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Verizon Contact Center Solutions

Verizon Alternatives & Competitors

(26)4.0 out of 5

Looking for alternatives to Verizon Contact Center Solutions? Tons of people want Telecom Services for Call Centers Software. What's difficult is finding out whether or not the software you choose is right for you. RingCentral Office, Talkdesk, Genesys Cloud, and Nextiva are the most popular alternatives and competitors to Verizon Contact Center Solutions.

Top Alternatives to Verizon Contact Center Solutions

  • RingCentral Office
  • Talkdesk
  • Genesys Cloud
  • Nextiva
  • NICE inContact

Top 20 Alternatives & Competitors to Verizon Contact Center Solutions

    #1
    #1
  1. RingCentral Office

    (299)3.8 out of 5
    Optimized for quick response

    RingCentral is a cloud-based business phone system

    Categories in common with Verizon:
  2. RingCentral is a cloud-based business phone system

    Categories in common with Verizon:

    AL
    Communication with everyone in the office is provided with ease with this system,use to call a colleague or do a conference with your team ,it’s amazing.allows you too see if an extension is busy...Read more

    Reviewers say compared to Verizon Contact Center Solutions, RingCentral Office is:

    Better at meeting requirements
    More expensive
    #2
    #2
  3. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Verizon:
  4. World's Leading Cloud Call Center Software

    Categories in common with Verizon:

    UI
    I like that you can decide to answer the call.

    Reviewers say compared to Verizon Contact Center Solutions, Talkdesk is:

    More usable
    Better at support
    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Genesys Cloud

    (365)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Verizon:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Verizon:

    Mathew W.
    MW
    One package for all functions we need in a contact centre; phone management, workforce management, call evaluation, telephony management, reporting and performance

    Reviewers say compared to Verizon Contact Center Solutions, Genesys Cloud is:

    More usable
    More expensive
    #4
    #4
  7. Nextiva

    (267)4.4 out of 5
    Optimized for quick response

    The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with Verizon:
  8. The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with Verizon:

    Pau M.
    PM
    They deliver a nice, creditable VoIP option at a decent price. The acceptance seems, and was, still versatile before the I decide on an question. Sales have been effective, but they also have a...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Nextiva is:

    Better at support
    Better at meeting requirements
    Easier to do business with
    #5
    #5
  9. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Verizon:
  10. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Verizon:

    GL
    What do i like the best in NICE inContact is when we are evaluating calls in NICE. As a Quality Analyst, NICE really help us with our daily task when listening calls. Before nice don't have option...Read more

    Reviewers say compared to Verizon Contact Center Solutions, NICE inContact is:

    Better at meeting requirements
    More usable
    Better at support
    #6
    #6
  11. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Verizon:
  12. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Verizon:

    AR
    I really enjoy the accessibility of UJET. It is simple to use and learn. The system is set in a way that is easy to navigate and work with. Simple yet very powerful tool I use almost every day!

    Reviewers say compared to Verizon Contact Center Solutions, UJET is:

    Better at support
    More usable
    Easier to do business with
    #7
    #7
  13. Genesys PureConnect

    (279)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Verizon:
  14. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Verizon:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Genesys PureConnect is:

    More expensive
    Better at meeting requirements
    More usable
    #8
    #8
  15. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Verizon:
  16. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Verizon:

    John K.
    JK
    Five9 is a blank canvas that lets you create any type of IVR or CCaaS environment imaginable. They have a huge commitment to maintaining industry leading uptimes. Their executives are serious and...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Five9 is:

    More expensive
    Easier to do business with
    #9
    #9
  17. CloudTalk

    (231)4.3 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Verizon:
  18. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Verizon:

    UH
    The simplicity of executing what is proposed with Cloudtalk is the strength of the tool. It easily meets the requirements for my day-to-day life, as well as offering additional resources that...Read more

    Reviewers say compared to Verizon Contact Center Solutions, CloudTalk is:

    Better at support
    More usable
    Better at meeting requirements
    #10
    #10
  19. JustCall

    (174)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Verizon:
  20. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Verizon:

    Biologic H.
    BH
    THE BEST! Integrations, features, but most importantly Francis provided SO much value for me I don't if I would have got my complex systems working without him!

    Reviewers say compared to Verizon Contact Center Solutions, JustCall is:

    Better at support
    Easier to do business with
    Better at meeting requirements
    #11
    #11
  21. Contact Center

    (128)4.0 out of 5
    Optimized for quick response

    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with Verizon:
  22. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with Verizon:

    Jeremy S.
    JS
    It sounds silly, but what I like best is that it reliably works. It does what we ask it to do... everytime. Even more so now as more and more of us are working from home, we are able to seamlessly...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Contact Center is:

    Better at meeting requirements
    More usable
    Better at support
    #12
    #12
  23. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Verizon:
  24. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Verizon:

    MG
    The system functions exactly as required with an easy, intuitive setup platform. Integrates with Freshdesk easily and makes keeping customer history and records a snap. VERY impressed thus far.

    Reviewers say compared to Verizon Contact Center Solutions, Freshcaller is:

    Better at support
    More usable
    Better at meeting requirements
    #13
    #13
  25. CallHippo

    (86)4.1 out of 5

    CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

    Categories in common with Verizon:
  26. CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

    Categories in common with Verizon:

    DM
    I thought this would be a good idea. It may still be a good idea but not with this company.

    Reviewers say compared to Verizon Contact Center Solutions, CallHippo is:

    Better at support
    More usable
    Better at meeting requirements
    #14
    #14
  27. AT&T Contact Center

    (15)3.6 out of 5

    AT&T can tailor a contact center solution to fit your business needs.

    Categories in common with Verizon:
  28. AT&T can tailor a contact center solution to fit your business needs.

    Categories in common with Verizon:

    UT
    The AT&T Contact Center is a professional service. Great support. They are quick to resolve issues I have with my service. Crystal clear voice. I love the new app on my phone because allow me...Read more

    Reviewers say compared to Verizon Contact Center Solutions, AT&T Contact Center is:

    Better at meeting requirements
    #15
    #15
  29. Cisco Webex Contact Center

    (59)4.2 out of 5
    Optimized for quick response

    Create exceptional customer experiences that drive loyalty and lifetime value.

    Categories in common with Verizon:
  30. Create exceptional customer experiences that drive loyalty and lifetime value.

    Categories in common with Verizon:

    Trevor P.
    TP
    The Support provided by Cisco Webex has been fantastic for the last two companies I have worked for. Any time there was a system issue, they have been able to work with us remotely to provide...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Cisco Webex Contact Center is:

    Better at support
    Better at meeting requirements
    More expensive
    #16
    #16
  31. Orange Business Services

    (10)3.1 out of 5

    Orange provides easy-to-use audio and web conferencing service is available worldwide and can be fully integrated with our voice service.

    Categories in common with Verizon:
  32. Orange provides easy-to-use audio and web conferencing service is available worldwide and can be fully integrated with our voice service.

    Categories in common with Verizon:

    Gilles N.
    GN
    I will say it in french: La réaction des équipes et la disponibilité aussi est très appréciable. Ils sont disponibles à chaque fois qu'on appelle. Pour la migration aussi vers le double de notre...Read more
    #17
    #17
  33. Vonage Contact Center (formerly NewVoiceMedia)

    (53)4.1 out of 5

    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with Verizon:
  34. Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with Verizon:

    Chris W.
    CW
    Easy to use and is always a reliable tool. I have never had any problems with Vonage Contact Center (formerly NewVoiceMedia) and I would strongly recommend businesses considering their platform. I...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Vonage Contact Center (formerly NewVoiceMedia) is:

    More expensive
    Better at support
    Easier to do business with
    #18
    #18
  35. VCC Live

    (47)4.7 out of 5

    VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Verizon:
  36. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Verizon:

    AC
    user friendly user interface, and easy set up the projekts. The stats are very usefull.

    Reviewers say compared to Verizon Contact Center Solutions, VCC Live is:

    Better at support
    Easier to do business with
    More usable
    #19
    #19
  37. 3CLogic Cloud Call Center

    (30)4.2 out of 5
    Optimized for quick response

    Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with Verizon:
  38. Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with Verizon:

    AP
    The integration makes calling outbound more efficient as it relates directly with the contacts and provides the call status from Infusionsoft.

    Reviewers say compared to Verizon Contact Center Solutions, 3CLogic Cloud Call Center is:

    Better at support
    Easier to do business with
    Better at meeting requirements
    #20
    #20
  39. Twilio Flex

    (23)4.1 out of 5

    A cloud-based contact center platform that’s infinitely flexible & instantly deployable

    Categories in common with Verizon:
  40. A cloud-based contact center platform that’s infinitely flexible & instantly deployable

    Categories in common with Verizon:

    Jaidev S.
    JS
    This application is preety much easy to use and has several features, all that required for call center purposes. I like most its calling functionality and quality of voice. Routing and auto...Read more

    Reviewers say compared to Verizon Contact Center Solutions, Twilio Flex is:

    Better at support
    More expensive
    Better at meeting requirements