# JustCall vs Toky Comparison
---
## AI Generated Summary
- **G2 reviewers report** that JustCall excels in user satisfaction, boasting a significantly higher overall score compared to Toky. Users appreciate its streamlined communication features, which allow for easy management of calls and messages in one place, saving time and enhancing organization.
- **Users say** that Toky offers a straightforward and easy-to-use interface, particularly highlighting its app integrations and capabilities for both calling and texting. This makes it a favorable option for those who prioritize simplicity and ease of use, especially for small businesses.
- **Reviewers mention** that JustCall's customer support is a standout feature, with many praising the real-time assistance they receive. This level of support is crucial for users who rely on the platform for their daily operations, making it a more dependable choice for businesses needing consistent help.
- **According to verified reviews** , Toky users enjoy the ability to make global calls and access unique URLs for call recordings, which adds a layer of functionality that some users find beneficial. However, the overall lack of recent reviews suggests that it may not be keeping pace with user expectations as effectively as JustCall.
- **G2 reviewers highlight** that JustCall's ease of setup and user-friendly design contribute to a smoother onboarding experience. Many users feel confident navigating the platform without extensive training, which is a significant advantage for teams looking to implement a new system quickly.
- **Users express concern** about Toky's ability to meet specific workflow needs, with some mentioning configuration challenges. While it has appealing features, the overall lower satisfaction ratings indicate that it may not fully align with the demands of all users, particularly in comparison to JustCall's more robust offerings.



| | JustCall | Toky | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 2,382 | 32 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Small-Business (74.2% of reviews) | 
| **Entry Level Price** | $29.00 2 - User/Month (Billed Annually) | $20 user/month (billed annually) | 

---
## Top Pros & Cons

### JustCall

Pros:
- Ease of Use (853 reviews)
- Features (528 reviews)

Cons:
- Call Issues (466 reviews)
- Call Functionality (324 reviews)

### Toky

**Not enough data**

---
## Ratings Comparison
| Rating | JustCall | Toky | 
|---|---|---|
  | **Meets Requirements** | 8.6 (2154 reviews) | 7.5 (27 reviews) | 
  | **Ease of Use** | 8.8 (2202 reviews) | 7.7 (28 reviews) | 
  | **Ease of Setup** | 8.7 (1928 reviews) | 8.3 (19 reviews) | 
  | **Ease of Admin** | 8.6 (732 reviews) | 8.3 (19 reviews) | 
  | **Quality of Support** | 8.3 (1996 reviews) | 6.9 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (731 reviews) | 8.1 (18 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2143 reviews) | 6.5 (27 reviews) | 

---
## Pricing

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

### Toky

#### Entry-Level Pricing

Plan: ENTREPRENEUR

Price: $20 user/month (billed annually)

Description: Modern Phone System Solution.
Starting at 1 agent. 

Key Features:
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations

[Browse all 3 editions](https://www.g2.com/products/toky/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 320 |
| **Toky** | N/A | N/A |

#### Ticket and Case Management

| Feature | JustCall | Toky | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (150 reviews) | Not enough data | 
| **Ticket response user experience** | 8.0 (150 reviews) | Not enough data | 
| **Workflow** | 7.9 (145 reviews) | Not enough data | 
| **Response Automation** | 7.6 (146 reviews) | Not enough data | 
| **SLA Management** | 7.5 (135 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.0 (140 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.6 (133 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.0 (143 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.5 (105 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.2 (10 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (10 reviews) | Not enough data | 

#### Communication Channels

| Feature | JustCall | Toky | 
|---|---|---|
| **Customer Portal** | 7.7 (135 reviews) | Not enough data | 
| **Email to Case** | 7.7 (132 reviews) | Not enough data | 
| **Chat/Live Support** | 7.9 (142 reviews) | Not enough data | 
| **Social Integration** | 7.2 (129 reviews) | Not enough data | 
| **Voice** | 8.5 (141 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Toky | 
|---|---|---|
| **Mobile User Support** | 7.9 (145 reviews) | Not enough data | 
| **Customization ** | 7.8 (286 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (149 reviews) | Not enough data | 
| **Integration** | 8.3 (150 reviews) | Not enough data | 
| **Reporting** | 8.1 (148 reviews) | Not enough data | 
| **Dashboards** | 8.4 (148 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 61 |
| **Toky** | N/A | N/A |

#### Lead Facilitation

| Feature | JustCall | Toky | 
|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 
| **Lead Follow-up** | 7.5 (54 reviews) | Not enough data | 
| **Meeting Scheduling ** | 7.9 (56 reviews) | Not enough data | 

#### Organization

| Feature | JustCall | Toky | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | Not enough data | 
| **Data Entry** | Feature Not Available | Not enough data | 
| **Integrations / APIs** | Feature Not Available | Not enough data | 

#### Performance Analysis

| Feature | JustCall | Toky | 
|---|---|---|
| **Coaching ** | 7.8 (55 reviews) | Not enough data | 
| **Peformance Tracking** | 8.0 (56 reviews) | Not enough data | 

#### Sales Analysis

| Feature | JustCall | Toky | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.3 (56 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 6.5 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (13 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.5/10 | 627 |
| **Toky** | N/A | N/A |

#### Dialing Options

| Feature | JustCall | Toky | 
|---|---|---|
| **Preview Dialing** | 8.4 (576 reviews) | Not enough data | 
| **Progressive Dialing** | 8.5 (572 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 8.5 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | JustCall | Toky | 
|---|---|---|
| **Whisper Coaching ** | 7.9 (540 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.1 (561 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.0 (582 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | JustCall | Toky | 
|---|---|---|
| **Voice Activity Detection** | 8.1 (544 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.1 (542 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.0 (544 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (14 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | JustCall | Toky | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (9 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.4 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.4 (8 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 58 |
| **Toky** | N/A | N/A |

#### Call Analytics

| Feature | JustCall | Toky | 
|---|---|---|
| **Call Recording** | 8.7 (54 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (53 reviews) | Not enough data | 
| **Call Analysis** | 8.0 (52 reviews) | Not enough data | 
| **Lead Qualification** | 8.1 (53 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | JustCall | Toky | 
|---|---|---|
| **Customer Scoring** | 8.1 (53 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (53 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 
| **Decision Making** | 8.1 (6 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 365 |
| **Toky** | N/A | N/A |

#### Text Messaging

| Feature | JustCall | Toky | 
|---|---|---|
| **Bulk SMS** | 8.4 (321 reviews) | Not enough data | 
| **Two-Way Text Messaging** | 8.7 (335 reviews) | Not enough data | 
| **Text Scheduler** | 8.4 (327 reviews) | Not enough data | 
| **Automatic Replies** | 8.0 (311 reviews) | Not enough data | 
| **Automatic URL Shortening** | 7.2 (302 reviews) | Not enough data | 
| **MMS Marketing** | 8.0 (319 reviews) | Not enough data | 
| **Personalization** | 8.1 (314 reviews) | Not enough data | 
| **Transactional SMS** | 8.3 (320 reviews) | Not enough data | 

#### SMS Platform

| Feature | JustCall | Toky | 
|---|---|---|
| **Reporting** | 8.0 (312 reviews) | Not enough data | 
| **Automation** | 8.2 (318 reviews) | Not enough data | 
| **White Label** | 7.2 (309 reviews) | Not enough data | 
| **Text-to-Landline** | 7.1 (307 reviews) | Not enough data | 
| **Short Codes** | 7.2 (295 reviews) | Not enough data | 
| **API Integration** | 8.1 (306 reviews) | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | 
| **Decision Making** | 7.6 (12 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.7/10 | 383 |
| **Toky** | N/A | N/A |

#### Channels

| Feature | JustCall | Toky | 
|---|---|---|
| **Multi-Channel Coverage** | 8.0 (351 reviews) | Not enough data | 
| **Open Listening** | 7.8 (351 reviews) | Not enough data | 
| **Physical Media** | 6.9 (352 reviews) | Not enough data | 

#### Design

| Feature | JustCall | Toky | 
|---|---|---|
| **Communications Strategy Development** | 7.8 (352 reviews) | Not enough data | 
| **Create Content** | 7.3 (358 reviews) | Not enough data | 
| **Personalization** | 8.1 (365 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (358 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.3 (352 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.4 (139 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 71 |
| **Toky** | N/A | N/A |

#### Quality Assurance

| Feature | JustCall | Toky | 
|---|---|---|
| **Evaluation** | 8.0 (67 reviews) | Not enough data | 
| **Calibration** | 7.9 (62 reviews) | Not enough data | 
| **Reports** | 8.0 (60 reviews) | Not enough data | 

#### Engagement

| Feature | JustCall | Toky | 
|---|---|---|
| **Feedback** | 8.0 (65 reviews) | Not enough data | 
| **Dashboards** | 8.1 (68 reviews) | Not enough data | 
| **Training** | 7.5 (63 reviews) | Not enough data | 

#### Performance

| Feature | JustCall | Toky | 
|---|---|---|
| **Integrations** | 8.7 (66 reviews) | Not enough data | 
| **Compliance** | 8.6 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.5 (63 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (60 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 585 |
| **Toky** | 7.5/10 | 16 |

#### Channels

| Feature | JustCall | Toky | 
|---|---|---|
| **Voice** | 8.7 (503 reviews) ✓ Verified | 7.4 (7 reviews) ✓ Verified | 
| **Social** | 7.4 (454 reviews) | Feature Not Available | 
| **Web Chat** | 7.6 (436 reviews) | Not enough data | 
| **Mobile SMS** | 8.4 (494 reviews) ✓ Verified | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Functions

| Feature | JustCall | Toky | 
|---|---|---|
| **Session Routing** | 8.1 (493 reviews) ✓ Verified | 7.3 (13 reviews) ✓ Verified | 
| **Session Queuing** | 8.1 (478 reviews) ✓ Verified | 7.4 (12 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.0 (485 reviews) ✓ Verified | 7.1 (11 reviews) ✓ Verified | 
| **Speech Analytics** | 7.9 (415 reviews) | Feature Not Available | 
| **Auto Dialer** | 8.0 (450 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.2 (463 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.0 (446 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.0 (445 reviews) ✓ Verified | 8.7 (5 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (6 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Toky | 
|---|---|---|
| **Session Summary Notes** | 8.3 (483 reviews) ✓ Verified | 6.8 (11 reviews) ✓ Verified | 
| **Administrator Access** | 8.4 (484 reviews) ✓ Verified | 8.0 (15 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (520 reviews) ✓ Verified | 6.7 (14 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (459 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.9 (463 reviews) | 6.9 (7 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Toky** | N/A | N/A |

#### Responses

| Feature | JustCall | Toky | 
|---|---|---|
| **Personalization** | 7.8 (33 reviews) | Not enough data | 
| **Route To Human** | 8.0 (32 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.4 (32 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | JustCall | Toky | 
|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | 
| **Customer Interaction Automation** | 7.5 (31 reviews) | Not enough data | 
| **Lead Generation** | 7.2 (30 reviews) | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | 7.6 (31 reviews) | Not enough data | 

#### Platform

| Feature | JustCall | Toky | 
|---|---|---|
| **Conversation Editor** | 7.9 (32 reviews) | Not enough data | 
| **Integration** | 8.3 (33 reviews) | Not enough data | 
| **Human-In-The-Loop** | 7.9 (33 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | JustCall | Toky | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | 7.5 (32 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.6 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (32 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 106 |
| **Toky** | N/A | N/A |

#### Workforce Management

| Feature | JustCall | Toky | 
|---|---|---|
| **Agent Availability** | 8.4 (87 reviews) | Not enough data | 
| **Skills Management** | 8.0 (84 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (88 reviews) | Not enough data | 
| **Agent Self-Service** | 7.6 (83 reviews) | Not enough data | 
| **Mobile Access** | 8.3 (91 reviews) | Not enough data | 

#### Administration

| Feature | JustCall | Toky | 
|---|---|---|
| **Automation** | 7.9 (84 reviews) | Not enough data | 
| **Performance Analysis** | 8.1 (86 reviews) | Not enough data | 
| **Dashboards** | 8.4 (88 reviews) | Not enough data | 
| **Forecasting** | 7.6 (78 reviews) | Not enough data | 
| **Intraday Management** | 7.9 (89 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.1/10 | 306 |
| **Toky** | N/A | N/A |

#### Platform

| Feature | JustCall | Toky | 
|---|---|---|
| **Omnichannel** | 7.4 (282 reviews) | Not enough data | 
| **Mobile Access** | 8.2 (287 reviews) | Not enough data | 
| **Queue Management** | 7.9 (291 reviews) | Not enough data | 
| **Call Routing** | 8.3 (295 reviews) | Not enough data | 
| **Call Back** | 8.1 (289 reviews) | Not enough data | 
| **IVR** | 7.8 (282 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.1 (284 reviews) | Not enough data | 

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (99 reviews) | Not enough data | 

#### Workforce Management

| Feature | JustCall | Toky | 
|---|---|---|
| **Call Monitoring** | 8.5 (284 reviews) | Not enough data | 
| **Performance Evaluation** | 8.4 (285 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (8 reviews) | Not enough data | 

#### Administrative

| Feature | JustCall | Toky | 
|---|---|---|
| **Call Recording** | 8.8 (292 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.4 (290 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.9/10 | 321 |
| **Toky** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.5 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (36 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (35 reviews) | Not enough data | 

#### Communication

| Feature | JustCall | Toky | 
|---|---|---|
| **Pop-up Chat** | 8.0 (201 reviews) | Not enough data | 
| **Notifications** | 8.2 (203 reviews) | Not enough data | 
| **Targeted Emails** | 7.7 (191 reviews) | Not enough data | 
| **In-App Messaging** | 8.1 (191 reviews) | Not enough data | 
| **Co-Browsing** | 7.5 (193 reviews) | Not enough data | 

####  Internal Use

| Feature | JustCall | Toky | 
|---|---|---|
| **Customization ** | 7.8 (286 reviews) | Not enough data | 
| **Conversation Archiving** | 8.0 (198 reviews) | Not enough data | 
| **Lead Development** | 7.9 (194 reviews) | Not enough data | 
| **Knowledge Base** | 7.9 (190 reviews) | Not enough data | 
| **Team Inbox ** | 8.2 (195 reviews) | Not enough data | 
| **Customer Profiles** | 8.2 (196 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 180 |
| **Toky** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Summarization** | 7.2 (36 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | JustCall | Toky | 
|---|---|---|
| **Knowledge Base** | 8.2 (165 reviews) | Not enough data | 
| **Searchable Articles** | 7.9 (170 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.3 (165 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | JustCall | Toky | 
|---|---|---|
| **Branding** | 7.9 (167 reviews) | Not enough data | 
| **Automation** | 8.1 (166 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.4 (165 reviews) | Not enough data | 
| **Integrations** | 8.5 (166 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.2/10 | 56 |
| **Toky** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Summarization** | 8.2 (55 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 76 |
| **Toky** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.2 (72 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (73 reviews) | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.8/10 | 151 |
| **Toky** | N/A | N/A |

#### Generative AI

| Feature | JustCall | Toky | 
|---|---|---|
| **AI Text Generation** | 7.3 (127 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (126 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Monitoring

| Feature | JustCall | Toky | 
|---|---|---|
| **Interactions** | 8.4 (136 reviews) | Not enough data | 
| **Web & Application Usage** | 8.0 (135 reviews) | Not enough data | 
| **Mobile App Usage** | Feature Not Available | Not enough data | 
| **Screenshots** | 7.6 (129 reviews) | Not enough data | 
| **Web Blocking** | 7.3 (127 reviews) | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | JustCall | Toky | 
|---|---|---|
| **Calls** | 8.8 (144 reviews) | Not enough data | 
| **Email Activity Tracking** | 7.5 (127 reviews) | Not enough data | 
| **Social Media Activity Tracking** | 6.7 (130 reviews) | Not enough data | 
| **Live Chat** | 7.3 (132 reviews) | Not enough data | 

#### Feedback

| Feature | JustCall | Toky | 
|---|---|---|
| **Archives** | 8.0 (131 reviews) | Not enough data | 

#### Productivity Analytics - Employee Monitoring

| Feature | JustCall | Toky | 
|---|---|---|
| **Project** | 8.1 (59 reviews) | Not enough data | 
| **Hours** | 8.4 (59 reviews) | Not enough data | 
| **Intelligence** | 7.9 (58 reviews) | Not enough data | 
| **Burnout Indicators** | 7.6 (58 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.7/10 | 43 |
| **Toky** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | JustCall | Toky | 
|---|---|---|
| **Call Management** | 8.5 (42 reviews) | Not enough data | 
| **Communication Management** | 8.6 (43 reviews) | Not enough data | 
| **Scalability** | 8.6 (39 reviews) | Not enough data | 
| **Integrations** | 8.5 (39 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.6 (42 reviews) | Not enough data | 
| **Accessibility** | 8.7 (39 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | JustCall | Toky | 
|---|---|---|
| **Security and Compliance** | 8.5 (38 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (40 reviews) | Not enough data | 
| **Support and Reliability** | Feature Not Available | Not enough data | 
| **Automated attendant** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 7.4/10 | 340 |
| **Toky** | 7.1/10 | 13 |

#### Platform Basics - VoIP Providers

| Feature | JustCall | Toky | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.8 (9 reviews) | Not enough data | 
| **Call Management** | 7.8 (10 reviews) | Not enough data | 
| **Network monitoring** | 7.8 (9 reviews) | Not enough data | 
| **Integrations** | 7.7 (10 reviews) | Not enough data | 
| **Virtual PBX** | 6.7 (7 reviews) | Not enough data | 
| **SIP trunking services** | 6.4 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | JustCall | Toky | 
|---|---|---|
| **Phone Calls** | 9.0 (320 reviews) ✓ Verified | 7.1 (13 reviews) ✓ Verified | 
| **Video Calls** | 5.9 (262 reviews) | Feature Not Available | 
| **Instant Messaging** | 7.7 (280 reviews) | 6.7 (7 reviews) | 
| **Conference Calls** | 7.0 (271 reviews) ✓ Verified | Feature Not Available | 
| **Desk-to-Desk Calls** | 7.6 (269 reviews) ✓ Verified | 6.9 (7 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 

#### Access

| Feature | JustCall | Toky | 
|---|---|---|
| **Software Pairing** | 7.8 (270 reviews) ✓ Verified | Feature Not Available | 
| **Browser Extension** | 8.2 (294 reviews) | 7.9 (11 reviews) ✓ Verified | 
| **Individual Download** | 8.1 (286 reviews) | 7.2 (10 reviews) ✓ Verified | 

#### Advanced Features

| Feature | JustCall | Toky | 
|---|---|---|
| **Hold Music** | 7.1 (267 reviews) | 6.9 (7 reviews) ✓ Verified | 
| **Automated Attendants** | 7.0 (254 reviews) ✓ Verified | 7.2 (9 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (306 reviews) ✓ Verified | 6.8 (10 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Toky** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | JustCall | Toky | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | JustCall | Toky | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | JustCall | Toky | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | JustCall | Toky | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 699 |
| **Toky** | 6.2/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.5 (23 reviews) | Not enough data | 

#### Calling

| Feature | JustCall | Toky | 
|---|---|---|
| **Record Calls** | 9.0 (658 reviews) | 7.8 (10 reviews) | 
| **Generate Location** | 8.1 (589 reviews) | 6.4 (7 reviews) | 
| **Call Types** | 8.6 (625 reviews) | 6.7 (8 reviews) | 
| **Click-to-Call** | 8.7 (625 reviews) | 8.0 (9 reviews) | 
| **Auto Dialer** | 7.8 (27 reviews) | Not enough data | 

#### Contacts

| Feature | JustCall | Toky | 
|---|---|---|
| **Personalization** | 8.2 (606 reviews) | 6.3 (8 reviews) | 
| **Information Locater** | 8.0 (590 reviews) | 6.5 (8 reviews) | 
| **Record Prospect Data** | 7.9 (587 reviews) | 6.9 (8 reviews) | 

#### Insights

| Feature | JustCall | Toky | 
|---|---|---|
| **Notes** | 8.4 (620 reviews) | 4.8 (7 reviews) | 
| **Daily Summary** | 8.2 (614 reviews) | 5.6 (8 reviews) | 
| **Automated Voicemails** | 8.0 (587 reviews) | 6.7 (9 reviews) | 
| **Automated Emails** | 7.1 (547 reviews) | 3.9 (6 reviews) | 
| **Sorts Prospects** | 7.3 (540 reviews) | 5.0 (7 reviews) | 
| **Automated Note Taking** | 7.8 (25 reviews) | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 6 |
| **Toky** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | JustCall | Toky | 
|---|---|---|
| **Proactive Assistance** | 8.1 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | 8.0/10 | 52 |
| **Toky** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | JustCall | Toky | 
|---|---|---|
| **Automated Ticket Resolution** | 8.1 (22 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.8 (24 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (21 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 7.5 (23 reviews) | Not enough data | 
| **Multilingual Support** | 7.7 (26 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | JustCall | Toky | 
|---|---|---|
| **Proactive Customer Outreach** | 7.9 (23 reviews) | Not enough data | 
| **Feedback Collection** | 7.8 (23 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (24 reviews) | Not enough data | 
| **Workflow Optimization** | 8.4 (32 reviews) | Not enough data | 

#### Automation

| Feature | JustCall | Toky | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (33 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (23 reviews) | Not enough data | 
| **Document Processing** | 8.7 (24 reviews) | Not enough data | 

#### Autonomy

| Feature | JustCall | Toky | 
|---|---|---|
| **Independent Decision Making** | 7.9 (21 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (23 reviews) | Not enough data | 
| **Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Problem Solving** | 8.2 (23 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **JustCall** | N/A | N/A |
| **Toky** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | JustCall | Toky | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to JustCall (18):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)



---
## Reviewer Demographics

### By Company Size

| Segment | JustCall | Toky | 
|---|---|---|
| **Small-Business** | 61.1% | 74.2% | 
| **Mid-Market** | 31.8% | 25.8% | 
| **Enterprise** | 7.1% | 0% | 

### By Industry

#### JustCall

- **Computer Software:** 10.3%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

#### Toky

- **Computer Software:** 19.4%
- **Telecommunications:** 6.5%
- **Internet:** 6.5%
- **Insurance:** 6.5%
- **Information Technology and Services:** 6.5%
- **Accounting:** 3.2%
- **Construction:** 3.2%
- **Consumer Services:** 3.2%
- **Design:** 3.2%
- **Entertainment:** 3.2%
- **Other:** 38.7%

---
## Alternatives

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1817 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

### Alternatives to Toky

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1817 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4161 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (399 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3551 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (487 reviews)

---
## Top Discussions

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

### Toky

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/saas-labs-justcall-vs-toky)