PestPac by WorkWave Reviews & Product Details

PestPac’s customer support is available through chat, email, phone, and community support, which makes it convenient to report issues or ask questions across multiple channels. The software is tailored to pest control companies and is widely used in the industry, which can also make the selling process easier if you’re looking to offload your company. Review collected by and hosted on G2.com.

The downsides to using PestPac vary depending on your role within the software. In my opinion, the UI isn’t intuitive, which makes it difficult—at best—to resolve issues independently. Although there are many integrations available, some basic functionality is only accessible through add-ons, which limits the software’s day-to-day usefulness.

For example, while you can add chemicals to a specific service order, there’s no way to cost out material usage for a given job. This makes cost management within the software extremely difficult. Additionally, there is no direct integration with QuickBooks, a commonly used finance software, so finance-based decision-making within PestPac is limited. Review collected by and hosted on G2.com.

I find PestPac by WorkWave to be really user-friendly once you get the hang of the basics. I like that I can export almost any report and find out anything I want to know based on the data put into the system. The best fit scheduling is particularly beneficial as it helps us not have to rely on route numbers and technician names, and it can automatically assign ZIP codes. The exporting features and data importing processes are great, especially when we're purchasing new businesses since it's easy to export all of their customer data for a mass upload. Also, the routing, scheduling, and reporting tools are valuable for us. Review collected by and hosted on G2.com.

I definitely think that PestPac by WorkWave can improve mapping and automatically routing specific areas. When we have condensed areas, it's unfortunate that we have to rely on maps to see exactly where technicians are assigned to, rather than having something that we could zone on the back end to specific routes. Also, the initial setup of PestPac was difficult. Review collected by and hosted on G2.com.

Feature depth is real. PestPac was built for pest control and it shows in routing, scheduling, and the mobile workflow. For an operator running a single steady business with no anticipated changes, the platform does most of what it claims. Review collected by and hosted on G2.com.

WorkWave's billing operations do not honor their own executed Transfer Request form. Our predecessor business was acquired in early 2025 and we used WorkWave's official tri-party Transfer Request — signed by buyer, seller, and consented to in writing by WorkWave — to transfer all rights, obligations, and data into the buyer's existing WorkWave account. The buyer's account is paid in full and current. WorkWave nonetheless continued to invoice the dissolved seller entity for post-transfer periods and then sent the seller to commercial collections. Their stated rationale is that the customer "called to cancel" months after a transfer they themselves consented to. Documentation provided multiple times has not been acknowledged.

What problems is the product solving and how is that benefiting you? Pest control operations management — when nothing about your business structure is changing.

Recommendations to others considering the product: Read your contract's transfer and termination clauses carefully. Get any business-structure change confirmed in writing by WorkWave's legal/billing team, not just sales. Don't rely on their Transfer Request form alone to actually update their billing system. Review collected by and hosted on G2.com.

I like how in depth the reporting is and how detailed the service reports can be with the IPM feature. It heps our customers understand what their service involved and they see the value in the services rendered. Review collected by and hosted on G2.com.

The one thing I can note that I dont like about PestPac is the setup process when you are a new comapny. In specific, the materials are quite tedious and take a long time to add. This can be solved by them having an import feature so you can do many materials at one time. Review collected by and hosted on G2.com.

It's consistent and I'm used to using it now, which makes it easier to navigate. Review collected by and hosted on G2.com.

It’s not very intuitive; several functions seem hidden or hard to figure out without prior knowledge. I wish there were a knowledge base that explains how to use the different functions properly, along with a searchable option to find what I need. Review collected by and hosted on G2.com.

PestPac helps us do more. We’re more efficient, more profitable, and more attentive to customer needs. Overall, it’s helped us improve across the board—more of everything that matters. Review collected by and hosted on G2.com.

There are so many settings that it’s hard to fine-tune everything perfectly without help from experienced users/service agents. Review collected by and hosted on G2.com.

It has simple UI, even to new users it's not hard to learn. Review collected by and hosted on G2.com.

Some of the scheduling, or routing, can be a bit layered and confusing, but I do like how customizable it can be. Sometimes I get a bit overwhelmed when trying to make a report. Review collected by and hosted on G2.com.

I like that it is easy to make a schedule for the week and not too many steps that you have to go through to get to what you want to do. At our job, we use Pest Pac daily and it is a great tool. I find that it is very easy to use as well and doesn't take too long to learn the website. Review collected by and hosted on G2.com.

I do not dislike anything about PestPac by WorkWave. Review collected by and hosted on G2.com.

I like that PestPac by WorkWave is user friendly and I can find most of everything I need right at my fingertips. Pulling reports, updating users, and managing customer information is seamless. Review collected by and hosted on G2.com.

The only thing I would request is that PestPac by Workwave make integrations a more seamless process. Review collected by and hosted on G2.com.

I like the user-friendly experience of PestPac. I enjoy utilizing many of the features for learning the system, such as "Help for this Page." Review collected by and hosted on G2.com.

I dislike the recent changes made without notice of what is happening in real-time. Fields have changed positioning, formatting, color and functionality. Reports have moved without notification of change, such as the Appointment List. I dislike that PestPac logs me out constantly amidst workflows. Review collected by and hosted on G2.com.