Top 10 Upcall Alternatives & Competitors

(1)4.5 out of 5

Explore the best alternatives to Upcall for users who need new software features or want to try different solutions. Call Center Infrastructure (CCI) Software is a widely used technology, and many people are seeking high quality, sophisticated software solutions with mobile access, queue management, and call back. Other important factors to consider when researching alternatives to Upcall include ease of use and reliability. The best overall Upcall alternative is Talkdesk. Other similar apps like Upcall are Automation Anywhere, Nextiva, NiCE CXone Mpower, and UJET. Upcall alternatives can be found in Call Center Infrastructure (CCI) Software but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to Upcall

Talkdesk
Automation Anywhere
Nextiva
NiCE CXone Mpower
UJET
JustCall
Close
CloudTalk

Top 10 Alternatives to Upcall Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Upcall stacks up to the competition, check reviews from current & previous users in industries like Architecture & Planning, and find the best product for your business.

Talkdesk

By Talkdesk

4.4/5

(2,503)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Upcall:

Call Center Infrastructure (CCI)

Automation Anywhere

By Automation Anywhere

4.5/5

(5,548)

Product Description

Categories in common with Upcall:

Call Center Infrastructure (CCI)

Nextiva

By Nextiva

4.5/5

(3,440)

Product Description

Categories in common with Upcall:

Call Center Infrastructure (CCI)

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UJET

By UJET

4.7/5

(1,120)

Product Description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Categories in common with Upcall:

Call Center Infrastructure (CCI)

JustCall

By Saas Labs

4.3/5

(2,352)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Upcall:

Call Center Infrastructure (CCI)

By Close

4.7/5

(1,963)

Product Description

Categories in common with Upcall:

Call Center Infrastructure (CCI)

CloudTalk

By CloudTalk

4.4/5

(1,633)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with Upcall:

Call Center Infrastructure (CCI)

LiveAgent

By QualityUnit

4.5/5

(1,533)

Product Description

Categories in common with Upcall:

Call Center Infrastructure (CCI)

Genesys Cloud CX

By Genesys

4.4/5

(1,489)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Upcall:

Call Center Infrastructure (CCI)