Tidio Reviews & Product Details

The AI support agent was a dealbreaker. It has saved me cost and helped with improving customer experience for my site visitors Review collected by and hosted on G2.com.

The pricing structure can be better. The human conversations and flow triggers should be increased for starter plan and the powered by Tidio should be removed too Review collected by and hosted on G2.com.

It helps our office manager to chat directly with our website visitors. Sometimes visitors don't want to call or enter their private information. This is where Tidio comes in handy. Using Tidio is a no brainer if you want a live chatbot on your website. It solves the instant Q&A feature for many website visitors including ours and more importantly gives the "convenience factor" to the end user. Review collected by and hosted on G2.com.

AI messages can sometimes feel misleading or impersonal. Once customers realize they're interacting with AI rather than a real person, it can reduce trust and credibility. Review collected by and hosted on G2.com.

Easy to use, with a straightforward integration with Shopify. Review collected by and hosted on G2.com.

The cost is a bit higher than some of the competition. Review collected by and hosted on G2.com.

Ease of Use, All-in-One Solution, It combines live chat, and email marketing in a single dashboard, which simplifies customer support workflows. Review collected by and hosted on G2.com.

Chatbot Limitations, Mobile App Issues: There have been occasional reports of the mobile app being less stable or missing features compared to the desktop dashboard. Review collected by and hosted on G2.com.

One thing I really like about Tidio is Lyro. You can train it to handle common questions, so visitors get instant answers instead of having to wait for someone to reply. It takes care of a lot of repetitive inquiries, saves time, and helps ensure people get the information they need right away. Review collected by and hosted on G2.com.

The only thing I don't like is that the premium features cost money. Review collected by and hosted on G2.com.

Makes customer relations pretty smooth. Saves customers effort regarding emails. Review collected by and hosted on G2.com.

I actually don't use the automated replies so having it there sometimes is off-putting as almost click this. Review collected by and hosted on G2.com.

Tidio was seamless to set up and made it easy for me to create multiple workflows. I also liked being able to copy those workflows across our different locations, which saved me a lot of time. Review collected by and hosted on G2.com.

There isn’t much I dislike about Tidio, except that I can’t integrate it with Claude to handle some analytics and research. Aside from that limitation, it’s been great. Review collected by and hosted on G2.com.

Honestly, I'm really loving the recent updates to Lyro AI. It feels way more natural now and actually recommends specific products from our store instead of just giving generic bot answers. The fact that it can learn from our past chat histories is also a massive time-saver. Review collected by and hosted on G2.com.

While the interface looks great, the navigation could definitely be more intuitive. I sometimes get lost in the panel and actually have to Google how to find certain settings or features. Making the dashboard layout a bit more straightforward would be a huge help. Review collected by and hosted on G2.com.

I like how Tidio is pretty simple to use. I really like the functionalities that help me initiate contact first with the customer as well as getting contacted by the customer. The initial setup was pretty easy for us and our IT guy. Review collected by and hosted on G2.com.

I think in part there are too many buttons to my liking. I'd like to be able to customize what I'm seeing in the settings and other sides to simplify my workflow. Since I'm seeing less on the screen, I can focus more easily on what I'm seeing. Review collected by and hosted on G2.com.

We've been using Tidio chat since 2014 for our little mom-and-pop tea shop's websites & I've really watched them grow. They are always innovating and modernizing with new features. I love the flows, the newer more modern designs and colors, and that you can still use it for free no matter what. Even from your phone!

I also liked Lyro, their new AI chatbot, though we stopped using it. If I were in any other industry, I would insist we continue to use it for our website because it was genuinely helpful for simple, repetitive questions any vendor gets, but our company's products often requires more personal, thought-out answers so we decided to go without. But still, awesome and would recommend! Review collected by and hosted on G2.com.

I agree with my previous response... "I'm honestly not sure what to put here". I've always been exceedingly happy with their product, service, features, and developments. Olek has always been kind to me when I needed help, since 2014. It's a ridiculously easy-to-use & get used-to customer service & chat interface - maybe with the exception of flows. Despite using that type of system through multiple apps for various things and years... it's still a little confusing for me.

Even so, I consider it a simple, straight-forward live chat option that integrates with pretty much any web building platform you could think up. I think it would be great for new users, those just starting ecommerce customer service, or for those who are less tech savvy and need a live chat solution.

Look, I've tested out a lot of features for our website over the years, especially different live chat apps to see where the best price, features, etc. are and I'm telling you now that you won't find better. I don't even bother looking anymore. Tidio fan for life! Review collected by and hosted on G2.com.