# VoiceGuide IVR Reviews
**Vendor:** Katalina Technolgies Pty Ltd  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About VoiceGuide IVR
IVR Software for professional business IVR and Dialer systems. Works with Cisco, Avaya and all other providers and integrates with call center systems. Easy to deploy and administer. Highly configurable and able to integrate using all major technologies. Modular dashboards and flexible report generation. Designed to handle large call volumes without losing any response speed, and is used in call centers handling tens of thousands of calls daily. Low per line pricing allows system to be affordable to SME. In business for over 20 years.




## VoiceGuide IVR Reviews
  ### 1. VoiceGuide IVR

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jhoneis M. | hPE sW, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2019

**What do you like best about VoiceGuide IVR?**

It allows you to install both on site and in the cloud, allows many concurrent calls, provides a great user experience, easy to administer

**What do you dislike about VoiceGuide IVR?**

is based on scripts so to manage it you must have a knowledge in scripting

**Recommendations to others considering VoiceGuide IVR:**

make the most of the benefits that this application offers, document and get the most use

**What problems is VoiceGuide IVR solving and how is that benefiting you?**

automation of the reception of calls, better interaction with the end user, and customized interaction customized by user

  ### 2. VoiceGuide IVR makes your business smoother  

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sam J. | Marketing Manager, Entertainment, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2016

**What do you like best about VoiceGuide IVR?**

VoiceGuide IVR is optimal for small and medium sized business. Its price is comparatively low, starting price is $99.00 only and the fun thing is, it offers a free trial too. It is a cloud based software, installation and operating verification takes just few hours.
It offers swift and simple formation of interactive voice response system which can be easily operated by a Windows PC. By using this enhancement can be done in many sectors of small or medium running business. It is ideal for Call centers, tech support, banking, banking, insurance, securities and many others.
It gives up to 240 telephone line support and multiple languages accessibly too. Its drag and drop features made it exceptional from other IVRs.


**What do you dislike about VoiceGuide IVR?**

I rarely found any shortcomings of VoiceGuide IVR. Yet there are some issues which can be bothering to others like it doesn’t support only Windows so those who use macOS and linex they might face some problem. 
Another lacking may be some people don’t feel like to interact with the machine language. 
Other than these, I really didn't find any big issue with voice router.  


**Recommendations to others considering VoiceGuide IVR:**

If anyone wants an Interactive voice response system they should at least use the free trail of VoiveGuide IVR. 

**What problems is VoiceGuide IVR solving and how is that benefiting you?**

I served all the technical issues of my customers using this IVRs. It rarely caused software failure. It is quite simple effective tool.       


## VoiceGuide IVR Discussions
  - [What is VoiceGuide IVR used for?](https://www.g2.com/discussions/what-is-voiceguide-ivr-used-for)

- [View VoiceGuide IVR pricing details and edition comparison](https://www.g2.com/products/voiceguide-ivr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+06%3A20%3A30+-0500&secure%5Bsession_id%5D=ad06ce59-aa81-487d-9d76-3e5a39159754&secure%5Btoken%5D=78aa48841a4a326caf1d36577f231bf0a07833e8d999e6fdd0e0cd5d054211bc&format=llm_user)

## VoiceGuide IVR Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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