Tidio Reviews & Product Details

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Seller

Tidio

Discussions

Tidio Community

Languages Supported

Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Luxembourgish, Mongolian, Malay, Portuguese, Russian, Spanish, Serbian, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Tytus Gołas (Co-founder & CEO at Tidio - WE ARE HIRING! 🚀 )

Used by Self-Employed and 2 others

Beta

Get 15% off any paid plan after signing up for a 7 day free trial

Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

AI Workflows

See how people combine Tidio with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Tidio

Slack

Try the workflow

Blueprint · Customer Experience

Rescue abandoning Shopify carts with proactive chat and automated email recovery

Convert hesitant shoppers in real time with proactive chat support, then re-engage abandoners through email sequences synced from Tidio to Klaviyo. You capture contacts during conversations and route them to recovery campaigns while suppressing those who already purchased.

Tools used:

Tidio

Klaviyo

Try the workflow

View More AI Workflows

Tidio Integrations

(43)

Verified by Tidio

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Tidio G2 AI Agent Evaluation

Tidio ranks #1 of 9 evaluated CX agents

See full ranking

Overall score

How scoring works

Accuracy: 87%
Compliance: 92%
Relevance: 98%
Complete: 99%

View full evaluation on G2.ai

G2 reviews are authentic and verified.

Here's how.

Cody U.

Marketing Director

Mid-Market (51-1000 emp.)

4/9/2026

"Tidio Makes Client Communication Easy with User-Friendly Chat and Array of Features"

5/5

What do you like best about Tidio?

Tidio is so user friendly. The chat function works great, it is easy to communicate with clients and the assign feature is so useful to tag team members or mark things as done! Review collected by and hosted on G2.com.

What do you dislike about Tidio?

A few of our team members have had issues with the mobile app not functioning properly but overall, nothing to dislike really. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you, Cody, for the 5-star review!

Direct C.

Small-Business (50 or fewer emp.)

7/28/2026

"Instant Communication but AI Chat Needs Improvement"

2/5

What do you like best about Tidio?

I use Tidio for live chat, allowing us to communicate directly with customers. I really like the instantness of the platform. The communication function in Tidio is something I enjoy because we need it to talk to customers efficiently. Also, the initial setup of Tidio was very easy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I'm not too happy with the AI chat feature; it feels like it's too expensive for what it offers. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for the review! From what I can see you have an active discount code applied to your subscription. Please note it will apply to Lyro AI Agent plan as well, if you decide on the purchase :-)

Jonathan C.

Marketing Assistant

Small-Business (50 or fewer emp.)

4/10/2026

"Simple, Easy to Use"

4.5/5

What do you like best about Tidio?

It is easy to use. I like that it saves the chats even when you solve them, in case you need to go back. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I do not run out program, I just help (so I don't know if it is possible), but there should be a faster automated response to customers if one of us can't get to them right away so they are waiting or don't get a reply within 2 minutes. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you, Jonathan, for leaving the review. You may consider using the Handle Missed Conversations flow. It sends messages to the visitor after the time period you specified in the trigger. The ready-to-use template can be found in the panel: https://www.tidio.com/panel/flows/templates/solve-problems

Prahlad K.

Head of Operations & Supply Chain | Founding Team

Small-Business (50 or fewer emp.)

5/29/2026

"Seamlessly Integrates Social Media with Easy Setup"

4.5/5

What do you like best about Tidio?

I like that Tidio integrates with all my social media channels and emails, which is a great feature. It allows me to manage all customer messages from my Instagram, Facebook, and Pinterest pages in one place without having to monitor each channel individually. Using it along with my Shopify Plus store has been seamless. The initial setup of Tidio was very easy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

The pricing should be a little lower. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you, Prahlad for the review!

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/29/2025

"A User-Friendly AI Assistant for Chat but with some limitations"

4/5

What do you like best about Tidio?

The updated ui and new custom color picker for theme Review collected by and hosted on G2.com.

What do you dislike about Tidio?

There is still some work need to be done for handling flows via tidio. We still cannot transfer chats from Tidio AI to a flow. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

Tidio’s pricing was the first thing that stood out — it’s very reasonable for the features offered. We now provide customer support much more efficiently thanks to its intuitive UI. Earlier, we struggled with managing flows and live conversations separately, but Tidio makes it easy to build logic, manage flows, and handle real-time chats all in one place. Plus, we didn’t have an AI chatbot before — Tidio’s Lyro AI agent has added smart, automated support that’s really improved our response times and coverage. Review collected by and hosted on G2.com.

Response from Bart Turczynski of Tidio

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Thank you so much for the review :)

Kiran S.

Executive

Small-Business (50 or fewer emp.)

3/2/2026

Guest users or non-business users of the software, not included in G2 scores.

"Streamlined Chat Automation and Lead Tracking with Smooth Integrations"

4.5/5

What do you like best about Tidio?

The automation workflows, visitor tracking, and canned responses in Tidio help me handle multiple chats without missing important leads. Integrations with other apps are smooth and easy to set up. The support team is always close at hand for assistance, and the onboarding process is straightforward. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I haven’t faced any major issues so far; everything works smoothly and as expected. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Hi Kiran, we appreciate your review! :-)

Verified User in Wholesale

Small-Business (50 or fewer emp.)

7/28/2026

"Huge Time-Saver with Clean Integrations, but Pricing and Complex Flows Can Get Cluttered"

3.5/5

What do you like best about Tidio?

The chatbot flows are a massive time-saver. Automating basic order and shipping questions means I’m not typing the exact same thing 50 times a day. On top of that, the integrations are really clean, and the checkout pop-up actually helps convert some fence-sitters. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

Pricing scales up pretty fast once you need more advanced features or additional operators. Also, if you build really complex chatbot trees, the visual builder can get cluttered pretty quickly, which makes it harder to manage. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for your time and leaving feedback for Tidio.

Mohamed N.

Impiegato

Information Technology and Services

Small-Business (50 or fewer emp.)

7/29/2026

"Simple Integration with Tidio, Great Potential"

4/5

What do you like best about Tidio?

I like the simplicity of using Tidio, making integration easy. It has great potential and the installation was very easy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

In particular, no one, it used to crash often, but now everything is okay, it seems they have fixed it. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for taking the time to leave a review! We're glad to know Tidio works smoothly for you now.

Jacques R.

Marketplace Compliance Manager

Small-Business (50 or fewer emp.)

7/29/2025

"Effective Customer Support Tool with Expensive AI Feature"

4/5

What do you like best about Tidio?

I like Tidio's Android capabilities because it allows me to answer chats on the go. The AI works really well in weeding out issues or contacts that don't need human interaction. I also value the ease of use, which is why we switched to Tidio from HubSpot. Setting it up was very easy for our team of five people. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

Pricing is quite expensive for the AI feature considering a lot of other apps already have the AI built in for cheap or at no extra charge. Review collected by and hosted on G2.com.

Response from Bart Turczynski of Tidio

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Thank you, Jacques, for the review!

Kelsey G.

7/28/2026

"User-Friendly Chatbot with Room for Improvement"

5/5

What do you like best about Tidio?

I love how friendly Tidio is to our guests and how it doesn't seem like a robotic chat bot. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I would love it if Tidio could transfer the chat to someone on our team in real time. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you, Kelsey, for the 5-star review! The chat can be transferred to any agent, here you can read more about this feature: https://help.tidio.com/hc/en-us/articles/5462956784540-Assigning-conversations-to-agents