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Compare Userlane and Whatfix 
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Product Fruits
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At a Glance
Market Segments
Enterprise (40.0% of reviews)
Enterprise (44.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Userlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneWhatfix
Star Rating
(495)4.6 out of 5
Market Segments
Enterprise (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Userlane. Users appreciate its intuitive platform and the strong support provided during onboarding, making it a preferred choice for organizations looking for a reliable Digital Adoption Platform.
- Users say that Whatfix's implementation process is notably smooth, with many highlighting the ease of use and the effectiveness of its in-app guidance features. This contrasts with Userlane, where some users have expressed a desire for more robust onboarding support.
- Reviewers mention that Whatfix offers a highly customizable experience, allowing businesses to tailor the platform to their specific needs. This flexibility is a key advantage over Userlane, which, while user-friendly, may not provide the same level of customization according to recent feedback.
- According to verified reviews, Whatfix stands out for its exceptional quality of support, receiving high praise for its responsiveness and helpfulness. In comparison, while Userlane also offers prompt assistance, some users feel that Whatfix's support is more comprehensive and proactive.
- Users highlight that Whatfix's extensive knowledge base and resources contribute to a better user experience, making it easier to find solutions and guidance. Userlane, while having a user-friendly editor, has received feedback indicating that its knowledge resources could be more extensive.
- G2 reviewers note that Whatfix has a strong presence in the enterprise market, with a larger number of reviews indicating a more established user base. This contrasts with Userlane, which, despite having a slightly higher star rating, has fewer reviews, suggesting less widespread adoption and potentially less user feedback to draw from.
Pricing
Entry-Level Pricing
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Whatfix
No pricing availableFree Trial
Userlane
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
64
8.8
338
Ease of Use
8.9
67
8.6
408
Ease of Setup
8.6
61
8.3
358
Ease of Admin
8.6
62
8.5
277
Quality of Support
9.8
63
9.7
338
Has the product been a good partner in doing business?
9.6
63
9.5
276
Product Direction (% positive)
9.8
60
9.7
323
Features by Category
User Analysis
8.5
12
8.0
156
8.2
24
8.1
172
User Support
9.2
28
8.2
163
8.9
19
8.0
142
8.6
18
8.0
144
Walkthrough Type
Feature Not Available
8.5
166
9.2
26
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
41
Analytics - Digital Adoption Platform
Not enough data
8.3
40
Functions - Digital Adoption Platform
Not enough data
8.2
39
Not enough data
8.6
44
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Onboarding Setup
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Not enough data
Customer Engagement
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
9.0
21
8.9
146
8.5
18
8.8
141
Feature Not Available
8.1
93
Feature Not Available
7.0
68
Feature Not Available
8.2
84
Self-Service Platform
8.7
21
8.6
91
8.7
20
8.1
88
Feature Not Available
7.6
77
8.1
16
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Userlane and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Userlane is categorized as Client Onboarding
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Discussions
Userlane has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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