Tidio Reviews & Product Details

What I like best about Tidio is that you can upload information for the AI chatbot to reference, allowing it to provide customers with accurate, informed responses automatically. I also like that it can handle repetitive questions, making customer conversations more efficient and easier to manage. Review collected by and hosted on G2.com.

What I dislike about Tidio is that the AI chatbot’s responses are only as accurate as the information uploaded, so it requires regular updates and monitoring. It may also struggle with more complex or unusual questions, which still require human assistance. Review collected by and hosted on G2.com.

Tidio has been great for us because we now have multiple locations, and it lets us copy existing flows and simply reword them instead of having to create new ones from scratch. Review collected by and hosted on G2.com.

The only thing I dislike about Tidio is that I can’t integrate or connect it with Claude, so Claude can analyze what I’m doing. I can take a screenshot however and add it into my own claude. Review collected by and hosted on G2.com.

Their Support and Onboarding process is top-notch. They were very helpful with one bug we had with our dashboard and the chatbot's language assistance, as we had an issue with the bot responding in an incorrect language that the customer spoke

It’s easy to integrate WhatsApp and Instagram, which helps us keep an eye on customers across our pages.

It provides a clear view of the inbox, neatly divided into unassigned, open, and solved.

Everything works smoothly, with quick notifications whenever new chats or emails come in.

I also love their AI chatbot (Lyro AI agent) that we integrated to provide first responses to customers when we’re not available. The AI replies are well-suited and provide accurate responses to our customers.

Pricing is really nice for the features they provide, tho some of the features we wanted to try were locked under a higher price. It was a bit too high for those few features. Review collected by and hosted on G2.com.

The Zendesk integration and moving cases from it to Tidio required a much higher-priced plan, so we ultimately decided to handle the migration manually for now.

That said, our current plan still meets our needs.

At the moment, the UI changes feel a bit wonky—especially where Customer notes and Customer data appear within a ticket. The notes used to be in the top-right corner, but now you have to scroll down quite a bit to find them. It’s a hassle when you’re trying to work quickly and smoothly. Review collected by and hosted on G2.com.

Tidio combines live chat, AI-powered automation, and customer engagement tools in a user-friendly platform. It helps us respond to travel inquiries faster, automate routine questions, improve customer experience, and reduce manual support efforts. The platform is easy to implement, performs reliably, and enables our team to handle more customer interactions efficiently without increasing workload. Review collected by and hosted on G2.com.

Tidio is easy to use overall, but setting up advanced chatbot workflows and highly customized automations can take extra configuration and fine-tuning to align with specific business needs. Review collected by and hosted on G2.com.

I use Tidio to communicate with potential customers and help answer questions. I like that it provides so much information. It helps me prepare for the customer by getting simple things out of the way. I enjoy knowing where people are calling in from and how they are interacting with me, as it helps me recommend products best suited for their area. Overall, I really like it and would definitely rate it a 10. Review collected by and hosted on G2.com.

I somehow miss the beep it makes. Perhaps it could play a jingle or email me as well. Review collected by and hosted on G2.com.

I use Tidio for real-time conversations with website visitors, automatic flows, and an AI assistant that answers questions. I like its 24/7 support that helps reduce workload and offers faster access to information. Training the Lyra AI agent with a knowledge base is easy, and it's great that it answers questions round the clock. I appreciate Tidio's user-friendly interface. It's simple to manage and improve my digital assistant without needing advanced technical knowledge. Updating information, adding new FAQs, reviewing conversations, and improving chatbot responses is quick. The setup of Tidio was very easy, and overall, the user interface and update process have a positive impact on our workflow and efficiency. Review collected by and hosted on G2.com.

I wish there was more control over AI responses and custom flows, as well as better integration with WordPress and support for the Greek language. Also, I would like to see more detailed analytics and reporting, like reports on unanswered questions, topic and trend analysis, and exportable reports. Review collected by and hosted on G2.com.

I use Tidio for live chat assistance on our website, and it helps us ensure our customers receive accurate information from the knowledge base and get help on time. I particularly like the automation, which is really helpful, especially out of hours, allowing customers to receive help even when we're not online. The knowledge base is a great feature as it lets us continuously upload and add information that Tidio can use to assist our customers. The setup was very easy thanks to its user-friendly layout and helpful guides. Review collected by and hosted on G2.com.

The only feature that I feel would be good is when customers start a chat, we could be notified of this. At the moment, Tidio responds to the messages as it should, but it would be nice to receive some sort of notification that a new chat has been started, just in case we need to assist and jump in. Review collected by and hosted on G2.com.

I like that the platform is so intuitive and user-friendly. It's easy to use because of its templates and suggested responses. I also like that customers can get an automated response based on their messages. It helps us to inform them ahead of time while our team is busy. Review collected by and hosted on G2.com.

Right now, I don't see anything that I dislike about Tidio. It's cheap and fits our needs so we're able to get what we need. It's also very fast and does not affect our conversation with the customers. I also like that it has an integration with Zendesk. It's just the email integration that goes outside what I want cause it also sends the other emails from my inbox. I haven't tried reaching out to their Support team because I rarely have any problems. Review collected by and hosted on G2.com.

Tidio has been an invaluable tool for Family Crisis Support Services. The live chat feature allows survivors and community members in crisis to reach out to our team instantly and discreetly. The clean UI makes it easy for our staff to manage incoming messages quickly, ensuring no one seeking help is left waiting. The customization options allowed us to seamlessly integrate the chat widget into our website while maintaining a warm, accessible feel for those in need Review collected by and hosted on G2.com.

While Tidio is overall very effective, the analytics and reporting features could be more robust. It would be helpful to have deeper, custom reporting insights into peak live chat volumes and response times to help optimize our staff scheduling and ensure seamless coverage Review collected by and hosted on G2.com.

I really like how easy it is to use Tidio, it is not complicated and is very intuitive. I also appreciate that there is a Tidio app to be able to attend to customers anywhere, which makes it easier to contact us from any location and respond quickly. I like that the Tidio chat is very useful because customers tend not to respond via email, and the integration with WhatsApp helps us maintain continuous communication with the customer, resolving issues as soon as possible. This is valuable both for me and for the customer, as many problems related to refunds or situations involving money can cause stress, and these features help us keep customers calm. Review collected by and hosted on G2.com.

The setup is somewhat tedious. Review collected by and hosted on G2.com.