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WebTMA Reviews & Product Details

WebTMA is a computerized maintenance management system (CMMS) and enterprise asset management (EAM) software solution that enables organizations to manage facility operations, asset performance, and maintenance workflows across single or multiple sites. It is designed for mid-size to large organizations in sectors, including healthcare, education, manufacturing, retail, and government. Built on more than 30 years of industry experience, TMA Systems’ product suite empowers facility leaders with real-time visibility, mobile access, and data-driven insights to improve maintenance planning and execution. Whether you're managing work orders, preventive maintenance, or asset lifecycles, WebTMA offers flexible tools that can be configured to match your organization’s structure, scale, and compliance needs. WebTMA is trusted by over 3,000 organizations and supports operations across 4.5 billion square feet of facility space. The platform combines scalable performance with proven implementation experience and long-term support from a dedicated, tenured services team. Key capabilities and benefits: Comprehensive Asset & Maintenance Management Manage the complete lifecycle of assets and oversee reactive, preventive, and predictive maintenance activities—all within one centralized platform. Mobile Workforce Enablement Give technicians real-time access to data, tasks, and updates in the field to boost responsiveness, productivity, and service quality. Automated Work Order Management Simplify request intake, assignment, tracking, and close-out with flexible workflows tailored to your organization’s needs. Smart Inventory & Procurement Control Optimize parts usage, inventory levels, and purchasing to reduce waste, prevent stockouts, and minimize downtime. Capital Planning & Data-Driven Reporting Leverage powerful reporting dashboards and analytics to support long-term planning, budgeting, and compliance initiatives. With WebTMA, facility teams gain the visibility and control to improve operational performance, extend asset life, and drive value for the organization.

Product Website

Seller

TMA Systems

Discussions

WebTMA Community

Languages Supported

English

Overview by

Sarah Esteverena

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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WebTMA Integrations

(4)

Verified by WebTMA

WebTMA Media

Turn data into decisions with our executive and role-based dashboards. With over 30 years in the CMMS industry, we have prioritized what matters most to facility leaders: real-time analytics, intuitive interface, and so much more.

At the heart of any facility leader's needs is a robust work order system. WebTMA simplifies and improves work order management saving you time and money while providing actionable insights.

Mobile flexibility cannot be overlooked. mobileTMA Go empowers technicians in the field. Ease-of-use cannot be overstated, this is an app your team will be excited to use.Sub-ledger

The power is at your fingertips. Whether it's completing a task, assigning a technician, posting labor or materials, or other tasks, WebTMA has been designed to reduce clicks to save you time while providing a robust product for detailed tracking.

Whether you are a small and growing business or an enterprise organization, WebTMA is the ideal solution. Our modular platform and open APIs allow you to pay only for what you need while offering nearly infinite integration options.

TMA Systems - UC23 Testimonials

WebTMA's User-Friendly Interface

Make Data-Driven Decisions with WebTMA

Official Downloads

(2)

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SaaS and On-Premise: Finding the Right Fit

Interactive Demo

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WebTMA Reviews (36)

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Verified User in Facilities Services

Enterprise (> 1000 emp.)

8/20/2025

"TMA Software"

4.5/5

What do you like best about WebTMA?

It is a great tool for all Facilities Management staff at Minnesota State University Mankato. It is easy to use for all staff. The customer service team is very helpful and quick to respond to any questions or concerns you have. When we implemented Web 7 it went smoothly with little disruption in service. Overall TMA is a great value for your money. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

More of the add-on's came with the initial program. Like fleet maintenance or custodial/room checks. Review collected by and hosted on G2.com.

Vernon M.

Data Management/System Analyst

Enterprise (> 1000 emp.)

9/5/2023

"I have been a customer since the last 80's --- and have enjoyed the experience!"

5/5

What do you like best about WebTMA?

Historically, I love how TMA listens to their users and adjusts their software to best meet their needs. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

No complaints. All complaints TMA has resolved. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

6/20/2025

"WebTMA is an expansive program for managing equipment, preventative maintenance, work orders, etc."

5/5

What do you like best about WebTMA?

WebTMA has a great number of options and features, reporting capabilities, trackers, and inspection tools. The mobile app capabilities are a big plus. Their customer service and client services are top notch. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

My biggest limitation for using WebTMA is that I didn't get formal training from the Admin before me. It is easy to learn with the tutorials and support is a good resource for assistance. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

9/17/2024

"V7 Is My First Experience with TMA as a Business-Side Administrator"

3/5

What do you like best about WebTMA?

Creating tickets is not complex. Straightforward and easy to track outcomes. I do like many of the features offered by the product. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clearly communicated - you get some API info, but no data models. Reporting within TMA is limited to window content and is not based on the datastores, this adds a layer of complexity and means Report Writer changes will often take longer. Moving TMA data into an onsite data warehouse is tricky, based on the intergation options you have. Tickets escalated to Engineering can take a VERY long time to reach resolution (months not weeks). There is NO testing to speak of before TMA places anything into production on the TMA side unless you consider the analyst or engineering doing a test on their laptop and stating it worked for them acceptable. There is no user testing catalog to leverage either - we asked for one when we upgraded to v7. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

Business Process efficiencies are improved when capabilities work as expected. There is a big learning curve when you move from v5 to v7...they are not at all alike. End Users and Administrators must learn many fundamental differences in behavior across v5 and v7 experiences. Because the underlying data models changed, much of what was delivered in v5 will look, feel, and operate differently in v7. Most of the capabilities in v7 are the same capabilities we leveraged in v5.

We did opt to try out the Key Module and we do not recommend adopting this until TMA has had time to work with us (as an early adopter) to clean it up and significantly improve its reliability and data integrity. Review collected by and hosted on G2.com.

Patrick O.

Enterprise (> 1000 emp.)

3/20/2024

"Incorporating and using WebTMA has been a very positive experience for district."

5/5

What do you like best about WebTMA?

Customer support for the product has been excellent over the years. The support team is often able to help resolve the issue in the initial contact. We have also had sales and support create customized features within the platform to meet our ongoing needs and use cases. Overall, the product was easy to initially implement with the assistance of TMASystems support team during the work order conversion process as well as helping with intergration with other interal systems. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The onboarding and familiarizing of new users to the WebTMA interface can be steep for some and it will require more time and training to understand all the features and capabilities. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

We use WebTMA to help solve two problems in our district. The first was to have a common platform for work orders between or Facilities and IT areas. The previous work order system did not meet many of the needs of our facilities area in preventitive maintenece, cost centers, and reporting. The second was the ability to consolidate different inventory systems into one product. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/21/2024

"TMA Database Administrator - 30 Years"

5/5

What do you like best about WebTMA?

The work request and work order modules of TMA are in daily use to assist us in supporting work needs for the Chapman community as well as providing management decisions for the running of the physical plant(s) of Chapman University. The PM program assists our supervisors with the maintainance of building equipment systems. The mobileTMA GO app is easily installed on the phones of our techs allowing them to electronically receive/manage work orders and labor while out in the field. The Materials Management module allows us to manage our parts stock room including the use of barcode technology. When needed, TMA customer technical support provides assistance until any interruptions in service are resolved. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

We are still in production on WebTMA 5 and are looking forward to moving to WebTMA 7. As a result, we have no dislikes about WebTMA but instead are looking forward to moving to the new WebTMA 7 platform. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

WebTMA provides tools which allow us to respond quickly to resolve needs as they happen. Some of those tools are listed below:

- iSD work requests are easily accessible and easy to use for those in the Chapman Community requiring assistance.

- The work order module allows us to respond to the Chapman community to resolve problems that have been reported through iSD as well as email and phone calls.

- The work order browse feature allows access to data to answer questions that might arise throughout each day. This feature also allows queries for work order statistical reporting to assist in management decisions, i.e. tracking of graffiti incidents, work orders received by a trade for a specified timeframe, etc.

- MyPage tabs are helping us in various ways by allowing managemenet of unscheduled work orders, processing of work requests, work order backlogs, status of protective equipment stock, as well as many other tracking needs. Review collected by and hosted on G2.com.

Pam L.

Enterprise (> 1000 emp.)

6/8/2023

"WebTMA for CMMS and Enterprise Asset Management"

5/5

What do you like best about WebTMA?

WebTMA is intuitive for the end-users, which helps minimize confusion for those who are not technically savvy. The support offered is adequate when needed, and customer support is exceptional. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The one thing about WebTMA which causes me concern is the companies' focus away from on-premise users. I know that hosted data has advantages, but many of us prefer to manage our data on location. They do support on-premise customers but are vocal about the disadvantages - from their perspective. Review collected by and hosted on G2.com.

Chris H.

TMA Administrator

Enterprise (> 1000 emp.)

7/19/2022

"Good vendor and good software and top notch support."

5/5

What do you like best about WebTMA?

The modular nature of the software. You only have to buy the parts you need. Easy to use and training new people is a smooth process.

The support people are excellent. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Some of the modules get complex and expensive. This is to be expected with complex solutions though. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

9/1/2023

"WEBTMA"

5/5

What do you like best about WebTMA?

TMA is a great program with advanced reporting. The personalized dashboards make the system user-friendly and a comprehensive data at your fingertips. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The learning curve for new admin users is high. However, they do have a help section for everything Review collected by and hosted on G2.com.

Rhonda T.

Facilities and Housing Coordinator

Mid-Market (51-1000 emp.)

7/14/2022

"Customer Since 2011"

5/5

What do you like best about WebTMA?

As a customer since 2011, we love using WebTMA. WebTMA is great in that it stores our work order history. The data is easily accessible to pull reports. I like the executive dashboard features that let you customize your views. I have all my shop's work orders displayed under my work control tab. We have our system hosted through TMA and we don't have to worry about data backups because TMA does it all for us. TMA's helpdesk has always been great at responding and solving any issue promptly. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

The only dislike I have is some of the report writing is difficult, but we are using WebTMA5 and I am waiting to upgrade to WebTMA 7. All my current issues will be resolved when we upgrade to the latest version. Review collected by and hosted on G2.com.

Recommendations to others considering WebTMA:

Give WebTMA a try when considering a new system. We love using it. Review collected by and hosted on G2.com.

What problems is WebTMA solving and how is that benefiting you?

WebTMA enables our organization to keep track of work orders across campus. The data that is stored helps us advocate for more funding to maintain the campus and the buildings. WebTMA makes it easy for us to input, track and look up work orders and purchase requisitions. Review collected by and hosted on G2.com.