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Wisp by Apex42 Reviews & Product Details

Enable the ultimate hybrid workplace by managing both free address and assigned seating management in one software. Wisp the solution of choice organizations who want to make data-informed decisions, embrace a nimble approach, and are driven to activate the workplace and those who use it. By combining floor plans and occupancy data, Wisp provides real estate and facilities teams with the tools and metrics they need to optimize their workplace. Top features include: Space Management, Desk Reservations, QR Code Check-Ins, Move Management, Wayfinding, Scenario Planning, Floor Plan Management, Space Allocations, and Seating Plans. Wisp was built upon our client relationship philosophy: we build meaningful, long-standing client relationships by delivering value through insightful strategy and exceptional solutions. To meet new expectations, we are pushing the boundaries of technology by integrating physical and digital design to create fresh, connected experiences. We’re also unlocking data-driven insights with new tools and discovering hybrid ways to collaborate and unleash innovative solutions designed for the people who use them. Once Wisp is implemented, we continue to work with you as an ongoing service provider. A dedicated team of Wisp Advisors and CAD specialists is assigned to your account and works with your team to provide everything from strategic advisory services to day-to-day support for tactical needs—including drawing maintenance. Gensler is a global design and planning firm with 49 locations across Asia, Europe, Australia, the Middle East, and the Americas. From startups to Fortune 500s, we serve clients in nearly every industry, creating and supporting workplaces that are more inspiring, more resilient, and more impactful. Early on, we recognized that well managed space and occupancy data not only informs design but is necessary for effectively managing a real estate portfolio. In 1995, we put our stake in the ground and developed one of the first space management software platforms delivered with a Saas model, Wisp.

Seller

Apex42

Discussions

Wisp by Apex42 Community

Languages Supported

English

Overview by

Whitney Hegseth

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

25 months

View More Pricing Information

Top-Rated Alternatives

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Wisp by Apex42 Media

Wisp by Apex42 Demo - Desk Reservations Mobile Interface

Wisp enables flexibility in the workplace by supporting free address neighborhoods, desk reservations, check-ins, hot desk management, and hoteling with the features needed for an evolving workplace strategy.

Wisp by Apex42 Demo - Wayfinding Mobile Interface

In a hybrid environment, locating colleagues and meeting spaces is a unique challenge, yet collaboration and culture are still the backbone of many companies. To foster innovation and collaboration, employees must be able to find each other to work together. With Wisp, everyone in an organization...

Wisp by Apex42 Demo - QR Code Desk Check-In

QR codes are a great visual reminder for employees to book a desk when they arrive at the office.

Create unlimited seating scenarios to plan for your future state--including interactive stacking scenarios.

Wisp by Apex42 Demo - Blocking and Seating

Plan departmental blocking and seating, including free address neighborhoods.

Unlimited user licenses makes it possible for everyone in the organization to benefit from wayfinding. Locate colleagues, conference rooms, evacuation routes, life safety information, amenities, and more.

Wisp by Apex42 Reviews (40)

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Pam S.

Assistant Facilities Manager

Enterprise (> 1000 emp.)

8/5/2022

"Great program with knowledgeable support staff."

5/5

What do you like best about Wisp by Apex42?

Very user-friendly. Easy to add and remove occupants from the floor plans. Good for tracking special furniture such as sit-to-stand desks as well as cube and office port numbers for IT use. Makes it easy for WFH staff to view floor plans, reserve, check in and check out of Hoteling Stations when they need to work in the office.

Love the employee "SSO" (single sign-on) which uses employee 3-4 ID to automatically sign in without the need of a password to view floor plans and reserve a Hoteling Cube. Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

The system doesn't automatically delete users from the system that are no longer coming over on the import and we have to do that manually. These are normally colleagues that are no longer employed with our company. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Pam, thank you so much for the great feedback! It's wonderful to hear that Wisp has been so user-friendly, especially for your remote staff. Your concerns with automation around deleting users from the system will be passed along to the correct team. Please let us know if we can ever be of assistance!

Ben J.

Senior Facilities Manager

Mid-Market (51-1000 emp.)

8/22/2022

"Space Management 101"

5/5

What do you like best about Wisp by Apex42?

I like that Wisp is easy to use and easy to promote to my co-associate users. Wisp is our go-to place for all things related to our corporate facility. It helps my team and I stay organized. Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

We use Wisp heavily to help us manage our Service Requests. It would be nice to have a mobile app that could be used in the field. It would also be nice to be able to access Service request history from the Service Request menu versus generating archival data reports. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Ben, thank you for your rating and review! We're so glad to hear that Wisp keeps you and your team organized. We'll pass along your request about the mobile app with service request functionality to our development team. We look forward to our continued partnership! Please don't hesitate to reach out if you need anything further.

Benjamin I.

Facilities Program Manager

Enterprise (> 1000 emp.)

8/15/2022

"WISP a great tool for our workplace"

5/5

What do you like best about Wisp by Apex42?

The colorizers, floorplan layout, and the icons. I like the flow of the quick requests and appreciate the scenarios. Still learning the software but overall I have to say it works well and provides the needed function that we are looking for. Thank you. Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

Only issue is turnaround on tickets sometimes. Wish there was a way to prioritize the tickets. With immediate, normal, or low priority. I have some that need to be completed quickly, others are just preferences so they can take a few weeks. I know some would potentially abuse this but in my case I would only need to immediate some from time to time. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Benjamin, we’re so pleased to hear that Wisp has been a daily asset to manage your information. I will pass along your suggestion about the prioritization of tickets to our development team. In the meantime, don’t hesitate to reach out if there’s anything we can help you with.

Verified User in Defense & Space

Enterprise (> 1000 emp.)

8/4/2022

"Love Wisp!"

5/5

What do you like best about Wisp by Apex42?

Takes complex and the to exceptionally simple to navigate and use. A number of default reports available. Very legible format. Support team is FANTASTIC. Joe Gleason and the CAD team made implementation a breeze to navigate with our internal stakeholders. Every Wisp support member we've worked with is very knowledgable about the software, its capabilities, and how to get us the best utility out of and visibility into the data we're seeking. Wisp has transformed our ability to make data-driven decisions on space. Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

Truthfully, I haven't noticed any challenges so far. Can't wait to see what other functionality might be implemented over time - perhaps occupant entries might become linkable in some of the other views (i.e. the Directory)? Love what we've seen so far! Review collected by and hosted on G2.com.

What problems is Wisp by Apex42 solving and how is that benefiting you?

We have greater visibility into where our workforce is sitting and a realistic view into available seating/square footage. Getting our floor plans up to date and in place has been huge and we're able to leverage that with Wisp's desk reservation tool so that our remote/flex employees can reserve desk space with ease when they have a need to come on site. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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We're delighted to hear that your experience with Wisp has been so positive. We hope our software continues to serve your needs in the future, and please feel free to reach out if we can ever be of assistance!

Daniel G.

Relocation Director

Enterprise (> 1000 emp.)

6/27/2022

"Space management for Philadelphia Department of Public Health"

5/5

What do you like best about Wisp by Apex42?

The link between staff names and their locations that are automatic in the software. The software provides a complete list for the department that doesn't exist elsewhere since City employees and contractor employees are separated. The software is also easy to update periodically to keep the space use up to date. Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

Some of the rules for input discourage input to the database. Certain words and scenarios are blocked by the software which are not logical. Review collected by and hosted on G2.com.

Recommendations to others considering Wisp by Apex42:

Compare ease of updates and ease of obtaining plans and maps of used space, WISP is very user friendly Review collected by and hosted on G2.com.

What problems is Wisp by Apex42 solving and how is that benefiting you?

Providing space for employees and planning for future expansion or consolidation, whichever is required. It also provides frontline managers with a complete snapshot of how their space is being used at that moment. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Daniel, thank you for your review. Keeping your space up to date and compiling a comprehensive list of the department sounds like a major win. However, it concerns us that Wisp is missing some functions you need, we are forwarding this to our development team. In the meantime, don't hesitate to reach out if there is anything we can help you with!

Kathy H.

Event Coordinator

Enterprise (> 1000 emp.)

6/15/2022

"WISP makes worklife easier"

4.5/5

What do you like best about Wisp by Apex42?

I schedule all moves, adds, vacates on our campus and wisp request system makes it much easier to monitor and maintain all events in one place

i also appreciate the ease of adding and subtracting the items that we use to make it more user friendly

it's also nice to be able to see the floor plans and pull reports whenever needed Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

from my use - i wish i was able to customize easier - but i get that some of the items need to be turned on and aren't included in the standard package or are add ons Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Kathy, thank you for your rating and review! We appreciate having you as a Wisp customer and will pass along your suggestions to our development team. Please don't hesitate to reach out if you need anything further.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/30/2022

"Great Customer Service"

3.5/5

What do you like best about Wisp by Apex42?

Amazing Customer Sevice

Our account contact is always willing and ready to help us solution

Good system of record for space and individuals

Ease of use Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

Scenario building has limited functionality -can't work on multiple floors, when moving someone to another floor must remove them from current floor and add to new

Inability to book multiple days for reservations

Admin experience - lots of back and forth with keyboard/mouse, inability to tab thru fields on certain screens

Lack of innovation - system has basically been the same since I started 10 years ago with very few changes Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Thank you for your review! We will pass along your suggestions to our development team. You are a valued Wisp customer and we look forward to our continued partnership. Please don't hesitate to reach out if you need anything further.

Jeanee T.

Project Manager

Enterprise (> 1000 emp.)

8/9/2022

"WISP| Gensler has exceeded my expectations!"

5/5

What do you like best about Wisp by Apex42?

The staff is extremely pleasant and helpful and they get the job done! The online platform WISP is very easy to use and the staff is always there whenever I have any questions! It is great to have a platform that can be tailored to our needs! Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

I have nothing bad to say about Gensler or WISP! Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Jeanee, thank you for your positive feedback. We’re so pleased to learn that Wisp is a great addition to manage your space. We strive to deliver the highest level of customer service, please let us know if you need anything from our team. Thank you!

Maggie F.

Office Administrator

Enterprise (> 1000 emp.)

8/9/2022

"Great tool for visitor desk tracking"

5/5

What do you like best about Wisp by Apex42?

It is extremely user friendly. I find that I am often able to figure things out completely on my own, and I love that you can change the floorplan view depending on what you need via the layers function. Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

I think it would be quicker to have a homepage section where you can customize it/pin what you want to see, so that it shows up as soon as you log in and not have to go through a ton of clicks to get there. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Maggie, we’re so pleased to hear that Wisp has been user-friendly and customizable for you. Our development team is currently working towards different functionalities, so I will pass along your suggestion about pinning the homepage section. In the meantime, don’t hesitate to reach out if there’s anything we can help you with.

Joe J.

Facility and Security Specialist

Mid-Market (51-1000 emp.)

8/3/2022

"Great Product and Great Customer Service"

5/5

What do you like best about Wisp by Apex42?

Wisp is great! The system is so simple to use. From implementation to rolling out of the system, it has been such a great experience working the Wisp/Gensler team. Whenever we need support, Wisp is there. As for our account manager, Joe Gleason, he is terrific with checking in, helping resolve issues in a timely manner and providing exceptional customer service. Thank you once again for a great product and great service! Review collected by and hosted on G2.com.

What do you dislike about Wisp by Apex42?

Everything is great. Our organization loves the system and how easy it is to use. Review collected by and hosted on G2.com.

Response from Averi Ahsmann of Wisp by Apex42

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Joe, thank you for sharing your thoughts with us. We’re so pleased to learn that Wisp is a great addition to your organization. We strive to deliver the highest level of customer service, and your Wisp Advisor will be thrilled with this review. Thank you!