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TELUS Reviews & Provider Details

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Palash G.

Business Analyst

Enterprise (> 1000 emp.)

2/7/2022

"My Review"

4.5/5

Describe the project or task TELUS helped with:

ITTELUS helped me with the seamless internet service that it has to offer. Also, the video and audio quality of the calls were terrific. It has been a good experience enjoying the services provided by TELUS. Review collected by and hosted on G2.com.

What do you like best about TELUS?

TELUS is indeed a famous name in the industry when it comes to providing seamless services like internet access, telecommunication products, voice, healthcare, and IPTV television Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Below are the disadvantages of using TELUS -

1. Customer support is not very helpful

2. Complaint resolution turnaround time is not quick

3. Cost can be optimised further Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Below are the benefits of using TELUS -

1. Reliable services

2. Renowned name in the industry and provides seamless service

3. Robust Infra

4. Increases productivity with continuous good qulaity services Review collected by and hosted on G2.com.

Haniel L.

Cloud platform developer

Enterprise (> 1000 emp.)

2/19/2022

"Positive experience"

4.5/5

Describe the project or task TELUS helped with:

I have mainly used Telus to deal with the localization of documents and data annotation. Review collected by and hosted on G2.com.

What do you like best about TELUS?

They have a good network of individuals from around the globe who can work and provide quick responses based on your requirements. They have made a lot of improvements in the process of resolving issues in recent times to enhance the quality of work they provide. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Most of the solutions are manual with human intervention which slows the process sometimes, they need to work on bringing innovative solutions to automate recurring projects. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

TELUS helped in various aspects of data annotation, enrichment, and localization of resources which is also very economical compared to competitors in the same space. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/29/2022

"Telus is my preferred cellular supplier in Canada."

5/5

Describe the project or task TELUS helped with:

Telus has provided me with great cellular service for the last 10+ years, both business and personal Review collected by and hosted on G2.com.

What do you like best about TELUS?

Great coverage, quick customer support, competitive pricing. I have used Telus/Bell/Rogers in the past and we've been most impressed with Telus service/support. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

I have come to realize as of late, that Rogers has better voicemail options and allows you to send/open/view Voicemails easily as a file, or in the same way you can view a text message. Telus should enable something like this. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Telus makes communication by text, call or email quick and easy. Dead zones are minimal where I live and work, so I can continue my day to day without any issues. Review collected by and hosted on G2.com.

Jean-Rene A.

President

Small-Business (50 or fewer emp.)

7/12/2022

"Simple reliable provider for IoT and phones"

5/5

What do you like best about TELUS?

Great connectivity in rural areas of the province. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

I feel like other providers offer better plans. Review collected by and hosted on G2.com.

Akarsh R.

Search Engine Optimization Expert

Enterprise (> 1000 emp.)

1/11/2022

"TELUS REVIEW"

4/5

Describe the project or task TELUS helped with:

I'm working on AI (Artificial intelligence) with TELUS international. Working on different tasks like data annotation, image , text and video annotation. Review collected by and hosted on G2.com.

What do you like best about TELUS?

It is best in its own way as it works more on AI solutions and works towards one product ecosystem. It gives a lot of exposure to the future and teaches us a lot. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

The site is in the initial phase and has a lot of work to do. baring that its all right. It will give a lot work to do on AI (Aritifical intelligence) and lot of experiece. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

I'm working on AI with telus. It tell me How AI will going to work in the future. Worked on different project like data annotation, search engine evaluation etc. Review collected by and hosted on G2.com.

Tiffany M.

Mid-Market (51-1000 emp.)

4/27/2022

"Good customer support with reliable service"

4/5

Describe the project or task TELUS helped with:

providing reliable service so I can conduct calls and business away from the office. Review collected by and hosted on G2.com.

What do you like best about TELUS?

Service is reliable and I don't have any issues with service interruptions. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

7/26/2022

"I worked there"

3.5/5

What do you like best about TELUS?

There is always someone willing to help. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Customer representatives are sometimes undertrained or mistreated. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

2/2/2022

"Because it is a very good organization."

3.5/5

Describe the project or task TELUS helped with:

Amazon retail

Goals: become a good agent Review collected by and hosted on G2.com.

What do you like best about TELUS?

Promotions, yes, they are most helpful because they help; the motivation is that I appreciate CSC and Glogger and only those. Actually, I don't know about the other competitors. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

The hints, this is a factor that we cannot avoid because the reasons for the hints are good, but they are sometimes unavoidable depending on the calls, be more specific. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

We cannot get a transfer between accounts because of the Line of Business (LOB), but someone like me really needs to work from home right now. However, they told me that I need to wait at least 6 months. Review collected by and hosted on G2.com.

Renford joseph D.

Senior Technical support analyst

Mid-Market (51-1000 emp.)

11/11/2021

"Telus has been a great service provider delivering a plethora of services to Enterprises"

4/5

Describe the project or task TELUS helped with:

Telus provides us with Internet, SD-Wan connectivity, and VOIP solution.

Both Hardware and software-managed solutions Review collected by and hosted on G2.com.

What do you like best about TELUS?

Customer support for services provided. The hardware and software services provided are excellent. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Absolutely nothing to complain about the services they provide Review collected by and hosted on G2.com.

Recommendations to others considering TELUS:

If you prefer to have reliable managed services with great customer support, Telus is the way to go. Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

Managed network services reduce the burden and manpower required to run your network. Review collected by and hosted on G2.com.

Uttam S.

Accountant

Small-Business (50 or fewer emp.)

2/5/2021

"Telus Internet Review"

4.5/5

Describe the project or task TELUS helped with:

Telus is a great ISP (Internet Service Provider) with reliable support staff if Internet goes down for whatever reason. Review collected by and hosted on G2.com.

What do you like best about TELUS?

Low latency, high internet speeds, and reliable internet with low to barely any downtimes. Telus Optik TV also has great channels. Review collected by and hosted on G2.com.

What do you dislike about TELUS?

Very expensive for most people, and not many plans available for the people who cannot afford higher plans. Review collected by and hosted on G2.com.

Recommendations to others considering TELUS:

Great internet speeds, with good phone quality when talking to customers Review collected by and hosted on G2.com.

What problems is TELUS solving and how is that benefiting you?

TELUS does not have frequent downtimes but when they do go down, it lasts for a long time. Review collected by and hosted on G2.com.