My favorite feature is that it helps keep our CRM clean and organized.

The drag-and-drop configuration for lead routing is something that I really like because of the way that you can design the rules visually rather than having to code them. This alone saves hours a week. The hierarchy visualization is also well done and easy to understand. Performance has been strong. Deduplication is fast even on big data sets, and hierarchy construction scales well for business customers. The process of onboarding was effortless. The support team guided us on how to set up our deduplication plans and routing rules. The documentation provided was thorough and easy to understand, and all queries received prompt and helpful replies. Traction Complete integrates perfectly within our workflow because it integrates smoothly with the rest of our RevOps suite, particularly Salesforce, Slack, and calendar applications.

I love the visual graphs in Traction Complete where I can build routing; they are very intuitive to follow and build. Their support is AMAZING, especially CSM Lauren Maguire, who shows incredible care, customer service, and product knowledge, making her one of the best CSMs I’ve worked with. I would also like to praise Cynthia Chi, Product Manager at Traction Complete. Her project management and professionalism are huge drivers of our project's success. Additionally, the 'visualize logs' button in Salesforce is fantastic, allowing very clear visualization of how accounts or leads were routed, making troubleshooting a breeze.