TrueLark Reviews 2026: Details, Pricing, & Features

OM

Owings Mills M.

Studio Director

Small-Business (50 or fewer emp.)

10/1/2025

"Never miss opportunities"

5/5

What do you like best about TrueLark?

We never miss an opportunity during our rush hours to engage with a lead or even our members, because TrueLark follows up immediately and collects info from each caller. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

Sometimes there may be booking discrepancies, but I haven’t actually checked to see if it’s something that could be tweaked. Review collected by and hosted on G2.com.

AM

ALS Alexandria M.

Studio Manager

Small-Business (50 or fewer emp.)

10/1/2025

"Has made my job easier!"

5/5

What do you like best about TrueLark?

Having an assistant engage with the guest when I am not able to has help me out a lot. The system was easy to integrate into the studio. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

I haven't seen a downside yet in my experience. It sends us messages if there is something that the system is not able to handle. Review collected by and hosted on G2.com.

GA

Gregory A.

Operations Manager

Small-Business (50 or fewer emp.)

10/1/2025

"Great AI- Customer service"

5/5

What do you like best about TrueLark?

TrueLark is proving to be a valuable asset for our team. Every day, it saves us hours that would otherwise be spent on repetitive tasks. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

After the AI becomes familiar with your routines and workflows, it truly proves to be a valuable asset. Review collected by and hosted on G2.com.

SP

Sunny P.

Operations Leader

Small-Business (50 or fewer emp.)

10/7/2025

"Overall A Good Addition To Our Team"

5/5

What do you like best about TrueLark?

The feature that allows it to answer questions helps reduce some of the workload for the front office. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

The system allows appointments to be scheduled at times that are actually unavailable. Review collected by and hosted on G2.com.

UM

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

10/1/2025

"Office Manager"

4/5

What do you like best about TrueLark?

I appreciate the notifications when it doesn't have an answer. It avoids confusion for patient and staff. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

Sometimes it's unable to link or find the patient so it creates a new one. Review collected by and hosted on G2.com.

UM

Verified User in Medical Practice

Enterprise (> 1000 emp.)

10/8/2025

"Great application!"

4.5/5

What do you like best about TrueLark?

The ease of reading the voice message and ability to reply back via text Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

It seems to skip back to "Mine" when I'm trying to quickly move onto the next message. Review collected by and hosted on G2.com.

AD

Angie D.

Franchisee

Small-Business (50 or fewer emp.)

10/2/2025

"Truelark to reduce receptionist costs."

4/5

What do you like best about TrueLark?

Truelark is able to handle a variety of front desk communication tasks such as making, canceling and changing appointments, which reduces our need for front desk staffing and the costs associated with that. We also appreciate the online database, which makes it easy to review all calls and determine which contacts need follow up. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

Truelark is still a non-human product and therefore there are some shortfalls, such as not showing as available appointments not being show due to specific details noted or adding extra time onto appointments unnecessarily, resulting in the need to clean up the bookings a bit. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/1/2025

"overall a great tool"

4/5

What do you like best about TrueLark?

I appreciate the immediate response patients when I've missed their call. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

I think the setup for schedules could be made more intuittive and user friendly. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/1/2025

"extreme discrepancy and alot of inaccuracies with scheduling in the right spot/column/day"

2.5/5

What do you like best about TrueLark?

we have a bot scheduling after hours so nobody is missed. Emergencies are given attention to right away. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

inaccurate scheduling/days/times/columns and providers Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/1/2025

"Great platform for float spa"

4/5

What do you like best about TrueLark?

Innovation and support. I love the texting feature Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

as a franchisee, we have no control over many settings Review collected by and hosted on G2.com.

4.4 out of 5 stars

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