UsefulFeedback! Features

Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices.

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Allows designs to adapt automatically to the device that users access the survey or software.

Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback.

Analyze collected feedback near or in real-time.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Provides a secure and compliant system.

Continually inspects, audits, and monitors system to keep it up to date.

Provides a repository of information that can be used by those seeking support. 18 reviewers of UsefulFeedback! have provided feedback on this feature.

Based on 16 UsefulFeedback! reviews. Makes articles in the knowledge base searchable on the web.

As reported in 17 UsefulFeedback! reviews. Enables users to engage with other users to solve common issues.

As reported in 17 UsefulFeedback! reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 18 UsefulFeedback! reviews.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 18 reviewers of UsefulFeedback! have provided feedback on this feature.

As reported in 18 UsefulFeedback! reviews. Automates some or all operation related tasks

Based on 18 UsefulFeedback! reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 18 UsefulFeedback! reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

As reported in 13 UsefulFeedback! reviews. Permits use by job roles outside of service department

As reported in 13 UsefulFeedback! reviews. Allows linking of useful information such as screen shots

Provides direct contact between CSRs and customers outside of milestones 13 reviewers of UsefulFeedback! have provided feedback on this feature.

Informs stakeholders of activity on escalated or high-value cases This feature was mentioned in 13 UsefulFeedback! reviews.

Evaluates frequency of types of complaints 13 reviewers of UsefulFeedback! have provided feedback on this feature.

As reported in 13 UsefulFeedback! reviews. Includes a dashboard or other means of performance monitoring

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives