PestPac by WorkWave Reviews & Product Details

Feature depth is real. PestPac was built for pest control and it shows in routing, scheduling, and the mobile workflow. For an operator running a single steady business with no anticipated changes, the platform does most of what it claims. Review collected by and hosted on G2.com.

WorkWave's billing operations do not honor their own executed Transfer Request form. Our predecessor business was acquired in early 2025 and we used WorkWave's official tri-party Transfer Request — signed by buyer, seller, and consented to in writing by WorkWave — to transfer all rights, obligations, and data into the buyer's existing WorkWave account. The buyer's account is paid in full and current. WorkWave nonetheless continued to invoice the dissolved seller entity for post-transfer periods and then sent the seller to commercial collections. Their stated rationale is that the customer "called to cancel" months after a transfer they themselves consented to. Documentation provided multiple times has not been acknowledged.

What problems is the product solving and how is that benefiting you? Pest control operations management — when nothing about your business structure is changing.

Recommendations to others considering the product: Read your contract's transfer and termination clauses carefully. Get any business-structure change confirmed in writing by WorkWave's legal/billing team, not just sales. Don't rely on their Transfer Request form alone to actually update their billing system. Review collected by and hosted on G2.com.

I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we use best pac daily and it is a great tool. I find that it is very easy to use as well and doesn't take too long to learn the website. Review collected by and hosted on G2.com.

I do not dislike anything about PestPac by workwave. Review collected by and hosted on G2.com.

I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and managing customer information is seamless. Review collected by and hosted on G2.com.

The only thing I would request is that PestPac by Workwave make integrations a more seamless process. Review collected by and hosted on G2.com.

I like the user-friendly experience of PestPac. I enjoy utilzing many of the features for learning the system, such as "Help for this Page." Review collected by and hosted on G2.com.

I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly admist workflows. Review collected by and hosted on G2.com.

Not much anymore. Lots of issues with getting the information you actually need out of their system. Review collected by and hosted on G2.com.

They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 million profit. They are corporate thieves. Same as the Felon 47. Review collected by and hosted on G2.com.

Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. Review collected by and hosted on G2.com.

At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. Review collected by and hosted on G2.com.

I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! Review collected by and hosted on G2.com.

I think I dislike not one thing about pestpac! Review collected by and hosted on G2.com.

I feel that PestPac is pretty user friendly and easy to navigate even for someone with not a lot of experience. Review collected by and hosted on G2.com.

The issues with billing and time it takes to have issues resolved. Review collected by and hosted on G2.com.

As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. Review collected by and hosted on G2.com.

I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. Review collected by and hosted on G2.com.

What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. Review collected by and hosted on G2.com.

What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. Review collected by and hosted on G2.com.