SyncApps Reviews
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Write a ReviewRicardo T
President + Science Officer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
We picked SyncApps because it was the only connector that would support Dynamics CRM on-premise, and we needed a solid integration between CRM and ActiveSync.
Technical support (that's you, John ;-) ), both pre- and post-sales is sterling. It is the best we ever had with any partner vendor. Kudos! Review collected by and hosted on G2.com.
What do you dislike?
The basic product is free, which is cool. However, after you throw in all the must-haves and nice-to-haves, the subscription can quickly cost a fortune. Review collected by and hosted on G2.com.
Jeff F
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
LOVE that the features are separated into a variety of add-ons. I've worked with a variety of competitors, and generally speaking they have an all-or-nothing or have a few add-ons that do very little. Review collected by and hosted on G2.com.
What do you dislike?
Set up is time consuming, but that is less of a knock on this product and more related to how our processes is set up. Review collected by and hosted on G2.com.
Open Discussions in SyncApps
AC
Administrator in Consumer Electronics
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?
We were integrating a new system using SyncApps. A total of 3 parties were involved in the process. SyncApps support team was there whenever I needed assistance. Quick to respond. Always willing to jump on a call or share a screen to ensure everything was filled in/checked. Review collected by and hosted on G2.com.
What do you dislike?
The only thing I think could be improved on was the knowledge base on the systems that SyncApp was linking up. It was not until I reached the top tier of their support that they were able to assist with the other pieces of the integration. If I was able to use SyncApp as the one stop shop for the integrations, I think the process would have been a lot more smooth. Review collected by and hosted on G2.com.
AN
Administrator in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
There are many options for connecting MailChimp to Salesforce, and I have found SyncApps' solution to be the most flexible & easy to use, as well as priced appropriately for nonprofit organizations. Support is incredibly responsive and patient with questions! The in-app guidance is very helpful for getting things set-up. Review collected by and hosted on G2.com.
What do you dislike?
A few things can be a bit confusing - difficult to understand when field mapping syncs or does not update records, order of operations on syncs. Support team was available to answer my questions though! Review collected by and hosted on G2.com.
AN
Administrator in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
Easy to set up to sync with Salesforce and MailChimp with the assistance of the great support team who responds quickly to your emails. I like the ability to "Sync Now" to see if the changes I've made were correct. And the ability to use Marketing Lists in Salesforce allows for multiple groups syncing with just one sync profile. I have been able to set up the addition of contacts to the appropriate Marketing Lists using the Process Builder in Salesforce. Easy to add additional Salesforce orgs to our SyncApps account too. Now have automation for both orgs. Saves so much time and headache! Review collected by and hosted on G2.com.
What do you dislike?
We have not encountered anything so far that we dislike. Review collected by and hosted on G2.com.
Vanessa E
System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?
John and Dex and the support team were very prompt when we asked them to help work out how we might set up new profiles between Netsuite and Infusion Soft related to PROJECT records in Netsuite
. send emails to clients whose project is half done
. send emails to clients whose project is completed
At initial request, Project fields and records are not readily available to integrate
John and Dex super helpful on troubleshooting and coming up with solutions to meet our requirement over the course of a short time!!
Also, as we only presently have the 5 profile licence, the team have kindly increased our licence by 2 so we can test the solution before having to committ to the extra fee per month to increase our licence for good.
Thank you very much for this practical and economical approach! Review collected by and hosted on G2.com.
What do you dislike?
We made an accidental error that meant an email went from infusion soft to some clients that we did not want to go, but the upside of this, is that we will ALL never forget about this step (step 2 of the profile; tags equalling the tags in step 1) , ever again!!! Review collected by and hosted on G2.com.
UC
User in Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
I like that it's a tool think allows your software to talk to each other. Review collected by and hosted on G2.com.
What do you dislike?
The customer support is the worse. You aren't able to get free customer support, you can only email them and that obviously takes a while. It one (or more) of the profiles isn't syncing properly it informed you there's an error and a unclear reason why but it doesn't tell you how to fix it so it's more time wasted having to email the support team to ask why, nothing gets resolved quickly. Review collected by and hosted on G2.com.
Mohsin T
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
The Syncapp is seemless integration between our CRM and Email platform. Its very quick and easy to understand app where you can easily setup sync with minimal knowledge about Netsuite Review collected by and hosted on G2.com.
What do you dislike?
Sometime it seems like CC work in different timezone and to get free review training either we need to stay late in office or come early. but that's worth Review collected by and hosted on G2.com.
Yathukulan K
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
Easy use of platform, Simple integration, Hassle free setup, Clarity in reports and Price!
The best thing about syncapps is, it saved us almost 6 hours in a week. We used to manually download and upload datas through CSV, Since cazoomi that time is transferred to do better things.
Use the app without any second thought, This is one of the apps we have ever used and bought. It does the sync perfectly without any problem. No IT person was needed. We set the report in netsuite and added the key accordingly and in matter of minutes all got sorted. Review collected by and hosted on G2.com.
What do you dislike?
There is nothing as of now as its serving the purpose of why we bought it. Add -ons can be with a certain package. instead of additional purchases. This is the only thing i didnt like obviously :) But other than that you cannot complain any other features on the app. This does the job what we have signed up for.
Another issue was, when credit card got expired, we could have got a courtesy call to let us know that there was problem with the payment, but no calls whatsoever. Only e-mail which went into spam. Review collected by and hosted on G2.com.
AM
Administrator in Media Production
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Cazoomi's SyncApps linking SalesForce and Constant Contact are a huge, huge help to ensuring the data we want to use for marketing segmentation and outreach are easily managed and in sync between our CRM and email platform. Review collected by and hosted on G2.com.
What do you dislike?
No downsides at all. The product is great, the level of support is amazing, and the price point can't be beat. Review collected by and hosted on G2.com.
Margo G
Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
The tech support is fast, efficient, and always helpful. I love working with Clint and Nugroho, and I have even nominated Nugroho for being employee of the week at my very own company! They are always willing to work with us and ask the right kinds of questions to make sure we are implementing the proper solution in the best way possible. Review collected by and hosted on G2.com.
What do you dislike?
Nothing! Maybe just the time difference, but even being 12 hours apart I still find I get prompt responses while other times I have to wait 12 hours. But not a big deal. They are so helpful when they respond that honestly There is really not to much to dislike at all! If only they would come work FOR us! Review collected by and hosted on G2.com.
AI
Administrator in Industrial Automation
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
SyncApps allows our company to integrate data from MailChimp to NetSuite. Our sales team loves it! Review collected by and hosted on G2.com.
What do you dislike?
If you need assistance, all troubleshooting is done over email. There is no way of speaking to a live person. Review collected by and hosted on G2.com.
Jillian K
Communications Specialist
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
I like that this has allowed us to have an easier time integrating our CRM solution to our email marketing software and has simplified our workflow for us. Review collected by and hosted on G2.com.
What do you dislike?
I dislike that we only have 5 sync profiles. I would like to have more and not have to pay out the butt for it. Additionally, if you do not have admin rights within your CRM solution, it makes it MUCH more difficult to set it up yourself. Review collected by and hosted on G2.com.
AB
Administrator in Biotechnology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
The representative I interacted with, John, was very quick to help me resolve my issue (something that has been causing me a lot of headache and problem). He was quick to answer and very helpful. I was able to resolve my issue on the very first interaction. Review collected by and hosted on G2.com.
What do you dislike?
Initally I did have problems with account setup, but at this time, I no longer have any problems. From when I first began using the service, it appears customer service and account support has substantially improved. Review collected by and hosted on G2.com.
UA
User in Accounting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
The program is pretty intuitive and easy to synch platforms. Review collected by and hosted on G2.com.
What do you dislike?
If you ever get an error or a failed synch, good luck as customer support isnt free and it takes a long time for them to troubleshoot. Review collected by and hosted on G2.com.
UM
User in Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
I am now able to do use MailChimp as though it fully integrates with NetSuite. Review collected by and hosted on G2.com.
What do you dislike?
I wouldn't say SyncApps is very intuitive. I had to talk to Support to get it fully set-up, and it required a phone-in Support session that my company had to pay for. (But it was worth it because the Support team was very knowledgeable and friendly, and they answered all my questions.) Review collected by and hosted on G2.com.
Emily F
Digital Marketing Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
I like that it automatically syncs my CRM and email marketing contacts daily. Once you set it up you're all done. Review collected by and hosted on G2.com.
What do you dislike?
If you want to sync more than one contact list you have to pay extra. Other than that SyncApps is great. Review collected by and hosted on G2.com.
Haley P
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
I love that the Cazoomi sync app allows our MailChimp contact lists to stay up to date with the latest contact information in Salesforce. With Cazoomi's automatic syncing and the option to sync on demand, I know that we'll always have the correct contact lists ready to go in MailChimp when I need them. Review collected by and hosted on G2.com.
What do you dislike?
There was a bit of a learning curve to make sure that I understood all of the sync settings, and my team experienced a few instances where our Salesforce instance and the MailChimp lists did not match up (probably due to user error!). Otherwise, the tool has worked well. Review collected by and hosted on G2.com.
Joana Iva C
Project Specialist
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
I like the method to sync my Salesforce contacts and leads easily to Constant Contact individual Lists.
Constant Contact lists are very difficult to sync to Salesforce using manual importing methods. Using Syncapps let myself easily connect the systems to each other and using scheduling I can not have to log back into SyncApps since the integration runs by itself.
Review collected by and hosted on G2.com.
What do you dislike?
The steps in setting up are simple, the first step could be improved to allow me to set up faster. Review collected by and hosted on G2.com.
UM
User in Maritime
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Super Easy to set up and has automatic syncs!
I really liked the helpful notes on the right hand side while I completed the integration
The support documentation was extremely useful Review collected by and hosted on G2.com.
What do you dislike?
Some of the project numbers and tags from Netsuite aren't straightforward but Sync Apps support was very friendly and helpful and was able to fix my problems.
I wish there were more videos of various syncs Review collected by and hosted on G2.com.
Keith W
Owner/Les Mills & Zumba Instructor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Patty B
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
SyncApps lets you automate a time consuming process of syncing contacts and groups from Salesforce to MailChimp. Review collected by and hosted on G2.com.
What do you dislike?
The sync is never in real time, and can't be scheduled to happen in conjunction with a scheduled email. The length of time it takes for a complete sync to happen is often unpredictable, and can be over an hour. Review collected by and hosted on G2.com.
Bill F
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?
Setup syncapps between Salesforce, mailchimp, constant contact and eventbrite. Existing free integrations for these barely work, cazoomi actually syncs as you would hope and expect.
Note, cazoomi does not add features mailers fall flat on (seeing customers as more than an email address), user friendly list management but cazoomi will save thousands of dollars getting you closer to the dream. Review collected by and hosted on G2.com.
What do you dislike?
Support is great, but don't expect solutions if problems in your system were created by you. For example custom coding in Salesforce that causes record updates to fail will not be cazoomis problem. Review collected by and hosted on G2.com.
AB
Administrator in Biotechnology
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?
I needed help with syncing two programs and they were very responsive and helped find a solution to my needs, regardless of the level of difficulty. Their software allows my different software to communicate and that’s much needed Review collected by and hosted on G2.com.
What do you dislike?
My sync profile was missing capabilities that should have already been available. Review collected by and hosted on G2.com.
UN
User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
Once set up, Cazoomi SyncApps was incredibly seamless and easy to use. It removed our team's need to manually import contacts and contact information into our e-blast tool and has saved countless hours of manual updating. So glad we have this tool. (The nonprofit discount helps too!!) Review collected by and hosted on G2.com.
What do you dislike?
Bugs in the system have led to an inconsistent number of updated contacts. Sometimes we expect a set number of Salesforce contacts to be updated in MailChimp, but the number is less than we expected. We have not been able to resolve this discrepancy. Review collected by and hosted on G2.com.