Twilio Flex Reviews & Product Details

Multichannel service platform that allows integration with internal CRM systems or those of other vendors. Review collected by and hosted on G2.com.

Very slow, even on more stable internet networks. Some bugs such as Call is stuck and user is not able to disconnect, chat does not load on the user's screen, and failures to transfer calls. Review collected by and hosted on G2.com.

Omni channel support and reporting is great. Review collected by and hosted on G2.com.

Every little change needs engineering support, impossible to customize on the fly or adjust schedules for holidays. Review collected by and hosted on G2.com.

I like how Twilio Flex affords us with the ability to automate engagement with our customers on non-traditional platforms like WhatsApp and Telegram. This has often meant faster response times from our customers, since the aforementioned platforms are where they are most available, during the course of the day. Review collected by and hosted on G2.com.

Twilio Flex can obviously do with providing us with better analytical data, as it regards how our customers engage with our contents. I do not expect this to be near-perfect any moment from now though. Review collected by and hosted on G2.com.

Being able to text inbound/out bound lord than 1 customer Review collected by and hosted on G2.com.

Sometimes unable to make calls or send texts Review collected by and hosted on G2.com.

I like the ease of CRM integration, available agents, transfer, and route to calls to any other available agents. As an admin I can also see how my agents are doing and create dashboards based on the performance. Review collected by and hosted on G2.com.

Nothing to dislike! It is the best! I wish Twilio would be more popular so others can see the importance! Review collected by and hosted on G2.com.

You can use Twilio Flex on almost any system, almost anywhere in the US where there is adequate internet bandwidth. Review collected by and hosted on G2.com.

Because of the nature of VOIP, this phone system is subject to dropped calls and jitter. Review collected by and hosted on G2.com.

Twilio is one of the best platforms that exist for the development of new technologies and for communication in general. twilio I like it because its service is useful and very easy to use after it adapts to the system. I also like the great variety of ways in which to write a code in Twilio, thanks to that I can make it much more personalized and thus manage the Calls in a better way I love the diversity of options available for connectivity and it is that Twilio has a stable connection, no matter if the Internet is slow or poor or if you connect from mobile devices, the connection is always stable. Another great thing is that I can program the voice function separately and, at the same time, I can keep a record of it. Another thing I love about this system is that it can directly involve the SIP trunking within the Twilio platform. It is one of the most avant-garde and innovative platforms that exist, in fact, it is one of the only ones that offers so many services grouped into one and the quality of the service cannot be questioned. The best thing about this service is that it provides me with the best tools to make my job the best. Review collected by and hosted on G2.com.

Twilio seems to me a great platform the only problem I have had with them is with their technical support since they take a long time to answer the questions last once they answered me for a week and it was a waste of time waiting for them to answer me. Review collected by and hosted on G2.com.

Easy to see my team in one place, when they log in and out and what call status they are in. Also easy to listen live. Review collected by and hosted on G2.com.

Need the ability to listen live to an outbound call, other than that we have the functionality that we need from twilio Review collected by and hosted on G2.com.

Twilio is a simple, user friendly way to log in and out of work activities Review collected by and hosted on G2.com.

The app often logs out if left idle on one status too long. Sometimes it takes a bit for the app to log in and out Review collected by and hosted on G2.com.

How quick and easy it is to setup call center with Twilio Flex. It supports all the omni channels. Review collected by and hosted on G2.com.

We end up writing lot of Twilio Functions when you setup call center using Flex, I wish Functions had support for other programming languages. It supports only NodeJS. Review collected by and hosted on G2.com.