Verint CX Automation Reviews & Product Details

Verint® provides an open platform to increase CX Automation and deliver AI Business Outcomes, Now™. Verint Open Platform is a contact center platform designed to lower your costs while simultaneously elevating your CX. Traditional CCaaS providers are telephony-focused and can require a large workforce to connect each customer to a human resource. But by leveraging a team of AI-powered bots that can be deployed in as little as 30 days, Verint Open Platform allows brands to increase agent capacity and execute actions efficiently through agentic automation. Verint currently offers over 50 AI-powered bots in Verint Open Platform, each designed to increase CX Automation and deliver ROI by solving a specific business problem. The solution includes: Bots for agent capacity: · Coaching Bot · Intelligent Virtual Assistant · Interaction Wrap Up Bot · Knowledge Automation Bot Bots for elevating CX: · Coaching Bot · Exact Transcription Bot · CX/EX Scoring Bot · Quality Bot Bots for workflows and insights: · Data Insights Bot · Exact Transcription Bot · Genie Bot Verint Open Platform and its bots are powered by data. The Verint Engagement Data Hub, referred to as "the bot gym," unifies siloed engagement data from across the organization, so that it can be used to better understand the behavior of customers, employees, and bots. Engagement data can range from average handle time metrics, to a customer’s feedback on the interaction, as well as the sentiment of customers and employees. With Verint Engagement Data Hub, contact centers, branches, web and mobile sites, and the overall enterprise can transform into a data-driven organization to increase customer lifetime value. Designed to fit seamlessly into an organization’s current enterprise ecosystem, Verint Open Platform is truly “open.” It allows businesses to increase CX automation in their contact center at their own pace with the right mix of applications to fit their needs. The solution integrates with any major ACD and hundreds of external business applications, supports "bring your own telephony," and doesn’t require brands to complete long, disruptive, and risky “rip and replace” processes to take advantage of the capabilities they need. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through Open CCaaS is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Product Website

Seller

Verint

Discussions

Verint CX Automation Community

Languages Supported

English

Overview by

Adrienn Tordai (Peer Review Programs at Verint)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Verint Solutions

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See how Verint products can work together to solve real problems.

Verint Solutions

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See how Verint products can work together to solve real problems.

Verint CX Automation Media

Verint CX Automation Demo - Verint CX Automation Overview

Most CCaaS solutions are all-in-one packages that require you to completely replace your infrastructure. Verint’s open approach is fundamentally different. It’s flexible, modular, and future proof.

Verint CX Automation Demo - Agent Workspace

The agent workspace is designed with the goal of improving agent efficiency and effectiveness when it comes to messaging with customers. It supports customizable workflows that are designed to work for even the most demanding contact centers.

Verint CX Automation Demo - Verint Agent Copilot Bots

You can double agent capacity with Verint Agent Copilot Bots

Verint CX Automation Demo - Verint IVA Value Dashboards

Verint IVA includes Value Dashboards to track the ROI of your AI investment.

Verint CX Automation Demo - Verint Knowledge Automation Bot

Deliver the right knowledge at the right time with a revolutionary AI-powered approach that increases agent capacity and drives business outcomes.

Verint CX Automation Demo - Data Insights Bot

With the Data Insights Bot, users can get insights about their data by simply asking a question.

An Open Approach to CX Automation

CEO of Verint, Dan Bodner, introducing a Team of Specialized Bots

Customer Success Story: Utilita

Meet the Verint Genie Bot

Customer Success Story: Verint Helps Bark Make Dogs Happier

Official Downloads

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[Ebook] Improving the agent experience: Ways to use AI in your contact center now

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Richard G.

Enterprise (> 1000 emp.)

3/25/2026

"Revolutionizing Our Branch Operations with Verint CX Automation"

4/5

What do you like best about Verint CX Automation?

I appreciate Verint CX Automation for revolutionizing our branch operations. The AI-driven forecasting model in the WFM system matches reality by accounting for our unique branch banking needs, which means we're not overstaffed during lulls or overwhelmed during peak times. It saves me time by handling the heavy lifting of scheduling. The mobile app functionality empowers my team with flexibility, allowing them to swap shifts, request time off, and check schedules efficiently, boosting morale and engagement. I value the dynamic scheduling system that automates mundane tasks, freeing up about 20% of our week to focus on client relationships. Seamless integration with our existing ecosystem gives us a comprehensive 'One Workforce' view without IT issues. Overall, Verint CX Automation enhances accuracy, allows for better ground-level FTE management, and optimizes performance. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

More automation in WFM branch is needed. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi Richard! Thank you for your review of Verint CX Automation! We're glad to hear how impactful the AI‑driven forecasting and dynamic scheduling capabilities have been for your branch operations, from improving staffing accuracy to boosting morale. It’s wonderful to hear that automation is saving your team time and helping you focus more on client relationships. We appreciate you noting that additional automation within WFM for branch operations would be valuable. Feedback like this helps guide our ongoing enhancements. Thank you again for sharing your experience!

John H.

Enterprise (> 1000 emp.)

3/25/2026

"Streamlined Operations with Exceptional Support"

4.5/5

What do you like best about Verint CX Automation?

I use Verint CX Automation for the complete suite from IVA to WFM, and it helps with faster call closure, insight, and workforce allocation. I notice cost savings from reduced Average Handle Time and agent churn. I like that my dyslexic agents feel less stressed and can concentrate better on the customer. This enables me to efficiently identify opportunities and get the right people on board at the right time. The initial setup was very easy, especially with Verint support, and that's a big plus for me. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

I would like to see an updated DPA. Modern dev techniques have undermined its ability to trigger accurately - this needs fixing. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi John! Thank you for your review of Verint CX Automation! We're glad to hear that the full suite, from IVA to WFM, is helping you achieve faster call closure, gain meaningful insights, and allocate your workforce more effectively. We also value your note regarding the need for an updated DPA. Insights like this help guide our ongoing improvements. Thank you again for sharing your experience!

Srikant L.

Mid-Market (51-1000 emp.)

4/1/2026

"Boosts Customer Support Efficiency with AI Assistance"

3/5

What do you like best about Verint CX Automation?

I use Verint CX Automation because it automates customer support, assists agents, and improves overall customer experience while reducing costs. I appreciate the AI-powered bots like IVA, Agent Copilot, Quality Bot, and analytical tools. They automate customer interactions, assist agents in real time, and generate actionable insights, making customer support faster, smarter, and more cost-efficient. The initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

It could improve by making AI response more accurate, context aware and easier to customize for different business needs. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi Srikant! Thank you for your review of Verint CX Automation! We're glad to hear that the AI capabilities and easy setup are helping make customer support more efficient and cost‑effective. Also, thank you for your notes on AI responses and context improvements. Feedback like this is invaluable as we continue evolving the solution. We’d welcome any additional insight on what would make your experience even stronger and how we can earn a higher star rating from you. Feel free to update your review any time. Cheers!

Bethan B.

Premium Cabin Crew

Enterprise (> 1000 emp.)

3/11/2026

"Valuable Insights but Needs Data Export Improvement"

4/5

What do you like best about Verint CX Automation?

I like the category volume charts in Verint CX Automation, as they allow me to quickly visualize monthly volumes within speech categories, which helps in identifying issues or changes. I also appreciate the interaction exports feature. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

The interaction exports are very messy and contain lots of data that isn’t required. I wish there was the ability to select what you want to see on an export. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi Bethan! Thank you for your review of Verint CX Automation! We're glad the category volume charts and interaction exports help you quickly spot trends and changes. We appreciate your notes about exports needing some cleanup. Feedback like this helps us continue improving usability for all roles. Thanks again for sharing your experience!

Seb B.

Enterprise (> 1000 emp.)

3/25/2026

"Easy Setup and Time-Saving Efficiency"

4.5/5

What do you like best about Verint CX Automation?

I find Verint CX Automation easy to use and insightful even though we are just getting started with it. It saves time for our team, which is really valuable. I appreciate that the setup was very easy with help from Verint. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

Not so much the system but selling the usefulness with the operation Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi there! Thank you for your review of Verint CX Automation! We're glad to hear that the solution has been easy to set up and is already helping your team save valuable time as you get started. Thanks again for sharing your experience and feel free to update your review any time in the future.

James K.

Experience Performance Team

Small-Business (50 or fewer emp.)

3/12/2026

"Effortlessly Enhances Evaluation Efficiency"

4/5

What do you like best about Verint CX Automation?

I like that Verint CX Automation looks easy enough to manage and execute. It seems more efficient and factual, reducing potential subjectivity. The team also gave a great presentation related to it. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

Reduction of Human jobs Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi James! thank you for your review of Verint CX Automation! We're glad to hear that your solution(s) feel easy to manage and they help reduce subjectivity in evaluations while boosting overall efficiency. Thank you again for taking the time to share your experience!

Catherine B.

Speech analytics analyst

Enterprise (> 1000 emp.)

3/11/2026

"Effortless Insight Discovery with Verint CX Automation"

5/5

What do you like best about Verint CX Automation?

I find Verint CX Automation very easy to use, which allows me to quickly investigate and uncover insights for the business. I like that everything works very, very well. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

Nothing Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi Catherine! Thank you for your review of Verint CX Automation! We're glad to hear the solution is saving your analysts valuable time and helping them focus on deeper discovery work. We appreciate your positive feedback and are thrilled that GenAI and the new transcription capabilities are proving to be game changers for your team. Thanks again for sharing your experience!

Zoe M.

Mid-Market (51-1000 emp.)

3/25/2026

"User-Friendly but Needs Improved Accuracy"

4/5

What do you like best about Verint CX Automation?

I like the ease of use of Verint CX Automation. It helps me understand trends effectively using its analytics capabilities. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

Accuracy Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi there! Thank you for your review of Verint CX Automation! We're glad to hear that the platform’s ease of use and analytics capabilities are helping you understand trends more effectively. It seems that accuracy hasn’t fully met your expectations, and we appreciate you highlighting this. Feedback like yours helps us continue refining the experience. Feel free to return and update your feedback and share more details any time!

Verified User in Consulting

Mid-Market (51-1000 emp.)

3/11/2026

"Clear Best Practices and Latest Verint Suite Utilities"

4/5

What do you like best about Verint CX Automation?

This presentation give some clear examples of good practices and latest utilities inside the verint suite Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

Nothing. I wish a few of my coleagues could have assisted Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi there! Thank you for your review of Verint CX Automation! We appreciate you taking the time to share your thoughts. Please feel free to share any additional insights at any time.

Verified User in Insurance

Enterprise (> 1000 emp.)

3/25/2026

"Exact Transcription and Genie Bot Make Customer Interaction Analysis Easier"

4/5

What do you like best about Verint CX Automation?

As a customer interaction analyst I like exact transcription bot and genie bot. Review collected by and hosted on G2.com.

What do you dislike about Verint CX Automation?

Still in the process of embedding full CX Automation so nothing I dislike yet. Review collected by and hosted on G2.com.

Response from Adrienn Tordai of Verint CX Automation

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Hi there! Thank you for your review of Verint CX Automation. We're glad to hear that the Exact Transcription Bot and Genie Bot are already making your customer interaction analysis more efficient. Since you shared such positive early impressions, we’d be interested to learn what we can do even better to earn a full five‑star experience from you. We appreciate the feedback and look forward to supporting you along the way!