Userlane Features

Based on 21 Userlane reviews. Provides a repository of information that can be used by those seeking support.

Based on 18 Userlane reviews. Makes articles in the knowledge base searchable on the web.

As reported in 21 Userlane reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 20 Userlane reviews. Automates some or all operation related tasks

Based on 16 Userlane reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Allows you to deploy NPS surveys to users. This feature was mentioned in 12 Userlane reviews.

As reported in 24 Userlane reviews. Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group. This feature was mentioned in 28 Userlane reviews.

Based on 19 Userlane reviews. Supports multiple languages.

As reported in 18 Userlane reviews. Provides responses based on user behavior and feedback.

Based on 26 Userlane reviews. Supports text bubble walkthroughs.

Based on 23 Userlane reviews. Provide customizable workflows for onboarding activities and tasks.

Based on 22 Userlane reviews. Manage onboarding documents, training materials, and other content.

Based on 23 Userlane reviews. Identify trends and analysis that can be used to optimize onboarding.

Based on 20 Userlane reviews. Include features to keep customers engaged such as internal communications.

Condenses long documents or text into a brief summary.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience