--- title: Waystar Reviews meta_title: 'Waystar Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how Waystar works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 119 scale: '5' date_modified: '2026-08-04' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # Waystar Reviews **Vendor:** Waystar **Category:** [Revenue Cycle Management Software](https://www.g2.com/categories/revenue-cycle-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 119 ## About Waystar Waystar provides market-leading technology that simplifies and unifies the revenue cycle. Their cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds and brings more transparency to the patient financial experience. Waystar has been ranked Best in KLAS for the Claims & Clearinghouse segment every year since 2010, earned #1 rankings in Black Book™ surveys since 2012 and received the Frost & Sullivan North America Customer Value Leadership Award for ambulatory RCM services in 2019. The Waystar platform is used by more than 500,000 providers, 1,000 health systems and hospitals and 5,000 health plans and integrates with all major HIS and PM systems. For more information, visit waystar.com or follow @waystar on Twitter. ## Waystar Reviews ### 1. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Waystar?** I like Waystar for its easy log in and laso that it is very user friendly. **What do you dislike about Waystar?** The limits of the data that you can see on the dashboard. **Recommendations to others considering Waystar:** Waystar is a very good product for claims management. **What problems is Waystar solving and how is that benefiting you?** We are able to identify the claim denials at the payer very quickly. Very easy top correct and resubmit denied claims. ### 2. Billing Supervisor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Waystar?** That I am able to get accurate information on patient eligibility. **What do you dislike about Waystar?** Nothing in patient eligibility since that is the only product we use. **Recommendations to others considering Waystar:** Waystar is a great system to use and very easy to understand. **What problems is Waystar solving and how is that benefiting you?** Waystar has help us getting patient insurance information faster. ### 3. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Waystar?** The best thing about waystar is their customer service, everyone we have worked with has always gone above and beyond to help. **What do you dislike about Waystar?** The platform can be a little overwhelming. **What problems is Waystar solving and how is that benefiting you?** Better transparency on claim rejections and denials, able to correct the claim and turn around to the payer faster. ### 4. Easy enough to use **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsea B. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Waystar?** I like that we are able to securely store patient payment info in the system to run late when we hear back from insurance. It has really helped cut down on paper statements that we have to send out. **What do you dislike about Waystar?** The payment plan option is very confusing to set up. Once you get set up it's good to go, but getting it set up can be a little confusing. I also wish there was an easier way to search through our patients than only being able to type first OR last name and not both. **What problems is Waystar solving and how is that benefiting you?** Patients are able to easily make payments online which has been a great benefit. ### 5. Wonderful program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Waystar?** How I can see statements and when they have gone out to patients **What do you dislike about Waystar?** I really do not have much to complain about **What problems is Waystar solving and how is that benefiting you?** the program works very well ### 6. Very helpful customer service and overall easy software to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Waystar?** Prompt attention to issues that arise and great customer service **What do you dislike about Waystar?** Sometimes the errors on claims are not easily explained. **What problems is Waystar solving and how is that benefiting you?** some issues I can solve myself ### 7. Awesome platform for verifying benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Waystar?** It helps in determining benefits in a second. **What do you dislike about Waystar?** There is no information on authorization requirement. **What problems is Waystar solving and how is that benefiting you?** There is no need to use separate portal for Insurances. ### 8. One of the Best Tool for RCM **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey D. | Operations Supervisor, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Waystar?** Waystar is user friendly with ease on navigation. A learner need to not to have an extensive training for he/she to be familiar. Navigating and learning this tool is extremely easy and you will find this very beneficial especially if you are working with RCM team. **What do you dislike about Waystar?** There might be loop holes in using Waystar as one of the best resources for RCM yet I have not experience anything yet. What I have in mind would be for downtime or system updates, is there a wau or workaround? It would be better if they can provide. **Recommendations to others considering Waystar:** This is a must try tool for RCM **What problems is Waystar solving and how is that benefiting you?** I havent had any extreme experience on problem solving using this tool. ### 9. Waystar Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica D. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2019 **What do you like best about Waystar?** There are a few things I like about Waystar but the best feature I would say is being able to view the eobs of the client is signed up to receive them. When I am unable to find what I need on web sites I can find the remit I need right in Waystar! Such a big time saver instead of having to call the payer and wait for a copy to be faxed! **What do you dislike about Waystar?** I can't say there's anything that I really dislike, but if I had to choose something then I would say I wish we could automatically view the eobs for each payer as long as the claim was uploaded and sent to the payer through Waystar instead of having to sign up separately to receive them. Working for a billing company that bills for several clinics, it would make things so much easier. It sucks when one clinic has access to all eobs and then another only has access to a couple payers. **Recommendations to others considering Waystar:** It's much more user friendly then most other platforms and has more options to make it just right for your business. You won't be disappointed! **What problems is Waystar solving and how is that benefiting you?** Since claims are automatically uploaded and sent out as soon as we output the batch from the PM software, this ensures that all claims are going to the payers and nothing is forgotten. With some clearinghouse we also have to manually upload the batch after we output it from the PM software. This has caused some problems with claims not being sent because the biller doesn't realize that file also needs to be manually uploaded and sent to the payer. With Waystar that problem is solved. ### 10. Good Product **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren A. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Waystar?** It is very easy to correct claims that have been denied or pended as the system is very clear on what the problem was and how to fix it, even highlighting the fields that need fixing. **What do you dislike about Waystar?** Since changing from Zirmed to Waystar and updating their interface, it is cluttered. There are so many places to look and see various information, but it doesn't really seem to be organized well. There have always been lots of tabs and the need to kind of "jump around," but I understood the organization. Now the extra things just seem to be stuck in any place they could find room. **Recommendations to others considering Waystar:** It has its quirks and getting it set up is a bit of a hassle (but that's the insurance companies faults, not theirs), but it's worth it. **What problems is Waystar solving and how is that benefiting you?** Our AR is almost nothing because it is so easy to submit and resubmit claims, and Waystar tells you, if the claim isn't clean, how to fix it in detail. There is no guessing as to why a claim bounced. I also like that I can go back and easily find and re-download ERAs if I missed the second file or accidentally deleted it too early. Additionally, it saves so much time working denied claims because everything is in one place. I don't have to log on to each individual insurer's website with name, DOB, and ID number. I simply search by one term and everything is right there. I have been able to use my staff's time and my own time more effectively because it takes so much less time to do these things. ### 11. Perfect ClearingHouse for any Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Accounts Receivable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about Waystar?** Their services and software makes claim billing and submission much easier to manage and track. Their interface is extremely well-built and is packed full of features and tools useful for managing and handling electronic claim submission. Their denial and remit management/analytical features help summarize key information (Days to Bill, Days to Pay, Denial Rate by Payer/Provider/Facility/Date Range, & much more) in an easy to use dashboard which provides a high level overview of your practice. We are able to identify and resolve claim rejections with ease by utilizing their claim edits. The search features are extensive and provide various different methods for sorting through claims data; you can easily generate copies of electronic remit(s), confirmation payer claim receipt(s), payment information, payer profiles, and much much more. Waystar is also one of the most compatible clearinghouses in terms of integration with a large amount of practice management and billing systems; I love how easy it is to upload 837s into Waystar for batch claim submission. Waystar also offers topnotch customer service, if you are having trouble setting up a payer in their system for electronic filing or any other type of issue, they are alway available and willing to help you resolve the issue, even if that means updating their own software to do so. **What do you dislike about Waystar?** At first glance Waystar and be a bit overwhelming with the diffrent tools and features, but with a decent amount of training, usually no more than a days worth, at most, it becomes clear how easy it is to use their software. One of the biggest issues we have with Waystar is their lack of support for the electronic submission of Workers Compensation claims and relevant PHI such as OP notes and invoices. They do support these features for most commercial payers, but unfortunately after uploading these types of claims they simply drop them to paper/print them out manually via their own employees and mail them to the proper claims address provided by the insurance carrier. This results in claims frequently being not on file as well as missing supporting documentation, which in turn increase our days to bill and days to pay, ultimately delaying reimbursement. **What problems is Waystar solving and how is that benefiting you?** We use Waystar to manage electronic claim submission for more than 75% of our clients. It helps us keep each client organized and separate from the next client and allows us to analyze claim submission data to better understand where our faults are and where we can improve to decrease key performance indicators like days to pay, days to bill, and cash per case. Waystar is our go to for eletronic claim submission with commercial insurance carriers of various sizes. Without Waystar our company would not be able to manage the extremely high volume of claims we handle on a day to day and month to month basis. ### 12. Decent **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Waystar?** You can see the claim you are billing and know ASAP if claim went to payer. **What do you dislike about Waystar?** It seems like this is an outdated program to me. It’s not as good as others I’ve used. **Recommendations to others considering Waystar:** It’s decent. There are better options out there. **What problems is Waystar solving and how is that benefiting you?** Tickets need opened to be compatible with each payer for billing ### 13. Waystar/Zirmed **Rating:** 3.5/5.0 stars **Reviewed by:** Gina L. | Practice Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about Waystar?** The ease of tracking payments and deposits and the ease of locating EOBs. **What do you dislike about Waystar?** The set up for new companies. Setting up to be able to bill through certain insurance companies is time consuming. **Recommendations to others considering Waystar:** Its hard to enroll a new company in all the different insurances. With Availity claims go smoother than with Waystar. **What problems is Waystar solving and how is that benefiting you?** Everything in one place, so if you need to research or appeal its all there. ### 14. It's ok **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Waystar?** We use the waystar clearing house, also known as zirmed. Zirmed has a built in help function that helps highlight errors and explain fixes if you are stuck. The electronic remit system in zirmed is better than any other platform I have used. **What do you dislike about Waystar?** I previously used another clearing house that integrated with other software in a way I feel was easier to use in terms of fixing front end rejections. There are a lot of tabs. A lot. It would be preferable to work directly on an electronic version of a claim and make the fixes visually on the claim rather than tab through everything trying to figure out what is wrong. Sometimes the rejection reasons arent that clear, and zirmed will not always highlight the right sections or sub tabs where the error is located. **What problems is Waystar solving and how is that benefiting you?** Electronic billing and remittance ### 15. Waystar **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Waystar?** Waystar is a good portal to claim billing and to check status and to generate claim reports **What do you dislike about Waystar?** It becomes a bit hard for a new user to navigate the portal and to read the report as it gives multiple payer information for one payment **What problems is Waystar solving and how is that benefiting you?** Good way to manage the claims without the extra paperwork . How it itemizes everything in a claim ### 16. Good program. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Waystar?** Quickly and efficiently offers eligibility verification **What do you dislike about Waystar?** Sometimes inquires take a while to go through **What problems is Waystar solving and how is that benefiting you?** Allows quicker responses than calling on the phone. ### 17. Excellent Customer Service and Above the board Sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Waystar?** Their customer service is excellent! My questions were always answered by the agent that answered and I was never transferred off to "space"! It was nice being able to validate and verify insurance in real time at a moments notice. **What do you dislike about Waystar?** It is very expensive. You have to pay for an entire package even if you only need just one aspect for your business. **Recommendations to others considering Waystar:** Make sure you can afford it before you commit yourself. **What problems is Waystar solving and how is that benefiting you?** Real time validation and verification is priceless! ### 18. Not the most user friendly... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2018 **What do you like best about Waystar?** That it has all of the insurance companies in one database. **What do you dislike about Waystar?** It’s hard to read. Sometimes only shows half of the benefits and when your EHR is pulling the information into a word document, it’s too disorganized to decipher in a timely manner. **What problems is Waystar solving and how is that benefiting you?** Insurance benefits. It’s nice to have one “go-to” place. ### 19. Clearinghouse **Rating:** 5.0/5.0 stars **Reviewed by:** Gina M. | Accounts Receivable Supervisor, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Waystar?** This product is very user friendly, reliable and the support is great. Edits are easy to resolve and track, and the Navicure Perform module makes trending a breeze. **What do you dislike about Waystar?** When there are issues between our EHR software and the Clearinghouse it is difficult to get someone to take charge to problem solve. **Recommendations to others considering Waystar:** I highly recommend this clearinghouse. **What problems is Waystar solving and how is that benefiting you?** Reducing claim error rates and Aging accounts. ## Waystar Discussions - [Currently I do not have any questions for Waystart](https://www.g2.com/discussions/36388-currently-i-do-not-have-any-questions-for-waystart) - 1 comment, 1 upvote - [How do I ensure that we are registered for electronic submissions and electronic remittance?](https://www.g2.com/discussions/33481-how-do-i-ensure-that-we-are-registered-for-electronic-submissions-and-electronic-remittance) - 2 comments - [View Waystar pricing details and edition comparison](https://www.g2.com/products/waystar/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A54%3A32+-0500&secure%5Bsession_id%5D=6ff6c02f-54e3-4b6d-9901-309cfa857b63&secure%5Btoken%5D=87a94f1aef5198cfc2f035ff5927e1567e149a43d68b398de6a70f69776f8c70&format=llm_user) ## Waystar Integrations - [TheraOffice](https://www.g2.com/products/theraoffice/reviews) ## Waystar Features **Administrative** - Systems Interoperability - Payer Care Management Workflow Applications - Applications Integration - Payer Care Management Workflow Applications - Workflow Optimization - Payer Care Management Workflow Applications - Patient Care Plan Management - Payer Care Management Workflow Applications - Data Ingestion - Payer Care Management Workflow Applications **Clinical** - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) - ICD-10 Compliance - Sarbanes-Oxley Compliance - Invoice Management - Workflow Management - Financial Management - Denial Management - Cash Flow Management - User Management - Claims Management **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Data Management** - Data Warehouse - Data Analysis - Data Capture - Data Integration - Integration with Wearable Devices - Interoperability - Security and Privacy Controls - Data Querying **Platform Content** - Automation - File Sharing **Agentic AI - Medical Billing** - Natural Language Interaction **Additional Functionality** - Workflow Management - Charting - Practice Management - Secure Data Storage - Customizable Dashboard - Generative AI - Scheduling - Invoice History - HIPAA Compliant - Electronic Payments - Online Intake Forms - Dunning Management - Records Management - Reminders - Credit Card Processing - Accounting - Document Management - E-Prescribing - Remittance Advice - PACS Integration - Customizable Templates - Historical Reporting - Compliance Tracking - Billing & Invoicing - Claims Management - Data Import/Export - Live Chat - Code & Charge Entry - Financial Management - Reporting & Statistics - Claims Scrubbing - Quotes/Estimates - Activity Dashboard - Customizable Reports - API - Self Service Portal - Real-Time Reporting - Appointment Management - Insurance Eligibility Verification - Real-Time Data - Forms Management - AI Copilot - Revenue Management - Multi-Location - Payment Collection - Customer Database - Calendar Management **Processes** - Compliance - Payer Care Management Workflow Applications - Payer Support - Payer Care Management Workflow Applications - Provider Support - Payer Care Management Workflow Applications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) - Medical Billing - Recurring/Subscription Billing - Reimbursement Management - Insurance Eligibility Verification - EHR/EMR Integration **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Platform Performance** - Reporting **Analytic Tools - Healthcare Analytics** - Data Visualization - Cost Analysis - Real-Time Analysis - Predictive Analytics - Patient Risk Scoring - Natural Language Processing (NLP) **Additional Functionality** - Claims Tracking - Task Scheduling - Revenue Recognition - Audit Trail - Customizable Reports - Remittance Advice - Reporting/Analytics - Accounts Receivable - AI Copilot - For Healthcare - Payment Collection - Dashboard Creation - Transaction History - Data Verification - Document Storage - API - Forecasting - Claims Scrubbing - Revenue Management - Payment Processing - Generative AI - Monitoring - Customer History - Credit Card Processing - Search/Filter - Electronic Payments - Charting - Patient Portal - HIPAA Compliant - Pre-Registration - Patient Intake - Customer Database - Batch Processing - Reminders - Patient Scheduling **Platform Additional Functionality** - Messaging - Task Management - Dashboard **Platform Interoperability** - API **Platform Data** - Alerts and Notifications - Platform Search **Platform Basics** - HIPAA Compliance ## Top Waystar Alternatives - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews) - [Essentials](https://www.g2.com/products/essentials/reviews) - 4.0/5.0 (42 reviews) - [TriZetto QNXT](https://www.g2.com/products/trizetto-qnxt/reviews) - 4.3/5.0 (11 reviews)