--- title: PestPac by WorkWave Reviews meta_title: 'PestPac by WorkWave Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how PestPac by WorkWave works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 132 scale: '5' date_modified: '2026-08-13' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # PestPac by WorkWave Reviews **Vendor:** WorkWave **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 132 ## About PestPac by WorkWave PestPac by WorkWave is pest control software built specifically for pest control companies — from single-location owner-operators to national enterprises managing multiple branches. More than 65 of PCT Magazine's Top 100 pest control companies run their businesses on PestPac, and operators who use the platform grow 55% faster on average. Unlike general field service software adapted for pest control, PestPac is purpose-built for the industry. That means features like WDO termite inspection reporting, integrated pest management (IPM) workflows, multi-unit building management, chemical tracking, and regulatory compliance tools are built in from the ground up — not bolted on as afterthoughts. PestPac gives office teams a single platform to manage scheduling, dispatch, customer accounts, billing, invoicing, and accounting. Smart scheduling and route optimization tools automatically sequence technician stops to reduce drive time and fit more jobs per day — with no per-route fee. Advanced reporting and business analytics give managers visibility into performance, productivity, and revenue trends without digging through spreadsheets. In the field, PestPac's mobile app keeps technicians connected at every job. Techs can view job details, update service records, capture customer signatures, complete digital inspection forms, track materials used, and collect payments — all from their phone or tablet. Real-time sync between field and office eliminates the back-and-forth that slows down operations and creates errors. PestPac also includes built-in tools to attract and retain customers: a self-service customer portal, automated appointment reminders and follow-up communications, lead management, eCommerce, and marketing automation for email drip campaigns. The platform integrates with print and digital marketing services, making it a true end-to-end growth platform for pest control businesses. PestPac offers three tiers — Small Business, Professional, and Enterprise — so companies only pay for what they need. Enterprise users get multi-branch management, API integrations, auditor reports, and advanced business analytics through Wavelytics, PestPac's built-in decision intelligence tool. For pest control companies looking to out-sell, out-service, and out-perform the competition, PestPac is the platform built to get them there. ## PestPac by WorkWave Pros & Cons **What users like:** - Users appreciate the **ease of use** of PestPac, making scheduling and customer communication effortless and efficient. (4 reviews) - Users appreciate the **user-friendly interface** of PestPac, finding it easy to navigate and efficient for daily tasks. (4 reviews) - Users enjoy the **simple use** of PestPac, enhancing scheduling, communication, and overall efficiency in their daily tasks. (2 reviews) - Users appreciate the **user-friendly client management** of PestPac, allowing seamless access to reports and customer information. (1 reviews) - Users appreciate the **ease of communication** with customers, enhancing support and overall satisfaction with PestPac. (1 reviews) - Users praise the **excellent customer support** from PestPac, facilitating effective communication and enhancing their overall experience. (1 reviews) - Users appreciate the **user-friendly interface** of PestPac, enabling seamless management of reports and customer information. (1 reviews) - Navigation Ease (1 reviews) - Reporting (1 reviews) - Reporting Features (1 reviews) **What users dislike:** - Users report **billing issues** and delays in resolving problems, leading to frustration with PestPac's support for small businesses. (2 reviews) - Users request a more **seamless integration process** for PestPac by WorkWave to enhance overall usability. (1 reviews) - Users request that PestPac by WorkWave improve **integration issues** for a more seamless experience with the software. (1 reviews) - Users report frustrating **payment issues** , particularly delays in billing and slow resolution times for problems. (1 reviews) - Users express frustration with **poor customer support** , feeling mistreated and unsupported by PestPac when facing issues. (1 reviews) - Poor Navigation (1 reviews) - Poor Support (1 reviews) - Pricing Issues (1 reviews) ## PestPac by WorkWave Reviews ### 1. General Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Steven H. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about PestPac by WorkWave?** Feature depth is real. PestPac was built for pest control and it shows in routing, scheduling, and the mobile workflow. For an operator running a single steady business with no anticipated changes, the platform does most of what it claims. **What do you dislike about PestPac by WorkWave?** WorkWave's billing operations do not honor their own executed Transfer Request form. Our predecessor business was acquired in early 2025 and we used WorkWave's official tri-party Transfer Request — signed by buyer, seller, and consented to in writing by WorkWave — to transfer all rights, obligations, and data into the buyer's existing WorkWave account. The buyer's account is paid in full and current. WorkWave nonetheless continued to invoice the dissolved seller entity for post-transfer periods and then sent the seller to commercial collections. Their stated rationale is that the customer "called to cancel" months after a transfer they themselves consented to. Documentation provided multiple times has not been acknowledged. What problems is the product solving and how is that benefiting you? Pest control operations management — when nothing about your business structure is changing. Recommendations to others considering the product: Read your contract's transfer and termination clauses carefully. Get any business-structure change confirmed in writing by WorkWave's legal/billing team, not just sales. Don't rely on their Transfer Request form alone to actually update their billing system. **What problems is PestPac by WorkWave solving and how is that benefiting you?** Not many that you can't find on other service programs. ### 2. Hater of small business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about PestPac by WorkWave?** Not much anymore. Lots of issues with getting the information you actually need out of their system. **What do you dislike about PestPac by WorkWave?** They steal from their customers by withholding payments and refuse to support small businesses when their struggling. Yet, this corporation makes $400 million profit. They are corporate thieves. Same as the Felon 47. **What problems is PestPac by WorkWave solving and how is that benefiting you?** They steal money from the small businesses they supposedly support. They arecorporate thieves. **Official Response from Elena Havard:** > We appreciate your feedback and have taken all of your comments to our product teams. We encourage you to contact Support at (800) 762-0301 for any and all urgent issues. Thank you! - WorkWave ### 3. Great product. Dismal support unless you pay more for support sessions then the product itself. **Rating:** 1.0/5.0 stars **Reviewed by:** Thomas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about PestPac by WorkWave?** The logistic program works well. Trying to learn (pay) for all the sessions will break the bank. **What do you dislike about PestPac by WorkWave?** It is clear that the support team derives their income from the sessions for which you pay. Because of this dynamic, you are bled slowly for each tutorial. You are hooked for the "come back." **What problems is PestPac by WorkWave solving and how is that benefiting you?** Logistics **Official Response from Brittany Boyle:** > Hi Thomas - Thank you for sharing your feedback with us, I will pass it along to the team to take into consideration as our customer's experience is always one of our top priorities. ### 4. PestPac! Horribly old program! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2020 **What do you like best about PestPac by WorkWave?** Fast loading while in the app. But that’s about it. **What do you dislike about PestPac by WorkWave?** Can’t text from contact in app Can’t copy in paste in app Work disappeared after being completed You can not search a customer if you have already completed their service for the month. Billing does not fit standard mailing envelopes. The list could go on. Decade old system. **Recommendations to others considering PestPac by WorkWave:** Don’t do it. **What problems is PestPac by WorkWave solving and how is that benefiting you?** None. Just causing headaches at this point. ### 5. Watch the Gotcha. **Rating:** 0.0/5.0 stars **Reviewed by:** Sheila M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2020 **What do you like best about PestPac by WorkWave?** Mobile app works. Everything else needs to be updated. **What do you dislike about PestPac by WorkWave?** I have been with Pest Pac for 12 years. Pest Pac has an antiquated software system. They have not updated there core software in some time. They ignore problems such as sales reports being inaccurate. Lead management not working most of the time. Their support is horrible. You have to spend your time updating the person on how their software works then the only answer seems to be make a support case about the problem and it will be a cold day in hell waiting for an answer. And then you have to create another Pest Pac work around for the problem they will not fix. They nickel and dime you to death. Each module they charge for. Then when you go to cancel you have a different cancel date for each module and they will charge you for the rest of the contract on each module. **Recommendations to others considering PestPac by WorkWave:** Don't use this antiquated software provider. There are more modern and less expensive software in the market place today. **What problems is PestPac by WorkWave solving and how is that benefiting you?** They do have the ability to work in a mobile device. They do not have the ability to get a contract signed in the field. Even though when they brought out lead management they said that ability would be there in 6 months. Three years and waiting. Could not wait any longer for them to make the much needed updates to their core product. So cancelled service. ### 6. Conversion nightmare at our expense **Rating:** 0.0/5.0 stars **Reviewed by:** Scott-Roz M. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about PestPac by WorkWave?** Apple friendly and mobile when we can use **What do you dislike about PestPac by WorkWave?** Going between 2 programs for months now is stressful to no end. Paying for both entering in both. All due to new Girl tried doing conversion **What problems is PestPac by WorkWave solving and how is that benefiting you?** Can reevaluate after ability to use fully ## PestPac by WorkWave Discussions - [What does data migration look like when switching to PestPac from another pest control software?](https://www.g2.com/discussions/what-does-data-migration-look-like-when-switching-to-pestpac-from-another-pest-control-software) - 1 comment, 1 upvote - [Does PestPac support state-specific regulatory reporting and termite compliance documentation?](https://www.g2.com/discussions/does-pestpac-support-state-specific-regulatory-reporting-and-termite-compliance-documentation) - 1 comment, 1 upvote - [What does implementation look like when switching to PestPac, and how long does it typically take to get fully up and running?](https://www.g2.com/discussions/what-does-implementation-look-like-when-switching-to-pestpac-and-how-long-does-it-typically-take-to-get-fully-up-and-running) - 1 comment, 1 upvote - [Does PestPac's mobile app work offline, and what can technicians do from it in the field?](https://www.g2.com/discussions/does-pestpac-s-mobile-app-work-offline-and-what-can-technicians-do-from-it-in-the-field) - 1 comment, 1 upvote - [What should pest control companies look for in route optimization software, and how does PestPac approach it?](https://www.g2.com/discussions/what-should-pest-control-companies-look-for-in-route-optimization-software-and-how-does-pestpac-approach-it) - 1 comment, 1 upvote - [View PestPac by WorkWave pricing details and edition comparison](https://www.g2.com/products/pestpac-by-workwave/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A12%3A08+-0500&secure%5Bsession_id%5D=6a960701-3866-4fae-9f12-822d126c1c7b&secure%5Btoken%5D=8eb9271435f52e21850aba47ee7eee7fcd2685840a1af55c76b6a2252577cd6b&format=llm_user) ## PestPac by WorkWave Integrations - [Applause](https://www.g2.com/products/applause/reviews) - [Cinch Marketing Automation](https://www.g2.com/products/cinch-marketing-automation/reviews) - [Smarter Launch](https://www.g2.com/products/smarter-launch/reviews) ## PestPac by WorkWave Features **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Generative AI** - AI Text Summarization - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Natural Language Interaction **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top PestPac by WorkWave Alternatives - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) - 4.4/5.0 (266 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)