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Compare Userlane and Whatfix 
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Product Fruits
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At a Glance
Market Segments
Enterprise (40.0% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Userlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in its Quality of Support with a score of 9.7, while Userlane closely follows with a score of 9.8, indicating both platforms are highly regarded for their customer service.
- Reviewers mention that Whatfix's Ease of Setup is rated at 8.2, which is slightly lower than Userlane's 8.6, suggesting that users find Userlane easier to implement in their workflows.
- G2 users highlight that Whatfix offers a robust Self-Service Experience with a Knowledge Base score of 8.9, while Userlane surpasses this with a score of 9.0, indicating a more comprehensive resource for users seeking assistance.
- Users on G2 report that Whatfix's Account-Level Analytics score is 8.0, but Userlane does not provide this feature, which may be a deciding factor for users needing detailed analytics.
- Reviewers mention that Whatfix's Text Bubble Walkthroughs score is 9.0, while Userlane scores slightly higher at 9.2, suggesting that Userlane may offer a more effective way to guide users through processes.
- Users say that Whatfix's Personalization feature scores 8.3, while Userlane shines with a score of 9.0, indicating that Userlane provides a more tailored experience for end-users.
Pricing
Entry-Level Pricing
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Whatfix
No pricing availableFree Trial
Userlane
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.8
64
8.8
337
Ease of Use
8.9
67
8.6
407
Ease of Setup
8.6
61
8.3
357
Ease of Admin
8.6
62
8.5
277
Quality of Support
9.8
63
9.7
337
Has the product been a good partner in doing business?
9.6
63
9.5
276
Product Direction (% positive)
9.8
60
9.7
322
Features by Category
User Analysis
8.5
12
8.0
156
8.2
24
8.1
172
User Support
9.2
28
8.2
163
8.9
19
8.0
142
8.6
18
8.0
144
Walkthrough Type
Feature Not Available
8.5
166
9.2
26
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Onboarding Setup
8.8
23
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Project Tracking
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
22
Not enough data
Feature Not Available
Not enough data
8.8
23
Not enough data
Customer Engagement
Feature Not Available
Not enough data
9.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
9.0
21
8.9
146
8.5
18
8.8
141
Feature Not Available
8.1
93
Feature Not Available
7.0
68
Feature Not Available
8.2
84
Self-Service Platform
8.7
21
8.6
91
8.7
20
8.1
88
Feature Not Available
7.6
77
8.1
16
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Userlane and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Userlane is categorized as Client Onboarding
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
Userlane has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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