--- title: PestPac by WorkWave Reviews meta_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 132 scale: '5' date_modified: '2026-08-10' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # PestPac by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 132 ## About PestPac by WorkWave PestPac by WorkWave is pest control software built specifically for pest control companies — from single-location owner-operators to national enterprises managing multiple branches. More than 65 of PCT Magazine's Top 100 pest control companies run their businesses on PestPac, and operators who use the platform grow 55% faster on average. Unlike general field service software adapted for pest control, PestPac is purpose-built for the industry. That means features like WDO termite inspection reporting, integrated pest management (IPM) workflows, multi-unit building management, chemical tracking, and regulatory compliance tools are built in from the ground up — not bolted on as afterthoughts. PestPac gives office teams a single platform to manage scheduling, dispatch, customer accounts, billing, invoicing, and accounting. Smart scheduling and route optimization tools automatically sequence technician stops to reduce drive time and fit more jobs per day — with no per-route fee. Advanced reporting and business analytics give managers visibility into performance, productivity, and revenue trends without digging through spreadsheets. In the field, PestPac's mobile app keeps technicians connected at every job. Techs can view job details, update service records, capture customer signatures, complete digital inspection forms, track materials used, and collect payments — all from their phone or tablet. Real-time sync between field and office eliminates the back-and-forth that slows down operations and creates errors. PestPac also includes built-in tools to attract and retain customers: a self-service customer portal, automated appointment reminders and follow-up communications, lead management, eCommerce, and marketing automation for email drip campaigns. The platform integrates with print and digital marketing services, making it a true end-to-end growth platform for pest control businesses. PestPac offers three tiers — Small Business, Professional, and Enterprise — so companies only pay for what they need. Enterprise users get multi-branch management, API integrations, auditor reports, and advanced business analytics through Wavelytics, PestPac's built-in decision intelligence tool. For pest control companies looking to out-sell, out-service, and out-perform the competition, PestPac is the platform built to get them there. ## PestPac by WorkWave Pros & Cons **What users like:** - Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. (4 reviews) - Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. (4 reviews) - Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. (2 reviews) - Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. (1 reviews) - Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. (1 reviews) - Users praise the **excellent customer support** from PestPac, facilitating effective communication and enhancing their overall experience. (1 reviews) - Users appreciate the **user-friendly interface** of PestPac, enabling seamless management of reports and customer information. (1 reviews) - Navigation Ease (1 reviews) - Reporting (1 reviews) - Reporting Features (1 reviews) **What users dislike:** - Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. (2 reviews) - Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. (1 reviews) - Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. (1 reviews) - Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. (1 reviews) - Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. (1 reviews) - Poor Navigation (1 reviews) - Poor Support (1 reviews) - Pricing Issues (1 reviews) ## PestPac by WorkWave Reviews ### 1. In-Depth Reporting and Detailed IPM Service Reports That Show Customers Real Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about PestPac by WorkWave?** I like how in depth the reporting is and how detailed the service reports can be with the IPM feature. It heps our customers understand what their service involved and they see the value in the services rendered. **What do you dislike about PestPac by WorkWave?** The one thing I can note that I dont like about PestPac is the setup process when you are a new comapny. In specific, the materials are quite tedious and take a long time to add. This can be solved by them having an import feature so you can do many materials at one time. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pestpac has been continuously improving their software. There is not any current problems I can note currently. ### 2. PestPac Boosted Our Efficiency, Profitability, and Customer Focus **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about PestPac by WorkWave?** PestPac helps us do more. We’re more efficient, more profitable, and more attentive to customer needs. Overall, it’s helped us improve across the board—more of everything that matters. **What do you dislike about PestPac by WorkWave?** There are so many settings that it’s hard to fine-tune everything perfectly without help from experienced users/service agents. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pestpac allows us to schedule jobs for customers more efficiently and effectively, which leads to happier customers and faster payment turnarounds. ### 3. Pest Pac is a great and effective site to coordinate the week on a schedule. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn B. | customer services representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about PestPac by WorkWave?** I like that it is easy to make a schedule for the week and not to many steps that you have to go through to get to what you want to do, At our job, we use best pac daily and it is a great tool. I find that it is very easy to use as well and doesn't take too long to learn the website. **What do you dislike about PestPac by WorkWave?** I do not dislike anything about PestPac by workwave. **What problems is PestPac by WorkWave solving and how is that benefiting you?** PestPac helps the work week to be more efficient. It helps you to find a specific location fast and is easy to schedule. **Official Response from Elena Havard:** > Thank you for sharing your experience with PestPac. We are so happy you are finding success with our product! -WorkWave ### 4. My honest review of PestPac by WorkWave **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha M. | Digital Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about PestPac by WorkWave?** I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and managing customer information is seamless. **What do you dislike about PestPac by WorkWave?** The only thing I would request is that PestPac by Workwave make integrations a more seamless process. **What problems is PestPac by WorkWave solving and how is that benefiting you?** PestPac is making route management more efficient for our company. **Official Response from Elena Havard:** > Hello and thank you so much for taking the time to leave this positive review of PestPac by WorkWave! We are so happy to be a valuable partner to you and your business. -WorkWave ### 5. Great User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie S. | Admin, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about PestPac by WorkWave?** I like the user-friendly experience of PestPac. I enjoy utilzing many of the features for learning the system, such as "Help for this Page." **What do you dislike about PestPac by WorkWave?** I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly admist workflows. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Showing us the data of service **Official Response from Elena Havard:** > Hi Natalie - thank you for your feedback on PestPac! We have taken note of your comments and passed them along to the team. We are so happy to be a positive partner to you and your business! -WorkWave ### 6. I have always had good results and helpful people. **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia F. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about PestPac by WorkWave?** Pest Pac is always growing to get better. I have been using Pest Pac since 2003 and have seen it grown into what it is today. Very ease to use and the Customer Service is always very helpful and pleasant to deal within. I normally get an answer within 24 to 48 hours. We use Pest Pac each day and working to add more features. We have just started using the Bundle and it is great, also looking forward to working in Sales Center after the first of the year. **What do you dislike about PestPac by WorkWave?** At the moment the only downfall I see is the new password restrictions. 16 digits is too many. I would like to see it changed back to 8 to 12 digits as a password. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are having issues with Lead Management, but the engineering department has been on top of it to fix the problem. **Official Response from Elena Havard:** > Hello - thank you so much for sharing your experience with PestPac. We have made note of your comments and are so happy you are finding success with our product. -WorkWave ### 7. Phenomenal **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Customer Service Representative, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about PestPac by WorkWave?** I love the ease that helps me commincate with my customers about their account I am able to explain 99 percent of everything to my customers witht he Guidance from PESTPAC. I get great customer support. I am able to use everything in pest pac every single time with ease such as when needing accomedations with billing, or cancellations, or tasking to get a task done. I use pest pac 5 days a week for 8 hours a day. this makes my job so much better to do! **What do you dislike about PestPac by WorkWave?** I think I dislike not one thing about pestpac! **What problems is PestPac by WorkWave solving and how is that benefiting you?** Any questions with Billing, Canceling and activating account. I am about to task to other employees and work as a team. Provide customer informtaion with their account when authorized. **Official Response from Elena Havard:** > Thank you for your positive feedback, Samantha! We're so happy to be a positive partner to you and your company! -WorkWave ### 8. Long Time Happy User **Rating:** 4.5/5.0 stars **Reviewed by:** Lane Z. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about PestPac by WorkWave?** As an Operations Manager, I need to be able to look at my team and their status at anytime of the day. The pestpac calendar is dependable and very easy to work with. Its editable and i have yet to see a software have a better calendar than Pestpac. Also, the mobile app is very dependable. **What do you dislike about PestPac by WorkWave?** I feel like the there could be a better forms module or help from workwave in creating customer forms. Better templates that allow it to be used by smaller companies who dont have subject matter experts in form creation. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pestpac has always worked on its communication modules and the communication center is a huge advantage. Customers love to text. **Official Response from Elena Havard:** > Thank you for your review, Lane. We've taken note of your comments and have passed along to your PestPac team. We are so happy you are finding success with our product. - WorkWave ### 9. Vons view **Rating:** 5.0/5.0 stars **Reviewed by:** Von F. | Commercial Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about PestPac by WorkWave?** What I find most helpful is being able to see everything now, before the font was in bad colors and small text hard to read, it is more user friendly now. **What do you dislike about PestPac by WorkWave?** What I dislike the most about pestpac is that it sometimes does not credit the invoice you are trying to credit it but it makes an additional invoice and puts the balance as a credit. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Its is allowing me to keep track of what invoices are outstanding so I can collect on money owed. **Official Response from Elena Havard:** > Thank you for your feedback, Von. We are so happy you are finding success with our product. -WorkWave ### 10. powerful, user friendly, versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel V. | Technical Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about PestPac by WorkWave?** - quick and easy to use, allowing automatic reports right after service to customer. Data and trend analysys for charts and our audit and quarterly reports. Adding as many pictures as needed when creating reccos (conditions) for client to follow up. **What do you dislike about PestPac by WorkWave?** Open recomendations or conditions' pictures are not automatically included each service following a condition creation. We need to remeber to select the circle of the attachment to resend it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** doing easy trend analysis allowing us to deliver precise, good audit reports. **Official Response from Elena Havard:** > Hello - thank you so much for your positive feedback. We are so happy you are finding success with PestPac and have passed along your comments so we can continue to be a valuable partner to your business. -WorkWave ### 11. I love the PP app. **Rating:** 5.0/5.0 stars **Reviewed by:** Martha G. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about PestPac by WorkWave?** I like everything about it. I dont have anything negative to say. **What do you dislike about PestPac by WorkWave?** that it slows down and the delay really slows down the progress. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I am not sure what parts are being problematic but I havent had any so I dont think this can be answered. **Official Response from Elena Havard:** > Hi Martha - thank you for your feedback on PestPac! We have taken note of your comments, and are thrilled to be a positive partner to you and your company! -WorkWave ### 12. Elevating Excellence: Going Beyond the Standard with the Industry Titans! **Rating:** 4.5/5.0 stars **Reviewed by:** Tom D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Overall it is the most complete software for all phases of the pest management industry. From routing residential routes to maintaining detailed records for food processing plants. **What do you dislike about PestPac by WorkWave?** My biggest complaint with Pestpac is the CRM aspect of it. It's extremely frustrating to have to copy and paste email messages to customers accounts. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Regarding our companies current issues they are working on resolving credit card processing issues. Three years ago we started with monthly payments for our customers and it has skyrocketed. Unfortunately processing the credit cards has an issue that PestPac is working on now. **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 13. Pest pac review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Pest park has a great features for your business and being able to report and do what needs to be done to individualize your experience per client. they're always more than happy to help. Every time I've reached out to Work wave I've gotten the answers that I need to help with my current issues. **What do you dislike about PestPac by WorkWave?** Some things we can't make sense of. I've gotten all my answers taken care of but that's not the case for most people and I think that would be the downfall. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Sales center was figured out and now we can track our numbers better **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 14. Easy access to everything you need **Rating:** 4.5/5.0 stars **Reviewed by:** Marina M. | Invitation Creation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about PestPac by WorkWave?** I use PestPac everyday and in my opinion what's most helpful to my position is the report pulling. It makes it so much easier to send inovices to customers. Customer support has been very helpful when its needed. **What do you dislike about PestPac by WorkWave?** At times, it can be a bit slow, but it usually picks back up within a couple minutes. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I haven't noticed many problems with PestPac that directly affect my position. **Official Response from Elena Havard:** > Thank you for your positive and constructive review, Marina. We always appreciate feedback so we can continue improving our software to better serve your business! -WorkWave ### 15. We are very happy with PestPac by WorkWave. **Rating:** 5.0/5.0 stars **Reviewed by:** George P. | CEO - Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** One of the best thing about using PestPac is using their scheduling features, especially the Service Set-Ups for Re-occuring services. We have been able to create custom service set-ups for seasonal pests like Mosquitoes and Yearly Termite Renewals. PestPac has many reports to use for measuring services, technician production, receiveables, these are just a few to mention. **What do you dislike about PestPac by WorkWave?** PestPac has come far with using their updated Route Optimimazation. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Route Optimaization and Scheduling Features are extremely important to our day to day operations. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with Route Optimization and Scheduling and hope our products continue to bring you success. Please continue to share your feedback so we can ensure WorkWave continues to be the best partner for your business. Thank you! - WorkWave ### 16. Successful Bootcamp **Rating:** 4.5/5.0 stars **Reviewed by:** Cathy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PestPac by WorkWave?** Enjoyed todays bootcamp at Beyond Servive 2024. Learnt new things that I didn't know about in PestPac even though been using it for 16 years! **What do you dislike about PestPac by WorkWave?** Sometimes there is not an easy way to do something...takes too many steps to get something done **What problems is PestPac by WorkWave solving and how is that benefiting you?** Like the automation set up for customer notifications **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac and the UC Bootcamp! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave ### 17. Great Platform, Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** I am a daily user of PestPac and would highly reccommend it Anyone looking for an easily workable and easily understandable platform, this is it User friendly Help for this page is an amazing feature that really helps users get familiar with the platform **What do you dislike about PestPac by WorkWave?** There are currently no downsides to using PestPac in my opinion. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It is making billing out our customers quick and easy, which means our company is getting streamlined in the accounting department **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success! - WorkWave ### 18. PestPac is great overrall, but there is some lack of automation and accuracy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** The abundance of tools and how they integrate with each other. The report generating that is available. Easy to use and navigate in general. **What do you dislike about PestPac by WorkWave?** Best Fit is not accurate 100% of the time. My team and I often have to go back and look at an appointment before offering it through Best Fit to make sure that it makes sense. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Automation. Gathering feedback through this conferecnce to address problems and inefficiencies to help make meaningful change. **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave ### 19. Love Pestpac’s navigation into the future of service **Rating:** 4.5/5.0 stars **Reviewed by:** Kerri K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** Pestpac has done a wonderful job of listening to its users and making necessary changes! **What do you dislike about PestPac by WorkWave?** It sometimes takes a while to get a response from support when issues arise. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Housing all customer communication in one place **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave ### 20. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Sara D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** User friendly. Easy to train new staff. Notifies you if errors in set ups. Support **What do you dislike about PestPac by WorkWave?** Not always informed of new functions in detail **What problems is PestPac by WorkWave solving and how is that benefiting you?** BA and report writer **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. -WorkWave ### 21. I love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Matt T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PestPac by WorkWave?** The PEOPLE! Great employees & attendees for sure **What do you dislike about PestPac by WorkWave?** Pest Pac by workwave's blessing and curse is that it is so flexible **What problems is PestPac by WorkWave solving and how is that benefiting you?** Scheduling, reporting and Sales! **Official Response from Elena Havard:** > Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave ### 22. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Josh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about PestPac by WorkWave?** PestPac has helped us from the first day we opened. It allows us to run the reports we need and become more effecient in the office and field. **What do you dislike about PestPac by WorkWave?** No big dislikes besides everything being an upsell, which I do understand. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Efficiency **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. - WorkWave ### 23. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Robert T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about PestPac by WorkWave?** Routing op is awesome. Commercial modals work well. Love communication center. **What do you dislike about PestPac by WorkWave?** Cost can be high. I thought the conversion was tough. **What problems is PestPac by WorkWave solving and how is that benefiting you?** All the features I had issues with I got answered quickly. Only negative is I have had multiple people tell me different things. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success.- WorkWave ### 24. SMOOTH & EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Susan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** RUNNING REPORTS, SCHEDULING, JUST IF YOU USE PESTPAC TO ITS FULLIEST, IT DOES SO MUCH **What do you dislike about PestPac by WorkWave?** THAT IF YOU PUT CUSTOMER INFO IN, IF YOU NEED TO LOOK UP YOU HAVE TO PUT IT THE SAME WAY **What problems is PestPac by WorkWave solving and how is that benefiting you?** PESTPAC KEEPS EVERY THIG RUNNIG SMOOTH **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to be the best partner for your business. Thank you! - WorkWave ### 25. Everything you need to run a pest business. **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** Easily the most comprehensive software to run your business. **What do you dislike about PestPac by WorkWave?** Route optimization didn't work as expected. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The Communication Center is an extremely beneficial solution for confirming appointments and reaching customers. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success.-WorkWave ### 26. Great Database **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about PestPac by WorkWave?** Pestpac has been great for our company. We are able to use it for both termite and pest control which makes it very convenient. It is also very helpful that we are able to process credit cards and ach payments as well. We have tried several different programs and Pestpac by far has been the best. **What do you dislike about PestPac by WorkWave?** The few downside of Pestpac is not being able to integrate the customers directly into Quickbooks for the billing portion. The search engine can also be glitchy as it doesn't always pull up the customers. **What problems is PestPac by WorkWave solving and how is that benefiting you?** None for us at the moment. **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to be the best partner for your business. Thank you! - WorkWave ### 27. Wonderful software and wonderful people **Rating:** 4.5/5.0 stars **Reviewed by:** Mylissa R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about PestPac by WorkWave?** I have used PestPac for over 13 years with small companies and corporations. This software is easy to use. This software can be utilized as minimally or as in-depth as you choose. **What do you dislike about PestPac by WorkWave?** I feel that for reporting, all fields in the location, service setups and/or bill to's should be searchable. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The main issues are lack of route efficiency. With Route Op/Best-fit, this is a major help. Also communication center has been a fantastic asset. Now we don't have to have separate applications for two way texting. **Official Response from Kaitlyn McCully:** > Hi Mylissa - Thank you for your review, we are so glad you've found success with our software all these years! ### 28. Great operating system **Rating:** 4.5/5.0 stars **Reviewed by:** Brent T. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about PestPac by WorkWave?** We like the flexibility of the programming. Mobile application is very user friendly **What do you dislike about PestPac by WorkWave?** Every module is an upgrade with additional pricing involved **What problems is PestPac by WorkWave solving and how is that benefiting you?** GPS integration, scheduling automation **Official Response from Elena Havard:** > Thank you for your review, Brent. We're so happy to hear PestPac is benefitting your company! - WorkWave ### 29. Every time I have had to contact PestPac via phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about PestPac by WorkWave?** When working with Customer Service for accounts receivable issues they have been great **What do you dislike about PestPac by WorkWave?** Least helpful thing is the wait time when calling in for an issue. **What problems is PestPac by WorkWave solving and how is that benefiting you?** When we transitioned to this platform the carry over had a few issues with monies on account and they were instrumental in assisting with the monies and how to apply them **Official Response from Elena Havard:** > Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success. We've made note of your issue and are working to make sure WorkWave continues to adapt to be your best partner. Thank you! - WorkWave ### 30. PestPac is easily formed into what your company needs **Rating:** 5.0/5.0 stars **Reviewed by:** Ali B. | accounts manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about PestPac by WorkWave?** I love being able to create reports in the report gallery, so I don't have to remember all the options every time; it does it for me. We've used PestPac for the at least the last 7 years. Back then, it was a littler confusing to learn, but I feel its very user friendly nowadays. **What do you dislike about PestPac by WorkWave?** The only complaint I have is visual. I would like to be able to change the color scheme in the settings like we used to be able to. Some days my eyes just don't work as well as others, and the colors are hard to see. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Pest Pac does everything for us, from Sales all the way to Payments. Start to Finish. Lead Management helps us get our agreements signed and entered; we wouldn't accomplish anything without that. **Official Response from Elena Havard:** > Hi Ali - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave ### 31. Everything you need in one neat package **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2022 **What do you like best about PestPac by WorkWave?** I find the consolidation of everything in one place very valuable. Being able to view appointments, contracts, GPS information and having a helpful answering service, that is really more like an extension of the office than an answering service, is something that you just can't find elsewhere. In addition to all of that, customer service is extremely accessible and helpful. **What do you dislike about PestPac by WorkWave?** I wouldn't say I dislike much of anything. I would love for there to be more ability to build out different user experiences, For example, if we could tailor our view of pestpac to our needs versus what a different company may need. There is a great deal of personalization now, but more would be amazing. This, again, isn't really a dislike, just more of a perfect world wish. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Easy communication with customers is a big part of how PestPac helps us. With Slingshot, call ahead and the customer portal, there are so many efficient ways to communicate with out customers and PestPac is consistently working to improve and expand those communication avenues. **Official Response from Elena Havard:** > Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave ### 32. Sad We Left **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about PestPac by WorkWave?** Their scheduling tool was the best we've used! **What do you dislike about PestPac by WorkWave?** The price point was the biggest factor and their lack of automation! **What problems is PestPac by WorkWave solving and how is that benefiting you?** This system was our first CRM and assisted us in maintaining customer accounts, reporting, and scheduling. **Official Response from Brittany Boyle:** > Hi Alex - Thank you for the 5 star review, we are so glad you found success with our software! ### 33. Good Scheduling Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about PestPac by WorkWave?** Pest Pac is great for creating and scheduling orders. Technicians get their routes created and can be viewed on a handheld device. The routing software efficiently creates monthly schedules. **What do you dislike about PestPac by WorkWave?** Pest pac is not as customizable as some other software, it is especially limited as a CRM (not that it claims to be a fully functional CRM) as compared to Salesforce. The report writer uses a not too common reporting engine (Exago?) that takes some getting used to. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Whenever we've had issues, customer and software support has done good job of getting those resolved for us. This helps us take care of our customers, especially their accounts payable departments! **Official Response from Elena Havard:** > Hi- we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave ### 34. Robust software, you will never outgrow... **Rating:** 5.0/5.0 stars **Reviewed by:** Daren H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** What we like best is that we can customize PestPac for how we run our business. They have always been able to assist us in setting up our scheduling, billing and reports for mosquito misting, seasonal services like cricket programs, one-time services with follow-ups and general pest and termite services. **What do you dislike about PestPac by WorkWave?** PestPac is a challenge to learn. They are so dynamic that they can work for any size business, and that is both fantastic while sometimes being a challenge. The cost of additional services (modules) gets expensive over time as our company grows. **Recommendations to others considering PestPac by WorkWave:** All systems have their strengths and weaknesses. We even started the process of changing systems, but the alternative system could not handle the multiples service frenquencies we had at the time. We have found when we have challenges, doubling down on training gets us where we need to be. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Collections management, going paperless, customer portal API capabilities, "Forms", (digital agreements for design to customers) and strong reports and dashboards have kept us on the cutting edge of our industry. **Official Response from Elena Havard:** > Thank you so much for your detailed review! We are happy you are finding value with our solutions. ### 35. great user friendly program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about PestPac by WorkWave?** Lots of different ways to schedule appointments. Prints lots of reports with excellent data. Easy to track products, time spent, value of services, etc. **What do you dislike about PestPac by WorkWave?** I wish it was easier to duplicate appointments. Like if a customer needs a follow-up 4 days in a row or 3 customers all need the same type of appointment, it would be great if there was a way to make multiples of the same appointment. **What problems is PestPac by WorkWave solving and how is that benefiting you?** It's helping with efficient routing and missed work. **Official Response from Elena Havard:** > Hello! Thank you so much for taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Your feedback is much appreciated! -WorkWave ### 36. Quick and easy to learn and apply **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge P. | Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about PestPac by WorkWave?** Best Fit and quick scheduler are the best use **What do you dislike about PestPac by WorkWave?** Lagging at times and takes longer than usual at times **What problems is PestPac by WorkWave solving and how is that benefiting you?** access for tech to see all customer phone numbers on devices **Official Response from Elena Havard:** > Hi Jorge - we appreciate you taking the time to leave this review. We are so happy you are finding success with our product and have passed along your notes and suggestions to the team. Thank you! -WorkWave ### 37. Everything you need one place **Rating:** 4.5/5.0 stars **Reviewed by:** alex p. | INSULATION MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about PestPac by WorkWave?** It's all there information reports customer database appointments **What do you dislike about PestPac by WorkWave?** Sometimes difficult to navigate when looking for specific reports **What problems is PestPac by WorkWave solving and how is that benefiting you?** It solves all of our pest control needs in one program **Official Response from Elena Havard:** > Hi Alex - thanks so much for this great review. We're so happy you're finding success with our products and have made notes of all of your comments. Thank you! -WorkWave ### 38. All the tools a pest control company needs in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. | Associate Certified Entomologist , Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about PestPac by WorkWave?** It has everything a PMP could need. From sales management to service notes. It even works with other apps for navigation purposes **What do you dislike about PestPac by WorkWave?** I dislike the fact that pestpac office and pestpac mobile aren't more integrated **What problems is PestPac by WorkWave solving and how is that benefiting you?** Scheduling, service notes, material usage reports. **Official Response from Elena Havard:** > Hi Alexander - thank you so much for this great review. We are so happy you are finding success with our product! - WorkWave ### 39. Scheduler **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy A. | Master Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** Pestpac is an incredible tool- its helpful when you are scheduling with distance, keeping your technicians in an area. It helps to keep structure to an area and cut the cost for the company with structure. **What do you dislike about PestPac by WorkWave?** I can't think of anything right off that is disappointing about PestPac- I enjoy it and love teaching my coworkers how to use it. **Recommendations to others considering PestPac by WorkWave:** The benefits are incredible. Pestpac houses all of your business needs if you use all the functions that it has. It allows us to keep our technicians in the field prepared for the work they are doing - keeps the billing in check, the reports are endless, giving credits are simplified, distances from job to job is easy, ensuring all of our business is in one place has been extremely helpful across the board. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are keeping better records,better billing is in place- instead of paper- Pestpac has helped minimize loss of revenue. We have realized how Pestpac has helped track our technicians through the GPS- it helps us guide them to their jobs when we can see the street view—sending invoices through email - checking growth at a glance- and knowing where we need to increase staff. Pestpac has allowed us to better use our time and develop more of a system than what we had years ago. **Official Response from Brittany Boyle:** > Hi Wendy - Thank you for your feedback! We are so happy to hear you are finding success with our software. ### 40. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** The absolute ease of running payments. We have gone from spending 2+ hours a day to completing our daily payments within minutes. The processed/decline notifications make this an outstanding product. We are no longer waiting for a pending status and can confirm with our bank accounts right away that the balances match. **What do you dislike about PestPac by WorkWave?** That an ACH payment made online gets processed as a CHECK. If this could be processed within a credit card batch as an ACH and not a check, we could free up some monitoring of the batches release and allow newer employees the freedom to release batches. Honestly, this is not a big deal but a slightly annoying feature. **Recommendations to others considering PestPac by WorkWave:** Making changes when processing such sensitive information can be a big jump. Still, when the customer service is top-notch, the product is integrative, and the features are easy to use, there is no second thought. This product continues to prove to be the best. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Many problems are solved. We have opened up and bridged the gap for our clients in viewing their accounts and service history vs. payment history. No longer are we needed to assist in making payments or answering payment questions constantly. Everything is genuinely streamlined and has a quick and satisfying result. Running reports and finding the charge source when entered incorrectly is also much more accessible than ever. A trainee can learn the process for payments and their reports in 1 week rather than several months as with previous products. **Official Response from Brittany Boyle:** > Hi Emily - We are so glad you are finding success with our software. Thank you for the feedback and for the review! ### 41. The software does everything I need to operate smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** April N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** All the different features. The most helpful feature is daily scheduling. I appreciate all features.i use billing and scheduling **What do you dislike about PestPac by WorkWave?** Nothing I can think of. It has Ineed Nothing is missing **What problems is PestPac by WorkWave solving and how is that benefiting you?** Solving the Issue of customers not being serviced. Benefits of a smooth operation. And more productive. **Official Response from Elena Havard:** > Thank you very much for this review and we're very happy you're finding success with our product! ### 42. Easy to navigate and detailed reporting abilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Tricia F. | Administrative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about PestPac by WorkWave?** The ability to pull reports with such detail. **What do you dislike about PestPac by WorkWave?** The organization on how to locate certain features for account management and company setup. **Recommendations to others considering PestPac by WorkWave:** It is great for pulling detailed reporting. Customer assistance is prompt and always ensightful. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Customer accounts, routing, billing; all for pest control business. **Official Response from Elena Havard:** > Hi Tricia - thank you for this review! Glad you are finding value with our products and please reach out to our customer service lines if you continue to have any questions on the features in our product. ### 43. PestPac Does it All **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about PestPac by WorkWave?** Customer service is very knowledgeable & responsive. Very supportive, creative & addresses all the aspects of pest control. **What do you dislike about PestPac by WorkWave?** So much to learn, many layers and facets. Onboarding could be more in-depth. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Payment are a real benefit. Creating accounts is easy, and tracking customers' needs are a breeze. **Official Response from Brittany Boyle:** > Hi Elizabeth - Thank you for your review and feedback! ### 44. Smooth Day to Day Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about PestPac by WorkWave?** Ease of which you can move from task to task. Ability to pull up a customer from different applications. **What do you dislike about PestPac by WorkWave?** There are not enough learning tutorials. **Recommendations to others considering PestPac by WorkWave:** Don't over think it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Customer challenges and billing errors. Smooth transitions to and from the separate task. **Official Response from Elena Havard:** > Hi Jean - thank you for your review! We are thrilled you are finding value in our product. ### 45. Really knowledgeable team that are usually able to assist on the spot... **Rating:** 4.5/5.0 stars **Reviewed by:** Howard W. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** The program is really intuitive and user-friendly - also there is always loads of new applications to learn. **What do you dislike about PestPac by WorkWave?** The price of each product - our monthly bill has climbed each year! **What problems is PestPac by WorkWave solving and how is that benefiting you?** The merchant payment option is excellent. **Official Response from Brittany Boyle:** > Hi Howard - Thank you for your helpful feedback and for your review! ### 46. Route OP is the MOST efficient product out there for a service company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about PestPac by WorkWave?** Rout Op, The support, Reporting is easy. Everything we use works. **What do you dislike about PestPac by WorkWave?** Sales Center that is it. Sometimes support is not as helpful as FB page. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Route OP!!!! Mobile so many others **Official Response from Brittany Boyle:** > Thank you for your feedback and for your review! ### 47. Amazing format for Appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Angela F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about PestPac by WorkWave?** I like that all of my appointments, payment processing, and contacts are all in the same system. Not only that, but I can create marketing lists, generate marketing emails, pull reviews, and send reviews from this system. Each file can have a credit card saved on it and shows the individual services each customer has previously received. It is an EXCELLENT tool to keep track of your business. I also love that I can see when my technicians open and close out of each of their jobs. **What do you dislike about PestPac by WorkWave?** I do not like the fact that the server crashes pretty often. They do website maintenance A LOT, so that can really affect booking customers. When the server crashes I have no way of checking my schedule or seeing which technicians are available. **Recommendations to others considering PestPac by WorkWave:** I would tell them to use the service, because they will be able to easily track all of the information they have. You can keep track of commission, payments, scheduling, and contact information with ease. **What problems is PestPac by WorkWave solving and how is that benefiting you?** I have realized that I can see when my technicians are working on a job and when they are getting close to finishing. I have the ability to run as many trucks as I need on the app, and can assign each job to a person's mobile version of this software. The mobile version indicates where the technician needs to go and what tools to bring. It is nice not having to print paper copies of the jobs they need to go to. ### 48. PestPac Rules! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about PestPac by WorkWave?** I love how easy PestPac is to use. The interface is very friendly and the entire program is easy to navigate. **What do you dislike about PestPac by WorkWave?** There is nothing that I dislike about Pestpac. It is easy to use. **Recommendations to others considering PestPac by WorkWave:** I would say that the initial investment for this software is initially expensive but totally worth it. Pestpac is the leading supplier of pest control management software. The program is easy to sure on desktop, ipad or on mobile devices. **What problems is PestPac by WorkWave solving and how is that benefiting you?** We are using pestpac for customer input and account management, billing and scheduling. Pestpac offers one stop pest account management. The software is customizable to your company's needs. ### 49. Workwave is a great software for the pest control industry. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about PestPac by WorkWave?** The Simplicity of the software is awesome. **What do you dislike about PestPac by WorkWave?** The Route manager is very complicated to use I believe. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Using sales leads and scheduling appointments is simple and easy. ### 50. Great Software and Company **Rating:** 4.5/5.0 stars **Reviewed by:** Marin A. | Director of Marketing & Business Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about PestPac by WorkWave?** I love the fact that they focus so much time and effort in to educating their customers. PestPac University goes above and beyond to make sure their clients are set up for success. **What do you dislike about PestPac by WorkWave?** We are always "the first people to report that issue". I feel like maybe our company pushes this software to its limits more than other people, because we seem to run in to a lot of walls and get that response. Lately the issues have been mounting up and I believe they may be getting in over their heads with all the extra modules they're trying to add on. **Recommendations to others considering PestPac by WorkWave:** Don't be fooled by how easy they make it look in the demos. I remember when we were thinking about switching and in every demo it seemed like life was just going to be SO much easier and streamlined, but in reality the person demoing the product has been using it for years and years and that's how long it will take to understand the ins and outs. I've compared it with other pest control softwares out there now and realize that it is NOT user friendly at all. They have a long way to go on that. Things like making lists of customers to send an email to, requires a ton of time. **What problems is PestPac by WorkWave solving and how is that benefiting you?** The biggest problem that PestPac has resolved for us is being able to go paperless with our service agreements. The Lead Management module has given us a much more streamlined approach to the sales process. The Marketing module has allowed us to track our email communications with our clients better. ## PestPac by WorkWave Discussions - [What does data migration look like when switching to PestPac from another pest control software?](https://www.g2.com/discussions/what-does-data-migration-look-like-when-switching-to-pestpac-from-another-pest-control-software) - 1 comment, 1 upvote - [Does PestPac support state-specific regulatory reporting and termite compliance documentation?](https://www.g2.com/discussions/does-pestpac-support-state-specific-regulatory-reporting-and-termite-compliance-documentation) - 1 comment, 1 upvote - [What does implementation look like when switching to PestPac, and how long does it typically take to get fully up and running?](https://www.g2.com/discussions/what-does-implementation-look-like-when-switching-to-pestpac-and-how-long-does-it-typically-take-to-get-fully-up-and-running) - 1 comment, 1 upvote - [Does PestPac's mobile app work offline, and what can technicians do from it in the field?](https://www.g2.com/discussions/does-pestpac-s-mobile-app-work-offline-and-what-can-technicians-do-from-it-in-the-field) - 1 comment, 1 upvote - [What should pest control companies look for in route optimization software, and how does PestPac approach it?](https://www.g2.com/discussions/what-should-pest-control-companies-look-for-in-route-optimization-software-and-how-does-pestpac-approach-it) - 1 comment, 1 upvote - [View PestPac by WorkWave pricing details and edition comparison](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A38%3A23+-0500&secure%5Bsession_id%5D=257fab21-f567-4a17-9e6a-66e8241543d5&secure%5Btoken%5D=4228f279638c3fa8e124842ede5c0dfb6846a514f63020f0741de95806f2fa89&format=llm_user) ## PestPac by WorkWave Integrations - [Applause](https://www.g2.com/products/applause/reviews) - [Cinch Marketing Automation](https://www.g2.com/products/cinch-marketing-automation/reviews) - [Smarter Launch](https://www.g2.com/products/smarter-launch/reviews) ## PestPac by WorkWave Features **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Generative AI** - AI Text Summarization - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Natural Language Interaction **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top PestPac by WorkWave Alternatives - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)