Talkdesk Reviews & Product Details

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Seller

Talkdesk

Discussions

Talkdesk Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Canon Managed Print Services and 10 others

Beta

Pricing

Pricing provided by Talkdesk.

Talkdesk Express™ | United States & Canada Small Business Exclusive

Free

25 Licenses Free to Start

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Talkdesk Integrations

(54)

Verified by Talkdesk

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Layla E.

Mid-Market (51-1000 emp.)

9/16/2026

"Unleashes Call Center Efficiency with AI-Driven Enhancements"

5/5

What do you like best about Talkdesk?

I like how Talkdesk continually improves its performance through AI learnings and analytics over time. Also, setting it up was quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I feel Talkdesk could use an expansion in its analytics, especially for deeper insights into AI agent performance, customer outcomes, and automation success. This would really boost its effectiveness for me. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate Talkdesk's AI-driven enhancements and easy setup process. We understand your desire for more in-depth analytics, and we are continuously working on expanding our analytics capabilities to provide deeper insights into agent performance, customer outcomes, and automation success.

We are glad to hear that Talkdesk is helping you streamline coordination across multiple business systems and enhance customer support availability without the need for additional staff. Your success is our priority, and we will take your suggestions into consideration as we strive to improve our platform. If you have any further suggestions or need assistance, please feel free to reach out. Thank you for choosing Talkdesk!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/14/2026

"Easy to Use, Great for Documenting and Finding Past Calls & Texts"

5/5

What do you like best about Talkdesk?

It’s easy to use and to document on. It’s also easy to locate previous calls or SMS messages when I need them. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I’ve been dealing with dropped calls, and I really don’t like the new beep you hear when the phone is answered. I preferred hearing the phone actually ring so I could tell whether a person picked up or if it went to voicemail. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for sharing your feedback with us! We're thrilled to hear that you find Talkdesk easy to use and efficient for documenting and finding past calls and texts. We understand your concerns about dropped calls and the new answering beep sound. We appreciate your input and will share this with our team for further review. Thanks for taking the time to leave a review!

Lizeth L.

Loan consultant

Small-Business (50 or fewer emp.)

8/12/2026

Guest users or non-business users of the software, not included in G2 scores.

"Availability View Helps, But Calls Go to Voicemail Too Often"

2.5/5

What do you like best about Talkdesk?

One thing I really like is being able to see who’s available to assist the next caller and who’s currently busy. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I don’t like it when members call me directly and it goes straight to voicemail right away if I’m not showing as available. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for sharing your feedback! We're glad to hear that you find the availability view helpful.

Our goal is to provide seamless communication solutions, and we appreciate your input in helping us improve. If you have any more details or specific examples you'd like to share, please feel free to reach out to the support team so we can better assist you. Thanks for taking the time to leave a review!

Cesar C.

Services Consultor

Mid-Market (51-1000 emp.)

10/2/2026

"Real-Time Dashboards, API Connector, and Powerful AI Capabilities"

4.5/5

What do you like best about Talkdesk?

Dashboards in real time, an API connector, and AI abilities. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Send actual files (xlsx, csv) instead of links in scheduled report emails. Review collected by and hosted on G2.com.

Paige H.

Mid-Market (51-1000 emp.)

8/16/2026

"Seamless CRM Integration with Instant Setup"

4.5/5

What do you like best about Talkdesk?

I like how Talkdesk proactively contacts customers with personalized reminders, updates, or appointment confirmations. It minimizes after-call administrative work by automatically documenting conversations and updating records. I appreciate the seamless integration with CRM and business applications for faster issue resolution. The initial setup was instant, which was impressive. I would definitely recommend Talkdesk. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I think Talkdesk could improve the integration with niche industry applications and legacy enterprise systems. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're delighted to hear that you've had a positive experience with Talkdesk, particularly with our proactive customer contact, seamless CRM integration, and instant setup. We value your feedback on the integration with niche industry applications and legacy enterprise systems and will share this feedback with the team. Thank you for taking the time to leave a review.

Ethan F.

Mid-Market (51-1000 emp.)

4/9/2026

"Seamless Call Management, Rare Glitches"

5/5

What do you like best about Talkdesk?

I like several things about Talkdesk. I appreciate having different statuses and that everything is centralized in one location. It's easy for me to switch back and forth between live calls and voice mails. I also find it valuable to be able to communicate with the service team and submit a ticket if there's an issue. I take a lot of calls each day and often return voice mails, so it's valuable because I use it all the time. The seamless transition between calls and voice mails is another plus. The initial setup was fairly easy, with not a lot to learn for using it for calls. The simplicity of the initial setup is something I appreciate. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Sometimes, there are issues with the program freezing or needing to be restarted. It's rare, but I've heard from some coworkers that they can't answer a phone call or have to restart their Talkdesk. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're glad to hear that you find Talkdesk valuable for managing your calls and voicemails. We appreciate your feedback and are constantly working to improve our platform.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

7/13/2026

"Talkdesk Makes Assisting Customers With Language Barriers Effortless"

5/5

What do you like best about Talkdesk?

Talk desk makes it super easy to have a translator option during chats and allows smooth conference calls for customers who may need a translator when calling in. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I am not a fan of updating the contact for a customer, it does not automatically change the name, it will still show as the customer's phone number until maybe the next time they reach out. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're thrilled to hear that our translator option and conference call feature have made it easier for you to assist customers with language barriers. We value your feedback about updating contacts and will take it into consideration for future enhancements.

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

7/29/2026

"Helpful AI and an All-in-One Platform for Scheduling, Forecasting, and Quality"

4/5

What do you like best about Talkdesk?

I think the AI is so helpful to the agents. I also like how scheduling, forecasting, quality ....it's all in one program. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

When we first started using Talkdesk we were told everything was going to be done from Talkdesk I would love to see more integrations. We still use several different programs. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're thrilled to hear that our AI tools have improved efficiency for your agents and that you appreciate the all-in-one platform. We understand the desire for more integrations and are committed to expanding our capabilities in that area. Thank you for your feedback!

Carmen O.

it coordinator

Enterprise (> 1000 emp.)

7/11/2026

"It streamlines workflows, offers high efficiency, and is user-friendly."

5/5

What do you like best about Talkdesk?

What I like most about the application is that it streamlines the work and is very efficient. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

What I don't like is that it took me a while to get used to using the app at first. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're glad to hear that you find Talkdesk to be user-friendly and efficient. We strive to provide a streamlined workflow for our users. Thanks for taking the time to leave a review!

Cristina C.

Servicedesk agent

Mid-Market (51-1000 emp.)

7/11/2026

"Talkdesk: intuitive and easy to use"

5/5

What do you like best about Talkdesk?

Talkdesk is a very intuitive and easy-to-use tool. It helps a lot in daily work. It allows you to make and answer calls with great ease. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

In general, the tool is very good. I have no negative elements to highlight. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for your positive feedback! We strive to make Talkdesk a user-friendly tool that enhances daily work productivity.