--- title: TrueLark Reviews meta_title: 'TrueLark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how TrueLark works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 14 scale: '5' date_modified: '2026-11-09' parent_category: name: Dental url: https://www.g2.com/categories/dental ---

TrueLark Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the effective communication capabilities of TrueLark, simplifying appointment management and enhancing guest interactions. (4 mentions)
Users value the immediate response time of TrueLark, ensuring no patient calls go unanswered during busy hours. (2 mentions)
Users love the text messaging feature for its innovation, ease of use, and quick response capabilities. (2 mentions)
Users value the efficient appointment management of TrueLark, significantly reducing staffing needs and associated costs. (1 mentions)
Users love the communication ease of TrueLark, enabling quick replies to voice messages through text. (1 mentions)
Users often face scheduling issues with TrueLark, as appointments can be set at unavailable times, causing frustration. (3 mentions)
Users experience booking issues with TrueLark, including discrepancies and unnecessary additional time added to appointments. (2 mentions)
Users face linking issues with TrueLark, leading to the accidental creation of duplicate patient records. (1 mentions)
Users report inaccurate scheduling that leads to confusion with dates, times, and provider information. (1 mentions)
Users feel frustrated by the limited customization options in TrueLark, lacking control over essential settings as franchisees. (1 mentions)

5 Pros or Advantages of TrueLark

1. Communication
Users value the effective communication capabilities of TrueLark, simplifying appointment management and enhancing guest interactions.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great application!"

What do you like about TrueLark?

The ease of reading the voice message and ability to reply back via text

Angie D.
AD

Angie D.

Small-Business (50 or fewer emp.)

4.0/5

"Truelark to reduce receptionist costs."

What do you like about TrueLark?

Truelark is able to handle a variety of front desk communication tasks such as making, canceling and changing appointments, which reduces our need for

2. Response Time
Users value the immediate response time of TrueLark, ensuring no patient calls go unanswered during busy hours.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"overall a great tool"

What do you like about TrueLark?

I appreciate the immediate response patients when I've missed their call.

Owings Mills M.
OM

Owings Mills M.

Small-Business (50 or fewer emp.)

5.0/5

"Never miss opportunities"

What do you like about TrueLark?

We never miss an opportunity during our rush hours to engage with a lead or even our members, because TrueLark follows up immediately and collects inf

3. Text Messaging
Users love the text messaging feature for its innovation, ease of use, and quick response capabilities.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great application!"

What do you like about TrueLark?

The ease of reading the voice message and ability to reply back via text

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great platform for float spa"

What do you like about TrueLark?

Innovation and support. I love the texting feature

4. Appointment Management
Users value the efficient appointment management of TrueLark, significantly reducing staffing needs and associated costs.
See 1 mentions

See Related User Reviews

Angie D.
AD

Angie D.

Small-Business (50 or fewer emp.)

4.0/5

"Truelark to reduce receptionist costs."

What do you like about TrueLark?

Truelark is able to handle a variety of front desk communication tasks such as making, canceling and changing appointments, which reduces our need for

5. Communication Ease
Users love the communication ease of TrueLark, enabling quick replies to voice messages through text.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Great application!"

What do you like about TrueLark?

The ease of reading the voice message and ability to reply back via text

5 Cons or Disadvantages of TrueLark

1. Scheduling Issues
Users often face scheduling issues with TrueLark, as appointments can be set at unavailable times, causing frustration.
See 3 mentions

See Related User Reviews

SP

Sunny P.

Small-Business (50 or fewer emp.)

5.0/5

"Overall A Good Addition To Our Team"

What do you dislike about TrueLark?

The system allows appointments to be scheduled at times that are actually unavailable.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"overall a great tool"

What do you dislike about TrueLark?

I think the setup for schedules could be made more intuittive and user friendly.

2. Booking Issues
Users experience booking issues with TrueLark, including discrepancies and unnecessary additional time added to appointments.
See 2 mentions

See Related User Reviews

Angie D.
AD

Angie D.

Small-Business (50 or fewer emp.)

4.0/5

"Truelark to reduce receptionist costs."

What do you dislike about TrueLark?

Truelark is still a non-human product and therefore there are some shortfalls, such as not showing as available appointments not being show due to spe

Owings Mills M.
OM

Owings Mills M.

Small-Business (50 or fewer emp.)

5.0/5

"Never miss opportunities"

What do you dislike about TrueLark?

Sometimes there may be booking discrepancies, but I haven’t actually checked to see if it’s something that could be tweaked.

3. Feature Issues
Users face linking issues with TrueLark, leading to the accidental creation of duplicate patient records.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Office Manager"

What do you dislike about TrueLark?

Sometimes it's unable to link or find the patient so it creates a new one.

4. Inaccurate Reporting
Users report inaccurate scheduling that leads to confusion with dates, times, and provider information.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"extreme discrepancy and alot of inaccuracies with scheduling in the right spot/column/day"

What do you dislike about TrueLark?

inaccurate scheduling/days/times/columns and providers

5. Limited Customization
Users feel frustrated by the limited customization options in TrueLark, lacking control over essential settings as franchisees.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Great platform for float spa"

What do you dislike about TrueLark?

as a franchisee, we have no control over many settings

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TrueLark Reviews (14)

Reviews

TrueLark Reviews (14)

4.4
14 reviews
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Owings Mills M.
OM
Owings Mills M.
Studio Director
Small-Business (50 or fewer emp.)
"Never miss opportunities"
5/5
What do you like best about TrueLark?

We never miss an opportunity during our rush hours to engage with a lead or even our members, because TrueLark follows up immediately and collects info from each caller. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

Sometimes there may be booking discrepancies, but I haven’t actually checked to see if it’s something that could be tweaked. Review collected by and hosted on G2.com.

ALS Alexandria M.
AM
ALS Alexandria M.
Studio Manager
Small-Business (50 or fewer emp.)
"Has made my job easier!"
5/5
What do you like best about TrueLark?

Having an assistant engage with the guest when I am not able to has help me out a lot. The system was easy to integrate into the studio. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

I haven't seen a downside yet in my experience. It sends us messages if there is something that the system is not able to handle. Review collected by and hosted on G2.com.

Gregory A.
GA
Gregory A.
Operations Manager
Small-Business (50 or fewer emp.)
"Great AI- Customer service"
5/5
What do you like best about TrueLark?

TrueLark is proving to be a valuable asset for our team. Every day, it saves us hours that would otherwise be spent on repetitive tasks. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

After the AI becomes familiar with your routines and workflows, it truly proves to be a valuable asset. Review collected by and hosted on G2.com.

SP
Sunny P.
Operations Leader
Small-Business (50 or fewer emp.)
"Overall A Good Addition To Our Team"
5/5
What do you like best about TrueLark?

The feature that allows it to answer questions helps reduce some of the workload for the front office. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

The system allows appointments to be scheduled at times that are actually unavailable. Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"Office Manager"
4/5
What do you like best about TrueLark?

I appreciate the notifications when it doesn't have an answer. It avoids confusion for patient and staff. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

Sometimes it's unable to link or find the patient so it creates a new one. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Enterprise (> 1000 emp.)
"Great application!"
4.5/5
What do you like best about TrueLark?

The ease of reading the voice message and ability to reply back via text Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

It seems to skip back to "Mine" when I'm trying to quickly move onto the next message. Review collected by and hosted on G2.com.

Angie D.
AD
Angie D.
Franchisee
Small-Business (50 or fewer emp.)
"Truelark to reduce receptionist costs."
4/5
What do you like best about TrueLark?

Truelark is able to handle a variety of front desk communication tasks such as making, canceling and changing appointments, which reduces our need for front desk staffing and the costs associated with that. We also appreciate the online database, which makes it easy to review all calls and determine which contacts need follow up. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

Truelark is still a non-human product and therefore there are some shortfalls, such as not showing as available appointments not being show due to specific details noted or adding extra time onto appointments unnecessarily, resulting in the need to clean up the bookings a bit. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"overall a great tool"
4/5
What do you like best about TrueLark?

I appreciate the immediate response patients when I've missed their call. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

I think the setup for schedules could be made more intuittive and user friendly. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"extreme discrepancy and alot of inaccuracies with scheduling in the right spot/column/day"
2.5/5
What do you like best about TrueLark?

we have a bot scheduling after hours so nobody is missed. Emergencies are given attention to right away. Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

inaccurate scheduling/days/times/columns and providers Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great platform for float spa"
4/5
What do you like best about TrueLark?

Innovation and support. I love the texting feature Review collected by and hosted on G2.com.

What do you dislike about TrueLark?

as a franchisee, we have no control over many settings Review collected by and hosted on G2.com.
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