Twilio Flex Reviews & Product Details

I like that I can create a flex instance and just start using it! It was incredibly simple to set up, and has a very small learning curve to really get the hang of. If you need something changed or extended, then no problem - if you're a developer or have access to one, it just takes a little bit of code to change something or add a useful piece of functionality Review collected by and hosted on G2.com.

I would like to see more out of the box optional features instead of having to develop some on my own. Review collected by and hosted on G2.com.

It can be setup very quickly with the help of documentations. It works under the REST API and the call as well as text interactions are better than the competitors. Paying for the number of text notifications you send or whichever service you use. We can always trust the reliability of the messages. It is very adaptable to requirements. It also increases information collection. Review collected by and hosted on G2.com.

When we implemented it, we found some logging issues. But the issues were not frequent and it was working as desired most of the time. There can be more options available for custom messages in error. Review collected by and hosted on G2.com.

This application is pretty much easy to use and has several features, all that required for call center purposes. I like most its calling functionality and quality of voice. Routing and auto Interactive Voice Response feature is amazing. Review collected by and hosted on G2.com.

Technically I did not find any issue in the application. Its user interface is a bit odd. But still I like it. Review collected by and hosted on G2.com.

I like it because they build what you want: SMS, Voice & Messaging applications on an API built for global scale. It provides solutions for all problems. Review collected by and hosted on G2.com.

It must be simpler to use and have a lower price. Review collected by and hosted on G2.com.

I like most Twilio API inbuilt features like real time communication, auto call, ivr, call routing, delivery report etc. Its easy to integrate API in new and existing application. Its much secure as it does require Account Sid and Auth Token to utilize the service. Communication by Twilio is really awesome. It does not require much knoweldge to begin with this API. Review collected by and hosted on G2.com.

Only one minor issue noticed there is limit on message text string(160). Except that everything is awesome. Review collected by and hosted on G2.com.

I like that the TaskRouter allows routing both in buckets AND to agents based on specific criteria in a time based waterfall timeout mechanic. I like how we can dynamically add components and tabs to the agent UI to beta test and experiment with features without screwing up the core flow Review collected by and hosted on G2.com.

I dislike that I couldn't get my hands on it sooner. There are some good tutorials in the docs but not enough. Review collected by and hosted on G2.com.

Programmable SMS API took my total focus. It's the best customizable API service I've ever come across. And this works so smoothly with Flex. Ability to select the channel I'm interested in, is another enormous feature Review collected by and hosted on G2.com.

Integrating with plugins seems a bit confusing. Integrating the real-time reporting feature with third-party applications is somewhat more confusing than other competitors. Review collected by and hosted on G2.com.

Very good documentation to learn how to customize and really love the customizable features it has. And the pricing is also fair because you only pay for what you use. Review collected by and hosted on G2.com.

When there is an issue, sometimes it takes a few days to get a response for the resolution. It would be nice if the issue response emails came within a few hours. Review collected by and hosted on G2.com.

Excellent services and support. After failing by using SMSGlobal we turned our messages to Twilio and everything is great so far Review collected by and hosted on G2.com.

none so far , everything works like charm Review collected by and hosted on G2.com.

The omnichannel feature which allows agents to get request from all channels Review collected by and hosted on G2.com.

Don't have a fully integrated crm system,. Review collected by and hosted on G2.com.