--- title: Updox Reviews meta_title: 'Updox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Updox works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 103 scale: '5' date_modified: '2026-07-07' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Updox Reviews **Vendor:** EverPro **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.4/5.0 **Total Reviews:** 103 ## About Updox With over 470k users, 68k physicians, 150 million patients and 150+ EHR integrations, Updox empowers physicians, pharmacists and other healthcare providers and staff to be more efficient and effective. We provide HIPAA-compliant electronic fax, secure text & SMS, video chat, patient reminders, broadcast messaging and so much more. ## Updox Reviews ### 1. Practice Manager **Rating:** 2.0/5.0 stars **Reviewed by:** Leanne K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Updox?** Streamlining all of our forms for patients to fill out online. Cuts down the cost of paper supplies and printer ink significantly. **What do you dislike about Updox?** There have been several technical issues with Updox over the last year which affect our patients being able to fill out forms online and we utilize Updox for faxing, both incoming and outgoing. This delays patient care. **What problems is Updox solving and how is that benefiting you?** By creating all of our patient forms on Updox, we are speeding up the check in process. We are definitely more efficient in our processes. ### 2. Poor integration and huge price hike without prior communication **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Updox?** We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved. **What do you dislike about Updox?** It still requires a ton of manual work and manipulation. So the integration is not great. It relies on a push/pull principles where you have to manually map and route every single item that comes in the queue and then pull the item from the EHR. VERY TIME CONSUMING. There are also down time, bug issues. Final straw is a 25% price hike without notice. The notice sent mentioned 6% and they charged 25%. I brought it up the management and they didn't care and stuck to their 25% price hike for us. I would not recommend based on our experience. **What problems is Updox solving and how is that benefiting you?** Secure messaging and fax. ### 3. Poor Leadership and customer service- fair product **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Updox?** ability to improve patient communication **What do you dislike about Updox?** Leadership and customer support- I have paid for a product for 12 months that I did not need or use and cannot cancel it because did not notify them 60 days before the contract expired to cancel the product and they are making pay for another 12 months for the same product that I did not use for the last 12 months. **What problems is Updox solving and how is that benefiting you?** improving patient communication ### 4. Excellent software for online consultation **Rating:** 5.0/5.0 stars **Reviewed by:** Khushi P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Updox?** Updox is helping me expand my business online without any problem. It has great features and is easy to integrate. Great customer support.I would say online documentation is great initiative. **What do you dislike about Updox?** If I get some discount or budget friendly package then I will become a long term customer. **What problems is Updox solving and how is that benefiting you?** I am running small medical consultations and this is helping me to interact with my patients easily. I can consult my patients anywhere, with great features like appointment reminders for better service and a better experience. Customer support is great, they help a lot if my team gets stuck or has any issues. Overall I have a great experience with Updox. I would say online documentation is great initiative. ### 5. Great Software!! **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash A. | Marketing Head, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Updox?** Updox has great features like online consultation. Reminders, scale operation and many other features. **What do you dislike about Updox?** Updox should improve user AI and I can work without any errors or interruptions. Some features are delayed. **What problems is Updox solving and how is that benefiting you?** UpDocs is helping my team connect with my patients from anywhere in India and is very cost-effective too. I can do my work without any extra space, which saves me a lot of investment. It has features that help my team to connect with the patient at any time,easy to setup and we also get good ROI and good feedback. Quality support is too good to help me anytime. ### 6. Updox cures fax fatigue! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Updox?** Updox's interface and integration with our EHR (Practice Fusion) is so easy and intuitive. As a medical office, we were getting so many redundant faxes, were wastign a ton of paper, and most improtantly were wasting a ton of time getting faxes, scanning them, then moving into patient files. With Updox, one click and a fax is moved into a patient file. Makes everyone life so much easier, and we save a ton of money on paper. **What do you dislike about Updox?** Don't really dislike anything about Updox at this point. **What problems is Updox solving and how is that benefiting you?** We basically only use Updox's fax service at this point, and it has essentially cured our fax fatigue, namely the endless uneeded faxes (waste of paper), and the wasted time of taking faxes, scanning them, then moving them into patient files. Now it's all done with one click, and also sending out faxes from patient files is so much easier. Has saves us a ton of time and money. ### 7. Great Experience with Updox **Rating:** 5.0/5.0 stars **Reviewed by:** Pragya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Updox?** Updox is best for giving unlimited cloud storage and fllexible functionality. We can easily send faxes and can be able to directly link to a patients. **What do you dislike about Updox?** The disike i have seen in Updox is we cannot identify incoming text due to random phone numbers. **What problems is Updox solving and how is that benefiting you?** Through Updox we can easily transfer reports to the patients charts, send faxes to specialists and also secure messages to portals. It is the best tool for us. ### 8. Great Experience with Updox Software **Rating:** 5.0/5.0 stars **Reviewed by:** muskan t. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Updox?** Updox is best for directly tranfer reports to patient charts, send faxes to specialists and it also secure the messages. **What do you dislike about Updox?** Sometimes it is not gets the incoming text messages and also not recognize the phone number. **What problems is Updox solving and how is that benefiting you?** The major problem solving by Updox is we can easily transfer the reports to patients and also send the faxes. We can also do the video conferencing which is secure way to communicate with the patients. ### 9. Meets our small business needs for HIPPA compliant scheduling and sharing of info with patients **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Emergency Medicine Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Updox?** Fax module allows our providers to securely send patient info to our schedulers who can then use UPDOX to organize our files **What do you dislike about Updox?** Secure texting of patients works without fault but requires the patient to jump through a few steps on their device which is confusing to non-tech savvy clients. **What problems is Updox solving and how is that benefiting you?** We needed a way for providers to refer patients for follow-up appointments, sending information to our schedulers securely. Updox was the affordable answer. ### 10. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Wanda L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Updox?** We utilize the UpDox fax most often. It puts our incoming and out going faxes at our fingertips. It is also integrated to our EMR so uploading documets from other providers is a breeze. **What do you dislike about Updox?** There have been many challenges to mass texting, and it is sometimes hard to send information to everyone in our system all at once. **What problems is Updox solving and how is that benefiting you?** Ease in sending secure documentation to patients. ## Updox Discussions - [When when we get a custom link for each provider.](https://www.g2.com/discussions/36893-when-when-we-get-a-custom-link-for-each-provider) - 1 comment, 1 upvote - [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) - 2 comments - [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) - 1 comment - [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) - 5 comments - [View Updox pricing details and edition comparison](https://www.g2.com/products/updox/reviews/updox-review-7018880?section=pricing&secure%5Bexpires_at%5D=2026-07-23+23%3A52%3A12+-0500&secure%5Bsession_id%5D=e98a3c8f-f0c1-41e2-8e46-5dbdcd1d8843&secure%5Btoken%5D=3f1e533b68cfa49567a6882c534de40fc7a8468add4ba25991e0de6b1a3a92b8&format=llm_user) ## Updox Features **Information Flow** - Patient Case Management - Referrals Management - Records Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Updox Alternatives - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (342 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)