---
title: TrueLark Reviews
meta_title: 'TrueLark Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how TrueLark works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 14
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# TrueLark Reviews
**Vendor:** Weave  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 14
## About TrueLark
TrueLark AI for dental is for DSOs and multi-location dental practices. It's an AI-powered patient communications solution that integrates with your PMS. TrueLark AI answers 100% of missed calls and converses with patients via SMS or web chat. Patients can book/cancel/reschedule appointments and get answers to questions right in the text thread with a few clicks. Our clients convert phone calls to bookings convert online leads to new patients, reduce costs and improve the patient experience. Plus, the monthly cost is less than a week's wages for a front desk or call center employee.



## TrueLark Pros & Cons
**What users like:**

- Users value the **effective front desk communication** capabilities of TrueLark, streamlining operations and enhancing efficiency. (4 reviews)
- Users value the **immediate response time** of TrueLark, ensuring every call and opportunity is addressed promptly. (2 reviews)
- Users appreciate the **text messaging feature** for its ease of use and innovative support in communication. (2 reviews)
- Users value the **efficient appointment management** of TrueLark, streamlining front desk operations and reducing staffing costs. (1 reviews)
- Users appreciate the **communication ease** with TrueLark, enjoying the convenience of voice messages and text replies. (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Helpful (1 reviews)
- Integrations (1 reviews)

**What users dislike:**

- Users struggle with **scheduling issues** , facing problems like appointments booked at unavailable times and confusing setups. (3 reviews)
- Users report **booking issues** with TrueLark, including discrepancies and unnecessary extra time added to appointments. (2 reviews)
- Users experience **linking issues** with TrueLark, leading to the creation of duplicate patient records. (1 reviews)
- Users report **inaccurate scheduling** , leading to confusion with days, times, columns, and provider information. (1 reviews)
- Franchisees feel hindered by **limited control over settings** in TrueLark, impacting their customization options. (1 reviews)
- Poor Usability (1 reviews)
- Software Bugs (1 reviews)



- [View TrueLark pricing details and edition comparison](https://www.g2.com/products/truelark/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-04+20%3A15%3A18+-0500&secure%5Bsession_id%5D=5d340e30-7bbb-444b-a729-3698703e09b6&secure%5Btoken%5D=d58815c62b68466de63648fb2c39bd1ba2e5f14c8ce5d6b9040d3653b087f93e&format=llm_user)

## TrueLark Features
**Business Administration - Spa Management**
- Inventory Management
- Billing & Sales
- Employee Management

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Marketing - Spa Management**
- Membership
- Social Review
- Automated Campaigns

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Guest Experience - Spa Management**
- Scheduling
- Surveys
- Customer Trends

**Generative AI**
- AI Text Summarization

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