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Workday HCM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Workday HCM, enhancing collaboration and customization for better workflows. (117 mentions)
Users appreciate the intuitive UI and real-time reporting of Workday HCM, which streamline HR processes effectively. (42 mentions)
Users value the customizable business process configurations of Workday HCM, enhancing efficiency and user experience greatly. (42 mentions)
Users value the comprehensive features of Workday HCM, enabling tailored processes and centralized management for enhanced efficiency. (41 mentions)
Users appreciate the intuitive UI and real-time reporting in Workday HCM, streamlining HR processes effectively. (41 mentions)
Users find the poor interface design of Workday HCM complicates navigation, leading to frustration and inefficiency. (38 mentions)
Users find Workday HCM not user-friendly, citing complexity, rigidity, and frustrating limitations in AI features and reporting. (36 mentions)
Users find the learning curve steep for Workday HCM, complicating onboarding and efficient usage of the platform. (33 mentions)
Users find limited customization in Workday HCM frustrating, hindering the ability to tailor processes effectively. (31 mentions)
Users struggle with navigation difficulty, often facing too many clicks and hard-to-find payroll reports. (25 mentions)

5 Pros or Advantages of Workday HCM

5 Cons or Disadvantages of Workday HCM

Workday HCM Reviews (2,501)

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Workday HCM Reviews (2,501)

View 7 Video Reviews
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Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Centralized HR Data and Highly Configurable Employee Processes"
5/5
What do you like best about Workday HCM?

It enables all HR functions to access the data they need in a consistent, organized way, while centralizing employee processes in one place. The level of configurability is also crucial, since it allows organizations to tailor the system to fit what they need. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

Most employees still strongly dislike the user experience. The worker profile feels pretty limited when it comes to customization, and the homepage is very weak. For example, BambooHR is a much smaller, less robust system, but our employees missed it a lot when we switched to Workday because it was easier to use, had a cleaner UI, and let them access what they needed without confusion. Review collected by and hosted on G2.com.

Princess M.
PM
Princess M.
Enterprise (> 1000 emp.)
"User-Friendly HR Platform That Keeps Operations Running Smoothly"
4/5
What do you like best about Workday HCM?

I love that Workday HCM is very user friendly. Compared with Oracle, PeopleSoft, and other software I’ve used, it’s the most user friendly, and it’s easier for our partners and employees to navigate and do their daily tasks. I can create documents with notes to guide our partners, and I can do that with my voice. Workday Help is my favorite feature because it gives our partners somewhere to open tickets and ask for solutions, including for project management. I also found the initial setup pretty easy with help from a consultant, and we’re now self-sufficient without an AMS team helping us configure things. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

I feel like Workday Help could use some tweaks. Review collected by and hosted on G2.com.

Melbin S.
MS
Melbin S.
Talent Acquisition Operations
Enterprise (> 1000 emp.)
"Easy Navigation and Automation, Despite Setup and Sync Challenges"
3/5
What do you like best about Workday HCM?

I like the connectivity in Workday HCM, how easily I can navigate it while still maintaining compliance, and that processing things in HCM saves us time. I also appreciate the scheduled records and built-in automation. We don’t have to do everything manually, and things move to different teams in HR. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

Changes to an employee profile in Workday HCM don’t always carry over to the recruiting profile when needed. For example, when a candidate is moved to hire, the duty changes in HCM but not in recruiting, which creates a little disconnect and some small hygiene issues. Setup took us some time, and we’re still working on improvements, modifications, and integrations. Review collected by and hosted on G2.com.

Nishanth S.
NS
Nishanth S.
Workday Architect Manager
Enterprise (> 1000 emp.)
"Streamlines Core HR Workflows, but Data Sharing Needs Work"
4.5/5
What do you like best about Workday HCM?

I love the business process features, especially onboarding from the offer letter onward. They’re a useful foundation of HCM for all employees. We use costing allocations, business processes, and pretty much all the functionalities. I also like that Workday HCM simplifies things around supervisory organizations and company-to-company call center issues. I’m glad Workday is bringing in AI engines that take care of a lot of the work, and I’m proud to be a Workday person and happy to implement its HCM features. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

I find it tricky to share data between companies in a multi-tenant setup. I’d like better options for moving data without having to run a bunch of reports. The reporting schedules from managers through the hierarchy to directors need to be more user-friendly, and I’d like recruiting and HCM information in one place instead of collecting it from different places. Setup is also a little tricky with new acquisitions, though once we finish an acquisition, we’re good. Review collected by and hosted on G2.com.

Pradeep B.
PB
Pradeep B.
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Workday HCM: Flexible, Unified Platform That Simplifies HR"
5/5
What do you like best about Workday HCM?

What I like most about Workday HCM is its flexibility, unified platform, and continuous innovation. Having worked with enterprise HR systems for many years, I appreciate how Workday simplifies complex HR processes while allowing organizations to adapt to changing business needs.

One of its biggest strengths is bringing core HCM, recruiting, talent, compensation, and other HR functions together in a single ecosystem. This improves data consistency, efficiency, and the overall employee experience.

From a technical perspective, I particularly enjoy Workday’s integration capabilities, configurable business processes, and opportunities for automation. These features allow us to solve real business challenges without relying heavily on custom development.

I’m also excited about Workday’s growing focus on AI, intelligent automation, and workforce analytics. I believe these innovations will transform how HR teams operate and make better decisions.

Ultimately, I enjoy working with technology that continuously evolves and delivers meaningful value to employees and organizations. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

What I like most about Workday HCM is its flexibility, unified platform, and continuous innovation. Having worked with enterprise HR systems for many years, I appreciate how Workday simplifies complex HR processes while allowing organizations to adapt to changing business needs.

One of its biggest strengths is bringing core HCM, recruiting, talent, compensation, and other HR functions together in a single ecosystem. This improves data consistency, efficiency, and the overall employee experience.

From a technical perspective, I particularly enjoy Workday’s integration capabilities, configurable business processes, and opportunities for automation. These features allow us to solve real business challenges without relying heavily on custom development.

I’m also excited about Workday’s growing focus on AI, intelligent automation, and workforce analytics. I believe these innovations will transform how HR teams operate and make better decisions.

Ultimately, I enjoy working with technology that continuously evolves and delivers meaningful value to employees and organizations. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Highly Configurable and Innovative, but a Steep Learning Curve requiring High Maintenance"
4/5
What do you like best about Workday HCM?

Workday is highly configurable, which allows companies to scale across a broad range of HR functions as their needs evolve. Its object-oriented setup also makes it easy to click into and drill down on objects, so you can navigate quickly and move around the system without getting lost. Workday is clearly invested in innovation and continues to update the platform and expand its capabilities. Overall, the breadth and depth of features is genuinely impressive. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

There’s a steep learning curve, sometimes even for tasks that feel like they should be fairly straightforward. The system’s complexity and interdependencies are a double-edged sword: they’re great for customization and scaling, but they can also make the platform difficult to maintain, troubleshoot, or enhance. Running it effectively takes significant resources and specialized expertise. Implementation, in particular, can be quite complicated and very time-consuming. Review collected by and hosted on G2.com.

JR
Jason R.
Mid-Market (51-1000 emp.)
"Intuitive, Configurable HR Platform—Recruiting Could Improve"
5/5
What do you like best about Workday HCM?

I like that Workday HCM streamlines processes across the employee lifecycle. It’s very intuitive and easy for me to use and configure as an administrator. I appreciate how easy it is to configure and the options for improving processes. I also enjoy the power of one: all organizations use the same platform, but we can use it differently. I use the community and conferences to explore how others are leveraging Workday and how we can incorporate some of their ideas. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

I think some processes could use additional improvements. The recruiting business process is usually a pain point for our recruiters, who feel it lacks functionality compared with dedicated recruiting systems. Initial setup was a typical new-user pain point, though the team bought into the software over time. Review collected by and hosted on G2.com.

Stephanie M.
SM
Stephanie M.
Director of Legal Claims and Litigation
Enterprise (> 1000 emp.)
"Easy, Flexible Reporting—But Costly for Nonprofits"
5/5
What do you like best about Workday HCM?

I can easily run reports and gather time-sensitive data quickly. I like Workday HCM’s easy user interface and being able to create custom reports and modify them as needed for business needs. When I respond to litigation or risk requests, I can pull the reports I need and get the data in a timely manner in an easy-to-read export. Workday HCM is also more flexible for us, with the agility to access information quickly and report as needed. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

I don’t know that I have anything that doesn’t work well for me. The biggest issue is the cost of keeping Workday HCM, and I’d like to see a more competitive rate for nonprofits. I think there should be different pricing for the flex credits we’re going to have to use more and more. I also think our contract deserves a renewal review period so we can adjust our base MSA, since we’ve added several additional SKUs since we first implemented HCM. Review collected by and hosted on G2.com.

Jennifer E.
JE
Jennifer E.
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"HCM & Data Analyst"
5/5
What do you like best about Workday HCM?

Centralized, reliable HR data that serves as a strong system of record. Flexible reporting with calculated fields and dashboards that make it easier to analyze information. Configurable business processes and security settings to match different needs. Solid automation and integration capabilities that help streamline workflows. Overall, it supports continuous improvement and enables more data-driven decisions. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

Complex configuration and troubleshooting are a recurring challenge. There’s a steep learning curve, especially when it comes to advanced reporting. Error messages also don’t always make it clear what the root cause is, which can slow down resolution. Even small changes can lead to unintended downstream impacts, so it often feels risky to adjust anything without extensive testing. On top of that, the documentation and the process of finding the best solution can be difficult and time-consuming. Review collected by and hosted on G2.com.

NG
Nancy G.
Enterprise (> 1000 emp.)
"Powerful One-System Workday with Flexible Calculated Fields"
5/5
What do you like best about Workday HCM?

The Power to connect so many different components. After my company merged with another company and we moved to a different system. It was that 4 year span that made me really understand and appreciate the one firm one system methodology within Workday. We are now back and I could not be happier. I personally love the calculated fields because I've never had a situation that I couldn't present what my team needed. I look forward to connecting my firm systems. Review collected by and hosted on G2.com.

What do you dislike about Workday HCM?

We have people having trouble with the BPs.. I believe that there are things that can help but its a process getting the teams to agree. Review collected by and hosted on G2.com.