--- title: USU Software Asset Management Reviews meta_title: 'USU Software Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how USU Software Asset Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 43 scale: '5' date_modified: '2026-08-11' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # USU Software Asset Management Reviews **Vendor:** USU **Category:** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) **Average Rating:** 4.5/5.0 **Total Reviews:** 43 ## About USU Software Asset Management USU is a software provider headquartered in Möglingen, Germany, specializing in solutions designed to enhance operational efficiency and financial management for mid-market and enterprise organizations across North America and Europe. The company's offerings are tailored to meet the specific needs of various stakeholder groups within IT, Finance, Procurement, Customer Service, and Cloud Operations. By providing system-wide visibility and reducing costs, USU empowers organizations to navigate the complexities of hybrid and multi-cloud environments effectively. Trusted by Fortune 500 companies and recognized in multiple Gartner Market Guides, USU is committed to fostering partnerships that ensure customers achieve and sustain meaningful results across their entire IT landscape. Our Product Suite: - IT Asset Management - SaaS Management - Multicloud Monitoring - FinOps - Customer Service Knowledge Management . IT Asset Management USU IT Asset Management (ITAM) offers comprehensive visibility and control over software licensing and cloud entitlements. USU combines a proven ITAM platform with certified managed services – delivering automation, AI-powered analytics, and expert advisory in one integrated model. With features such as deep vendor optimization intelligence and seamless integration with ServiceNow, organizations can typically reduce software overspend by up to 30%, mitigate audit risks, and enhance negotiation outcomes. This solution is particularly beneficial for IT departments seeking to streamline their asset management processes in complex IT environments. SaaS Management SaaS Management is a purpose-built solution that gives organizations complete visibility and control over their SaaS ecosystem. It helps IT, Finance, and Procurement teams reduce costs, improve governance, and streamline renewals by identifying underused, redundant, or unauthorized applications. Key Capabilities: \>\> Auto-discover all SaaS apps, including shadow IT \>\> Monitor usage to eliminate underused licenses \>\> Centralize renewals and contract data \>\> Control access and enforce policies Proven Results: \>\> Save 15–25% on SaaS spend \>\> Reduce tool sprawl and shadow IT \>\> Improve SaaS governance and renewal outcomes ## USU Software Asset Management Pros & Cons **What users like:** - Users find USU to be **easy to use** , appreciating its simplicity and effectiveness in managing assets. (5 reviews) - Users highlight the **exceptional quality** of USU, noting its reliability and depth of analysis for effective monitoring. (5 reviews) - Users value the **precision in software license management** of USU, enhancing compliance and optimizing asset utilization. (4 reviews) - Users highly value the **seamless integrations** with RMM and cloud services, enhancing automation and governance significantly. (3 reviews) - Users value the **consistent monitoring experience** across platforms, enhancing analysis and integration with SaaS and cloud services. (3 reviews) - Automation (2 reviews) - Intuitive (2 reviews) - Users appreciate the **automated application of usage metrics** , enhancing inventory management and optimizing software license allocation. (1 reviews) - Continuous Improvement (1 reviews) - Users commend the **exceptional customer support** of USU, highlighting its simplicity and effectiveness in facilitating reports. (1 reviews) **What users dislike:** - Users find the **initial setup complicated** and feel USU's technical support process needs efficiency improvements. (2 reviews) - Users find the **reporting module inadequate** , making it cumbersome to generate custom or ad-hoc reports efficiently. (1 reviews) - Users feel there are **integration issues** with USU that hinder efficient technical support and problem resolution. (1 reviews) - Users wish for more **automated menu options** in USU to simplify tasks like cleaning up obsolete data. (1 reviews) - Users find the **limited customization** of USU's reporting module frustrating, making ad-hoc reporting cumbersome and time-consuming. (1 reviews) - Users face **navigation issues** due to a non-intuitive interface and unreliable sorting and filtering features. (1 reviews) - Users find the **poor interface design** of USU frustrating, noting a lack of intuitiveness and outdated aesthetics. (1 reviews) - Setup Difficulty (1 reviews) - UX Improvement (1 reviews) ## USU Software Asset Management Reviews ### 1. We have had the software for almost 3 years now and it still doesn't work right. **Rating:** 2.0/5.0 stars **Reviewed by:** Eric M. | Senior Platform Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about USU Software Asset Management?** The software interface looks good. The engineers do try to help you. **What do you dislike about USU Software Asset Management?** The engineering department seems short-staffed, they have been unable to resolve issues we have presented to them. **What problems is USU Software Asset Management solving and how is that benefiting you?** It seems like it would be un-complicating our Oracle software license management, if it worked. **Official Response from Jillian Bamforth:** > I am sorry to hear about the issues you've experienced with USU over the past three years. While we all appreciate your positive feedback about our software interface and engineering team, I do apologize for falling short of your expectations. We are committed to resolving any outstanding issues and improving our software and services to better simplify software license management. Please feel free to reach out to us with any specific issues you would like to address. My personal email is jillian.bamforth@usu.com. I am looking forward to collaborating to exceed your expectations, Eric. Thank you! - [View USU Software Asset Management pricing details and edition comparison](https://www.g2.com/products/usu-software-asset-management/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A15%3A53+-0500&secure%5Bsession_id%5D=f65dee49-72c3-4737-9f0c-16c78f549560&secure%5Btoken%5D=5cfb8fb6adaf23806b974ce635a7ff57e3eaa0f9811021e041515b53f4dccca8&format=llm_user) ## USU Software Asset Management Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top USU Software Asset Management Alternatives - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - 4.3/5.0 (496 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews)