ZAP Data Hub Reviews & Product Details

ZAP Data Hub Overview

What is ZAP Data Hub?

ZAP Data Hub is the fastest way to deliver accurate, trusted financial and operational reporting in BI tools including Tableau and Power BI. We have optimized solutions for Microsoft Dynamics, the Sage portfolio, Salesforce, SAP Business One, SYSPRO, and smart data connectors for many other datasources. Founded in 2001, ZAP is a global software company headquartered in London, with offices and partners across Europe, North America, Middle East & Africa, and Asia Pacific. ZAP Data Hub is used across all industry sectors, from mid-sized businesses to Fortune 500 and FTSE 100 organizations. Flagship customers include Aston Martin, Costa Coffee, Regal Entertainment Group, SANIFLO, and Tarmac. IDC acclaims its ability to “fast-track the time and effort involved in kick-starting a data warehousing and BI project.” Azure-accredited and a Microsoft Gold Partner, ZAP is also a Tableau Technical Partner, Sage Rockstar ISV, PASS Knowledge Partner, and Power BI User Group partner.

ZAP Data Hub Details
Languages Supported
Czech, Danish, German, English, French, Spanish, Chinese (Simplified)
Product Description

With customers and staff around the globe, ZAP provides technology that supports a customer’s journey from data collection and manipulation to the presentation of best practice analytics, allowing organizations to better manage their business at a time when data is both exploding and becoming ever increasingly important.

How do you position yourself against your competitors?

“BI as a platform has come from very technical roots. Traditional competitive platforms have facilitated “IT produced” workloads that create analytical outcomes for the business.ZAP has always focused on “IT enabled” solutions that empower business users to author content and drive more free form exploration themselves, supporting the use of self-service BI tools whilst mitigating the risk.”

-Garth D. Laird, CEO


Seller Details
Seller
ZAP
Company Website
Year Founded
2001
HQ Location
London, United Kingdom
Twitter
@ZAP_Data
1,690 Twitter followers
LinkedIn® Page
www.linkedin.com
82 employees on LinkedIn®
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ZAP Data Hub Screenshots

ZAP Data Hub Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The data extract and transformation process, using ZAP Data Hub, has opened up our ability to consume data from a myriad data sources and data source types. It used to be that excel was needed to join the data into a comprehensive data set. With ZAP Data Hub we can set up the pipelines once for all to use. Values are now reported consistently across the organization. The ease of use of the pipeline configurations has meant rapid development without needing to be an expert coder. It had more capability with relative dates, 7 years ago, than some of the "big name" software packages offer today. The organization at ZAP is highly motivated to assist in your success and is engaged. Review collected by and hosted on G2.com.

What do you dislike?

It may not have as many chart types as some software BI packages have, but it has the ones most often used. There are so many options, especially with relative dates that it is sometimes difficult to know how best to create reports with complex date relations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ZAP Data Hub has solved our issue with data access and KPI consistency across the organization. Our President just recently said "When I think back 10 years ago and what we had imagined would be capable one day in our BI apps. I can say we have far exceeded that!". ZAP has been the central product in that entire journey. We have more visibility to consistent data than we ever had before. Review collected by and hosted on G2.com.

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IF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Myriad of configurable options.

Simple, modern user interface which is relatively easy to pick up from an IT perspective.

All the in built graphs, dashboards and reports are great if not always relevant to our industry. Review collected by and hosted on G2.com.

What do you dislike?

Business users initially struggle with some of the core concepts and methods for analysis. This creates quite a high barrier for entry.

I'd like there to be a light licence which allows users to access the portal but only to view. We currently use the product in conjunction with Sage so we can embed reports into Sage X3 dashboards. If we were to extend its use outside of Sage we would need a user interface for access as we don't have a simple location to embed reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently reporting from our finance system and visualising reports for senior management. Future aim would be to migrate additional data sources from across the business. Review collected by and hosted on G2.com.

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CF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The user-friendly experience when using the product. The pre-built reports and dashboards. The help and guidance we receive from ZAP. The messaging is clear, which helps us when selling the benefits of ZAP to our prospects. Review collected by and hosted on G2.com.

What do you dislike?

I've not personally experienced anything that I dislike when working with ZAP or their product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

My advise would be that you will be getting a top Data & Analytics tool that will transform the way you do your day to day, monthly and yearly reporting! There is so much it comes with out of the box to get you started. It is user friendly to build reports. It is easy to implement and doesn't take months. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prospects reporting problems, being able to connect to multiple data sources regardless of what platform they're on. Automating the scheduling of reports. Review collected by and hosted on G2.com.

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Sales and Marketing Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

ZAP DataHub has the ability to predefine integrations into software, which allows for easy integration and deployment for the end user. No need to be an analytics expert to implement ZAP into your business.

The DataHub allows integration into multiple software platforms and has the ability to create relationships between different datasets so that you can have one view of your company.

ZAP allows for real-time reporting Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to be able to view ZAP on multiple website tabs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having analytics on top of software allows companies to surface any inadequacies in the business processes to act on timeously and reduce risk. Review collected by and hosted on G2.com.

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Functional Lead : Business Intelligence
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Dedicated solution that is easy to configure for our ERP system Review collected by and hosted on G2.com.

What do you dislike?

At the moment there is none, we are continually improving the solution Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pre configured multidimensional and relational database logic is a great benefit, you will be generating reports from a single source and less reports in silos. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Correctly matching tables relationship and also bringing external sources into the model Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Its easy to use

Development time is reduced compared to using our older tools Review collected by and hosted on G2.com.

What do you dislike?

When logging calls, I would prefer if the support teams do a remote session rather than responding via email to resolve the issue, I feel this takes up more time whereas it could be resolved quicker if a remote session is done Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We migrated all the financial reporting over to ZAP and it's stable, users can help themselves and get data based on their needs thanks to the efficient use of dropdowns Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ZAP is easy to use for users. It is a good view of things and easy to drill into separate figures to get a good understanding of what it shows. Review collected by and hosted on G2.com.

What do you dislike?

No search functionality on Slicers in reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This has allowed some of our finance teams to be able to view information quickly saving them time from having to go through individual spreadsheets Review collected by and hosted on G2.com.

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Head of ISVs - UK
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Integrated to Sage products

Can manage data from multiple ERP products to give one clear view

Manage multi-company data to give insights quickly Review collected by and hosted on G2.com.

What do you dislike?

no downsides that we've been made aware of Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps our customers gather extensive insights into their data without the need to manually map data to the new database model Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It has pre-built connections and content for AX and Dynamics CRM, which has helped to tackle the complexity of the Financial Dimension tables in AX. Review collected by and hosted on G2.com.

What do you dislike?

Not being able to use DAX when connecting PowerBI to the cube Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Everything is in Azure and managed by ZAP. It has removed the dependence for resources with SQL/Azure skills.

It standardises data management and provides one version of truth. Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The easy way to create a report. To use defined formulas about time calculation. Review collected by and hosted on G2.com.

What do you dislike?

ZAP BI requires a good hardware installation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Report based on several sources (Oracle database, SQL database, Excel sheets, ...) Review collected by and hosted on G2.com.

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Especialista en Inteligencia de Negocios
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There were two big hits, one is the complete Dynamics AX integration, you only need a few days to configure all the reports (views), therefore you can use any of the hundreds of the views and dashboards. Also, there is a very nice feeling to build your own views. Review collected by and hosted on G2.com.

What do you dislike?

Maybe, the fact that there is not a desktop version, many times a web based program has some kind of delay when you are trying to design something. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In order you want a great knowledge of your business, you need an excellent FrontEnd for your ERP. Think ZAP is a powerful non-expensive tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Now we can easily know the highlights of our business Review collected by and hosted on G2.com.

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Director of Business Analytics
Insurance
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Supremely easy to use. You do need some database knowledge to fully leverage the system, but the drag and drop interface is slick, and allows me to provide answers to the business significantly faster than ever before.

The services team is top notch, and working with them is always enlightening. I never miss a tips and tricks monthly session, as they are always relevant, well presented, and give me the opportunity to influence future releases, while maximizing my current deployment. Review collected by and hosted on G2.com.

What do you dislike?

The learning curve for basic functions is quick, but the depth of the software is immense. Eventually you start realizing that there's so much to learn, and that last 5% of knowledge is really tough to figure out on your own. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I truly believe that ZAP is simply the best option on the market. The flexibility and usability of the product is first rate, support is excellent, and the product simply gets better and better with each release. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We operate like a startup - every day there are new issues and questions. ZAP lets me quickly modify our data warehouse to incorporate new elements, and help the decision makers in my business make wiser choices.

We are at the point where my executive team trusts ZAP completely, knowing that it is the one source of the truth that they can always trust. Excel reports are no longer part of our analysis, because it's simply too easy to modify the numbers. But the data warehouse is solid, clear, and a trusted resource. Review collected by and hosted on G2.com.

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Finance
Packaging and Containers
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best part of ZAP BI is how easy it is to build the cube that is used for your business intelligence reporting. You don't even have to be a programmer to be able to easily create and modify the cube data for your reports. Very intuitive software.

The training and user support are also both excellent. Quick response times and excellent explanations are standard.

The user interface is also powerful and very intuitive which allows us to quickly and easily train employees. Many advanced features can be put to use to create a depth of reporting that can't be achieved with convention report-writing software. Review collected by and hosted on G2.com.

What do you dislike?

When designing a report in the BI software, there is no undo button. This is not a major problem, but is annoying when report designers are used to having this available in most commonly used software applications. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product that will save you time and money. Although there are competitors that can offer similarly insightful data/reporting, I don't believe that any do it as easily as ZAP BI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have realized many benefits including advanced insights into customer profitability, production floor performance, and capacity analysis. Financial data is easier to drill through and analyze as well. Always having the important/relevant data in a dashboard in front of users helps us make relevant decisions and recognize potential problems before they happen. Review collected by and hosted on G2.com.

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Accountant Analyst
Food Production
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Probably the best thing about ZAP BI is the time saving functionality. We reduced the amount of time spent on our financial statements from about 4 hours running statements from BI-360 to 5 minutes using ZAP BI. There is also a great staff at ZAP that is always there when you need them. I highly recommend using ZAP. Review collected by and hosted on G2.com.

What do you dislike?

I have to jog my memory here but I don't think you can put footers into your reports. The report pack functionality is also pretty basic. For example, I have 2 report packs that generate all the individual reports and one that runs a slicer to generate departments. It was advertised that we would be able to build our entire monthly financial statements in ZAP but we just email the reports to ourselves and then build them in Adobe. The other thing that needs improvement would have to be cell calculations. They should turn cell calculations into Excel where you can type formulas into a cell. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's great if you have multiple sources of data as ZAP can bring everything together. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We eliminated some statements that were still being manually created in Excel. We are saving tremendous amounts of time. Review collected by and hosted on G2.com.

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Application Administrator
Oil & Energy
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Technical support from Kevin Tan has been crucial to our ongoing success of the product. Cube Xpress and Modeler have proved to be very intuitive ETL systems that provide enough flexibility to assist with our integration efforts of companies we acquire. The Help function is a great tool for both novice and advanced users, which greatly benefits me as the Application Administrator - I can often send people to the Help center to read literature rather than training them myself on common topics. Review collected by and hosted on G2.com.

What do you dislike?

One of the biggest downsides I experience is not having a good way for Consumers/Designers to share resources from the Personal Folder to other users' Personal Folders. As an Admin I typically have to copy and past resources myself which is a burden. Also, the error messages users receive when building reports in ZAP could be much clearer/easier to understand. Possibly listing common causes for the error message could assist non-expert Designers in troubleshooting the issue. Also, this doesn't pertain to the application itself, but I am not a big fan of ZAP's company website. Logging a ticket can be confusing and I think there could be a much better Community Blog where users can discuss common topics and answer questions. Also, I think more introductory training videos should be made available for free. While the personal training sessions are great, as a large company we cannot afford to send everybody to the ZAP classes. Lastly, Administrators should be able to have more freedom to control Consumer and Designer interactions. Specifically, as an Admin I would like to be able to set people default Home Page... so that users automatically see a specific dashboard when they login. Currently, each user has to select the homepage theirselves. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

ZAP is a great product for companies seeking quick implementation of databases and quality analytics. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Prior to developing our current data warehouse, program teams across the country were forced to perform manual processes in order to extrapolate program performance. In addition to crunching data, there wasn't a go-to resource for consistent reporting functionality and the same manual data gathering processes had to be repeated each month. Additionally, our databases were segmented - financial data was primarily only available to the finance department, and operational data within Dynamics CRM was only viewable within the application itself.

Once ZAP was connected to our primary databases, we were able to integrate all of the crucial data sets together and begin producing dynamic reports that automatically update each day, replacing the need for manual legwork and reducing the time program teams had to commit to analyzing and reporting on program performance. Additionally, once our operational and financial data were both connected to ZAP, we were able to begin answering complex questions with ease in a way that was not previously possible. Now program teams have access to data previously only available to the finance department, and vice versa. Therefore, less time is spent asking our finance department to provide a specific report or explanation now that users have access to data directly within ZAP. Review collected by and hosted on G2.com.

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Director of Information Technology
Food & Beverages
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of use. Yes, like any good product, there is a basic learning curve, but once you are past that, the product is intuitive and powerful. Support is always readily available if needed, whether a basic question or you are dealing with an issue (which is rare). ZAP the product works extremely well and ZAP the people are very easy to work with. Throughout our company, whether a data consumer, report writer, IT staff member, or executive, ZAP is highly regarded and heavily used. I can't imagine not having ZAP. Review collected by and hosted on G2.com.

What do you dislike?

It is hard to come up with dislikes, but I would say the lack of a strong user community where beginning to power users can ask each other how to work through a problem, i.e. "how do I do X". ZAP support is always willing to help, but a strong community where users can talk to people just like them, peers, would be very helpful. ZAP has built the foundation for such an online community, but as of now the ZAP end users using it are limited. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I believe ZAP is a no-brainer. It is easy to work with and so powerful, plus the company is great. The only complaints I hear are those from people that don't use ZAP and say things like "the way the cube is structured doesn't follow best practices" - if it works well, doesn't cause problems, then why does it matter if it doesn't do things the way some "experts" say it should be done. Innovation is about trying to do things better, not the way we were told we had to do it. At the end of the day, all those that are using ZAP are extremely happy with the solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There are the obvious but intangible benefits of having the right information at the right time resulting in better decisions. This is why we purchased ZAP in the first place. However, we have found a very concrete ROI in reduced headcount - this was not planned, but from natural attrition, we found we didn't need to rehire for some positions, as existing people could take on the additional work load as a direct result of much less time spent pulling information together. Review collected by and hosted on G2.com.

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IT Application Manager
Consumer Goods
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of not just utilizing the baked-in Dynamics AX cube/schema to quickly and easily write everything from basic reports to executive-level dashboards. I also love how easy it is to both modify the built in cube to add additional tables/data sources, but the ease of creating your own purpose-built cubes. Review collected by and hosted on G2.com.

What do you dislike?

Really, nothing substantive comes to mind. They are one of the better software vendors I've dealt with over the years. Implementation was very easy, and we were off and running after a short class. We've found them pretty responsive to our issues, not that we've needed much in the way of support after the first few weeks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are other solutions out there such as Targit, but I think Zap is quite a bit more user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The reporting capabilities of most ERP solutions are half baked, at best. You're dealing with SSRS/SSAS at best, or something like AOT trash reports if you're dealing with Dynamics AX 2009. Something like Zap is really a requirement if you have a lot of reporting requirements to satisfy, and minimal staff to turn these reports around.

With Microsoft knifing Management Report/Frx, the need to turn around advanced GL reports is important for us and Zap has been able to fulfill this requirement. Review collected by and hosted on G2.com.

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Corporate IT Manager
Electrical/Electronic Manufacturing
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Best? It's a tie between Cube Express and the consultants. The biggest challenge we have faced w/ AX is reporting and building a custom report in SSRS isn't user friendly nor is it simple to understand the table structure of AX. Cube Express does an amazing job of reading the relationships and having them ready for you when you go to build.

The consultants we have dealt with, from sales, to training, to support have all been excellent. Zap has done a fantastic job of hiring good business analysts who also know how to build/mentor alongside you. I love the fact that when interpreting some of the report requests, they say "ok, but what does that tell you about this data?" That's an important question that should follow each component in your BI instance: why do you need this report or dashboard? Review collected by and hosted on G2.com.

What do you dislike?

We haven't upgraded to the latest instance yet. We were in that "this version just came out" window so we were advised to stick w/ the matured version. In hindsight, I would have liked to have seen some room in our deal where the migration was covered if done w/n X number of months. That's not a deal breaker by any means though. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be thorough as well as critical of your "go-live" reports. Do you really need what you are having built or do you think you need it because you had that report in past systems? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were trying to have a better window into our data issues as well as line up reporting consistent w/ kpi's defined by upper management. We've accomplished all of those. We've also found more automation and streamlining through published reports in our Accounts Payable approval operations. Review collected by and hosted on G2.com.

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Data Management
Consumer Goods
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I thought the instructor was very well versed in her knowledge and real world experience with the tool. She was also interested in what we wanted to know and in walking through any examples that we had from where we worked and to take the discussion after class was done to help.

I found the training to be spot on to my needs, not hard to comprehend or understand, and have had the opportunity to put it into practice for myself since taking the training. Review collected by and hosted on G2.com.

What do you dislike?

My biggest challenge was in the ZAP changes as we are not on the newest version of the application. Being a few behind they don't offer in class training on older versions so there was a portion of the time that I used that I cannot do yet at my company. I do not fault ZAP for keeping up while my company has not and did respect the fact that when new functionality came up she was teaching she made note of it to those of us on older versions.

It was unfortunately of no benefit to me at this time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would absolutely recommend the tool as a great opportunity to get the power of report writing into the hands of some of the business. One of the main faults that our company faced is that it left the importance of reporting in the hands of select individuals without a good succession plan with turnover. ZAP is helping us to bridge the gap and think differently about how to organize its report writing efforts. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a vacuum at my company in terms of reports and reporting developers and designers. We are trying to fill this void with ZAP and by sending people to ZAP training we are getting the chance to do so in a real positive way.

My current role hasn't allowed me the time to totally sink into the tool as i would like but we as time allows we are getting closer to doing so. Review collected by and hosted on G2.com.

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Director, IT
Mining & Metals
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ZAP is an outstanding product. Currently (Summer of 2016) we are in the middle of our Go Live implementation and we are rolling out ZAP for Financial, Sales Analysis and Production Reporting. We were a non-SQL shop and having partnered with ZAP has helped us over that hump in our Go Live process. And while technically ZAP is outstanding as a product, their people are even more so. Truly was the most productive ISV relationship we have had in implementation. Review collected by and hosted on G2.com.

What do you dislike?

The lack of time to play around and enjoy working with the Product is the ONLY negative I have so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Native reporting would have been a beast for Go Live with the resources we had available. ZAP allowed us to cost effectively roll the F/S out day one. Also, "dashboards" is a buzz word often used on the C-level but how to implement useful information. We are preparing an index of stock dashboards as well as several highly customized dashboards related to our business processes to present to the C-Level as well as line managers much much sooner than we had hoped. Review collected by and hosted on G2.com.

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Vice President of Operations - North America
Consumer Goods
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The product is "AOT Aware". Huge time savings when it comes to upgrades or updates to AX and having the schema available for use in the cube.

Second biggest advantage is ability for "non-IT" folks to quickly begin developing and deploying reports for consumption Review collected by and hosted on G2.com.

What do you dislike?

Some of the nuances that many users are familiar with in tools like Excel, easy filtering, subtotaling, grouping etc - are more difficult to implement within analysis reports. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't expect the BI tool to be your silver bullet - the value you derive from the product will be in how well you define the critical success factors for your implementation project. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving everything from margin analysis on products/customers we sell to and vendors we buy from to production cost variance and production output analysis. Fundamentally we can unlock the data locked in our AX system and make it actionable. Review collected by and hosted on G2.com.

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Managment Intern
Consumer Goods
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

UI is Very user friendly

Customization of Reports, Dashboards, Scorecards and much more

Drag and Drop System

Organized Dimension Tree (Easy to find dimension you are searching for)

You see the report you are creating as you are building it unlike some reports that make you leave and enter a test environment Review collected by and hosted on G2.com.

What do you dislike?

It is difficult sometimes to get the Custom Functions to calculate in the manner that you would like. (Hierarchy of Arithmetic)

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zap Is very Intuitive and easy to learn no matter users computer Skill Level. The interface resembles the drag and drop nature of Excel Pivot Tables.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our Company has replaced numerous manually updated Excel Files with autonomous Zap Reports. This allows managers to spend time actually analyzing the data rather than worrying about gathering and organizing the data weekly in excel files. Review collected by and hosted on G2.com.

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Data Management Department Manager
Consumer Goods
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the user interface. It is easy to understand and navigating the menus is intuitive. For a user of Microsoft Excel it will have a very familiar feel. Once the connections to the cubes were made and relationships were built between the cubes, ZAP allowed us to use data from multiple databases to build reports, where we previously unable. Review collected by and hosted on G2.com.

What do you dislike?

There isn't much to dislike about this program. I look forward to learning more about the features available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using this tool to develop reports for our S&OP process. With these reports, we have been able to make more strategic business decisions as well as stream line our supply chain in order to improve our customer service metrics. Review collected by and hosted on G2.com.

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AO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Zap is very versatile and robust in the dash board and data slicing capabilities. The training provide was intuitive but, it does require some hands one to get the hang of. After using the platform for a while most of the slicing and report tools become fairly familiar and easier to work with. Review collected by and hosted on G2.com.

What do you dislike?

There is a bit of a learning curve and this limits the ease of use. We limit our Zap usage to program managers because, they are tasked with managing their projects and see the most benefit from the system. I've found that you must use the system consistently or the features are quickly lost. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zap is very good at modeling report data in dash boards and it is very customizable. Our company is currently using it to display all of the program metrics in a dashboard format and has greatly improved project managers ability to make wiser management decisions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using this tool to configure universal frame work for project manager reports and dashboards. This tool has allowed program managers to see their programs in a completely different light which is much more manageable. Being able to visually see what's going on is a much better way of getting a quick snapshot of a program viability. Review collected by and hosted on G2.com.

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Response from Bill Tennant of ZAP

Thank you so much for your review of ZAP. In all cases, we strive to utilize this feedback to improve, as our number one goal is for your overall experience to be worthy of a 5-star rating, every time.

I would love to reach out to you directly to ensure we have received all of your feedback and are appropriately assisting you, but due to the private nature of your review I wanted to ensure you have my direct contact information.

I can be reached at Bill.Tennant@zapbi.com or on my direct line at (415) 889-5740 x206 at any time, and would greatly appreciate the opportunity to listen to your feedback so that I may assist in improving your overall experience with ZAP.

Thank you again and Best Regards,

Bill Tennant

Chief Information Officer
Medical Practice
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very easy to navigate for my end users. Creating Cubes extremely easy. Deploying Reports even easier. Review collected by and hosted on G2.com.

What do you dislike?

Not Much. Very configurable for my data. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not hesitate with this tool. It is great from Novice to Expert. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Utilizing a tool like ZAP BI allows me to keep my Data and BI Team very lean. I am not having to hire as many resources to tap into my dozens of data sources. I have also reduced my server count by utilizing ZAP's Cube engine.

I have also distributed the reports with Filtering, Sorting and Slicing capabilities to my user base and they have loved it.

Due to the capabilities and user friendliness, we are also using ZAP for our transactional reporting and moving away from packaged product reporting which sometimes can be not-intuitive. We currently have over 8 packaged products with their own packaged reporting. Utilizing ZAP, we can leverage a similar interface for the users reducing the learning curve significantly to get access to data. Review collected by and hosted on G2.com.

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