What do you like best about Xero?
I've been using Xero regularly for bookkeeping and day-to-day accounting, and one of the biggest strengths for me is its user interface. The dashboard is clean, well organized, and easy to navigate, so I can quickly access invoices, bank reconciliations, reports, and client information without spending time searching through menus. This has made it much easier to train new team members because the workflow is intuitive and consistent.
The integrations have also had a noticeable impact on my workflow. I regularly use Xero with Hubdoc and Dext, and these integrations have significantly reduced manual data entry. Instead of entering receipts and invoices manually, documents can be captured, processed, and synced into Xero, which saves a considerable amount of time and reduces the likelihood of data entry errors. The large marketplace of third-party apps is another advantage, as businesses can connect tools that fit their specific needs.
Performance has been reliable in my experience. Bank reconciliations, report generation, and everyday bookkeeping tasks are generally smooth, and I haven't encountered many performance issues during normal use. Having a stable platform is important when working with multiple clients and deadlines.
From a pricing and ROI perspective, I believe Xero offers good value. While it may not be the cheapest accounting software available, the automation, ease of use, and time savings from integrations like Hubdoc and Dext make the subscription worthwhile. The reduction in repetitive manual work allows me to focus more on reviewing financial information rather than entering it.
My onboarding experience was straightforward because the interface is easy to understand, and Xero provides a good library of help articles and documentation. Whenever I needed to understand a feature or resolve a question, I was usually able to find clear guidance without much difficulty.
I also appreciate the intelligent automation built into the platform. Features such as bank feed matching, reconciliation suggestions, and document processing through integrated applications help speed up routine accounting tasks. While I still review transactions before finalizing them, these intelligent features reduce repetitive work and improve overall efficiency.
Overall, Xero has made my bookkeeping workflow more organized, efficient, and easier to manage. The combination of a clean UI, strong integrations, reliable performance, useful automation, and good overall value is what keeps me using it regularly. Review collected by and hosted on G2.com.
What do you dislike about Xero?
Overall, my experience with Xero has been positive, but there are a few areas where I think the platform could be improved.
One issue I've encountered is that the application occasionally requires a page refresh when an unexpected error occurs. In some cases, the error messages are quite generic and don't clearly explain what went wrong or how to resolve the issue. More detailed error messages and better troubleshooting guidance would make these situations much less frustrating.
Another area for improvement is switching between multiple organizations. When working with several client accounts, the process can feel slower than it should. There have been times when I needed to repeatedly switch between organizations, and the extra clicks and loading time interrupted my workflow. A faster organization switcher, the ability to pin frequently used organizations, or improved recent-account navigation would make managing multiple clients much more efficient.
Aside from these points, the overall usability is good, and these issues don't prevent me from completing my work. However, addressing them would improve the experience, especially for accountants and bookkeepers who work across multiple organizations throughout the day. Review collected by and hosted on G2.com.
