[ UsefulF... Reviews ](https://www.g2.com/products/usefulfeedback/reviews) [ UsefulF... Reviews ](https://www.g2.com/products/usefulfeedback/reviews) # UsefulFeedback! Features ##### ## Survey Management (4) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Self-Service Experience (5) Knowledge Base Provides a repository of information that can be used by those seeking support. Searchable Articles Makes articles in the knowledge base searchable on the web. Community Forums Enables users to engage with other users to solve common issues. Mobile Optimization Optimizes the customer self-service experience on mobile devices Personalization Gives the user targeted, personalized results based on their activity or preferences Show More ##### ## Self-Service Platform (4) Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Automation Automates some or all operation related tasks Artificial Intelligence Utilizes artificial intelligence to improve workflows or customer experiences Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools Show More ##### ## Usability (3) All-Employee Access Permits use by job roles outside of service department Supporting Documents Allows linking of useful information such as screen shots Two-Way Communication Provides direct contact between CSRs and customers outside of milestones Show More ##### ## Reporting (3) Priority Case Alerts Informs stakeholders of activity on escalated or high-value cases Trend Analysis Evaluates frequency of types of complaints Performance Monitoring Includes a dashboard or other means of performance monitoring Show More ##### ## Generative AI (5) AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Customer Self-Service (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management") Sponsored livepro Knowledge Management 4.8/5 (168) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,620) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5 (6,954) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent") LiveAgent 4.5/5 (1,481) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/usefulfeedback/competitors/alternatives) ##### Categories on G2 [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Complaint Management ](https://www.g2.com/categories/complaint-management)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [ What's the best loyalty software for retail stores ](https://www.g2.com/discussions/what-s-the-best-loyalty-software-for-retail-stores)[ Best HCI Solutions ](https://www.g2.com/discussions/best-hci-solutions-for-2025)[ What's the top CPaaS software ](https://www.g2.com/discussions/what-s-the-top-cpaas-software) [ Which chatbot software is best for retail ](https://www.g2.com/discussions/which-chatbot-software-is-best-for-retail)[ Best tools for monitoring workloads in the cloud ](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[ Pros and Cons Details ](https://www.g2.com/products/usefulfeedback/reviews?qs=pros-and-cons) Show More [ What's the best loyalty software for retail stores ](https://www.g2.com/discussions/what-s-the-best-loyalty-software-for-retail-stores)[ Best HCI Solutions ](https://www.g2.com/discussions/best-hci-solutions-for-2025)[ What's the top CPaaS software ](https://www.g2.com/discussions/what-s-the-top-cpaas-software) [ Which chatbot software is best for retail ](https://www.g2.com/discussions/which-chatbot-software-is-best-for-retail)[ Best tools for monitoring workloads in the cloud ](https://www.g2.com/discussions/what-are-the-best-tools-for-monitoring-workloads-in-the-cloud)[ Pros and Cons Details ](https://www.g2.com/products/usefulfeedback/reviews?qs=pros-and-cons)