Tidio Reviews & Product Details

I use Tidio as a chat on my website for customer service, and it helps me solve frequently asked questions and order status inquiries effortlessly. I find it very straightforward and easy to use, making it a simple experience for both myself and my customers. The AI features are something I wanted, and Tidio provides that for me effectively. I also switched from Intercom to Tidio because it was really expensive, and Tidio offers a comparable experience with AI at a more reasonable cost. Overall, I am happy with Tidio, and I'm planning to use it on my other website too. Review collected by and hosted on G2.com.

I don't think we should have to pay to have more answers. Every month looks different, and when it just gives me a quota, like 100, it should be unlimited. I shouldn't have to pay so much for that. Review collected by and hosted on G2.com.

I have found Tidio to be very helpful for managing customer inquiries on our website. The automation options are great for effectively managing these inquiries and make it easy to reach back to customers when they send a message. I also like the ease of assigning chats to the right team member and being able to see data on what pages visitors are coming from. The mobile app adds convenience for our team, and the initial setup was very easy and seamless. Review collected by and hosted on G2.com.

I feel that better email integration would be beneficial, like automatically sending reminders to the team member if any inquiry is still open. Also, integrating with mailbox could be improved a bit. Review collected by and hosted on G2.com.

Video allows me to respond to potential clients quickly and routinely helps us book catering events and take large corporate orders Review collected by and hosted on G2.com.

On the starter plan there isn’t capability to add users so that my team can chat with each other about issues. I work for a small business. We don’t have a large budget for customer service software. Tidio is good for a team of one, but would be expensive to utilize with a larger team. Review collected by and hosted on G2.com.

The way Tidio continuously enhances Lyro AI responses to make them seem more accurate and natural over time is a more recent feature that I truly like. It now saves even more time by answering frequently asked consumer enquiries with less human participation. Additionally, I value the improved workflow organization and seamless inbox experience, which make it simpler to handle discussions across several media. Automation creation is now quicker than ever thanks to minor usability improvements in the chatbot builder and dashboard. In general, the platform seems to be constantly evolving rather than being unchanged. Review collected by and hosted on G2.com.

Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. Review collected by and hosted on G2.com.

Since my last review, the platform has remained consistently reliable and stable. The core features I value, like the intuitive interface and seamless website integration, continue to perform very well. I haven't noticed many major new updates, but the solid foundation keeps my workflow efficient and predictable. Review collected by and hosted on G2.com.

My previous points still apply, which is why my rating has stayed the same. The pricing structure feels a bit steep when scaling up or needing access to more advanced features. Additionally, while the AI capabilities are useful for basic tasks, they still occasionally struggle with more complex customer queries and could use further refinement. Review collected by and hosted on G2.com.

One of the newer things we’ve really enjoyed is how Tidio has grown beyond just live chat. The added automation and AI features have made it much easier for us to manage customer enquiries more efficiently, especially during busier periods, without losing that personal touch.

We’ve also noticed improvements in chatbot customisation, which gives us more flexibility to tailor responses and guide users more smoothly through their journey. The analytics have become more useful too, giving us clearer insights into performance and helping shape our marketing decisions.

It’s great to see that Tidio is still keeping things simple and easy to use, while continuing to add features that genuinely improve the platform without making it feel complicated. Review collected by and hosted on G2.com.

That said, one area Tidio could improve is having a more unified dashboard where all projects and conversations can be viewed in one place. At the moment, it can be a bit tricky to get a full overview of activity, especially when managing multiple campaigns at once.

It would also be helpful to have more advanced filtering and organisation options for conversations, so teams can prioritise and manage chats more efficiently. As we’ve grown, having a bit more flexibility in how we sort and track interactions would make a big difference.

Overall, these aren’t major issues, but refining the way information is displayed and managed would make an already strong platform even more effective. Review collected by and hosted on G2.com.

Tidio is perfectly designed and supported by experts of all genres. I love the type of support that their employees give when in need. Tidio compares much better to competitors. I love the new AI enhanced features! They're deal makers! Review collected by and hosted on G2.com.

Not much really, it's amazing all around so far. They're really improved and taken feedback into heart. Review collected by and hosted on G2.com.

It helps customers with questions, particularly with customer service issues. Review collected by and hosted on G2.com.

I wish I could receive a text message or email when customers want to speak with an agent. I have turned this feature off and told customers to reach out to our customer service email if Tidio cannot help. Otherwise, customers have a bad experience if they are stalled on our website waiting for me to chime in and I have no idea they are waiting for me. Review collected by and hosted on G2.com.

I found Tidio really easy to use. What I liked about it is you can link a knowledge base to it, and it syncs well, having everything we needed. We were able to craft certain paths so that people could do what they wanted. It was very easy to get the knowledge base updated, and that part was very intuitive because we just had to give it a few links. Once updated, the responses became accurate, which is exactly how it should work. The pricing, features, and everything align with what we wanted, and Tidio is well developed and designed. It had all the right features and the pricing was on point as well. Like, yeah, a very good offer. Review collected by and hosted on G2.com.

The only thing that could be improved is better integration with other platforms like Zoho CRM. There were limited integrations for our specific needs, which I admit, is niche. It would have been beneficial to trigger certain conditions from Tidio and that information to Zoho, but again its a small use case. Also, transferring admin accounts was not smooth. Despite following instructions correctly, the system didn't allow the new person to log in due to some error, requiring customer service intervention. Review collected by and hosted on G2.com.

Tidio has been very helpful in providing 24/7 responses for our global membership. We use the Lyra system, along with its integration features, and it has made it easier to stay responsive across different time zones. It alerts me right away when an inquiry comes in and I'm able to respond as soon as I'm available. I've also used the frequently asked questions feature to provide responses to additional questions. It was a simple program to add to our website, and the non-profit pricing has been invaluable to our organization. Review collected by and hosted on G2.com.

It would be wonderful if the data sources updated automatically or resynced regularly as opposed to a manual resync as necessary. Review collected by and hosted on G2.com.