Compare JustCall and Toky 
At a Glance
Market Segments
Small-Business (61.0% of reviews)
Small-Business (74.2% of reviews)
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
$20 user/month (billed annually)
JustCall
Star Rating
(2,381)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansToky
Star Rating
(32)3.7 out of 5
Market Segments
Small-Business (74.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$20 user/month (billed annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JustCall excels in user satisfaction, boasting a significantly higher overall score compared to Toky. Users appreciate its streamlined communication features, which allow for easy management of calls and messages in one place, saving time and enhancing organization.
- Users say that Toky offers a straightforward and easy-to-use interface, particularly highlighting its app integrations and capabilities for both calling and texting. This makes it a favorable option for those who prioritize simplicity and ease of use, especially for small businesses.
- Reviewers mention that JustCall's customer support is a standout feature, with many praising the real-time assistance they receive. This level of support is crucial for users who rely on the platform for their daily operations, making it a more dependable choice for businesses needing consistent help.
- According to verified reviews, Toky users enjoy the ability to make global calls and access unique URLs for call recordings, which adds a layer of functionality that some users find beneficial. However, the overall lack of recent reviews suggests that it may not be keeping pace with user expectations as effectively as JustCall.
- G2 reviewers highlight that JustCall's ease of setup and user-friendly design contribute to a smoother onboarding experience. Many users feel confident navigating the platform without extensive training, which is a significant advantage for teams looking to implement a new system quickly.
- Users express concern about Toky's ability to meet specific workflow needs, with some mentioning configuration challenges. While it has appealing features, the overall lower satisfaction ratings indicate that it may not fully align with the demands of all users, particularly in comparison to JustCall's more robust offerings.
Pricing
Entry-Level Pricing
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Toky
ENTREPRENEUR
$20
user/month (billed annually)
Modern Phone System Solution.
Starting at 1 agent.
- Basic cloud phone system features
- Unlimited inbound calls. Fair usage policy applies. Toll-free numbers excluded
- Access to Standard integrations
Free Trial
JustCall
Free Trial is available
Toky
Free Trial is available
Ratings
Meets Requirements
8.6
2,151
7.5
27
Ease of Use
8.8
2,199
7.7
28
Ease of Setup
8.7
1,925
8.3
19
Ease of Admin
8.6
732
8.3
19
Quality of Support
8.3
1,993
6.9
26
Has the product been a good partner in doing business?
8.6
731
8.1
18
Product Direction (% positive)
8.7
2,141
6.5
27
Features by Category
Ticket and Case Management
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Not enough data
Generative AI
7.5
105
Not enough data
7.7
36
Not enough data
Agentic AI - Help Desk
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Not enough data
Communication Channels
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Not enough data
Platform
7.9
145
Not enough data
7.8
286
Not enough data
8.4
149
Not enough data
8.3
150
Not enough data
8.1
148
Not enough data
8.4
148
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Not enough data
Organization
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance Analysis
7.8
55
Not enough data
8.0
56
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
7.3
56
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Sales Assistant
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Not enough data
Dialing Options
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Not enough data
Agent Tools
7.9
540
|
Verified
Not enough data
8.1
561
|
Verified
Not enough data
9.0
582
|
Verified
Not enough data
Automation
8.1
544
|
Verified
Not enough data
8.1
542
|
Verified
Not enough data
8.0
544
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.6
11
Not enough data
8.8
14
Not enough data
AI Capabilities - Auto Dialer
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Call Analytics
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Not enough data
Artificial Intelligence - Conversation Intelligence
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Conversation Intelligence
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Not enough data
Text Messaging
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
Not enough data
SMS Platform
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Not enough data
Agentic AI - SMS Marketing
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Not enough data
Channels
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Not enough data
Design
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Not enough data
Generative AI
7.4
139
Not enough data
Feature Not Available
Not enough data
Quality Assurance
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Not enough data
Engagement
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
Performance
8.7
66
Not enough data
8.6
63
Not enough data
Generative AI
7.5
63
Not enough data
7.7
60
Not enough data
Channels
8.7
503
|
Verified
7.4
7
|
Verified
7.4
454
Feature Not Available
7.6
436
Not enough data
8.4
494
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.1
493
|
Verified
7.3
13
|
Verified
8.1
478
|
Verified
7.4
12
|
Verified
8.0
485
|
Verified
7.1
11
|
Verified
7.9
415
Feature Not Available
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
8.3
5
|
Verified
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
8.7
5
|
Verified
Agentic AI - Contact Center
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Administrative
8.3
483
|
Verified
6.8
11
|
Verified
8.4
484
|
Verified
8.0
15
|
Verified
8.4
520
|
Verified
6.7
14
|
Verified
8.7
459
|
Verified
Not enough data
7.9
463
6.9
7
Responses
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
Platform
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Not enough data
Autonomy - AI Agents
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Not enough data
Generative AI
7.6
31
Not enough data
7.3
32
Not enough data
Workforce Management
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Not enough data
Administration
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Not enough data
Platform
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Not enough data
Generative AI
6.9
99
Not enough data
Workforce Management
8.5
284
Not enough data
8.4
285
Not enough data
Call Center Infrastructure (CCI)
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Administrative
8.8
292
Not enough data
8.4
290
Not enough data
Generative AI
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Not enough data
Communication
8.0
201
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Not enough data
Internal Use
7.8
286
Not enough data
8.0
198
Not enough data
7.9
194
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Not enough data
Generative AI
7.2
36
Not enough data
Self-Service Experience
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Not enough data
Self-Service Platform
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
55
Not enough data
Generative AI
7.2
72
Not enough data
7.3
73
Not enough data
Generative AI
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Not enough data
Monitoring
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Not enough data
Activity Monitoring - Employee Monitoring
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Not enough data
Feedback
8.0
131
Not enough data
Productivity Analytics - Employee Monitoring
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Not enough data
Basic Communication - Cloud PBX
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Not enough data
Advanced Features - Cloud PBX
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
Basic Communication
9.0
320
|
Verified
7.1
13
|
Verified
5.9
262
Feature Not Available
7.7
280
6.7
7
Feature Not Available
Feature Not Available
7.0
271
|
Verified
Feature Not Available
7.6
269
|
Verified
6.9
7
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Not enough data
Access
7.8
270
|
Verified
Feature Not Available
8.2
294
7.9
11
|
Verified
8.1
286
7.2
10
|
Verified
Advanced Features
7.1
267
6.9
7
|
Verified
7.0
254
|
Verified
7.2
9
|
Verified
8.8
306
|
Verified
6.8
10
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.6
24
Not enough data
7.5
23
Not enough data
Calling
9.0
657
7.8
10
8.1
589
6.4
7
8.6
624
6.7
8
8.7
625
8.0
9
7.8
27
Not enough data
Contacts
8.2
606
6.3
8
8.0
590
6.5
8
7.9
586
6.9
8
Insights
8.4
619
4.8
7
8.2
613
5.6
8
8.0
587
6.7
9
7.1
547
3.9
6
7.3
540
5.0
7
7.8
25
Not enough data
Agentic AI - Audio Conferencing
8.1
6
Not enough data
7.8
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
31
Not enough data
Automation
8.6
33
Not enough data
8.0
23
Not enough data
8.7
24
Not enough data
Autonomy
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
JustCall and Toky are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Voice Assistants
Toky has no unique categories
Reviews
Reviewers' Company Size
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Toky
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Computer Software
19.4%
Telecommunications
6.5%
Internet
6.5%
Insurance
6.5%
Information Technology and Services
6.5%
Other
54.8%
Alternatives
Discussions
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
HD
use the control - C for copy and control - V for paste that is what I do!Read more
Toky has no discussions with answers
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