Having used the product extensively, this reviewer highlights the excellent and fast support as a key benefit. The user management feature can be somewhat challenging to navigate initially.
View Full ReviewStraight forward configuration and clear dashboard compared to other reporting products. Up and running in less than an hour and generating useful reports. CUCM integration is a simple CDR export. User management is much simpler than competeing tools, allowing users to self-manage their profiles and teams to a great extent. So many tools try to be everything to everyone, which makes call reporting less intuitive. Voip Detective just gives you the data you expect. And no other tool that we've used comes close on price, making VD a much better value. One price for all of it, no upselling at all. Review collected by and hosted on G2.com.
No phone support; online ticket support only. Default dashboard works fine, but customization would be nice. Review collected by and hosted on G2.com.
Easy setup of on-premises server, user administration, automated reports. Ability to transfer extensions from one manager to another. Review collected by and hosted on G2.com.
The naming conventions will not be retrieved from CUCM. The AD synchronization is also not functioning. Review collected by and hosted on G2.com.
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