Trumpia Reviews & Product Details

I do appreciate how easy it is to connect with their customer service team as well as the fast turn around in regards to their product delivery. If I have trouble understanding something there is no issue with them breaking it down to layman's terms so that I can gain a better perspective and learn how to get what I need when I need it. I had never heard of Trumpia before Halloween of last year, but my supervisor advised that we should use it for a costume competition. With no idea of how many people would enter or vote (which turned out to be a lot more than expected) she was having trouble deciding what SMS service would be most easiest and efficient to use and it was Trumpia for the win! Review collected by and hosted on G2.com.

Sometimes, Trumpia can be a bit pricier than you may like, but there's no doubt that it will work for your needs and it will work well (on a tight timeline I might add) for any event, survey or whatever you may be doing that involves a large amount of people. Spending money on guaranteed results is often needed in the marketing industry so I would say it is worth it in the long run. Review collected by and hosted on G2.com.

Immediate customer support, great communication, and ease of use! Every time I need something, I just email my account manager, Justin, and he responds almost immediately with a friendly answer and time frame for my request. Using Trumpia has allowed us to improve our communication with clients tenfold! Review collected by and hosted on G2.com.

Number of users I can have on my account is too low considering how much we have invested. Review collected by and hosted on G2.com.

Very easy to create and send text campaigns. Also relatively easy to set up autocampaigns for continuous contact with our clients. Review collected by and hosted on G2.com.

Lack of total characters allowed for a single text message Review collected by and hosted on G2.com.

Since signing up with Trumpia it has driven sales on the days the text messages are sent out. Our representative Justin Ignacio has been great with optimizing and recommending products and services. His follow up is like no other. His eagerness to solve any issues is outstanding. The site is very user-friendly and extremely easy to use. We have used this service since April of 2015. Review collected by and hosted on G2.com.

Our issues has been resolved. However, the billing department was our biggest issue. On a few occasions we would buy additional credits while being on a month to month automatic renewal and for reasons our account would be disabled. Also, customers complained that they were not being removed when they text "Stop". Review collected by and hosted on G2.com.

Our account is broken into a dozen sub accounts and each of those accounts has different skill sets and different needs. Judi and her team have been there to assist everyone with all of their needs. From simple campaign setup to larger API integrations. Review collected by and hosted on G2.com.

No much, I would like to see the back end redesigned for a better UI experience. Review collected by and hosted on G2.com.

The ability to send messages in advance by sending trumpia a specific date on when to release. Review collected by and hosted on G2.com.

Sometimes its hard to navigate how to add a facebook post or something else social media wise. Review collected by and hosted on G2.com.

I used the platform for a recent event, and needed to keep a large group in communication. I am not the most tech saavy person, but I was able to get the job done with the help of their support staff. They explained everything in detail and was able to get the event done smoothly. Review collected by and hosted on G2.com.

nothing to do with the platform, but some did not have a cell phone that was compatible, some carriers did not work with the platform. Review collected by and hosted on G2.com.

We like Trumpia very much. Justin Ignacio has always been our go-to guy when it comes to any of our customer service needs. It's always a great experience. Review collected by and hosted on G2.com.

Nothing! We've never had a problem. Review collected by and hosted on G2.com.

I really love the expert advice from the support team. Very knowledgeable, fast & friendly. Especially Justin Medina Review collected by and hosted on G2.com.

There is nothing I dislike. If there is a issue it is quickly resolved. Review collected by and hosted on G2.com.

The customer service given by Laura was more than I expected. She is a true educator walking me through the process and answering all of my questions Review collected by and hosted on G2.com.

Nothing at this point. Still in the adaptive phase. Review collected by and hosted on G2.com.

After sign up and first use of SMS service I was amazed at how efficient and easy it was to reach out to so many people. Review collected by and hosted on G2.com.

Is time to have an App , Some times I need to send some texts but I have to open my computer, It would be better if there is an App to use. Review collected by and hosted on G2.com.

From a marketers perspectives, it's a great tool. Highly effective. Easy to use. Good results. I also appreciate the great service and attention provided by my account rep, Judi Brand. We've been using Trumpia for three years now and have been extremely pleased. Review collected by and hosted on G2.com.

Honestly, there's not one thing that I can think of that I dislike about the product. Review collected by and hosted on G2.com.

The Trumpia team is quick to help and respond. I appreciate all of their help through different steps. Review collected by and hosted on G2.com.

The system is bigger/more complex than we need it to be. The interface isn't intuitive. Review collected by and hosted on G2.com.

I appreciate the team at Trumpia, any time we have questions they are quick to respond and help to find solutions to any issues! Review collected by and hosted on G2.com.

I do not have many complaints - we use Trumpia in a non-traditional manner. Review collected by and hosted on G2.com.

Trumpia Text Program is a great tool for us to reach our customers quickly and effectively. It is very easy to use and manage. Review collected by and hosted on G2.com.

There is nothing we dislike about Trumpia Review collected by and hosted on G2.com.

The feedback and insight I gain from my rep at Trumpia is probably what I like most about Trumpia. She is always very diligent in my requests and always looking for ways in which she can help. Review collected by and hosted on G2.com.

If there was something we could do about the speed of the platform, that would be best next step. Review collected by and hosted on G2.com.

One of the best aspects of this product is the client support. Laura has us helped tremendously in getting all features of the program up and running. She is very knowledgeable, responsive and, most of all, patient. Review collected by and hosted on G2.com.

We are just beginning our adventure with Trumpia but everything so far is very favorable. Review collected by and hosted on G2.com.

There customer service is out standing. I can't speak highly enough of the excellent service. The system is user friendly. They really care about you Review collected by and hosted on G2.com.

It can be complicated to setup in the beginning. Review collected by and hosted on G2.com.

Judi Brand our account manager is always accessible and responsive. Review collected by and hosted on G2.com.

there isn't anything I can think of that I dislike Review collected by and hosted on G2.com.

Trumpia has given us an excellent platform for volume texting employees and consumers. The support I received from Judi Brand at Trumpia is outstanding! Review collected by and hosted on G2.com.

Would like to see an auto response that the mailbox is unattended when it is not being actively staffed Review collected by and hosted on G2.com.

Judi Brand is extremely responsive and is always thinking about how Trumpia can help us reach our program goals Review collected by and hosted on G2.com.

the interface is a little complex and jargonistic Review collected by and hosted on G2.com.

It's a great software to utilize for targeting specific consumers and updated data analytics. I enjoy using this for customer service and to thank them for their business and to send them anything regarding apologies for inquiries and issues. Review collected by and hosted on G2.com.

It's a little difficult to manage at first, but once you get used to it; it is great. I dislike how often I have to reboot the program in order to get some updated results as our business need requires constant updating and progress. I dislike the technical support when needing help. Review collected by and hosted on G2.com.

Trumpia is easy to use and allows users to easily mass SMS messages and information. It's the perfect compliment to our digital giving software. Review collected by and hosted on G2.com.

We have not used Trumpia to the point where we have found anything that we dislike. The system appears to be very user friendly and the support team is knowledgeable and ready to help our team and also speak to the customers as needed. We are reselling Trumpia in conjunction with our digital giving software in order to give our customers another way to reach out to their donors. Most of our customers are churches and non profits, so having another avenue that they can use to reach their community is extremely important to them. Originally, we used Trumpia as experiment in a local church and it was very well received. We used the short code to allow people to sign to give and learn more about the organization and within the first few weeks of doing so, interactions began to pour in. Review collected by and hosted on G2.com.