1. [Home](https://www.g2.com/) 2. ... 3. [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) 4. [Voyc Discussions](https://www.g2.com/products/voyc/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fdd04bd88af649ebbae967ff367f65d5/voyc.png "Product Avatar Image") ](/products/voyc/reviews) [ Voyc ](/products/voyc/reviews) (21)4.4/5 Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes. Show More * * * ### 61.0 Nps Score Already have Voyc? ### All Voyc Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Voyc used for? ](/discussions/what-is-voyc-used-for) What is Voyc used for? [ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Voyc+questions+and+get+answers+from+expert+users+in+our+Voyc+Discussions+section.&title=Voyc+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvoyc%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Voyc+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvoyc%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvoyc%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Voyc+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvoyc%2Fdiscuss%0aAsk+Voyc+questions+and+get+answers+from+expert+users+in+our+Voyc+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Voyc+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvoyc%2Fdiscuss%0aAsk+Voyc+questions+and+get+answers+from+expert+users+in+our+Voyc+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/voyc/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/39e4d00ecf4e2953718eb1a7cb3b1d53/voyc.svg "Product Avatar Image") ### Have you used Voyc before? Answer a few questions to help the Voyc community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fvoyc%2Fdiscuss%3Fsmall_ask%3Dvoyc) No