The conditional merging is simple and effecting. Being able to avoid modifying the Salesforce duplication rules entirely removes a lot of headaches and prevents staff from being confused who use the system on the regular. This was all helped as we had an amazing Traction Complete team member guide us through and work on all of our issues that came up (Shauna Komaran) Review collected by and hosted on G2.com.
We had some initial concerns about data retention and reversals but the product has evolved since then through feedback and those have been rectified Review collected by and hosted on G2.com.
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