What I value most about TELUS Digital is the partnership and shared commitment to success. Despite being thousands of miles apart, the TELUS team operates as an extension of the Lumen team, with strong communication, transparent reporting, and a continuous-improvement mindset. Their leaders foster a positive, collaborative culture while reinforcing training, coaching, and quality practices that drive consistent results. Most importantly, they are deeply invested in supporting both Lumen and our customers, making them a trusted partner and an important contributor to the success of the BPO program. Review collected by and hosted on G2.com.
If I had to identify a challenge, it would simply be the geographic distance. Working across time zones and separate networks can occasionally create communication or IT hurdles, but the TELUS team consistently overcomes those obstacles through strong collaboration and responsiveness. Having worked closely together for nearly two years, my only disappointment is that I have not yet had the opportunity to meet the team in person. Overall, TELUS has been an outstanding partner, and I look forward to continuing our work together and hopefully meeting the team face-to-face in the near future. Review collected by and hosted on G2.com.