I use Zanda for scheduling appointments and keeping records in my chiropractic practice, and soon I'll be using it for digital intake forms too. The customizability of Zanda is something I really appreciate, as it allows me to streamline my patient management processes without spending time on features I don't need. It gives me the option to choose from many different templates or to create forms and notes exactly how I want them. This flexibility helps free up time in my day so that I can help more people. Previously, I found other chiropractic software to be too bloated, requiring payment for features I would never use. Zanda lets me customize everything to fit my practice while being more affordable. The setup was pretty easy, with support from someone at Zanda to help me acclimate and import my clients from Pure Chiro Notes. Overall, Zanda offers many features, and I don't feel like I'm paying for features I don't use. I also use the online scheduling feature and may explore sms and email features in the future. Review collected by and hosted on G2.com.

I'm not really sure what doesn't work well for me. Zanda is meeting all my needs currently. I might be interested in using the sms or email feature, but I haven't taken the time to figure that out yet. Review collected by and hosted on G2.com.

I use Zanda to book my clients and send invoices, and it's been really helpful to keep all my clients’ information organized in one place. I find it very easy to navigate, which makes managing my appointments a breeze. It also works really well on my phone, even though there's no specific app for it, which is really convenient for handling things on the go. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

I think the forms for assessments and examinations could use some improvement. I'd like to have more options or make it easier to customize them. Specifically, I would appreciate different types of assessments, such as neurological examination, balance examination, and outcome measures for mobility and function. Review collected by and hosted on G2.com.

Zanda actively encourages users to share feedback and suggest new features, and this often leads to updates that feel both timely and relevant. Review collected by and hosted on G2.com.

Zanda is well set up and easy to use. The functions it includes are genuinely useful for everyday administrative support and for automating tasks that would otherwise take a lot of time. I also appreciate how much effort the team at Zanda puts into continuously updating and improving the system and its features, which results in regular updates and ongoing improvements. On top of that, Zanda’s support is great—timely and accurate—and the AI-bot is a particularly helpful tool for getting quick answers when you’re on the go. It's well worth it. Compared to other systems I've reviewed it seemed to be the most affordable. There are also several functions you can add if needed. The pricing is very fair and transparent. Overall I find it to be very good value for what I'm paying. Review collected by and hosted on G2.com.

I find Zanda easy to use, user-friendly, and intuitive, with helpful functions and a straightforward interface that most people can pick up intuitively. I use it to store client information, communicate with clients, keep track of appointments and reviews, and let clinicians know when clients have arrived and the appointment status. I like that multiple users can access it and that I can customize what information is shared between admin and clinicians so they can communicate well. The progress note option with attachments is usually very good, and I appreciate being able to create note templates and forms. I also appreciate the simple color coding for appointment status, which makes it easy to see whether a client has confirmed, arrived, and paid. The initial setup was very easy. Review collected by and hosted on G2.com.

At times, changes to the interface make things more complex and difficult to use. The recent appointment color changes make it look like a client didn’t attend when they’ve actually arrived. It’s also more complex to view previous notes because I can’t scroll down anymore, and it takes a few extra clicks to add attachments to notes. I’d also like a way to track different expiry dates for referrals. I can track how many sessions a client has used from a referral, but I can’t track how many Medicare sessions they’ve used during the calendar year. Review collected by and hosted on G2.com.

I like Zanda’s calendar and flexibility. My clients can book online, and I can manage bookings when they’re offline. It sends notifications and invoices, and I can modify and organize things in one place. I can configure locations, products, and notifications separately, with different variables to fit my use case. I also like how responsive the support team is: they usually respond within hours, and I can book time with them directly. They’ve helped me get to grips with the software and fix things without spending days figuring them out on my own. It can also fit many different use cases. Review collected by and hosted on G2.com.

I’m waiting for Zanda to implement WERO payments through Stripe. The current payment option is credit cards, which isn’t good enough for me, so I have to maintain alternative payment methods. Review collected by and hosted on G2.com.

I really like the ease of use and the AI helper in Zanda, which makes managing my practice much smoother. The automations save me a lot of time by providing easy access to client information. Plus, the staff is quite responsive, which adds to the positive experience. Review collected by and hosted on G2.com.

Sometimes, I found the automations in Zanda (formerly Power Diary) required overriding, which led to more work because I was looking for something more tailored. Additionally, the initial profile creation process could be improved by allowing users to set it up without sending the full automation right away. Setting up Zanda also took a long time, which was a bit frustrating. Review collected by and hosted on G2.com.

Functionailty (when it works)

The functionality is in depth and somewhat intuitive, but often parts of it don't work or are changed without notice, and this is disruptive. Review collected by and hosted on G2.com.

The lack of customer support.

I am often gaslighted by the support team who drag their feet to get anything done, and are more worried about pink banners and name changes than fixing basic functionality.

All I can imagine is the owner spends his time patting people on the back for dramatic statements of flair within the software, whilst annoying customers with taking forever to get anything done.

If only they'd operate ethically - putting the prices up without notifying their ustomers then blaming the customer for turning off their ridiculous 3 million emails a week two years prior for not receiving the email update and thus not being aware.

This is after being told they don't send important notices via email, they will come via the Facebook group or the software.

The support and 'customer service' in this software is rubbish.

If you're looking to get a new clinic software, avoid this one. Review collected by and hosted on G2.com.

I use this for my clinical will. It gives me peace of mind knowing that, in the event of my incapacity, my clients can be notified securely and confidentially by my clinical executor, who can access everything remotely.

It also makes it easy to send forms and agreements to each client and supervisee, and I appreciate having templates and notes available in one place. The weekly reminders help me stay on track, and overall it saves me time and keeps me organized.

I love that I can use my logo and branding colours, and I can send invoices and receipts without hassle. Rarely is there an issue, and when I do need help, staff support is responsive and helpful. The pricing is okay for me as a sole practitioner, and it gives me a professional edge over other sole practitioners. Review collected by and hosted on G2.com.

Not being able to schedule emails to send.

I also haven’t been able to find a way to use my own email address with my domain name (via ProtonMail) to send emails. Because of that, I only use the email feature for auto reminders and for sending invoices and receipts.

I can’t get the Zoom integration to work properly with my own Zoom account. I can hear clients, but I can’t see them. I don’t have the time to sort this out right now, so I’m still doing the links manually and sending them out separately from my proton mail email as scheduled emails Review collected by and hosted on G2.com.

I use Zanda for diary management, allowing new clients to book into diary slots. I also use the invoicing and email messaging functions, as well as automated tasks and letter templates to keep things electronic. I like the integration with Zoom for video calls. Zanda provides a multifunction aspect in one place, including invoicing and messaging clients via email and text. It includes a video platform where I can store and create forms and letter templates, all in one place. It's really great that I can connect Stripe to it. I like the automations I can set up, which help with appointment reminders, and they save me time and reduce wasted actions. The library of video tutorials is really helpful, and the responsive support team assists me via chat or email. Review collected by and hosted on G2.com.

I think the diary function can be improved in terms of visuals, you don't always know that you are in the right week in your diary. As it's not always very clear. Creating diary slots could be made easier and have better functionality Review collected by and hosted on G2.com.

Zanda is a matured software; it has many daily needed features. I like the client portal the best; it offers clients to schedule, reschedule, and request to be informed of openings - all making that I have to send fewer emails. Review collected by and hosted on G2.com.

The integrated Telehealth feature locks Zoom in. Zanda seems overall a highly privacy conscious software, Zoom seems like a contradiction to that picture. Review collected by and hosted on G2.com.