Artificial Intelligence Driven Analytics Speeding up, ### 8. The successes and opportunities for Exterro and our business **Rating:** 5.0/5.0 stars **Reviewed by:** Keith T. | eDiscovery and Information Governance Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Exterro Data Risk Management Platform?** The value offered by Exterro is unmatched in the industry. Exterro is core business partner of ours and we collaborate on new ideas to build features into their product road map. We use many products including Legal Hold EDDM Data Source Discovery Data Retention, Comprehensive Interview along with many other tools to manage our program. This allows us to have the confidence to know where data is located within our environment and allows us to have a world class eDiscovery program. **What do you dislike about Exterro Data Risk Management Platform?** Connectors including Office 365 and ServiceNow have some opportunities for better integration. **Recommendations to others considering Exterro Data Risk Management Platform:** Exterro has a well balanced platform that meets the needs of complex legal holds to meet all the requirements needed for an eDiscovery. We consider them valuable business partner of ours. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** Having Exterro with the amount of litigation cases we handle allows us to deliver high quality results, while providing our company a lower total cost to in the eDiscovery space. ### 9. Daily user of Exterro **Rating:** 5.0/5.0 stars **Reviewed by:** Beth A. | Senior Paralegal, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Exterro Data Risk Management Platform?** Automating so many aspects of the legal hold process. **What do you dislike about Exterro Data Risk Management Platform?** It is all helpful. I do not have any complaints. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** It automated many manual steps we used to have to take. ### 10. I used to use Exterro and with the sunset of LHP I will be using it again **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Exterro Data Risk Management Platform?** I'm not sure yet. I'm not using it yet. **What do you dislike about Exterro Data Risk Management Platform?** A lot going on in the software. I prefer to keep it simple. **What problems is Exterro Data Risk Management Platform solving and how is that benefiting you?** I am not sure yet. **Official Response from Brandon Powell:** > Thank you for the review. We're committed to ensuring all our users achieve positive business outcomes with our software. We are excited to share that we're upgrading our interface and adding a natural language processing assistant to make the software easier to use than ever. If you or your team need additional training, please reach out to your Customer Success Manager. We are here to support you and ensure all team members can effectively utilize the software to achieve their goals. ## Exterro Data Risk Management Platform Discussions - [Is it possible to batch documents during review?](https://www.g2.com/discussions/32524-is-it-possible-to-batch-documents-during-review) - 1 comment, 1 upvote - [Can Digital Discovery Pro help me reduce the size of my data defensibly?](https://www.g2.com/discussions/reduction-of-data) - 1 comment, 1 upvote - [How much processing power does Digital Discovery Pro have?](https://www.g2.com/discussions/processing-power) - 1 comment, 1 upvote - [Does Legal Hold Pro integrate with our enterprise systems?](https://www.g2.com/discussions/integration-22afdb77-f641-47dc-8822-ae86a729288d) - 1 comment, 1 upvote - [View Exterro Data Risk Management Platform pricing details and edition comparison](https://www.g2.com/products/exterro-data-risk-management-platform/reviews/exterro-data-risk-management-platform-review-230522?section=pricing&secure%5Bexpires_at%5D=2026-05-19+12%3A46%3A28+-0500&secure%5Bsession_id%5D=f12501ac-2c60-4513-a130-289434457883&secure%5Btoken%5D=73db0338acb5543b0127f3c0d56e3b906ae6a736bbe18746098615f1b18c4634&format=llm_user) ## Exterro Data Risk Management Platform Integrations - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) ## Exterro Data Risk Management Platform Features **Platform Data** - Platform Search - Dashboard - Alerts and Notifications **Document Collection** - Legal Hold - Document Collection - Document Processing **Document Management** - Hold Requests - Document Repository - Template Library **Document Review** - Document Review - Project Analytics - Project Templates - Automated Review - User Reporting - Permissioned Access - Production **Agentic AI - eDiscovery** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Exterro Data Risk Management Platform Alternatives - [Everlaw](https://www.g2.com/products/everlaw/reviews) - 4.7/5.0 (710 reviews) - [Relativity](https://www.g2.com/products/relativity/reviews) - 4.6/5.0 (624 reviews) - [Logikcull](https://www.g2.com/products/logikcull/reviews) - 4.7/5.0 (514 reviews)