# VirtualLogger Reviews **Vendor:** VirtualLogger **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 4 ## About VirtualLogger VirtualLogger LLC provides call recording, quality monitoring, post-call surveys, speech analytics and transcriptions, CRM integrations and e-coaching technology to contact centers on a hosted basis. Our "pay as you go" approach is designed to dramatically reduce the cash investment required for recording and QA systems and related technology. In addition, because we maintain the database and application software from our central operation center, clients can access their recordings, call evaluations, coaching content and other data from anywhere. ## VirtualLogger Reviews ### 1. I like that it records the screens **Rating:** 4.5/5.0 stars **Reviewed by:** Rhonda G. | Administrative Assistant, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2017 **What do you like best about VirtualLogger?** Virtual Logger combines the tedious task of synchronizing a recorded call with what the user sees on their screen. **What do you dislike about VirtualLogger?** Some team members dislike the idea that their screens are recorded, but for a manager it makes life much easier to resolve any issues that may have arisen during the call. Also better customer service would be helpful. **Recommendations to others considering VirtualLogger:** Maybe they can reduce the amount of questions from customer service **What problems is VirtualLogger solving and how is that benefiting you?** We needed to track and record calls as they come in from our customers. This software package automates the recording process along with the archiving. ### 2. Virtual Logger is okay! **Rating:** 3.5/5.0 stars **Reviewed by:** Ruth G. | Development Services Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2017 **What do you like best about VirtualLogger?** Quality is best with virtual logger, and that means meeting compliance and being effective. **What do you dislike about VirtualLogger?** Service can be faulty. Sometimes you're facing a battle with effectiveness. **What problems is VirtualLogger solving and how is that benefiting you?** Tracking calls regarding getting people to the right places fast. ### 3. thank you for calling________ **Rating:** 4.0/5.0 stars **Reviewed by:** Sara W. | Office Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2017 **What do you like best about VirtualLogger?** How quickly they got into contact with us once ewe showed we were interested in what they had to offer. set up was a breeze and they tailored to our every need and made it very personable. **What do you dislike about VirtualLogger?** Once we had launched, they were a little hit and miss on getting back with us or fixing or answering any questions bringing me to fix things a lot on my own but it was easy enough for me to fix thank goodness **Recommendations to others considering VirtualLogger:** beware of customer service after initial setup and with that ask more questions while setup is in play. even ones you think you may know or wont need to know **What problems is VirtualLogger solving and how is that benefiting you?** when a customer calls, they can get the right extension the fist time everytime and there is no more shuffling customers, venders, employees to the right line anymore. Causing more ease and flow in the office and we aren't dropping calls anymore and getting to everyone in an extremely timely fashion ### 4. VirtualLogger is used to remotely monitor users desktop pc and record their screen **Rating:** 4.5/5.0 stars **Reviewed by:** Duane B. | Independent Contractor, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about VirtualLogger?** We recently upgraded our call center and worked with VirtualLogger to ensure system compatibility, to monitor and record calls, as well as recording the screen of the worker and archiving that information if an event needs to be reviewed. VirtualLogger combines the tedious task of synchronizing a recorded call with what the user sees on their screen. **What do you dislike about VirtualLogger?** Some team members dislike the idea that their screens are recorded, but for a manager it makes life much easier to resolve any issues that may have arisen during the call. **What problems is VirtualLogger solving and how is that benefiting you?** We needed to track and record calls as they come in from our customers. This software package automates the recording process along with the archiving. ## VirtualLogger Discussions - [What is VirtualLogger used for?](https://www.g2.com/discussions/what-is-virtuallogger-used-for) - [View VirtualLogger pricing details and edition comparison](https://www.g2.com/products/virtuallogger/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+03%3A01%3A43+-0500&secure%5Bsession_id%5D=f5fdd1eb-7774-472c-a270-b06adc315d00&secure%5Btoken%5D=095b4fe80fcce9f69676b3f7ecae785eef0d32bf1dbc20b12194c3115efe330a&format=llm_user) ## VirtualLogger Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Feedback** - Archives **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators ## Top VirtualLogger Alternatives - [Hubstaff](https://www.g2.com/products/hubstaff/reviews) - 4.4/5.0 (2,221 reviews) - [Time Doctor](https://www.g2.com/products/time-doctor/reviews) - 4.4/5.0 (474 reviews) - [ActivTrak](https://www.g2.com/products/activtrak/reviews) - 4.3/5.0 (325 reviews)