WebTMA Reviews & Product Details

I like WebTMA because the UI is simple, straightforward, and customizable, making it very user-friendly. The reporting features allow us to track work, cost, and identify problem locations effectively. The ease of queries and dashboards is very streamlined, enabling us to work efficiently in a lean environment. The mobile app complements well, helping us assign work orders to technicians in the field and track work, cost, time, and parts. Review collected by and hosted on G2.com.

I find some of the interface elements in WebTMA problematic, mainly the certain menus that don't move or minimize. It can be frustrating that some search screens require you to type the exact wording instead of accepting keywords, which makes searching a hassle sometimes. The user permission settings can be confusing as they can override each other, and it takes time to understand how they interact. Also, I wish the selection menus were more flexible, as they are static and require me to memorize details or open a separate screen to review them. Review collected by and hosted on G2.com.

It is a great tool for all Facilities Management staff at Minnesota State University Mankato. It is easy to use for all staff. The customer service team is very helpful and quick to respond to any questions or concerns you have. When we implemented Web 7 it went smoothly with little disruption in service. Overall TMA is a great value for your money. Review collected by and hosted on G2.com.

More of the add-on's came with the initial program. Like fleet maintenance or custodial/room checks. Review collected by and hosted on G2.com.

WebTMA’s mobile capabilities have proven to be efficient and easy for technicians to use. It improves efficiency and saves time by eliminating paper. The barcode scanning for parts has also proven to be helpful. Review collected by and hosted on G2.com.

The reporting capabilities could be improved by adding graphs and a wider range of graphical reporting options. Review collected by and hosted on G2.com.

Being able to quickly find and track work orders. Review collected by and hosted on G2.com.

I haven't experienced any downsides of using WebTMA. Review collected by and hosted on G2.com.

Historically, I love how TMA listens to their users and adjusts their software to best meet their needs. Review collected by and hosted on G2.com.

No complaints. All complaints TMA has resolved. Review collected by and hosted on G2.com.

WebTMA has a great number of options and features, reporting capabilities, trackers, and inspection tools. The mobile app capabilities are a big plus. Their customer service and client services are top notch. Review collected by and hosted on G2.com.

My biggest limitation for using WebTMA is that I didn't get formal training from the Admin before me. It is easy to learn with the tutorials and support is a good resource for assistance. Review collected by and hosted on G2.com.

Creating tickets is not complex. Straightforward and easy to track outcomes. I do like many of the features offered by the product. Review collected by and hosted on G2.com.

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clearly communicated - you get some API info, but no data models. Reporting within TMA is limited to window content and is not based on the datastores, this adds a layer of complexity and means Report Writer changes will often take longer. Moving TMA data into an onsite data warehouse is tricky, based on the intergation options you have. Tickets escalated to Engineering can take a VERY long time to reach resolution (months not weeks). There is NO testing to speak of before TMA places anything into production on the TMA side unless you consider the analyst or engineering doing a test on their laptop and stating it worked for them acceptable. There is no user testing catalog to leverage either - we asked for one when we upgraded to v7. Review collected by and hosted on G2.com.

Customer support for the product has been excellent over the years. The support team is often able to help resolve the issue in the initial contact. We have also had sales and support create customized features within the platform to meet our ongoing needs and use cases. Overall, the product was easy to initially implement with the assistance of TMASystems support team during the work order conversion process as well as helping with intergration with other interal systems. Review collected by and hosted on G2.com.

The onboarding and familiarizing of new users to the WebTMA interface can be steep for some and it will require more time and training to understand all the features and capabilities. Review collected by and hosted on G2.com.

The work request and work order modules of TMA are in daily use to assist us in supporting work needs for the Chapman community as well as providing management decisions for the running of the physical plant(s) of Chapman University. The PM program assists our supervisors with the maintainance of building equipment systems. The mobileTMA GO app is easily installed on the phones of our techs allowing them to electronically receive/manage work orders and labor while out in the field. The Materials Management module allows us to manage our parts stock room including the use of barcode technology. When needed, TMA customer technical support provides assistance until any interruptions in service are resolved. Review collected by and hosted on G2.com.

We are still in production on WebTMA 5 and are looking forward to moving to WebTMA 7. As a result, we have no dislikes about WebTMA but instead are looking forward to moving to the new WebTMA 7 platform. Review collected by and hosted on G2.com.

WebTMA is intuitive for the end-users, which helps minimize confusion for those who are not technically savvy. The support offered is adequate when needed, and customer support is exceptional. Review collected by and hosted on G2.com.

The one thing about WebTMA which causes me concern is the companies' focus away from on-premise users. I know that hosted data has advantages, but many of us prefer to manage our data on location. They do support on-premise customers but are vocal about the disadvantages - from their perspective. Review collected by and hosted on G2.com.